This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My wife has reported on several occasions that when the idle-stop feature is turned on and the vehicle has come to a stop, the engine cuts as intended but will not restart when pressure is released from the brake. Numerous lights within the instrument panel, with the exception of the check engine light, illuminate, the transmission shifts itself into neutral. The vehicle says to shift into "park", press and hold the brake and restart the vehicle using the start/stop button. I have tried to duplicate this while driving the vehicle. Yesterday, this same occurrence happened to me only I was not able to readily restart the vehicle. This latest occurrence happened in heavy traffic at a busy intersection. My wife reports having had this occur at least six to seven times, once while in traffic on the freeway. I have brought the vehicle to Honda in the past because of the vehicle jjuttering at low speeds and because of this issue. Each time I was told that because no error code was found and the issue could not be duplicated, there was nothing they could do. This issue is a potential disaster waiting to happen.
Twice while car was braked at stop light the car slipped into neutral and turned off after I took my foot off the break. When I tried to compensate for car going into neutral car turns off. This almost caused an accident as I was a green turn arrow and could not turn and car behind me almost hit me. I had 2 children in the car with me.
For roughly the last 4 months, my car stalls at a stop (stop sign, traffic light, etc) by shifting itself into neutral. The car has a push button gear shift and the warning light says to shift the car into park. Sometimes, I can shift the car into park and sometimes I can't shift the buttons at all. If I am able to shift into park, a message on my dashboard lights up and stays 'to shift from P, engine must be running'. either way, I have to turn my car off and back on again in order to be able to drive. The first time this problem happened, I called the dealer and they thought that possibly something got lodged in the gear shift. However, as time goes on, these events become more and more common. Our local Honda dealer had my car for roughly a week in June and tried to recreate the problem. They were unable to duplicate it and did a factory reset. That worked for about a month. Now, the stalling happens at least once a week and yesterday it happened three times in the matter of an hour. When I took the car to the dealer in June, it had also stalled three times in an hour. I feel at high risk driving the vehicle because cars get impatient behind me and start moving when the light turns green even though I can't move. Or, if cars are approaching a green light, they probably won't realize that I am unable to move making this a huge safety concern. This problem happens everywhere but on the highway.
I currently own a 2017 Honda Pilot with auto stop/start feature, my wife has been driving and on multiple occasions she stopped and the vehicle would stall causing a safety concern. She then stops traffic and as they have to go around her. She has to wait a few minutes for the vehicle to restart. Of course being a hazard on the road my wife is in danger of getting hit. We contacted the dealer and they stated that if there is no errors they cant fix the problem. Multiple forums I am seeing the same concern.
- York, PA, USA
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Honda knows that there is a problem with the transmission that causes the fluid to overheat. The overheating issue leads to a 'judder' in the transmission. The car accelerates in a very jerky way especially between 30 and 50. This is a big safety issue if you are trying to pass someone. As soon as the vehicle reaches 80,000 miles Honda will no longer cover the so-called 'repair' which is to flush the burnt transmission oil multiple times. This costs almost $400. Honda knows they have a defective transmission and, instead of fixing it, they are passing the transmission flush cost on to the buyers. A recall should be issued before someone gets killed trying to pass in a vehicle with a faulty transmission. Already happened twice on my Pilot. First time was repaired for free, second time I had to pay since my car has 86000 miles and they only cover under 80000.
The auto engine idle (aei) feature has a flaw in it that Honda has apparently not identified or explained and it is a serious safety concern. Aei shuts the engine off when the car is in drive but fully stopped and, in theory, increases fuel efficiency by reducing engine idling when the car is stopped, e.g. at a stoplight or in stop-and-go traffic. While there is a button to disable it, this button has to be pressed each time you turn the car on and cannot be permanently disabled. We try to remember to always press the button and disable the feature but occasionally forget and don't realize we haven't disabled it until we come to a stop somewhere and the feature engages and the engine shuts off. Aei would just be a nuisance if it worked 100% of the time as it is designed to work but, unfortunately, it doesn't. when it works and the brake pedal is fully depressed, the engine is automatically idled, and then as you begin to lift your foot off the brake pedal, the engine quickly turns back on, you're already in drive, and you go. However, on what seems to be a completely random and unpredictable basis, sometimes when you begin to lift your foot off the brake pedal, rather than having the engine restart automatically, the entire car just goes dead. At this point, you have to frantically put the car in park and completely restart the engine. If you're lucky, this happens quickly and you're not stuck in a compromised spot with no one bearing down on you from behind but by its design you are somewhere you need and want to be moving from quickly, and it has happened at the exact moment when you try to accelerate. This has happened to both myself and my wife a handful of times in scary situations. Read all the other complaints on the internet - no service rep anywhere has an explanation. This needs to get solved before people die, if they haven't already. See updated version, too many characters.
