This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Dash panel crack near passenger airbag. This is the second dash that has been placed in the vehicle. The first dash was replaced on 07/23/2013 at 31,093 miles. The replaced dash cracked while stationary on 05/28/2017 at 73,197 miles. This is a known problem with 2007-2013 GMC vehicles.
Dashboard cracked by passenger airbag, and by instrument cluster, and by the center speaker. Concerned for my family safty and the deployment of air bag and pieces being dash impaling family and friends.
Dash is broken on the passenger's side just to the left of where the passenger airbag deploys, and then it is also broken on the driver's side above the instrument cluster. It is obvious that the center of the dash is lacking support and it vibrates badly and has caused this breakage.
Passenger side dash is cracking right behind the air bag. Had a similar issue fixed in February or March of 2014. Almost 3 years later the new dash is cracked. Seems to be a common problem in 2007-2013 GM trucks and SUV's. I just noticed the crack yesterday December 11th, 2016. The crack has started within the last month that I can recall.
Dash is cracked at forward left corner of passenger airbag opening and right front corner of instrument cluster area. Extreme concern that. In the case of airbag deployment, pieces of the plastic dash could puncture the airbag and/or become flying shrapnel/debris causing serious injury or death to the passenger.
Takata recall - in addition to the widespread airbag safety issue, I am among the many, many other 2010 GMC Sierra truck owners who have a cracked dash. The crack begins on thefront, left side of passenger side airbag compartment, and extends to the front of the dash (towards the windshield). With so many complaints about this, coupled with the fact that this could potentially be a fatal defect, one would think that an NHTSA sponsored investigation and a recall would have already been issued by now! I mean, it's only been 6 years!!!!
After months of purchasing my vehicle which is a Sierra denali my dashboard has cracked in half. The purge valve and the high pressure oil syndicator sensor has been changed about 5 times. When I put vehicle in my truck it won't start on its own the starter just keeps turning over to find out by that the sensor under the gas tank needs to be changed now. I heard that this was a known issue with this vehicle and that is why they changed the system on it, but my truck was never changed. The dealership acts like my complaints were senseless and after a year my warranty has ran out.
Takata recall. Dashboard began cracking on both drivers side and passengers side. Dealership said it was a common problem on their vehicles and used to have a solution in place where the customer would pay $100 and the manufacturer would pay the rest to have it replaces but had since done away with that deal. I imagine cause it was costing them more than they had thought. Asked if my extended warranty would cover it and after speaking to a representative it was determined that the extended warranty also did not cover this defect.
Dashboard is cracking and particularly around the passenger air bag. There is no real way to repair this. When we speak to GM dealerships, they tell you they know it is a problem and are willing to replace the dash but they will charge exorbitant amounts to do so. The second problem is that the door handles are not safe. One of the rear door handles has already broken. If you pull on them just the slightest bit too hard, they crack on the inside, causing the handle to fall off and be inoperative. Once again, GM is aware of the faulty parts but will not recall on this matter. Both of these issues are safety concerns and are widespread. I know this to be true because once my dash started cracking, I looked online to see if others were having the same problem. Sure enough, I learned that this is very wide spread. There are even aftermarket companies that have started to make plastic dash covers to fit directly over our dashboards just because it is so widespread. GM must recall these two defects. Kindly investigate?
Noticed a crack developed in the dash, at the passenger airbag seam, shortly after the bumper to bumper warranty ended. Still had roughly a year left on the powertrain warranty when the issue occurred. The dealer stated that there was no recall or anything they could do, but also stated that they had seen many trucks with this same issue. 3 years old and the dash has already cracking"?" concerned there may be an issue, if the airbag ever has to deploy. Would have reported it sooner, if I knew about this sight.
Cracked dash on our 2010 GMC Sierra. There is a smaller crack on the passenger side and a very large crack on the drivers side and it keeps getting bigger. The big crack above the steering wheel rattles a lot while driving and very irritating. The biggest issue we have regards safety. If we were in a wreck and the airbags would deploy with the dash cracked that bad, we fear that it would shatter in many pieces. We have taken very good care of the truck, it is garage kept and a sun shield used when parked in the sun. It has 58,000 miles and is a 2010. This is clearly a defect in the design and believe that GM should replace it, but after many calls to GM directly, they refuse to pay for it to be replaced.
I contacted GMC on 10/26/2015 to inform them there was a crack in the dashboard on the upper left side of the passenger airbag. This is the second time this has happened. The first time brian harris GMC, the dealer I purchased the truck from, replaced the dashboard under the manufacturer's warranty. I also told andre at GMC I have had to replace all 4 door handles and now the 2 back door handles are broken again. Andre told me to have the dealer asses the problem. David, the service rep. At brian harris said they would replace the door handles under my extended factory warranty, and waive the deductible, but GMC will not cover the dashboard. I couldn't understand why the dashboard was not covered and was told it was GMC"S option. I disagreed and explained this is a safety issue. What if the airbag does not function properly or not function at all. If it does deploy will it throw shards of plastic and injure the people in the truck" he said he understood but there was nothing he could do. So I now have a crack in the dashboard of my truck for the second time. What else can I do"
A D V E R T I S E M E N T S
- Weatherford, TX, USA