This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 Ford Windstar. While reversing at approximately 1 mph, there was an explosion on the rear passenger side near the rear tire. In addition, there was an abnormal noise coming from the rear passenger side after the tire was repaired. The tire had fractured. The vehicle was towed to an independent mechanic for diagnostic testing. The technician stated that the rear axle had fractured and that the vehicle needed to be towed to a dealer. The manufacturer was not notified of the failure. The approximate failure mileage was 179,000.
The contact owns a 2001 Ford Windstar. While driving at approximately 45 mph and making a left turn, there was an abnormal sound. The rear axle fractured and the contact lost control of the vehicle and crashed. There were no injuries and a police report was not filed. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 10V385000 (suspension); however, the part to do the repair was unavailable. The manufacturer was notified of failure. The failure mileage was unknown.
The contact owns a 2001 Ford Windstar. While driving approximately 35 mph, there was a whistling sound coming from the passenger side. The failure recurred each time the vehicle was driven. While driving approximately 30 mph over a man hole cover, the vehicle jerked to the left and right. The failure recurred on several occasions while driving at various speeds when the vehicle drove over any type of bumps, cracks, and man hole covers on the road. The vehicle was taken to an independent mechanic who diagnosed that the rear axle fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 10V385000 (suspension). The approximate failure mileage was 182,000. MA 10/16/15
While driving this vehicle the rear axle broke; there is a recall on this vehicle due to corrosion of the rear axle and possibly break. In 2011 this vehicle was taken in for recall repairs on the rear axle. There was approximately 99000 miles on it. The repairs performed were as follows: They sprayed anti corrosion on the axle and put two support brackets on the axle. The rear axle cracked under the bracket. I believe the bracket may have trapped more water and salt and made it worse. The bracket did not support the axle at all. The axle fell to the ground as if there was no bracket at all. The vehicle currently has 139000 miles on it. I feel Ford should take full responsibility for the cost of the repair of the rear axle. This is my daughters family van. Her and her husband, along with their two young daughters, drive all over the country in this vehicle. By the grace of god nobody was hurt in this vehicle. How can Ford be held responsible for this?
- Livonia, MI, USA
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The contact owns a 2001 Ford Windstar. While driving at any speed, the contact heard an abnormal sound. The contact took the vehicle to a service station and the mechanic stated that the abnormal noise was an axle issue. The VIN was excluded from NHTSA campaign number: 12V195000 (suspension). The approximate failure mileage was 100,000.
The contact owns a 2001 Ford Windstar. The contact stated that while driving at 30 mph, the rear of the vehicle failed to stay in position. Upon further inspection, the contact noticed that the rear driver side tire tilted inwards. In addition, the contact stated that while attempting to reverse after inspecting the vehicle, the axle fractured. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The contact was aware of NHTSA campaign number: 12V193000 (power train ) however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 140,361.
We wish to be contacted and have multiple issues to report. (1) ODI request for information regarding engineering analysis EA10-007 sub frame and (2) issues of compliance with safety recall procedures and what we believe to be fraudulent and illegal actions. Space is inadequate but will try to summarize. Vehicle subframe failed at both passenger and driver side rear mounts and thereby caused separation of the steering components and complete loss of steering, loss of brakes, and loss of transmission control. The owner used the only means available to stop the vehicle by turning off the ignition key and 'riding it out.' Subframe components and the engine/transmission had been in contact with pavement. Large portions of the subframe appear to be missing from the vehicle. The exhaust system was severed. The transmission linkage pulled away and as stated the steering components separated. What is believed to be the air bag cable became wrapped around the steering components. Vehicle was towed to a dealership which refuses to inspect, disclose, photograph, or allow to be photographed the massive damage while declaring the vehicle "repairable" and the "repairs have to be done." At issue are declarations that under the recall that "responsibility" rests with the owner and a "right to deny coverage." A demand that repairs be scheduled or the vehicle be towed from the car lot with a demand that a document be signed which amounts to a release and complete misrepresentation of the facts. The dealership has been told that we will lend no truth or validity to their forceful and manipulative demands, nor will we sign any document. It is our intent to destroy the vehicle. We have incurred multiple out of pocket expenses. In essence fraud and illegal acts, under the color of federal law are alleged. We desire to submit a written statement and request for investigation.
The contact owns a 2001 Ford Windstar. While driving approximately 35 mph, the rear end of the vehicle began swaying. The contact noticed that the two rear tires were facing inwards. The contact maneuvered to the emergency lane and shut off the vehicle. The contact discovered that the rear axle was cracked. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The contact mentioned that the vehicle was previously repaired under NHTSA campaign number: 10V385000 (suspension) the manufacturer was made aware of the failure. The approximate failure mileage was 75,000.
