This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Received a air bag recall notice. I scheduled a appointment with Hall Buick GMC in Tyler Texas 10-18-21 at 11:00 am. We showed up to service Dept. The young guy checking us in told us that 92% of the time they will crack the dash when getting it removed to do the the air bag recall work and the dealer is not responsible for any damage. I told him to get his manger so he did. We talked to service manger John Mackey he told use the same thing that the dealer is not responsible for any damage done to the dash like cracks or breakage while doing air bag recall work. I told him as you can see this truck has been garage kept since new and not in the sun. He said I can see that. I told him per the paper work I received if not fixed it may cause serious injury or death to passengers.Who's going to pay for that. He said GM and Takata. Is there any one that can do the air bag recall work without damaging the dash.
The contact owns a 2009 GMC Sierra 1500. The contact stated that the service air bag warning light was illuminated. The vehicle was not diagnosed nor repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V052000 (Air Bags). The vehicle was repaired but continued to experience the failure. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 131,667
There was no incident, yet. However, this recall was issued on February 5, 2021, today is July 6, 2021. My safety and the safety of passengers are at risk because there is no resolution from the manufacturer thus far, over five months. This recall also negatively affects the resell/trade-in value of my vehicle. Because of the active recall, dealers will not trade for my vehicle for a reasonable value. So, due to the manufacturer being unable to fix the problem in a timely manner, I am financially impacted.
Hello, I was just at mossy GMC in new orleans, la., where I went to see about getting my recalled airbag ordered and replaced. The service rep told me that when they change out the airbag, most of the time the dashboard cracks even more, where they willbe working, but they will not replace the broken dashboard. I feel that this is totally rediculous! if I didn't have that damage before going into a service center, and now I have damage caused by the service center, I should not be having to pay for a new dashboard out of my own pocket. I feel that a cracked dashboard could compound the severity of a car crash, being said, it could shatter into pieces upon airbag deployment and send shards of dashboard flying at both the driver and their passengers. The shards, could also lacerate the airbags and render them useless. Please help me out with this situation.
Takata recall. The contact owns a 2009 GMC Sierra 1500. The contact received notification of NHTSA campaign number: 21V053000 (air bags) however, the part to do the recall repair was unavailable. The contact called alpine Buick GMC, littleton/denver (3106 w county line rd, littleton, co 80129, (720) 826-7170) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Bailey, CO, USA
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Takata recall. The contact owns a 2009 GMC Sierra 1500. The contact received notification of NHTSA campaign number: 21V050000 (air bags). The contact stated that heritage Buick GMC located at 930 East I-30 frontage rd, rockwall, tx 75087, (972) 807-0165, informed him that any damages while facilitating the recall repair would result in out of pocket expenses to the vehicle owner. The manufacturer was notified of the issue. The part was available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2009 GMC Sierra 1500. The contact received notification of NHTSA campaign number: 21V050000 (air bags) however, the part to do the recall repair was not available. The contact was frustrated that there had not yet been a remedy for the recall. The contact called bert ogden Buick GMC (4216 South expressway 281, edinburg, tx 78542, (833) 359-5344) and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced and failure. Parts distribution disconnect. ## VIN passed ## GMC 2009 Sierra ##
Takata passenger airbag GM recall N212328780. GM safety recall letter dated 02/2021 indicating part is not currently available and I will be notified once parts are available. I request, with concern, an investigation be performed on the airbag propellant components for signs of expansion problem which may have caused a crack/split in vehicle dash surface. This complete crack/split is located near upper left corner of recalled passenger airbag/cover. Dash appears to be slightly raised in that area of crack/split. Previous GM recall issued for same dash problem for other model year vehicles?
Contacted GM corporate, they told me they can't help me and to call the local dealer to schedule getting the service to get done. Local dealer does not have any information, is not able to get parts, and is not willing to do service as it will not be covered under warranty as its not in GM's system. GM is continuing to stall and this has been a four year ordeal. Local dealer has no timeframe of when the system will be updated so they can begin the work, they have no clue when they will be able to get parts or if they will even be able to get parts.
The driver contacted the dealership to correct the defected airbags but the service department said that the GM corporation was no longer making the part for the recall. They were given information such as the VIN number and said basically they contact him when they make the part again, he has not been contacted since 7/22/2019. He wants to get the airbags replaced to avoid injury or death in the event of vehicle accident.
Takata recall. The contact owns a 2009 GMC Sierra 1500. The contact received notification of NHTSA campaign number: 16V381000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 GMC Sierra 1500. The contact received notification of NHTSA campaign number: 16V381000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called keller motors located at 700 Cadillac ln, hanford, ca 93230, and it was confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2009 GMC Sierra 1500. The contact received notification of NHTSA campaign number: 16V381000 (air bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that moss bros. Buick GMC located at 12675 auto mall dr, moreno valley, ca 92555, exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Truck has 56000 miles. Had to service airbags a few years ago.. big bucks. Now have service airbag light on for 2nd time. I replaced both impact sensors but that did not fix problem. It seems that other Sierra owners have experienced similar airbag problems. I'm wondering if it is safe to drive and if this is a defect that GM is ignoring.
The contact owns a 2009 GMC Sierra 1500. The contact received notification of NHTSA campaign number: 16V381000 (air bags) however the parts to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not yet available. The manufacturer was contacted several times and declined to provide an estimated date for the parts to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall-the contact owns a 2009 GMC Sierra. The contact received a recall notification for NHTSA campaign number: 16V381000 (air bags) however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer barkley Buick, GMC, 3575 skyland blvd E, tuscaloosa, al 35405, confirmed parts were not available to perform the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirmed part not available.
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- Bullard, TX, USA