This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On multiple occasions, the engine idle stop system has failed to restart the engine at an intersection when releasing the brake leaving the car disabled in a dangerous situation. This started after about 20k miles. When it happens the car is fine until brake release. It seems to try to restart but the entire car loses power. No lights, no anything. Won't restart at first either. After a few moments trying to get it to restart it will fire up and you can put it back in drive and continue. I did note it happened less when I replaced the battery for a while. Dealer has replaced fuel rail and ignition switch to no avail. As a car guy I can say when it happens it's almost like there is not enough power to throw the starter. At that moment it's like all the power is sapped away like a bad ground or something. But then it comes back because obviously it restarts after a bit. Battery, Alternator and starter tests are always good. We now turn engine stop off every time we start the car out of fear but there is no permanent off switch.
My 2017 Honda Pilot has intermittent issues with the automatic idle feature at stops. It will sometimes stall out completely, requiring me to shift to park and restart the car completely. This feature has never worked properly; therefore, I have to shut the feature off everytime I drive for safety. I have told my dealer about this problem numerous times and they have -??not been able to replicate-?? the problem. They have replaced battery for this reason at least once but it did not fix the problem.
When my car had the engine disable feature on the car will stall out usually at traffic lights or even in the middle of intersections. When it stalls it will not start sometime for a few minutes. I have been stranded in the middle of intersections multiple times and cars have come close to hitting
I have experienced several instances where the vehicle's auto stop-start system fails to restart the vehicle's engine after a stop. This has happened 2-5 times. Specifically, when the vehicle is at a full stop (with brake fully depressed), the auto stop-start system is designed to stop the engine to conserve fuel by turning the engine off. During the episodes at issue, the system works correctly to stop the system. However, when I have released the brake pedal and attempted to resume driving, the engine has failed to restart and the power system appears to fail/reset. The vehicle then requires that I attempt to restart it using the stop/start button. On at least one occasion, I had to make multiple attempts to restart the vehicle before it finally began operating again. This situation often results in the vehicle obstructing traffic for an extended period of time and creating a dangerous situation. I have begun disabling the auto stop-start system when driving the car to avoid this problem occurring.
Multiple times the cars engine shuts down at a light due to the auto start/stop and then stalls immediately when trying to restart the car to proceed. It takes a few attempts to restart the car.
- Tower Lakes, IL, USA
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The problem is related to the start/stop system. When the car is stopped in a red light or crossing the system turns the engine off. When the breaks are released and the system tries to restart the engine, the engine does not start and the car goes off. The panel turns off. After 2-3 seconds the panel lights goes. Pushing the start button, the car's engine turns on on the majority of times. Around 10% the car engine does not start when the button is pushed for the first time. Sometimes is needed to push the button 3-4 times.
While driving in the highway, took an exit and slowed down and stop in a traffic and the car -??s engine stop suddenly and Iam unable to restart it, the brake pad feels stuck and the neutral and drive button does not work, when you turn it on the other electronic still works like the audio and air conditioning but the engine will not turn on. It took us about an hour before the car start working again, causing a long traffic jam in the highway due to we can-??t even put the car on neutral for other cars to help us move it on the side, 2 police officers came to the rescue to help us but it didn-??t work until we tried again and for some divine intervention the engine start working again. I will have my car check at the honda service in the next few days.
Vehicle failed to restart after stopping at a stop light while auto stop feature was on (defaults on). Had to completely turn off (the) vehicle and restart it for it (for) engine to fire back up. It created a unsafe situation. It took several efforts to get car restarted while traffic had to drive around on shoulder.
Our 2017 Honda Pilot has been having issues restarting after the automatic start-stop system idles the engine after a complete stop. The automatic start-stop feature shuts down the engine when coming to a complete stop, and then the engine doesn-??t turn back on after shutting off. This happened the first time about a year ago, of all places on the I-95 interstate highway during a backup. It then happened only sporadically but has since been happing more often. Last week, it happened multiple times on the same day (8/17/22) and became dangerous and stressful to the entire family. It is always annoying, but it is very much a safety hazard in most situations.
