This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on highway over 60 mph, on October 18, 2019 at approximately 19:30 California time, wrench symbol appeared, and I lost acceleration. There could have been a terrible accident, but I had difficult time to pull over. Diagnosis shown that throttle actuator a control system ' stuck open. On October 19, 2019 at 13:39 California time, I called Ford and asked them to replace the defective part at the expense of the company, regardless of warranty because this part is sensitive and related to public safety and should not be malfunctioning under any circumstances. Ford representative asked me to go to the nearest dealership and keep the receipt in the hope that I will be reimbursed in the future if the same issue happens with others, so I did that. On October 25 at 08:44 California time, I called again Ford company and asked them to deliver my message to the executive director in order to take the appropriate action. Ford representative repeated what was previously said and gave me a case number: Cas/24590915. So far, there is no response. I found, through my online browsing, that there are a lot of complaints about this same throttle body problem. I respectively request you take this issue in your consideration before someone get hurt. The approximate failure mileage was 34,900.
The contact owns a 2013 Ford Taurus. While driving over 50 mph, the vehicle decelerated to 2 mph without warning. In addition, the check engine indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the throttle body and PCM were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were not notified. The failure mileage was 34,951.
While driving both on a highway ( 55 mph) and a town road (25 mph) the car engine and the whole car shut down and stalled out. I was able to restart the car briefly, both times, to get home. I had to use the emergency break to maneuver off the road to avoid hitting other cars. Now, after parking, the car will crank but will not start.
The contact owns a 2013 Ford Taurus. While driving various speeds, the vehicle lost power and the check engine warning indicator illuminated. The contact veered to the shoulder of the road and turned off the vehicle. Once the vehicle was restarted, it resumed normal operation. The vehicle was taken to an independent mechanic, but the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The failure recurred. Reuther Ford (1325 mcnutt St, herculaneum, mo 63048, (636) 931-9393) was contacted and stated that the VIN was not included in a recall. The manufacturer was made aware of the failure and did not assist. The contact mentioned customer satisfaction program number: 13N03 (supplement #1 throttle body extended coverage dated March 5, 2014). The failure mileage was approximately 94,000.
My 2013 Ford Taurus will automatically shut off in the middle of driving. We took it to a dealer and they couldn't fix it. The problem went away on its own and a couple of months later is doing it again. The car stalls and often stops in the middle of driving. So disappointed in this purchase but now we are stuck.
- Oregon City, OR, USA
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The contact owns a 2013 Ford Taurus. While operating the vehicle, the check engine indicator remained illuminated. The vehicle was taken to sunset Ford (11700 gravois rd, St. Louis, mo) where it was diagnosed that the timing chain was faulty. The vehicle was not repaired. The manufacturer was notified, but no assistance was offered. The failure mileage was 80,000.
Driving down the road and all of a sudden the car indicated it was overheating. So I pulled over and seen that the car was spewing coolant everywhere. From further trouble shooting I found out that the water pump was bad and that it was going to cost me over $2000. The water pump should not be going out like that when I only just hit over 80,000 miles. Ford needs to recall these water pumps they put on these Taurus's.
The contact owns a 2013 Ford Taurus. While driving 55 mph, the engine seized without warning. The contact stated pulled the vehicle over onto the left shoulder. While on the shoulder, another vehicle rear ended the contact's vehicle. A police report was filed. The passenger in the contact's vehicle sustained neck, back, and wrist injuries that required medical attention. The vehicle was towed to an independent mechanic. The control module was replaced. The dealer was not contacted. The manufacturer was contacted and stated that the vehicle was not included in any recalls. The approximate failure mileage was 115,000...
The contact owns a 2013 Ford Taurus. While driving at unknown speeds, the vehicle lost power and stalled. There were no warning indicators illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was 76,000.
I was working with someone to get reimbursed for this. His name was donte kirksey. I have all emails. I had a failed part that made my car completey stop while I was driving. Tbey realized it was Ford fault was suppose to reimburse us 700. And still havent heard back
The contact owns a 2013 Ford Taurus. While driving approximately 40, the vehicle stalled without warning. Dean sellers Ford (2600 w maple rd, troy, mi 48084) was made aware of the failure and stated that there was no recall on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Vehicle quit accelerating while driving down a paved 45 mph road, wrench symbol appeared on the dash and engine ran rough. According to the owners manual the wrench symbol indicates that the vehicle went into reduced power mode. Had it towed to the shop and it started and ran normal for him. There were no active, pending, or memory codes in the computer system. It was driven 50 miles with no other problem occurring during the test drives. There are no recalls on this vehicle for this very dangerous condition even though there are many documented cases of the exact same problem.
On (4) occasions in the last 2 weeks, a wrench light has come on and my Taurus entered limp mode, causing a rapid deceleration with the inability to maintain a safe speed with other traffic on the highway. In all but one of these instances, I was in a center travel lane on a 4 lane highway where the flow of traffic regularly exceeds 65mph. The fact that this "limp" mode can initiate and reduce your speed as drastically as it does is certainly a safety concern.
While driving through the city, the vehicle suddenly overheated, with little to no warning it gave me a over temperature warning, which prompted me to pull over and turn off the vehicle. After parking the vehicle I notices large amounts of coolant being spewed from the pressure relief. After replacing the thermostat on the vehicle, it continued to leak coolant, although it was difficult to identify where the leak was. After 3 weeks and some testing, the dealership was able to find a leak in the water pump. Had the leak not been found, there could have been serious overheating issues. Based on what I saw with how quickly the car overheated with and ambient outside air temperature of about 68 it's a wonder no Ford Taurus' has started on fire.
The contact owns a 2013 Ford Taurus. While driving various speeds, the vehicle stalled without warning on more than one occasion. Carmax in henderson, Nevada was made aware of the failure and replaced the mass air flow sensor, but the failure recurred. The manufacturer was made aware the failure. The source of the failure was not determined. The failure mileage was approximately 66,000.
The contact owns a 2013 Ford Taurus. While driving approximately 70 mph, the oil pressure warning indicator illuminated. The contact pulled the vehicle over to the side of the roadway and called a tow truck. The vehicle was towed to the dealer (westway Ford in irving, Texas) where it was diagnosed that the oil pressure sending unit and PCV valve were damaged and needed replacement. The vehicle was repaired. The manufacturer was notified of the failure and provided case number: Cas14131690. The failure recurred but the vehicle was not repaired again. The approximate failure mileage was 88,000.
A D V E R T I S E M E N T S
- La Mesa, CA, USA