This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am experiencing a delay in acceleration. This can occur when I am completely stopped and press the gas, there is a delay (3-5 seconds) and then the car jerks forward and accelerates quickly. Or, when I've slowed down to almost a stop, begin a turn, step on the gas and it won't accelerate for a couple of seconds, almost causing an accident on several occasions. This occurs about once every 10-15 times I drive the vehicle. It's unpredictable.
for months Honda dealer has not yet resolved the two recalls indicating parts and instructions from Honda are not availalbe. Thus, the dealer is unable to resolve the recalls. This has been going on for months and is unacceptable. When the NHTSA issues a recall, why can't consumers get their recalls fixed ?
- Waterloo, IL, USA
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The car since purchased was juddering between rpms, eventually the emissions and check engine light came on and prompted us to take to dealership. The dealership said this was part of a recall and both problems would be fixed at no cost and we would get an extended warranty on the parts and labor. That sounds great. The problem though is the pilot has been in the shop since January 29th! We have been given 4 different Eta's of when the part would come in and they all keep passing by! No end in sight.
My Honda Pilot started making a rattling noise and at first I thought it was a shield coming loose. I checked for any loose shields but could not find one. After about a week the noise became increasingly louder and seem to increase with acceleration. So I took it into the dealership and they said that it was the fuel pump and there was a recall on them but no parts available. I took the car home and parked it for fear it would stall on the road and cause a wreck. After a couple of weeks and no part, I called Honda and asked them if I could get a part since my car was not drivable. They wouldn't give me a direct answer, but after a week a part came in for the recall. When the dealership replaced the recall part they said that the real problem was the high pressure fuel pump and it could of given me the same problem as the recall part. After checking NHTSA, I seen where similar Honda models with the same engine were having the same problem. It seems to me that the high pressure pump should be the one recalled.
incident March 5th, 2023 speed approx. 30 M/hr when my MID lit up "PUT IN PARK" my Pilot slowed down on his own gas and brake pedal were frozen I heard some scraping and crunching noises and steering wheel was hard to move and engine shut off. That afternoon (Sunday) I made an appointment with Arrowhead Honda, 8380 W. Bell Rd., Peoria, AZ 85382 to bring the car in. AAA towed the car to the Honda Dealer. After 45 Min. Techn. Divac Aodisho advised me they could not find anything. And I drove my vehicle home. This sounds familiar with the recall I found from NHTSA today. I made an appointment to have the fuel pump impeller checked on 01/19/24 but just now I was called and told the parts will not be available until March 2024 appointment is cancelled. So now I'm driving a vehicle that is not 100%. A 2nd similar problem happened [XXX] and a Diagnosis was preformed on my Pilot for $ $160 with again no problem found. Would you drive a car that is not 100% ? I don't have a choice and I was told by the Techn. Mr. Grant today "well you have been driving it for 5 Years" that is not very comforting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Dear Sir/Madam, My Vehicle stalls and stutters suddenly when driving. It does not accelerate the way it should. Engine light is on. I called Honda Customer Service and even though it says "Fuel Pump recall" on my vehicle they say they don't know when parts are going to be available. Their responses were very evasive. They said it was a placeholder and were not willing to help me. They don't have any concrete responses to my questions. I asked them when will the fuel pump parts be available for dealers to fix the recall and they asked me to check back in February. I got a letter in December stating that after Jan 2nd they will help with this issue. Now they are saying Feb. My vehicle maybe unsafe to drive and if the engine seizes or is ruined because of the delay in fixing this recall, I would be at a total loss. Please help me. Thanks so much! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I noticed when driving between 10-30 miles per hour the pilot will stall in between 2 rpm and 3 rpm jumping up and back down, shortly after I received an emission problem alert and the car started driving very strange pulling forward then losing power. Noticed that this is a common problem in Pilots and it is very concerning.
P0741 Torque Converter Clutch Circuit Performance or stuck off. This is one of hundreds of Honda's between the years 2016-2019 that have this same issue, which renders the car undriveable as the torque converter cannot transfer fluid to the transmission from the engine. Honda is aware of this issue, though because torque converters are on "back order" they have not made any attempts to rectify this. Rather, they are waiting for individuals cars to break down and then providing with repairs. Not only is this dangerous, it's unethical.
Fuel pump issues. The 2019 Honda pilot fuel pump has been recalled. The 2018 has same issue. I should not be having this type of problem on such a new vehicle.
My wife was pulling into the dentist parking lot, made a slow right hand turn to a parking space when the vehicle suddenly and violently accelerated. Depressing and pumping brake had no effect and the car slammed into a tree destroying the right front of the vehicle. She assured me that she did not depress the accelerator. She is a very safe driver, never received a ticket nor involved in an accident. Research into similar accidents showed multiple cases where this occurred with Honda Pilot vehicles.