While stopped, then starting again (eg at a stop sign), vehicle sometimes will not shift into motion, acts "sluggish". the first time I thought perhaps a shoe stuck, or a floor mat was in the way, but that was not the case. Dealership said just turn off eco mode. The vehicle still occasionally does this and is now very jerky to drive at all times. The vehicle has also prevented acceleration while changing lanes or overtaking on multiple occasions, happening to both drivers of the vehicle. This has primarily been interstate driving, therefore high speeds, but happened again today on a city street, very nearly causing an accident with my child in the vehicle! this is not acceptable for a vehicle, particularly a newer one, and yet it appears to be a commonly-reported problem that is not being addressed! are we waiting for someone to be killed? this vehicle also has occasional trouble with the audio system, but that's an inconvenience while the transmission is potentially life threatening!
Car lurches forward on downshift and revs high. Prior to powertrain train warranty ending, called Honda clarksville (since I am a large distance away from any Honda dealer) and was told the lurching was a Honda transmission item and nothing can be done. Fast forward 5K miles (now just outside warranty) car would not go into gear. Emission and transmission warning lights on dash. Towed vehicle to force Honda where dealer noted transmission needed to be replaced at 63,000 miles. Transmission is not supposed to be serviced until 100K miles, but Honda questioned my oil changes and having the trans fluid replaced...this appears to be a systemic issue with the 9 speed auto trans. Can nothing be done about this?
Veh. Transmission lurches (slips, shifts rough, jumps forward) when shifting at around 28 mph. So far the veh. Only does this at the speed indicated. There is a you tube video June, 9th. 2018 that shows the exact problem I have with the veh.!
Took my vehicle to lithia Honda of salem Oregon with under bumper to bumper and powertrain warranty with transmission jerking(service manager: Brent called me advised that software he will take care off but flushing trans. Fluid as per mnfg> known tsb is not and we need to pay.
From a stop, at times when I take my foot off the brake with the auto-engine idle set to "on", when I try to accelerate, the engine will cut off. The car puts itself in either neutral or park, then I have to restart the car - depress brake and press button - after 30 seconds to a minute. I was lucky not to have been rear-ended since at a green light, other drivers go, and do not expect a driver in front of them to stop.
While driving on the highway, my 2017 Pilot elite spontaneously accelerated and rpms revved. I tapped the brakes and it returned to the normal speed. Traffic was sparse, but if it had been busier this could have easily caused a collision.
Our 2017 Honda Pilot started turning on every warning light in the driver console and also indicated a problem with every system in the car - safety systems, collision avoidance systems, emissions systems, etc.. these lights turned on and would not turn off. It also started running very roughly. We took it into smart Honda in des moines to diagnose the problem. They indicated the fuel injectors needed to be replaced and they were not covered under the drivetrain warranty - no idea why that's the case. We declined, the lights turned off, and then back on again over several weeks. We don't feel safe driving the car given that it's telling us all the safety systems are faulting. Researching this issue, it appears that many many owners of similar versions of the Pilot are experiencing a problem. Honda refuses to help resolve the issue and it's clearly a systemic problem with the vehicle. My family feels very unsafe in the vehicle now and Honda needs to take ownership of this problem and resolve for all the customers experiencing it.
The contact owns a 2017 Honda Pilot. The contact stated that the transmission warning indicator illuminated. The vehicle was taken to walser Honda (14800 buck hill rd, burnsville, mn 55306) where the warning indicator was turned off and the transmission fluid was replaced. While traveling at a low rate of speed, upon depressing the accelerator pedal, the vehicle jerked forward without warning. The contact took the vehicle back to the dealer, but they were unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 31,000.
The contact owns a 2017 Honda Pilot. While driving 20-50 mph, the vehicle jerked without warning. The vehicle was taken to holman Honda (12 E sunrise blvd, fort lauderdale, fl 33304, (954) 764-1100) where it was diagnosed that a transmission update was needed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 78,000. The VIN was invalid.
2017 Honda Pilot AWD - periodically the transmission experiences hard shifting in the lower gears. This occurred when speeding up or slowing down. It continued until I turned off the vehicle and restarted the car. It has happened 3 times in the 3 months. I have not taken the vehicle in to be looked at because it is so un predictable.
The contact owns a 2017 Honda Pilot. While driving various speeds, the steering wheel shook without warning. Additionally, the vehicle shifted hard and jerked from first to second gear. The vehicle was taken to dch paramus Honda (120 NJ-4, paramus, NJ 07652, (201) 426-4676) where it was diagnosed that the rotor and brakes needed to be replaced. The vehicle was repaired; however, the failures recurred. The manufacturer was contacted and did not assist. The failure mileage was 30,000.
The contact owns a 2017 Honda Pilot. While driving between 10 and 25 mph, the transmission experienced hard shifting between first and second gear, which caused the vehicle to suddenly lunge forward. The vehicle was taken to conyers Honda (1860 ga-20, conyers, ga), but the failure could not be duplicated. The vehicle was not repaired and the failure continued. The manufacturer was notified of the failure. The failure mileage was 40,000. The VIN was invalid.
When driving on lower gears, the car or transmission will perform significant jerks like it is hard for it to switch gears. Typically when driving around 40 mph.
A D V E R T I S E M E N T S
- Eastvale, CA, USA