This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Incident 12/29/2024 while making a stop at a Stop sign while making a left turn steering wheel broke free with no resistance what so ever"?? Turned off the vehicle opened the hood discovered the intermediate steering shafts had separated??" retaining bolt missing causing shafts to slip out of each other, putting my life & passenger's at high risk how this happened there is no explanation to this factory defect.
The steering wheel locked up with no warning while driving and truck shuts down and displays no power steering assist service. ERC warning twice in one week.
Truck showed check engine light and popup message to Service ESC, vehicle disable traction control. Before being able to have the vehicle scanned for error codes (after sitting parked turned off for a while, all errors cleared. Several days later when turning vehicle on traction control warning light, parking break warning light, and stability control warning light all turned on, service ESC message popped up again, PRNDL position indicator light turned off and vehicle began to have a clicking noise in the steering column when break was pressed. There is a multiple year long thread on this topic on the silveradosierra forum entitled "service-esc-and-service-power-steering" it appears that dealer and GM help are limited and the issue often goes away and recurs.
While driving on the freeway the power steering lost it's power. There was so much resistance from the steering wheel it became almost impossible to control the vehicle. There was a notice on the info screen " power steering needs service. I was able to get the truck to a GMC dealer where a certified mechanic had to replace the steering gear motor. The truck has been lightly used and only has 35,070 miles on the odometer.
The contact owns a 2019 GMC Sierra 1500. The contact stated that while his wife was driving 25 MPH, the vehicle made an abnormally loud sound and the front driver's side wheel detached. The vehicle came to a complete stop. The vehicle was towed to the dealer, where it was diagnosed that the upper control arm had disconnected from the steering wheel ball joint, and it was determined that the upper control joint, steering wheel column, and front driver's and passenger's side wheel needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had received an alignment twenty days prior to the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
- Forest Lake, MN, USA
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2019 GMC Sierra 1500 SLT. Truck would not start on several occassions. By playing with brake, shift, and steering wheel truck would start again., Also would show warning notices, last one being {engine oil low-add oil}, even right after I just had the oil changed. This last time it would not start I paid to have my mechanic come to me to check it out. He tested a lot and thought it might be the starter so I then had to pay to have it flat-bedded to their garage. What he finally found was a BUNCH of wires worn through in a major wiring harness. It was caused by the wiring harness being next to the steering knuckle and the steering was wearing through the wires exposing bare wires. The mechanic and I see this as a major safety concern and a possible fire hazard. He has told me others have had similer problems. I believe this should definitly be a safety recall for these vehicles. My mechanic states that a new wiring harness olone is about $1500 plus a LOT of labor to install it. I do not believe that I should have to pay for a defect in GMC building this truck I have a picture of this mess of wires if you can help me with this. Don't know how to upload the photo I have but would gladly send it to you, Please respond back to this. Thank You Dennis Dorn
When starting the truck yesterday, not all the button lights came on and the power steering was no longer operational. I was fortunate the power steering issue did not materialize while the vehicle was in operation on the road. No warning prior to the failure was given by the vehicle.
While making a righthand turn at approximately 10-15 mph, my passenger side front wheel failed at the ball joint and collapsed. Reviewing the carfax, this is the 2nd time this has happened to this vehicle (the first was on the driver side wheel). I noticed Safety Recall Report 21V-718 seems to describe the issue I'm facing with the "front upper control arm experiencing accelerated wear... leading to ball joint separation", but according to GM, since no unsatisfied recalls are shown on my VIN report, there's nothing they're willing to do. I believe the failed part number is 573. This failure left my truck sitting in the middle of the road obviously with no way to move it other than a tow truck dragging it onto his bed.
Loss of steering multiple times. Very dangerous to try and drive. GMC says shut off vehicle for 20 minutes and try again. Once it worked otherwise it continued to lose power steering, either driving or turning on. I have went into GMC forums and found out there are thousands more people that this has happened to. Thank you for what you people do.
