This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Within one week of purchase, I returned to dealer - gps unit sends me directions and distances far longer than any other gps - dealer spent an entire ray uoloading/downloading/updating - still sends me much longer distance and time directions. I am on road for my work. This has me not be able to use the gps that is the reason I "bought" a higher trim level - useless! longer distance adds to my fuel bill, adds detrimental impact to carbon footprint and environment, impacts my schedule for work and travel - immensely. **cruise control** - dangerous and puts me at risk for even speeding tickets. Car cruises up to ten miles "faster" than the settings I have it on sporadically. Also - at times, as the car cuises on its' own, higher than the set speed to control car at... the speed set - also "elevates" with the car speed elevating out of control! this car is risking my life and well being. Contraty to nhtsb article on how cars are safer.... no - they are putting lives at risk and drivers at mercy of higher expense and loss of time in schedules for dealers to investigate and still have car with issues. - Honda-link has been useless whe-N I have been stranded with warnings blaring on screen of my new as of 8-5-19 car! this is my 3rd Honda Pilot - most unsafe car I have ever owned and far from the peace of mind, my other Honda's have given me. I have videos I can share when someone reaches back out to me. I need help - dealers and myself are caught in Honda issues that Honda won't acknowedge or make right for me as a consumer. This is a brand new car I have already lost time, money, business while being caught in the middle of this commundrum unfairly. There is a class action suit out against Honda - why are any of us consumers having to endure so much stress and loss and life risk, because Honda is becoming like too much of corporate America?
On two separate occasions I have experienced my car notifying me of a transmission issue and kicking it into neutral on its own. The first time this occurred back at the end of November, used auto start and got into my car shortly after. Turned on the car and placed into reverse. Still stopped, pulling up my gps and heard the alert and saw on my dashboard 'stop driving when safe. Transmission problem. See manual" it lights up that for a moment then goes away. But it shifted my car into neutral. Didn't think anything of it. Finished the the gps. Took another moment and put the car in reverse. It did it again and it was back in neutral when I was just in reverse. I called the dealership immediately. The next day car was taken to the dealership. Nothing was stored in the database. And they said they had never heard of it and couldn't find anything wrong. Fast forward to today, auto start, got into car. Placed in drive for a moment and before moving the alert came up and car was in neutral. It did it three times. Took a photo of the alert which is exactly as quoted. I am at a loss with Honda and what to do. I have also searched the owners manual and there's nothing of this quoted issue.
The driver display and the infotainment system of the Honda Pilot continuously goes blank and not sure what other effects it has on the vehicle as the drive is unable to see the speed they are driving or if anything else is working in the vehicle. This is a safety hazard especially when using speed control or other devices. This happens in motion, on highways, city streets, and stationary. First the infotainment system does blank and the driver settings,
As I was slowly pulling into a parking space, with my foot covering the brake the car rpms shot up and it suddenly accelerated slamming into the vehicle in front of me. I was standing as hard as I could on brake and it would not stop the car. The car that was hit had someone standing behind it loading her groceries, the force of the impact caused her car to hit her and knock her to the ground.
"network connection lost" when using infotainment system. Dash/speed cluster goes black and reboots in mid drive. "fm unavailable" displayed when listening to radio. Collision warning "brake" message displays randomly. Sandy/popping noises randomly in speakers. All of these I can not reproduce on the spot, it is random that I can tell at this point.
- Honesdale, PA, USA
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While driving on the throughway I heard popping noise when I hit a bump, then gets worse and lost my radio sounds and controls on my infotainment. I lost my speedometer and my infotainment system completely off then restarts several times saying lost network connection until it completely turned off. I cannot turn it on by pushing the power button. I went to my dealership and complaint about the popping noise but they could not replicate it until it got worse. My speedometer was blank while driving. I started having this issue after two weeks on picking up the car brand new.I think this is a safety concern that Honda does not want to fix or have a fix!
The issue is related to the Honda infotainment system. After only 2000 miles the system began having issues. While the driver is driving, the center display and the display on the control panel will frequently go blank. When this happens the driver is unable to activate or deactivate specific safety controls including lane keep assist, adaptive cruise control and automatic braking. The automatic braking warning is also lost when the display goes out. The driver also loses the speedometer. From the center display, the driver is unable to use the backup camera, the radio, navigation and the ability to make hands free phone calls.
I purchased the vehicle on August 10, 2019. Within 2 weeks the radio began making a popping and cracking sound that sounded like rocks hitting the windshield. This sound happens daily when I drive the vehicle. About one week after this happened, the dvd player would stop working and the sound from the radio would begin to completely go out. It would come back on eventually, sometimes as much as 30 - 45 minutes later. After about two weeks, these problems continued and the screen for navigation, along with the speedometer screen would completely go black while the vehicle was in motion. It restarts after about 10 - 20 seconds. In two instances the rear backup camera has shut off while I was backing up as well. I have reported the issue to two dealerships including the one where I made the purchase. I am scheduled to take it in to have repairs done tomorrow.
There are several issues and they have happened many times - all related to electrical system, speedometer and infotainment defects. The infotainment and dash display including the speedometer shut off while driving. This includes the speedometer, all safety features, cruise control shutting off while driving. Also the audio will completely shut off while driving and I will have no audio for hours at a time. Also there are pops and crackles out of the speakers every time I drive the vehicle. I have detailed documentation for these issues including videos of the issues happening while driving. Dealership has attempted to repair several times and the issues get worse, not better.
Took possession of the vehicle 5 days priors with 3 miles on the odometer. Sitting at a stoplight awaiting a green light and was not able to blow the horn to alert another vehicle the light had changed. After pulling over into a nearby parking lot I tried pushing all areas of the center steering wheel area designated for the horn. No sound. Took the vehicle to a local Honda dealership. Technician checked for a fuse issue; found not to be a fuse issue. Am awaiting results of a detailed inspection of the vehicle.
"takata recall' cracking noise throughout vehicle started a month into owning the car. Slowly the system started to fail phone would work radio wouldn't work screens would go off and on and finally the screen went black and never recovered. They put new driver interface instrumental panel and it still didn't work so Honda changed the wiring harnesses inflowtainment system. It now back in the service bc still not working. Vehicle in motion. Doesn't matter if it moving going fast or slow.
At about 300 miles entire display does not work on cold start and throughout the day. Screen flashes blue and then activates, however does not remain on. No rear view camera, navigation, or other apps available to the driver. Screen flashes while driving which is a safety issue and distraction. Rear view camera non-operation is also a safety issue since unable to view children as they cross behind the vehicle.
When driving the car, the instrument panel (including the speedometer) will shut off for approximately 2 minutes, and the reboot. This result in the inability to tell exactly how fast the vehicle is moving. This will occur under multiple conditions while the car is in drive, and is not dependent on the type of road being driven on. Additionally, the center console infotainment screen, which also serves as the screen for the back up camera will shut off, for varying amounts of time, rendering the ability to see/use the back up camera useless. I have encountered, on numerous occasions, both systems shutting off at the same time, while the car is in drive or reverse, leaving me with the unable to safely gauge how I am operating the vehicle.
A D V E R T I S E M E N T S
- Bristol, VT, USA