Good afternoon, I would like to bring an issue to your attention and file a complaint on Honda Motor Company. Last week, I scheduled an appointment in the Service Department at Russell and Smith Honda to diagnose my 2018 Honda Pilot. My vehicle jerks when driving at a low speed. Russell and Smith diagnosis was a transmission oil flush and a system update with "recommendations to replace the battery and spark plugs" ; total charges to fix the problem was roughly $365 additional to the $110 that I paid for the diagnosis. That same day, I picked up my vehicle from Russell and Smith Honda and refused to pay because its a 2018 truck that I shouldn't be dealing with a transmission problem. As I was driving the truck back home, it started to turn off automatically and an engine light alert would turn on. The truck would start working after turning it back on. Two days after, I took it back to Russell and Smith Honda and advised them of the truck shutting down and I was notified to pay another $100 for a diagnosis which I refused to pay since it was recently diagnosed two days ago. This is putting my life at risk on the streets. The employee who assisted me went inside to ask a mechanic on duty and came back to notify me that I do need to pay for another diagnosis to determine whats wrong. I refused to pay and left the dealership. I called Honda Motor Company on 4/10/23 to advise them of the problem and they created a case #13752705 to further investigate and I advised them if not I will report it to NHTSA. Honda Motor Company requested a copy of the diagnosis and when I called them for an update, the case worker assigned to my case Samir stated they agreed to pay for the transmission flush and system update and they have notified Russell and Smith Honda. The next day I called Russell and Smith Honda to advise them that I will drop off the truck according to Honda Motor Company and they said I need to pay for the recommendations listed on the diagnosis first. Faulty vehic
The engine light appreared with this note on my dashboard, emission system problem. My Pilot is a 2018 with 41K miles. The engine light appeared 2/12/2023. I took it to my local auto mechanic but they couldn't fix the issue without performing a deep diagnostic testing that last 2 to 3 hours long and it would cost more than $500 including the parts to repair it. The mechanic suggested to take my car to the Honda dealer as this is common issue with this vechicle. I'm reading online from owners from vechiclehistory.com with this same issue and the owners all have the same issue. Honda needs to recall these Pilots and repair the issue at Honda's expense.
Extreme vibration from the high pressure fuel line due to premature failure of the high pressure fuel pump. Was told that I need to replace everything going to the high pressure fuel pump when I replace the pump because of the risk of fire. Honda is aware of this issue as they have issued a 16-013 service bulletin and has passed the cost of a design flaw down to the consumer knowing the line could rupture and catch the vehicle on fire. Honda says oops well it's over 60k miles and your past the warranty. The vibration from acceleration is so loud and the fuel line shakes freely back and forth within 3 inch span of movement. It won't let me upload a video. There are 1000s of cars with the issue in the forums and it should be a recall due to the possibility of fuel line rupture.
Unknown. I was using cruise control maintaining approx 60mph. The car in front of me started to slow and I tapped the brake to disengage cruise control. The car lunged forward and the accelerator went towards the floor. I tried to turn the car off and the push button did not respond. As my speed increased I narrowly missed rear ending cars in front of me as I swerved in and out of lanes, with the brake pedal not responding. I drove into the dirt medium of the road on the left and pushed the shift into park and the car eventually slowed to a stop. I was very shook up and sat in this dangerous area until I was calm enough to start the car and see if I could get across the highway to an exit. I tried turning the car off twice before attempting this to see if I could get it to respond. Both times it responded and the light on the dash indicated to put it into Park. I made it across the highway to an exit where I drove around a parking lot for 1/2 hr turning the car on & off to see if it was safe to get it home. I did not touch cruise control again. It was nothing short of a miracle that I didn-??t kill anyone on the road or myself.
When stopping at a traffic light the engine auto stop/start engages, but then the engine will not power back on when I release the brake. I have to completely restart the engine, causing a safety concern with other vehicles behind me. This has been ongoing for the last 6 months or so, and it seems to be getting worse. Sometimes the car will turn off mid intersection and we will be stuck there for 10-30 seconds while I try to get the car back on and going again. It is a very dangerous hazard and Honda denies there being an issue. After reading online it seems that many people are having a similar problem.
Today my 2018 Pilot EX-L suddenly started displaying these warnings: - Trailer Stability Assist (TSA) Problem - Hill Start Assist Problem - Vehicle Stability Assist (VSA) Problem - Power Steering System (EPS) Problem Looking at Honda Pilot Forums, it seems like it is a very common problem and has to do with Fuel Injectors as described by: https://static.nhtsa.gov/odi/tsbs/2021/MC-10187289-0001.pdf Many people have complained of this issue, here is one such blog of many many more: https://www.piloteers.org/threads/multiple-warning-lights.127665/ This should be a recall and not just an extension of warranty which shifts the burden of proof to the consumer. Please help Honda honor this warranty for my 4 year old pilot with only 47,463 miles on it.
My 2018 Pilot has started to stall when the auto start-stop is engaged. It has happened 3 times at busy intersections creating a dangerous situation. It doesn't look like this issue has been recalled, but I have seen hundreds of posts regarding the same issue.
A D V E R T I S E M E N T S
- Conway, SC, USA