This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While moving at a very slow speed, 2-3 mph, then pressing the accelerator, the car hesitated to find the proper gar while the engine accelerated. When gear is found, car, suddenly jerks forward to catch up with engine speed. This throws passengers backward, jerking their necks. Local Honda dealers -?? are unaware any problem exists.-??
I am not getting recalls done at Autonation Honda because they tell me that Honda has not been providing rear view camera. This has been going on for 2 years. Honda does not care for its customers! I went to Autonation Honda 3 times - 25 January 2023, 25 April 2022 and 28 December 2022. Even today (5 August 2023), I am told that Honda still has no parts. Honda used excuse of COVID for long time and has been selling its vans without any shortages. This is height of carelessness from Honda. So, I want to lodge complaint against Honda for the negligence of its duty. Thanks.
The rear view camera sometimes stops working when backing up. Even if you go in park and go to hit reverse button again to "reset" it will still be a black screen. In a van, its difficult already driving a larger vehicle and adding the fact that you can't see when backing out of a spot or when going out of a drive way or even into a driveway, increases room for error or injury. This has been an issue over the past couple years and my Honda dealership has said there is a delay in the part but that it has been "ordered" for a long time now. Last time they "re ordered" was October 2022. I checked on part again while at the dealership January 2023 and it has still "not arrived" so they are unable to fix it. No warnings appeared on the vehicle just a black screen. They did a "factory reset" when I took it in January to reset other delay features with the screen and issues with the sound. I explained that there is a recall on rear view camera and a warranty for 5 years or 60k miles (whichever comes first) for the audio. I am at 56k miles, and they said to "watch it" to see if it does it again. Unacceptable.
There is often an acceleration hesitation, I have taken the vehicle to various Honda dealers and received no answers of what may be causing the acceleration to be delayed. Coming from a complete stop and trying to pull out and make a left or right turn with oncoming traffic the vehicle doesn't accelerate immediately risking a chance of me being hit by oncoming traffic. I am also teaching my daughter to drive, and we were nearly hit by a car because the van stalled when she was making a left turn. After it fails to accelerate it then takes off at a very high rate of speed causing the wheels to peel off. At some point I feel like this defect is going to cause an accident or something worse. I just pray the issue is addressed before it happens to anyone. There is no warning light, or messages that indicate there is a problem. This problem is ongoing but not consistent on a daily basis it just happens often and randomly, and has been going on for almost 2 years now.
The vehicle often judders/stutters when accelerating (almost seems like it is buckling), especially when going from low speeds to higher. On occasions, when accelerating, juddering has caused the vehicle to leap forward. This has been happening ever since purchase of the brand new vehicle from the dealer; however, it appears to be occurring more frequently now (at 40,000 miles). We have mentioned this to the dealer and they only recommended a transmission flush. We are concerned both about safety and the durability of the vehicle itself (which was a pretty expensive purchase). On researching this further, it appears that several other owners have been complaining about similar problems.
When I come to a complete stop and the start/stop motor goes into idle mode (shuts the engine down), I have a problem that occurs after it. It is unpredictable but when I come out of the idle and the engine is supposed to kick back on, my minivan stalls out. This has happened in heavy traffic areas and it takes 30 seconds to a minute to get the van to turn back on as the electrical system malfunctions. Big safety issue that can be scary in the moment. There are error messages that come up on the dash including "Collision Mitigation System Problem", "Brake System", and the center console system will restart. This problem doesn't happen when I disable the start/stop motor as it doesn't go into idle-stop mode. I have read through online forums recently and it appears this issue has happened in other Honda models dating back to 2016 models. This is clearly an issue across years/models and needs to be addressed. The local Honda dealership said they haven't heard of this problem and couldn't replicate. Therefore, there was no repair provided.
The passenger side, rear sliding door does not engage in the locking mechanism. It intermittently lacks securely latching. In looking into the door, it appears that the actuator is not engaging properly. Upon researching this for a few minutes, I do see that there were recalls on 2018-2019 Honda Odysseys (as well as other models of Hondas). My car is a 2019 Odyssey. I have called Honda about this issue and they do not acknowledge this recall in regards to my VIN. Service Bulletin 18-128 in Nov. 2018 I do not understand the method used to determine which cars are impacted by the recall, or rather how mine is not (yet) included when I clearly have a faulty door latch which can potentially harm my children and other passengers. The door has automatically reversed from opening to closing halfway through and has come very close to hurting my daughter. Please get me a recall notice/repair notice (online would be fine!) asap so that I can get this taken care of immediately. https://static.nhtsa.gov/odi/rcl/2018/RCRIT-18V795-2903.pdf Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
My vehicle had recall 20V-438 issued in September 2020. I recently received a followup letter from Honda informing me that I had not completed this recall. Since the recall was issued, I have attempted to schedule to have the recall completed at every service appointment I've had at my Honda dealership. Every single time (January 2021, July 2021, December 2021, May 2022), I was told parts were still not available. To have a recall open for almost 2 years without a supply of parts available to complete it is extremely frustrating. At this point, Honda should be contacting me when the parts are actually available.
