This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
For a while now the car has had an issue with starting after the auto idle engine stop has engaged. It is slow to start, the radio and infotainment screen cut out, and there is a popping noise. When we had the car in for service last, we mentioned this and they said they couldn't replicate the issue and to record it happening. I'm supposed to drive around recording everything? this has progressed to the other night my wife was alone in the car and it completely died at a red light, with cars all around her. She was frantically trying to get it started after it said to switch to park and restart. It wouldn't start for 5-6 attempts and then finally started. This is extremely dangerous and to think it could happen with my kid in the car. We will be setting up an appointment to have it looked at again. Also, the shifting of gears in the car is rough between first and second gears. It's always between 25-30 mph when the hard shift happens. It's like the car doesn't know what gear to be in. Again, the dealership can't replicate it and we should record it happening. They did a transmission service as part of the standard mileage service recommendation and thought that may fix it. It did not.
The SUV shakes, shudders, and rumble upon light acceleration at various speeds, sometimes at 35 mph other times at 66 mph. The experience is similar or exactly like driving over the emergency rumble strip on the side of the road, only you're not. The dealership has refused to admit this problem and fix the issue. The car is only 2 years old.
While driving on a busy road with my wife, my vehicle shuddered while accelerating, and began jerking and slowing down before losing all acceleration. Multiple warning lights went off, and the tranmission automatically shifted to neutral. The transmission is a 9 speed, push button shift. We we were almost rear ended by the vehicle behind us while attempting to coast to the shoulder. While attempting to figure out what was going on, I was unable to shift the vehicle into any gear. It would not shift into park, reverse, or drive. I contacted the Honda dealership and reported the issue and had to have the vehicle towed. While waiting for 2 hours on the sode of the road for towing, I was unable to get the transmission to shift into any gear. It was only after the tow truck driver arrived, and I shut the vehicle off that the car finally shifted into a gear. The vehicle is currently at the Honda dealership and being diagnosed. There were 4 error messages that I received when all of this occurred. I have photos, and a video of it as well. This is not my first issue with the transmission. It has been to the shop twice before for shuddering when shifting at low speeds, and not shifting properly. The vehicle currenly has around 18,500 miles on it. Fortunately this tranmission issue happened on a side access road, and not on the turnpike, or the end result may have been an accident involved. The dealership cannot explain why the transmission shifted to nuetral and completely lovked out the ability to shift or move it under its own power. I do not feel safe driving the vehicle, and feel that it is a hazard to other drivers. I have video of the transmission not shifting but was unable to load that as an attachment.
The contact owns a 2017 Honda Pilot. While driving various speeds, the vehicle jerked forward and the windows functioned independently. The dealer (serra Honda grandville, 4260 kenowa ave sw, grandville, mi) was unable to duplicate the failures. The vehicle was not repaired. The manufacturer was notified and did not assist. The failure mileage was approximately 13,000.
- Grand Rapids, MI, USA
Search CarComplaints.com for these popular complaint phrases...
Transmission over heated after side gasket failed at 1224 miles since new. Single owner, new vehicle. Dealer tightened gasket, put fluid in it. And returned vehicle to owner.
The transmission in my 2017 Honda Pilot, a 9 speed, is not switching gears smoothly. At first, I took the car back to the dealership and they explained that the vehicle needed a transmission computer update. It was fine for approximately 3 days and is back to banging gears. The vehicle was consistent in both cold and warm weather. This was aggravated in traffic conditions.
The transmission unexpectedly shift into neutral while driving. This happened in middle of the road at 6:30 pm. My son was in the vehicle and it was dangerous to stop in the middle of the road. Accident can occur. Nine-speed automatic for random drops into neutral.
On 6/11/17 wile I was driving I felt my car 'jerk' when I would press on the gas and the car would shift gears. My dashboard alerted me that there was a problem and I would need to take this car in for service. [attachment 1] my vehicle only had 2040 (estimated) miles on it and I've only had it for 2 months, how could this be? while on the way home, that same day, I was stopped a red light waiting for it to turn green for me to go. Once the light was green I pressed on the gas and I got to accelerate for about 10 feet at that point the car was inoperable. I tried switching gears to drive, reverse and neutral but it didn't work. At this point I had a different alert on my dashboard [attachment 2]. I quickly put my hazards on and let the vehicle slowly pull over to the side of the road. At that point I pressed on the brake pedal put the car into park and put the emergency brake on. The vehicle was sent via tow to route 22 Honda for service on 6/12/17. The vehicle was returned to me on 6/21/17. I was told that the transmission was replaced however when I asked what exactly was wrong with it the response was "we do not know but we are sending it to Honda for further review". I am fearful of driving this vehicle however I am locked into this lease. Honda does not know what went wrong and how to prevent it from happening again. I fear I may be on the highway and this may happen again. I truly fear for my life and any passengers I may have in my vehicle.
The contact owns a 2017 Honda Pilot. While driving 65 mph, the vehicle failed to accelerate when the accelerator pedal was depressed. Also, the transmission warning indicator illuminated and a message to "stop driving transmission problem" displayed. The vehicle was towed to the contact's home and was able to restart; however, a message displaying "emission system problem" appeared. The vehicle was towed to a dealer where it was waiting to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 6,200. The VIN was not available.
A D V E R T I S E M E N T S
- Richmond, TX, USA