I have a 2017 Honda Pilot Elite. My car has had issues since I purchased with the stop/start feature and it-??s progressively gotten worse. It-??s currently failing every day. In 2017, it was the automatic stop not working right. It would intermittently come on/off when at a complete stop. It never quite functioned properly. It-??s so bad, that I turn feature off when I start the car. Unfortunately, I can-??t have it default to off so if I don-??t remember to turn off auto-start every single time, then I have issues. My son was 3 years old when I bought my car. I would be at stops and the car would shut off. Then, it wouldn-??t start. It would require me to press brake+gas+start button to reset car. I have come very close to getting into accidents while at stops and have had drivers with road rage come after me since I made them miss the light while my car restarts. I have been in the turn lane with heavy traffic and my car stops in the middle of the intersection. In 2018-2020, it progressively gotten worse. I took to Southeastern Honda to get looked at and was told that-??s just how it works. After 2020, the car stops and will not restart at all. It would intermittently happen where I would need to get a jump start to get car running. I took to Space Coast Honda thinking it was my battery or starter. I was told that it tested fine, but still does it. In 2022, my car progressively got worse and requires a jump start. I since purchased a jump starter that is portable. I have to use it every single day. I have narrowed down the symptoms. If I drive 30 minutes and turn car off and immediately back on.. it will not turn over. I have to wait 4 hours and it works. I have measured my stop battery at 11.7 when it doesn-??t work. If I wait 4 hours or jump start.. then it requires a 12.6 to start. I researched and found article that is exactly what happens https://www.cnet.com/roadshow/news/2016-2020-honda-pilot-nhtsa-investigation-engine-failures/#ftag=COS-05-10aaa0j
Failed to restart when auto engine stop engaged in the middle of a busy intersection. Large truck with heavy duty battery jump started but it took 10 minutes of being connected to the battery for the engine ignition to start again. No lack of charge (all electronics working but turned off just in case) but a defect in the restart after cutoff.
We own a Honda Pilot 2017 Touring trim. I saw your news report that there is a document out there published by the NHTSA that is investigating this issue. I-??d like to add my experience to this. On or about April 2022, we started experiencing the start/stop issue while living in Kansas. When the issue occurred, an error message would flash very briefly across the dash, quick enough where we could not take a picture of the message. Our Honda would stutter then start back up. At this point, we took it to the Legends Honda dealership [10050 Parallel Pkwy, Kansas City, KS 66109] and after a free diagnostic they told us they could not A) replicate the issue, B) find evidence of the error message in the system. The next week, we had a complete engine failure while at a stop light for a full 5 minutes. During those 5 minutes, the engine remained off, the transmission shifted to Park on its own, and the vehicle could not be restarted manually. Traffic built up behind and around us as we were trying to figure out how to get off the road and we could not turn the hazard lights on. It seems this issue is related to an electrical component. After 5 minutes, we were able to push the ignition button to turn off the car completely and restart the engine. The vehicle operated normally afterwards. On August 12, 2022, the same issue occurred where the vehicle engine would not restart and we were prevented from manually restarting the vehicle for about 5 minutes. Once again, the transmission shifted itself to Park, an error message flashed across the screen briefly this time, and after 5 mins we could manually restart the car and continue as normal. Between these catastrophic failure dates, we would experience multiple start/stop stutters with error msg The only experience we have where this would not occur is to manually turn off the auto start/stop feature when driving the car. We see this as an issue that could cause injury, aggressive drivers, and other safety concerns.
The auto restart feature fails to restart the car after releasing the break sitting at a busy intersection. The car information center provided information to put the car in park and hit the ignition button again. I was able to get the car to restart after several tries by putting the car in park, shutting it off and turning it back on. This the third time this has happened in the past month.
When the idle stop is engaged the engine will shut off and won-??t restart despite depressing the break pedal. This has happened a couple of times on interstate highways in the Boston area. Both instance have occurred during rush hour traffic. A police officer once had to assist and direct traffic. The vehicle eventually begins but takes a good 5 minutes.
I was stopped at an intersection and when I got a green light and stepped on the gas my car stalled, I drifted into the intersection and braked and I was then stuck there bc my car would not restart. It took a couple minutes and it finally did. Luckily it wasn't a busy intersection and there wasn't an accident. I had 3 small children with me, it was very scary.
When my auto stop idle engine kicks on, and stalls when I try to depress brake and press gas. It has happened approximately 10 times over the past year and a half, always in an intersection when it-??s dangerous. I have taken to the dealership more than once and they have been unable to resolve and recommended I replace my battery which I did which has not made the situation better. I also just filed a complaint with Honda but this is very dangerous and needs attention.
My car completely shuts off at stop sign/red light when engine idle feature is activated. I have to put car in park and restart it. This has been an ongoing issue since summer 2021. Vehicle was evaluated at dealership with no resolve. In addition, a new cam shaft had to be installed in fall 2022, at Honda's expense.Car completely stalled while passing another (55mph)
A D V E R T I S E M E N T S
- Virginia Beach, VA, USA