This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Went to holler Honda dealer to address the outstanding 2 recalls (fuel pump and tires) and was told by service department that my vehicle has no recalls according to Honda system. Honda system needs to be updated with NHTSA system.
Transmission has a hard shifting loose power when accelerating slipping gear I tell the dealer they said I need to wait or get worse before it needs to fixed
The infotainment system malfunctions and back-up camera doesn't work. The entire system concerning the safety features doesn't work when the infotainment system malfunctions. We have taken our car to have the issue repaired multiple times, but nothing the dealership has done has provided a permanent fix. This happens sporadically whether the car is stationary or in movement. This has been ongoing since we purchased the car in January 2019.
I bought a used 2019 Honda Pilot touring AWD from gillman Honda in fort bend, tx in the summer of 2020 and as of the last 2 months have experienced issues with the infotainment system where the screen goes completely black while driving. I get an error message saying that network has been lost and eventually the system reboots over time by itself. There is a class action lawsuit going on with this as a known issue for many owners and none of that was shared prior to buying the vehicle.
While driving during the daytime on a road without any other vehicle in front of me or behind me, my car's automatic emergency braking system engaged on its own without any reason. When I brought the car to the dealership, the service advisor told me he had been getting other complaints about the same problem for this vehicle.
- Lake Worth, FL, USA
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I have three issues. All issues put myself and my family's safety at risk. We brought the issues to the attention of the dealership shortly after purchasing. They just shrugged their shoulders. The crash avoidance system will often engage while driving with nothing in front of the vehicle. One example is it engaged so hard to a stop out of the blue I was nearly rear ended. (city street) note: The second/third issue I will describe also happened after the previous example I just gave....the second issue involves inconsistent throttle response time for the vehicle. It is dangerous because if I am pulling out or switching lanes while driving I time the action by being able to merge into traffic and by that time I'm committed to such action and when the throttle doesn't respond I end up pulling out late and cutting another car off when normally I would have plenty of time. The third issue is the long pause after I go from reverse to drive. It often takes several seconds...I was backing out of a driveway onto a city street and after shifting to drive from reverse I was a sitting duck for at least 3 seconds. I am being quite conservative with the length of the pause...it was the longest pause experienced in recent memory. This has always been an issue...
Car shuts off complete and doesn't start back when using auto idle stop. I got stuck at at heavy traffic roads and traffic lights frequently. I am also experiencing loss of power or the car; hesitation and raving when gasing. I have taken the car to Honda service few times already, but they were unable to find any issues. At last visit to Honda service, battery was tested and inspected everything else and was documented no issues found. This issue is being happening since April. Please advice what I need to do to fix this issue. Did I buy a lemon?
When I was backing my car, I saw a white car approaching from my rear end camera but there was no sound or warning sound as usual. I stopped my car until the car passed by. Then I started backing slowly without seeing any car moving or approaching. Suddenly I saw an old dark green Honda CRV car on my rear back camera came from nowhere with high speed and no warning or sound. I pressed my brake immediately. I did not feel any pulse or collision. When I drove home and found a small damage on my car rear bumper. I filed an accident report M0153386 in Washington state.
Navi-screen goes black, instrument panel goes black. This occurred in Oct.2019 while on a long trip. Unpredictable & unreliable, couldn't use navigation system at all--occasionally booted up & would work for a few hours at a time. Chapman Honda tucson was able to fix the problem but had to keep our vehicle for many days. Has now reoccurred, began in mid-July & continues to malfunction consistently. Although mechanically the vehicle works well, it is quite distracting & a big safety issue for me, to have no instrument panel or other visual data to rely on while driving. Computer screen/dash panel/navigation system simply quits; it appears to happen independently of the mechanical working of the vehicle, ie, in all situations, all times of day or night, any & all road or weather conditions.
The driver should know if the back-up audible and visual detection alarm systems have been deactivated. In the case of multi-drivers, the system should always default to 'on'. on the 2019 Honda Pilot, no warnings are provided if the systems have been accidentally or intentionally deactivated. So, if someone depresses the momentary deactivation button, the driver does not receive any precautionary warning indication on the backup camera screen. We had two backup accidents in one week before we figured out what was going on. Now we have to verify that the system is 'on' every time we start the car. What should happen: Upon starting the car, the audible and visual alarms should default to the full energized mode. Secondarily, if the driver chooses to deactivate the system, only the audible alarms should be deactivated. The backup screen should also warn that the audible alarm is disabled. Under no circumstances should the backup screen's visual alarms ever be deactivated. The existing system is extremely dangerous and a fatality will eventually occur. The corrections appear to be just programming changes. Honda has failed to perform the proper process hazard review (hazop) of the backup system. I have informed Honda and they told me they would file my complaints.
Purchased vehicle in January 2019. Around March 2019 the speakers began to make crackling and popping noises at random times - but could reliably be reproduced when locking the doors. Soon thereafter, the main display would infrequently pop and go black, then come back on. We took the vehicle in to our dealer in June 2019, obtained a loaner, and after the first day, the dealer called and said they could not replicate and wanted to keep it longer. On the third day, I picked the car up and returned the loaner as we had to travel. The dealer said they still could not replicate and that the any noise happening when the doors locked was normal. Since June 2016, the crackling and popping continues, the black out continues and has progressively gotten worse. The noise happens when stationary, in motion, on all kinds of streets and speeds. It happens when the phone is connected via bluetooth and when it is not. It also seems to be more violent when at larger intersections (I.e. loud pops and black screen has been noted when at large traffic light intersections and on freeways with overhead signs that may contain a radio frequency transmitter). The black screen happens when using the navigational system and directions are lost, it also is very distracting to the driver as it can be quite loud and sudden.
