This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power sliding door on the right has failed to close. It will close almost all the way and the re-open back up. It has to be closed manually. The problem has been reported and fixed altogether 4 times but the problem has never been resolved. The service dates were 1) Jan 15, 2020 2) July 7, 2020 3) May 13, 2021 and 4) July 21, 2021. It would work once or twice after fixing and go back to the malfunction stage. We need to use the car and are not able to take it back every time it happens. The services were conducted at Ourisman Honda, 4800 Bethesda Ave., Bethesda, MD 20814 Tel. 301-656-1000.
2019 Odyssey reverse camera has failed multiple times. Sometimes will work on next vehicle start, sometimes it takes a few days. Reported to Honda dealer prior to recall in June 2020. Have been waiting over 11 months for recall replacement part and I am told over and over that replacement part is not available and no eta is available. Also have trouble with cross traffic sensors, dealer unable to tell me if this related.
The screen on my vehicle goes black and shows "network communication lost" at random. The speakers start making a crackling and static sound at random as well. The system will reboot over and over. You cannot use the rearview backup camera during this rebooting and turning the vehicle on and off does not make it start working again.
Information center cuts in and out. Sometimes the whole screen is black, no backup camera, no nothing! it locks up, can dial the phone, or go between other options. Has been happening about a year now.
The vehicle infotainment system crashed even after the safety recall. This made the speedometer go out for a short time, and completely disable the radio, rear camera, res, and most user controls. The system additionally stayed on after the car was powered off, and would only turn off by pulling the fuse!
The central display goes blank, sometimes I get a message network communications lost, when its blank there is no backup camera, radio, entertainment system phone bluetooth... and even when the display work the backup camera will not always display and the entertainment system will not always work., I also hear a popping sound from the speaker system like some wires are loose... I also had a few times that the dashboard behind the steering wheel where the speed and other important info are displayed went blank. This happened when the car was brand new with less than 500 miles, I went to service but it didnt help. The consumer stated that in March of 2020, they were informed that their was radio was serviced without forewarning.
Stationary vehicle lurched forward by itself when remote started twice now, first time 8"-12", second time lurched 4". last lurch was caught on video. Unable to reproduce the issue, but continuously recording every remote start. Local Honda service manager insists this is a "characteristic of this vehicle." While reporting to Honda corporate, the representative stated they did not have this issue in their records.
A brand new 2019 Honda Odyssey ex with 80 miles on it, started having trouble with vehicle's central display. Message network communication lost, even on slight moves while the car is on smooth freeways. Radio clicking static noise. Display unit turns off and on sporadically while the vehicle in motion or even sometimes when the vehicle is started from parking lot. Vehicle display goes blank completely. Cuts off back up camera, no radio, no bluetooth, no apps. As most of functions are controlled with touch screen feel like the vehicle is unsafe to operate. Dealer tried to fix it 2 times but now they blame Honda does not a solution yet. Raised a case (10281802) with Honda corporate but Honda refused to accept the problem and refused to give a loaner car and said its up to to dealer to give a loaner as a courtesy. I feel like I was sold a lemon. Both Honda corporate and Honda dealer is not to help me. Dealer says they cannot do anything. I feel the vehicle is not safe to drive with the central display unit which so critical to the vehicle's function. Worst part is radio clicking static noise cannot be controlled as the display is blank. All the above makes me frustrated that it happens on a new car and no one is helping me.
We bought a new Honda Odyssey van on Nov 4th 2019. It had less than 700 miles and is now destroyed due to an engine fire. My wife [xxx] was driving to work, when she parked at work she noticed smoke coming from the engine area. She got out and called 911, but within minutes the engine area bust in flames and soon the entire front end was on fire. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
In jan2020, during middle of a two hour drive with family, vehicle's electronic touch screen control panel along with steering wheel controls completely froze, disabling voice and/or touch command to access dash board, apple car play and even radio. Vehicle was on the highway driving in the range of 50-60 mph when it happened. Restarting vehicle at roadside stop did not reset the system. I noticed rear view camera quit working also, could not confirm about other electronic safety feature's working status. Vehicle's transmission seem to work fine so I drove slowly home and called dealership next day. Dealership requested to bring vehicle in house to hard reset the system. Dealership also mentioned that they are seeing similar issues in this model of vehicle. I could not get a satisfactory answer if the vehicle was safe to drive (to me it was not very safe even if some/all safety features possibly were working?). after factory reset, vehicle is working fine but I am requesting manufacturer for full electrical check up. I am uncomfortable to have full family in and risk a system freeze mid drive on a highway. Surprised it happened in a brand new vehicle.