This is a problem with the auto engine idle shut off. The engine shuts off normally when I come to a stop when I have the system engaged. The problems begin when I take my foot off the break expecting the engine to start up again. What happens consistently (though not all the time) is that when I take my foot off the brake, the engine shuts off, shifts itself into Park, and I have trouble getting the engine to start up again. A number of warning messages show up on the center console as well. Things like, Collision Mitigation Braking System, Road Departure Mitigation, Brake System warnings start displaying. Sometimes, I can get the engine to start up again within 30 seconds. Sometimes, it's been more than a minute. It almost looks/sounds like the battery is dead too (makes that clicking sound and the RPM gauge jiggles around zero). My Honda service shop says they couldn-??t replicate the issue, that there are no codes, and no service advisories. This started happening around 6-8 months ago and the incidents have recently increased significantly in frequency. This is a significant safety issue as every time this happens, which is now daily, I am vulnerable to being rear-ended and other vehicles are vulnerable to being in an accident by trying to go around me while I-??m waiting for my vehicle to be able to restart.
On April 14, 2022 I parked our Odyssey in the parking lot of our child care center. I went in the building and when I came out of the building (approximately 5-7 minutes later) flames were coming out of the hood near the windshield. Within a few more minutes the flames had engulfed the front half or two-thirds of the car. Prior to this incident we had no warning lamps, and zero indication of anything wrong with the vehicle. The vehicle had approximately 35,000 miles and had always run perfectly. The incident has been reported to insurance. A fire inspector came to the scene and said the damage was so bad we would likely not know the cause of the fire.
I-??ve had this vehicle into the shop many times for what seems to be erratic shifting at low speeds. Each time I go they tell me they-??ve done and update and the problem is not resolved.
The multi function display froze up at beginning of the power cycle with an error message about Apple Carplay not available. All other functions of the display were also frozen out such that the front window defogger, and backup camera would not function. The frozen display lasted throughout the entire drive cycle and even remained after the car was parked for 15 approximately 15 minutes. Full function returned on the next drive cycle about 40 minutes later. Dealership confirmed that a code was stored but did not give the code. Dealership requested a $75 charge in order to update the software in the multi function device. This device is required to operate defrost and backup camera functions so expect this is a safety critical concern.
When I look up the recalls for my vehicle https://www.nhtsa.gov/recalls says "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA". My vehicle manufacturer has failed or is unable to remedy safety recall Manufacturer Recall Number W83 / NHTSA Recall Number 20V-438. I've been in communication with my dealer for over a year trying to get this fixed. Every time, including last week, they say "we can't fix that because the parts are on backorder".
Driving 60mph on the highway, everything electrical shut off and on several times. The dash screen, the touch screen, the AC, the lights. I immediately took an exit and got off, and when the rebooting stopped I was going about 30mph and the car shifted by itself into park. Then there was a horrible grinding sound of metal on metal...I hit the brakes to pull off the road the car got under 20mph and stopped instantaneously. I had the car towed to my local Honda dealership and they said they cannot replicate the issue, nor see any error codes. They will not take apart anything to check for damage to the parking rod because there were no error codes...And they want me to pick up the vehicle today.
When I go to accelerate I lose power and am unable to accelerate a lot of the times. The problem is intermittent and the sales people at Nissan dealership where I bought it from can't duplicate is. I've been mentioning this issue since I purchased the vehicle. Yesterday while driving the vehicle there was a loud bang noise and I lost ALL power driving 65 mph down Parmer lane. I had to coast and make a uturn at which point some power was regained. Multiple other times while driving to the dealership the same thing happened while trying to go across traffic. It was amazing nothing happened to us. I took it to the dealership and they acknowledged there's a major lawsuit right now for that vehicle but when Honda pulls up the VIN it doesn't show my vehicle is affected.
There is a crackling sound coming from the dashboard. There was a recall regarding this issue, however, I took the car into have this recall fixed. The issue has persisted even after the recall fix. I took the car into the dealership 4 times since and the issue still has not been fixed. I started contacting Honda three weeks ago regarding this issue. I have left five messages with the case manager, but have not had my phone call returned. I asked for another case manager, but was refused one. The case number is 1252 9330. The phone number for Honda is 800-999-1009. The case manager's name is Corey. I don't know what to do at this time so I am contacting the NTSB for your assistance. Thank you.
AC stops working when in slow traffic and outside is over 90 deg. This is a safety issue because it-??s unsafe to drive a vehicle when the inside gets too hot. This is especially dangerous for when a baby is on board. Also the transmission is poor. It lags when I step on the pebble sometimes. This is dangerous when I try to make an unprotected left turn and the car won-??t go forward. That means my timing for the turn is thrown off by a couple of seconds which could make a safe turn much more dangerous.
As I was driving I all of sudden heard a loud bang and the sunroof/moon roof whatever it is called exploded, glass had shattered for no reason at all. I was less than 2 miles from my house when it happened, I pulled over saw the glass was broken, then came home, tried to cover with plastic as rain was coming, then I took it to the local Honda dealer as our weather forecast calls for rain, they said it is probably not covered under warranty- but it has to be as sunroofs should not explode while driving
A D V E R T I S E M E N T S
- Rock Hill, SC, USA