Abs, traction control and trailer break system failure. Check engine light comes on and goes off after 5 cycles. It also says ESC warning drive with care and it flashes also and steering reduced
The truck has 50,000 miles, purchased new. I don't tow or go off road. I take it to the dealer every 5,000 miles. While driving 65-70mph on the interstate (4-lanes), my dash lit up with five messages and the "Brake, Traction Control and Engine" lights illuminated. I applied brakes but the pedal went to the floor and the steering veered to the left causing me to move out of my lane. The truck then went to limp mode and I was unable to go above 43mph the remainder of the trip home. After taking it to my dealer the next day, I was told they "found air in the brake fluid system due to secondary seal failure in brake master cylinder, and was quoted a new cylinder (PN 86788482) for $1708.06. RESPONSE TO QUESTIONS: >Component failure: brake master cylinder (eBoost Brake Unit Assembly) / Brake System Failure >It was just me in the vehicle - brake failure on the highway put me and others on the road at major risk >Yes - After paying to diagnose, I was told this was brake master cylinder failure....GM issued a Customer Satisfaction Program (N202324120) for a limited number of MY2021 Silverado/Sierra trucks (mine is a MY2019) for dealers to replace the eBoost brake unit assemblies due to failure >Part has not been inspected by my insurance rep./I do not know if anyone else has inspected >The warnings illuminated on the dash at the time of brake failure while on the interstate 1. "Service ESC" 2. "Service Trailer Brake System" 3. "Steering Assist Is Reduced Drive with Care" 4. "Service Brake Assist" 5. "Brake System Failure 43 MPH Top Speed" 6. Also, the BRAKE, Traction Control and Engine lights illuminated
When driving my truck I lost all power steering got notifications to service abs in 7 days, service esp, and service power steering as well as a stability at light being on. Could no control my vehicle, restarted the truck 4 times, and it disappeared, garage could not pull any codes. This is VERY unsafe!!!!!! And has been issued a recall in past models and years. I could have been killed, for a problem the GM is aware of and have not issued a recall yet.
i started the vehicle messages popped up stating service power steering drive with care, esc drive with care. at that time i had no power steering and the brakes were spongy. i then drove a short distance stopped turned off the engine and restarted with the same issues. drove home on the next day everything had reset. i then went and set a appointment with the dealer, they found nothing wrong no tripped codes nothing.
On 6/24 I drove my 2019 gmc Sierra denali truck 2 miles to the store was in there 10 minutes come out to start it and a ESC service warning message appeared then another message appeared say service power steering drive safe then my traction light came on then my trailer light I tried turning truck off then waited 2 minutes pumped brakes started it again same messages appeared I called my husband to tell him I said I will try to drive home as I preceeded to put in gear and back out of parking spot I lost my steering it froze up then lost my brakes I immediately put in gear turned off called husband to come get me as I was waiting I tried to start again when I did all messages were gone and I had steering as well.as brakes but at this point I was a an emotional wreck we just had a horrific scare in same truck on a major interstate my husband completely lost brakes and almost wrecked only to find there was a brake module reprogramming recall on the truck we had not been notified by mail yet so now this if I was driving on main road this could have been fatal so my husband called and dropped off vehicle on 6/25 told them every detail they said they call when done so on July 6th was told truck was ready when he arrived they handed him our keys and invoice said have nice day my husband got to truck read invoice only to find they did nothing to truck he went in to service said why isn't it fixed they said because no codes come up but if it happens again bring it back my husband said what if im driving it and it happens this can cause a fatal accident the service Mgr said just bring it in so he said so if my wife gets callhet husband was killed along with another family because his steering and brakes failed your going to tell her sorry for loss truck had no codes is now we have a truck we paid $58500 that is unsafe to drive i refuse to put my life or others in jeopardy im an emotional wreck I spent 2 days sick with worry can anyone help with guide us to some help
When I go over certain humps in the road while grasping the steering wheel with both hands, the steering wheel slips out of its locking position and shifts up and down as I pass thru the hump. I have owned the vehicle 3 months and has happened on two occasions. While my vehicle is covered by warranty (so not looking for any monetary compensation) it almost caused me to lose control of my vehicle and seemed like a potential hazard for other drivers.
I have 48,000 miles on my truck, 2019 model. I just experience my steering wheel to get stiff without the possibility to maneuver it when it was stationary. My dash brings a two messages, " service ESC, " " service power steering." I went to the dealership to check if there has been any recalls and the answer the was negative. I did my research and on previous models there has been existing recalls on this electrical engineering issue. " 2018 GMC Sierra models and below, " I sincerely feel this should be file as safety complaint. The vehicle is to new have this sort of issue. It's not a mechanical failure but a electrical engineering problem.
Steering freeze up on me son hit an electric pole head on rolled over few times. The front air bags did not deploy and the left back tire was deployed with the rotor. This happened out of the city limits coming into town.
Service power steering warning appears on dash and all power steering is lost. First time the power steering went out I was driving over railroad tracks. The second and third time the power steering went out it was mid turn and it force my truck off the road because I didn't expect it to happen.
The contact owns a 2019 GMC Sierra 1500. The contact stated that while driving at 75 mph, the steering wheel ceased with several unknown warning lights illuminated. The contact coasted to the side of the roadway and turned off the vehicle. The vehicle was restarted however, the failure recurred. The vehicle was towed to sterling Buick GMC West located at (414 w fred & ruth zigler memorial dr, jennings, la 70546), but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.
Service ESC warning on dash service trailer brake on dash brake system failure - 62 mph top speed warning on dash steering assist reduced drive with care on dash restarted truck and check engine light came
A D V E R T I S E M E N T S
- Pasco, WA, USA