This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The transmission in my 2017 Honda Pilot, a 9 speed, is not switching gears smoothly. At first, I took the car back to the dealership and they explained that the vehicle needed a transmission computer update. It was fine for approximately 3 days and is back to banging gears. The vehicle was consistent in both cold and warm weather. This was aggravated in traffic conditions.
The transmission unexpectedly shift into neutral while driving. This happened in middle of the road at 6:30 pm. My son was in the vehicle and it was dangerous to stop in the middle of the road. Accident can occur. Nine-speed automatic for random drops into neutral.
On 6/11/17 wile I was driving I felt my car 'jerk' when I would press on the gas and the car would shift gears. My dashboard alerted me that there was a problem and I would need to take this car in for service. [attachment 1] my vehicle only had 2040 (estimated) miles on it and I've only had it for 2 months, how could this be? while on the way home, that same day, I was stopped a red light waiting for it to turn green for me to go. Once the light was green I pressed on the gas and I got to accelerate for about 10 feet at that point the car was inoperable. I tried switching gears to drive, reverse and neutral but it didn't work. At this point I had a different alert on my dashboard [attachment 2]. I quickly put my hazards on and let the vehicle slowly pull over to the side of the road. At that point I pressed on the brake pedal put the car into park and put the emergency brake on. The vehicle was sent via tow to route 22 Honda for service on 6/12/17. The vehicle was returned to me on 6/21/17. I was told that the transmission was replaced however when I asked what exactly was wrong with it the response was "we do not know but we are sending it to Honda for further review". I am fearful of driving this vehicle however I am locked into this lease. Honda does not know what went wrong and how to prevent it from happening again. I fear I may be on the highway and this may happen again. I truly fear for my life and any passengers I may have in my vehicle.
The contact owns a 2017 Honda Pilot. While driving 65 mph, the vehicle failed to accelerate when the accelerator pedal was depressed. Also, the transmission warning indicator illuminated and a message to "stop driving transmission problem" displayed. The vehicle was towed to the contact's home and was able to restart; however, a message displaying "emission system problem" appeared. The vehicle was towed to a dealer where it was waiting to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 6,200. The VIN was not available.
A D V E R T I S E M E N T S
- Livingston, NJ, USA