The contact owns a 2001 Ford Windstar. While driving 35 mph over a bump or pothole in the road, the rear of the vehicle began to sway abnormally from left to right. The contact also stated that the tires sounded as if they were whistling. The vehicle was taken to the dealer where it was diagnosed that the axle needed to be replaced. The manufacturer was made aware of the issue. The failure mileage was 132,000.
The contact owns a 2001 Ford Windstar. While driving approximately 65 mph, the vehicle emitted a loud abnormal noise from the rear driver side. The contact discovered that the rear driver side tire was angled at 90 degrees towards the vehicle. The vehicle was not diagnosed or repaired. The contact previously received notification of NHTSA campaign number: 12V195000 (suspension). When the vehicle was brought to the dealer to be repaired under the recall, the mechanic stated that the repair was not necessary. The manufacturer was not made aware of the failure. The approximate failure mileage was 209,000.
The contact owns a 2001 Ford Windstar. While driving at approximately 10 mph, there were two loud pops coming from the rear of the vehicle. The contact exited the vehicle and observed that the rear axle beam fractured. The vehicle was towed to the contact's residence where it was not diagnosed. The vehicle was repaired by the contact. The manufacturer was made aware of the failure. The failure mileage was approximately 210,000. The VIN was unavailable.
While driving the car doing about 15mph I noticed a smell like burning rubber and the tire slantedinwards at the top of rear passanger side. I immediatley pulled over. I was rigjt in front of a auto repair shop who onformed me the rear axle assemble had broken. I had just left my home so I was no mre than four blpcks from home when the incident occured.
The rear axle broke when our daughter was driving home from work at night. When she got home she told us that the van was not handling well at all. It turns out the rear axle had cracked which caused the driver's side rear wheel to push up into the wheel housing and start rubbing against the wheel well. Luckily this happened near our home and she didn't have much further to go as it became very difficult to handle. Also lucky the speed was only about 30 mph, because I'm not sure it would have made it safely home if it happened while driving at a higher speed. Our van was part of a recall that was done in 2011 where they installed brackets/clamps instead of replacing the rear axle. The break has occurred right under the clamping bracket. It also appears to be cracked on the rear passenger side as the tire is tilting into the wheel well on that side also. It appears Ford has left many Windstar drivers in a potential very dangerous situation.
The rear axle collapses while driving on the fdr drive, NY city, the van was towed to a shop in brooklyn. I was informed that the subframe of the rear axle has to replaced.there was a recall done on the vehicle in 2011 for the rear axle but at the time I do not have a problem. What ever fixed that was supposed to be done did not work caused the axle subframe broke.
Due to dust it has a sever damages in front arms, it becomes dangerous and engine will fall down at any time wile runing. I already looked for recalls by the VIN numbers at the following aplies: NHTSA recall number: Opens 10V385000 manufacturer recall number: 10S13 NHTSA recall number: Opens 11V030000 manufacturer recall number: 11S16 I need your help to know what are the steps I sould follow up to fix my Windstar.
My 2001 Windstar was recalled for a issue with the rear axle beam.Ford installed a patch on the bean made to reinforce the area which rust in high salt states.1 week ago the axle broke under that patch and as you can see it is now in two pieces, after contacting Ford I was told the patch was only warranted for two years and there is no way Ford can help.it is my belief if you recall a part and the repair fails then it should be repaired again or replaced.I am always hearing commercials reporting we warranty our repairs for the life of the vehicle.Ford is obviously not the one making that claim.I was fortunate we were pulling into a parking lot when it broke and nobody was hurt.I am fixing it myself because I cant afford the $1000 repair bill.I was told by a Ford representative to save my recite and if there is another recall I can get reimbursed.I wonder how they will reimburse me for my time.
The contact owns a 2001 Ford Windstar. While driving at approximately 70 mph, the rear of the vehicle began to fishtail. The contact was able to regain control and resume. The vehicle was taken to the dealer, who informed that the rear driver's side axle rusted and partially detached. In 2011, the vehicle was repaired under NHTSA campaign number: 12V195000 (suspension) however, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 245,500.
While driving the van, the rear axle broke after going over a minor dip in the road from frost heaving. The safety recall had been completed by the local Ford dealership. Although the reinforcements were applied, and axle inspection completed by Ford certified mechanics the axle broke where the reinforcements were installed. Fords engineered fix has apparently only bought time for the next set of axle problems. I attempted to have the costs incurred for the axle replacement reimbursed to no avail. This is a concern because there are other Windstar owners who unknowingly driving vehicles that they believe are safe, because this inadequate recall has been completed.
The back axle broke and my car get out of control I look up the recall in your page and call the Ford and they check my VIN I they said that my car is not in the recall because not all that fabrics have that recall so I made the decision to make the complaint I am with no car, knowing that recall is here in the NHTSA page.
A D V E R T I S E M E N T S
- Waterford, MI, USA