Our 2019 Odyssey started having problems shortly after we got it. I tried trouble shooting myself for awhile. Finally started taking it to the dealership after 6 months of owning it and it's been there more times than I can count. It has electrical problems, bluetooth doesn't work, the infotainment system doesn't work properly. Nobody can hear me when I talk to them through the blue tooth or apple car play. The popping in the dash board is awful and it sounds like the van is going to catch fire at any moment. They have done a dash harness and full body harness on our van with no success. These problems happen when driving and the popping is when the infotainment/radio/music is playing or not playing. It's a serious hazard.
We were on a vacation 5 months after purchase and 40 minutes into our trip the entertainment system, to include audio and visual all turned off. We had to restart the entire care. Repairs were supposedly made the incident continued to happen off and on for a few months. Van was taken in on a Thursday for repairs, advised it was fixed. The same error occurred again two days later.
I purchased a new 2019 Honda Odyssey elite on 9/17/2019. I drove to work as usual, made sure all electricals (e.g., dome lights, headlights, etc.) were off, parked and alarmed my vehicle. Car remained parked while I worked. After my shift, I tried to use the remote engine start, but noticed the car didn't start. I pressed the unlock button on key fob, but no response; the car remained locked. I tried to unlock via hondalink app, which displayed that car was unlocked. I attempted to open any car door, but they remained locked. I was left stranded in 94 heat and no nearby shade. Luckily my family weren't there or they would've also been left baking in the heat. I used the manual key to unlock the driver side door and got in. Then tried to start the car but no response at all (I.e, no lights on the hud, lcd monitors, etc.). also tried unlocking other doors from inside; nothing worked. Called Honda roadside assistance & they sent someone to help. Guy tried jump starting car, still nothing. Said he even sent "direct current" to car, but absolutely no response; no lights of any kind, no access to unlock other doors or open windows. Called Honda roadside assistance again. They sent a tow truck to tow car to nearest dealership. Tow driver arrived, but couldn't tow my car as there were cars parked in front & in back of my car. There was also no way for him to put the car into neutral due to the electronic shift feature. We looked in car manual for solution. About 2 hrs later, the driver discovered he was able to start car by using key fob to press the start/stop button. I drove to dealership & told them exactly what happened. Said they would perform thorough inspection. It's been 1.5 days & they still don't know the problem. Said they couldn't replicate problem. I'm scheduled to pick up my car today but am hesitant & afraid of being stranded with my family when travelling.
The infotainment system which controls everything in the vehicle constantly frozen and crashed. All, safety features including the backup camera disabled and couldn't be adjusted because of the system deem the vehicle was in motion even it wasn't. worst, there is no way to reset or turn off the vehicle without visiting a dealer. Many drivers that I knew of are constantly forced to fix the system while driving. This creates serious safety issues for the public safety.
The car has a system to warn the driver to brake due to an oncoming vehicle. The system shows brake in large orange letters on the instrument panel. This system malfunctions. If the car is in motion, going around a gradual turn to the right, typically on a two-lane road, it often warns of oncoming traffic in the other lane by shouting brake in the orange letters. The oncoming traffic is never in fact a danger. That traffic is simply making a gradual left turn in its own lane. By contrast, today (due to utility work) there was traffic coming directly at me on a two-lane road while I was in motion in my own lane--and the car said nothing. In my opinion, this so-called warning system is defective and unreliable. I asked our dealer about it but they said there was nothing they could do. (this problem of the brake warning has occurred many times, it is by no means confined to today's date.)
The infotainment system started shutting down and crackling started in the speakers when the car was 3 weeks old. The bluetooth option and apple car play are completely unusable due to the crackling. They stop working approximately 30 seconds into use. No sound. The entire system will shut down randomly, stating no network communication and radio unavailable beforehand. The dealership has refused to replace any parts, including the radio harnesses, which are the main suspects for the crackling. Crackling sound worsens during turns.
We recently purchased the new 2019 Honda odessey and then found out that there is no way to manually move the transmission into neutral (or any position other than park) if the engine or battery dies. This is a huge safety issue. The local Honda dealership said that Honda was aware of the issue and working on a fix, but recommended if we needed to get towed to put dish soap under the tires to be dragged onto the tow truck. Meanwhile though, while waiting for a tow, the broken down car could potentially be in the middle of the road with no flashers if the battery is dead and no way for police or anyone else to put the car in neutral and roll it to safety on the side of the road. I filed a complaint with Honda, and they said they have received multiple complaints about this, but they are not working on a fix and it is 'just how the car is designed'. they said that they 'think' there is a special tool that only their aaa roadside assistants have that might be able to manually override, but the local dealership was not aware of any such tool, and any other tow truck drivers would not have this supposed tool. Given that this is a safety issue, I found that answer unacceptable and am hoping your regulatory Agency can intervene to prompt action to fix this issue. The old 2018 model and others always had a manual override option, and the 2019 version needs to have that same option for safety, in case of emergency.
A D V E R T I S E M E N T S
- Bethesda, MD, USA