When the engine is disabled the car can't be put into neutral by the operator. In my case, on 2/13/20 the starter malfunctioned at < 7000 miles-it has since been replaced. I was in a parking garage, and no structure trucks were available to tow from the spot the car was disabled. The plan was to put it into neutral and push it to the street where it could be towed. The owner's manual does not tell what to do. The dealer didn't know, either. If it's googled, a youtube video comes up, that identifies an oddly shaped device or bolt deep in the engine compartment. But even the aaa mechanic who came to the scene, with all his tools, could not get it to turn. I asked the dealership if there was any other way and ultimately they said "no." They later told me, after doing some research, that Honda has a special tool, requiring three extensions, used to accomplish this during Transport to the dealer. This seem quite unsafe. Obviously, cars can be disabled in many ways. Without a reasonably accessible means of putting the car in neutral, it cannot be moved in an emergency situation (for example, out of a lane of traffic). It definitely can't be done by an owner (unless, I suppose it's someone who has the ability to google during the emergency, finds the video, and has the special tool). Please note the car wash feature will not work because the engine has to be running for that. When I first brought this up, no one at the dealership knew anything about this defect. I have since learned that most cars have a shift lock override lever easily accessible in the passenger compartment, often on or near the shift console. In my conversation with the dealership, they say that 2020 Pilot and 2019 and 2020 passports also have this design. I do not know how many other vehicles are affected. This seems highly unsafe and should be addressed. Thank you.
The Honda Pilot's dashboard and lcd touch screen would restart randomly, for no reasons. The electrical systems would reset (or restart) several times a day without logical reasons. The american Honda automotive was not helpful when I informed them of the issue. This happens everyday, several times a day.
Within one week of purchase, I returned to dealer - gps unit sends me directions and distances far longer than any other gps - dealer spent an entire ray uoloading/downloading/updating - still sends me much longer distance and time directions. I am on road for my work. This has me not be able to use the gps that is the reason I "bought" a higher trim level - useless! longer distance adds to my fuel bill, adds detrimental impact to carbon footprint and environment, impacts my schedule for work and travel - immensely. **cruise control** - dangerous and puts me at risk for even speeding tickets. Car cruises up to ten miles "faster" than the settings I have it on sporadically. Also - at times, as the car cuises on its' own, higher than the set speed to control car at... the speed set - also "elevates" with the car speed elevating out of control! this car is risking my life and well being. Contraty to nhtsb article on how cars are safer.... no - they are putting lives at risk and drivers at mercy of higher expense and loss of time in schedules for dealers to investigate and still have car with issues. - Honda-link has been useless whe-N I have been stranded with warnings blaring on screen of my new as of 8-5-19 car! this is my 3rd Honda Pilot - most unsafe car I have ever owned and far from the peace of mind, my other Honda's have given me. I have videos I can share when someone reaches back out to me. I need help - dealers and myself are caught in Honda issues that Honda won't acknowedge or make right for me as a consumer. This is a brand new car I have already lost time, money, business while being caught in the middle of this commundrum unfairly. There is a class action suit out against Honda - why are any of us consumers having to endure so much stress and loss and life risk, because Honda is becoming like too much of corporate America?
On two separate occasions I have experienced my car notifying me of a transmission issue and kicking it into neutral on its own. The first time this occurred back at the end of November, used auto start and got into my car shortly after. Turned on the car and placed into reverse. Still stopped, pulling up my gps and heard the alert and saw on my dashboard 'stop driving when safe. Transmission problem. See manual" it lights up that for a moment then goes away. But it shifted my car into neutral. Didn't think anything of it. Finished the the gps. Took another moment and put the car in reverse. It did it again and it was back in neutral when I was just in reverse. I called the dealership immediately. The next day car was taken to the dealership. Nothing was stored in the database. And they said they had never heard of it and couldn't find anything wrong. Fast forward to today, auto start, got into car. Placed in drive for a moment and before moving the alert came up and car was in neutral. It did it three times. Took a photo of the alert which is exactly as quoted. I am at a loss with Honda and what to do. I have also searched the owners manual and there's nothing of this quoted issue.
The driver display and the infotainment system of the Honda Pilot continuously goes blank and not sure what other effects it has on the vehicle as the drive is unable to see the speed they are driving or if anything else is working in the vehicle. This is a safety hazard especially when using speed control or other devices. This happens in motion, on highways, city streets, and stationary. First the infotainment system does blank and the driver settings,
As I was slowly pulling into a parking space, with my foot covering the brake the car rpms shot up and it suddenly accelerated slamming into the vehicle in front of me. I was standing as hard as I could on brake and it would not stop the car. The car that was hit had someone standing behind it loading her groceries, the force of the impact caused her car to hit her and knock her to the ground.
"network connection lost" when using infotainment system. Dash/speed cluster goes black and reboots in mid drive. "fm unavailable" displayed when listening to radio. Collision warning "brake" message displays randomly. Sandy/popping noises randomly in speakers. All of these I can not reproduce on the spot, it is random that I can tell at this point.
While driving on the throughway I heard popping noise when I hit a bump, then gets worse and lost my radio sounds and controls on my infotainment. I lost my speedometer and my infotainment system completely off then restarts several times saying lost network connection until it completely turned off. I cannot turn it on by pushing the power button. I went to my dealership and complaint about the popping noise but they could not replicate it until it got worse. My speedometer was blank while driving. I started having this issue after two weeks on picking up the car brand new.I think this is a safety concern that Honda does not want to fix or have a fix!
A D V E R T I S E M E N T S
- Winter Park, FL, USA