This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall air conditioning condenser went out and the parts are on back order the dealership even explain that thousands of these model trucks are having the same issue
Started my truck on 7/30/17 and had no cold air blowing from the vents. Drove it for the day and still nothing. Took it into the dealer on 8/2/17 and received the diagnosis of a cracked ac condenser. The fix is not possible for 6-8 weeks because there is a national backorder on a replacement condenser from GMC. This is a design issue and not a ware and tear issue. The dealerships want the owners to pay for it even though their design is at fault to begin with.
The air conditioning started blowing hot air. It went out in June andi hear now wont be fixed until October. It is unsafe to have young kids or my parents in the car.
I currently own a 2014 GMC Sierra 1500 with 55,000 miles.on May 15 2017 the vehicle was diagnosed with needing an ac condenser at greiner Buick GMC because the vehicle had stopped blowing cold air. We were told the part had to be ordered and they would call us when it arrived to be installed. That following day we received a phone call from the parts department at the dealership stating that the ac condenser is unavailable and they did not have an eta because the part was backordered. About a week had past, and being frustrated with having no ac, living in 110 degree weather and driving this vehicle with a 2 month old and 4 year old child, I was desperate to have it fixed. I contacted General Motors directly to see what the issue was with the part and see if they could help me. After speaking to the representative, I got no answers besides they are "working on it." She told me this was a nationwide problem and they are trying to get the part available from the manufacturer. I told her my situation and the safety issue with no ac and the climate I live in and she told me they couldn't do anything or expedite getting the part. My husband and I looked into getting an aftermarket condenser and those too are unavailable. We did research and there are tons or complaints about the ac condenser breaking in the GMC Sierra and Chevy Silverado models and GM has done nothing about recalling it. This part rarely fails in a vehicle, unless it is damaged. It is clear that this part is defective, and is unavailable even to be replaced. This is a huge safety concern and GM needs to address this. Still, 2 months later our vehicle still has no ac and GM has done nothing to help us.
- Victorville, CA, USA
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Air conditioner fails because of faulty condenser, this is a widespread problem since a replacement part is not available worldwide because of the demand. The dealerships are sending vehicles to 3rd parties to have the condenser repaired. This repair is not covered by any warranty.
Air conditioner not working. Ac condenser has developed a leak. In doing research I discovered that this is a common problem for GM vehicles of the model and the like, but GM has also pulled all condensers from the shelves but will not do a recall to address the defective condenser.
When driving at higher speeds (50+ mph - typically on the highway) the entire truck shakes: The console, steering wheel, etc. You can feel it in the seats and the floor boards. It feels as though the truck is going to go out of control or break down at any moment. Over the past two years, we have had our entire truck suspension, alignment, brakes/rotors, etc inspected numerous times and were told more than once by GM technicians that this vehicle performs under acceptable conditions according to General Motors, even though they agree that it does not feel acceptable. My last inspection was today and I was told the same thing.
Air conditioner started blowing hot air in November/December 2016 at or around 50K miles. In June 2017, paid a GMC dealership to diagnose the vehicle. Results show a condenser leak.. contacted GM customer care dept. (spoke to beth). Beth confirmed the diagnosis, informed me of the backorder, then informed me that GM would not provide cost assistance for the repairs.
45,000 miles. Air conditioner starts blowing warm air about a month ago. The following week, take the pickup to the local dealership to diagnose the following. Condenser is leaking. Informed that the part is on a national backorder and they will call me when it comes in. Three weeks and counting so far. I live in the southwest so the temperatures have been very hot lately as this is the hottest part of the year.
A/C condenser failure. Repair part is on national backorder. Estimated arrival time is 10-12 weeks. Texas summers create a very hot vehicle. Children in car seats without air conditioning is dangerous when sitting in bumper to bumper traffic. Rainfall requires either the windows get rolled up or children get pelted with rain drops on the highway. Neither are acceptable.
A/C condenser went. GM has not issued a recall. There is a national back order on the re-designed condenser. People are being forced to wait months and are going without A/C. GM claims that they are aware and are working with two manufacturers to get the new part made and shipped to dealers. Please see documentation of chat session with GM rep.
A/C condenser issues across many different vehicles have caused the part to be on back order in some cases for months. To me this sounds like a defective part that warrants a recall. A can of refrigerant can leak out, for me, in the matter of just a few weeks and I took it in and was informed of the condenser leak. This has been an ongoing thing that many others have complained about. I understand that this does not qualify as a safety issue but others have stated this is the process to conduct a recall investigation if warranted.
Major problem with my air condenser that is defective... does not work. There is a nation wide back order for this item for all GMC Sierra's and nothing is being done to service the customers. It's been 3 weeks and counting now and still no answers. Air condenser problem... my ac unit is not operating.
October 2016 A/C stopped working brought to dealer. Dealer recharged system found leak to be A/C compressor hose and bracket needed to be replaced and not under warranty customer pay. April 2017 A/C stopped working brought to dealer. Dealer recharged system found leak to be A/C condenser needs to be replaced not under warranty - customer pay. No condensers available - national back order. 50,000 miles
Ac is blowing hot air. Dealership confirmed the condenser was leaking and required replacement. Dealership has ordered new part and advised that part is on a national back order and could not provided an estimated time of arrive for replacement part.
There is a leak in my air conditioning condenser. When brought in for service I was told there is a nation-wide backorder on the condensers. I then had to bring in my truck for a ignition coil failure and was told by the dealership that they have been seeing a high number of leaking condensers and cannot get parts. While not a safety issue this is an extremely costly fix on a fairly new vehicle and seems as though there is a high occurrence of failures and this needs to be brought to the attention of the public and GMC.
I am writing to inform that my Sierra has what is know as the"Chevy shake" in which it vibrates in speeds ranging from 65 to 80. Please help with this issue, as it's only a matter of time before this vibration fatigues a structural component. Thanks.
My vehicle has side board steps. The tread pattern is such that when wet or icy the step is a virtual skid pad. When you place weight on the foot on the tread it immediately slips out from under your position. Last year I broke a foot when I slipped and this year it was an ankle. Tread design needs to be improved and turned 90. As designed there is no traction protection. Just the opposite, it promotes lack of traction resulting in slipping and falling.
The headlights on the truck are not as bright or as effective as they should be when traveling in the dark. I am forced to use the high beam far more than I would normally do in my car. Even with the upgrade, the light is still weak. Even to the point that I decided to buy after market leds to replace them. The 2016 had a complete redesign of the headlights and I wonder why. As for the infotament system. It is weak to say it nicely. The fact that my 2014 model can not get the same features that they introduced in the 2015 (speech to text) and 2016 (car play) is appalling. Especially when they say the hardware is not there for the text to speech but there are 3rd vendors who can give it on the 2014 models. As for the rust proofing on this truck. It was cheaply done and the protective film is wearing off. I would take it to the dealership but I decided this spring I will have it professionally fixed with some rust proof paint and not the cheap wax that GM used.
A D V E R T I S E M E N T S
- Raceland, LA, USA