This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear axle the rear axle on my Windstar broke yesterday on the left side outside of the support bracket installed by the dealer for the 2011 recall. I was driving down the road at approximately 45 mph when I noticed the tire rubbing on the frame. I got the car to the dealership (betten Ford in grand rapids, mi) who advised they would not repair the car unless I paid for the repair as the bracket held and the axle broke in a different location. Ford customer support advised the same thing.
Recall rear axle cracks. I took my Ford 2001 Windstar for 3rd recall and learned that I have cracks in my axle. Ford dealer and customer services said that the offer F discounted replacement expired on October 30th 2016 where I need to pay full price to fix it. We cannot afford to pay and why is consumer paying for defective parts which was the original recall where deaths occurred" instead of replacing the parts, Ford was allowed to put brackets to hold up the axle. The defect is still there and now consumer are driving unsafe and when realized of situation, a substantial cost by the consumer to correct Ford's negligence. Why it is allow and what can be done for working folks who cannot replace new cars. We took a lot of care of our car so we can have a car. Why is Ford not responsible to correct their problem at no cost to the consumer"
The contact owns a 2001 Ford Windstar. The contact received notification of NHTSA campaign number: 15V608000 (suspension). When the vehicle was taken to the dealer for repairs, the contact was informed that the repair would cost $300. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2001 Ford Windstar. The contact received notification of NHTSA campaign number: 15V608000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced a failure. The failure mileage was 200,000.
- Calumet City, IL, USA
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The contact owns a 2001 Ford Windstar. While driving approximately 30 mph, the front end frame fractured and disengaged from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the shock absorber, front end spring, and frame were fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.
Had brackets installed on rear axle on a previous safety recall and brought vehicle in today to Ford for another recall for inspection of brackets installation. I was told that the brackets are correctly installed but my axle is broken and needs to be replaced and is going to cost me $300. Axle should have been replaced in the first place and there are thousands of other vehicles with the same issue. I am also contacting the nys attorney general.
Safety recall 15S27/NHTSA recall 15V-608, had my vehicle inspected as per the recall was told it was fine, less than a month later the rear axle cracked causing a tire to blow. Now they do not want to honor the recall solution
I recently had my Windstar front end worked on by a local Ford dealer, who was supposed to take care of all recall issues. They did a crappy job of that and now the vehicle is sitting my driveway with the axle snapped in half. Had it towed to my home when it broke on the highway. This is not a safe vehicle and we were very lucky no-one got hurt.
I came up to a stop sign, the entire front axle broke off the frame, I lost steering, brakes, had to slam it into park to stop. I ended up across the road. There was a recall in 2011 for the axle mount and Ford decided it only needed a coating on it, 5 seconds later we would of been on the highway and killed. I emailed Ford and they said the recall was still open, the Ford dealer never closed it, so they won't help me. That is bull, the coated it and forgot to close it out, thats their fault, I can take pics if you want them.
The contact owns a 2001 Ford Windstar. While attempting to park, the rear driver side axle fractured. The vehicle was towed to an independent mechanic where it was diagnosed that the axle was fractured and needed replacement or welding. The axle was welded. A year earlier, the rear passenger side axle fractured and was welded. The manufacturer was notified of the failure. The approximate failure mileage was 192,000.
The contact owns a 2001 Ford Windstar. The contact stated that the vehicle was taken to the dealer for a scheduled maintenance and was informed by the mechanic that the rear axle was severely rusted and needed replacement. The contact also stated that a recall notification was received for NHTSA campaign number: 15V608000 (suspension) and that the vehicle was repaired for the same failure previously. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 125,000.
The contact owns a 2001 Ford Windstar. While driving at approximately 30 mph, the front passenger tire detached from the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the axle and the frame needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 15V608000 (suspension). The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2001 Ford Windstar. The contact received a notification for NHTSA campaign number: 15V608000 (suspension). While the vehicle was at the dealer, the technician found that the axle was cracked and needed to be replaced. The contact mentioned that the axle would be replaced under the recall, but the dealer was charging for labor. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 154,000.
The contact owns a 2001 Ford Windstar. After the vehicle was inspected under NHTSA campaign number: 15V608000 (suspension), the technician stated that the rear axle was cracked and needed to be replaced. The contact mentioned that the failure occurred after the vehicle was serviced under NHTSA campaign number: 10V385000 (suspension). The vehicle was not repaired due to the technician stating that the original recall repair was performed properly. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2001 Ford Windstar. The contact stated that the vehicle received the initial repair for NHTSA campaign number: 12V195000 (suspension) in mid October of 2010. The remedy did not repair the vehicle. The dealer installed rear axle brackets that did not support the frame. The vehicle was taken to an independent mechanic who inspected the vehicle and noticed that there was a crack in the rear frame. The mechanic stated that the brackets needed to be removed to repair the condition. The contact later received notification of NHTSA campaign number: 15V608000 (suspension) and the dealer scheduled the repair for November 11, 2015. The manufacturer was notified of the failure and the unreasonable appointment date. The manufacturer was unable to provide a reasonable time frame to remedy the failure. The approximate failure mileage was 182,000.
The contact owns a 2001 Ford Windstar. While driving various speeds, the rear driver side axle fractured. The vehicle was towed to an independent mechanic who confirmed that the axle fractured. The vehicle was repaired. The failure recurred. The manufacturer was notified of the failure. The contact received notification of NHTSA campaign number: 10V385000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The VIN and failure mileage were unknown.
The contact owns a 2001 Ford Windstar. The vehicle was repaired under NHTSA campaign number: 10V385000 (suspension). The contact received a second notification, NHTSA campaign number: 15V608000 (suspension). The vehicle was taken to the dealer where it was discovered that the reinforcement brackets that were installed under NHTSA campaign number: 10V385000 (suspension), were properly installed; however, the rear axle fractured. The vehicle was unable to be repaired under the recall due to the fractured axle. The contact was told that the rear axle would have to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure, but did not offer any assistance. The approximate failure mileage was 97,000. Updated 05/20/16
A D V E R T I S E M E N T S
- Grand Rapids, MI, USA