This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 Ford Taurus. The contact was driving 30 mph when the vehicle exhibited a loud clunking noise. The vehicle was taken to a local mechanic who diagnosed that the front driver side coil spring fractured as a result of corrosion. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle had surpassed the statute of limitation for repairs under NHTSA campaign id number: 04V332000 (suspension:front:springs:coil springs). The vehicle was repaired. The failure mileage was 110,000 and the current mileage was 110,448.
2001 Ford Taurus ses left front spring snapped. This was discovered at ~95,000 miles and 10 weeks after the Ford extended recall program expired. The end of the spring was sitting in the small well at the bottom of the spring and the broken end was very rusty. About 3" snapped off the top end of the spring. Online research indicates this is a very common problem and many people report that the spring punctures a tire and causes suspension and frame damage. I will need to have the springs, along with the struts, bushings, etc. Replaced. Both of my rear springs were also broken and were replaced (at my own expense) in may, 2010.
The contact owns a 2001 Ford Taurus. The contact stated that the drivers side coil spring broke and punctured the drivers side tire when he was driving 5 mph. The vehicle was taken to an authorized dealer where it was awaiting repair. The contact referenced recall 04V332000 (suspension:front:springs:coil springs) but was told by the dealer that they would not cover the replacement of the springs. The contact called the manufacturer; however, they offered no assistance. The current and failure mileage was 146,750.
The contact owns a 2001 Ford Taurus. The contacted stated that the vehicle was being serviced for routine maintenance when the mechanic informed him that the front suspension had failed and there was a leak in the power steering pump. The vehicle was repaired for the front rotors, brakes, and the power steering pump. The failure mileage was unknown. The VIN was unavailable.
There was very little warning to the failure. The vehicle drove fine until one day it developed a clunk in the front that was worse than the several that were already there. About this same time the steering began to feel sloppy as well. When I looked under the car the front sub-frame was rusted to the point where the A-arm disconnected itself from the sub-frame. The front of the A-arm is now floating free. This is the cause of the steering slop. The only way to fix this problem is to replace the entire sub-frame. This is the frame that holds the engine, transmission and suspension to the vehicle. The vehicle is no longer safe to drive.
My most recent contact with Ford was highly unpleasant and discouraging. I own a 2001 Ford Taurus with 80,000 miles that had 2 front coil springs and 1 rear coil spring break. I contacted Ford customer service to inquire what I needed to do regarding the recall on the coil springs; I gave my VIN # to the agent and was told that this car does not have any recalls and Ford could not offer me any service for the broken springs. I then contacted airport Ford in florence, ky and explained what I was told by Ford customer service and the 3 broken coil springs, they told me I could not be helped since Ford customer service said that there was not any recalls on this vehicle. Recall 04V332000 recalled the front coil springs and extended the warranty to 10 years or 150,000 mile, which this car is still covered. Rather than continue driving an unsafe vehicle, I decided to get the car fixed. I had the coil springs, wheel bearings, ball joints, tie rods, drive shafts, and rotors replaced on this car. The 2 broken front coil springs destroyed each of these components by placing unnecessary stress on these components. The rear coil spring was inches away from puncturing the tire of this vehicle; this was an accident waiting to happen. I believe that at a minimum the front coil springs should have been replaced by Ford due to the recall and extended warranty on these fractured springs; this cost me $343.12. I feel that Ford should cover the total cost of this repair to make this vehicle whole again at my cost of $986.28. Ford Motor Company's response to this complaint will make or break our mutual relationship. I look forward to hearing your response and hope a mutual agreement can be reached.
The front suspension on my 2001 Ford Taurus has both coils broken. There is a "customer satisfaction" recall on this problem for 10 years or 150,000. My vehicle has 170,000 miles. If this was a "safety" recall then there would be no limit. I believe this should be a safety issue. The coils can easily slide loose causing steering to be jammed with loss of control and/or tire damage resulting in very rapid lose of tire compression. Both situations have a high likely hood of resulting in an accident.
I have a 2001 Ford Taurus SE. All four of the suspension coil springs are broken and one of the broken springs had an end which protrued and had rubbed a groove into the tire (inside rear) portion damaging the sidewall of my tire rendering the tire useless.
2001 Ford Taurus rear spring coils. Why isn't there a recall for the rear spring coils, when there is a recall for the front spring coils? the same problem happens with the rear spring coils that happens with the front spring coils. Tires are exploding! this is extremely dangerous!!!!!!! Ford needs to take responsibility for this problem!
We own a 2001 Ford Taurus with about 28,000 miles on this vehicle. I am handicap and this is the vehicle that we use to get me to appointments, etc. We are very lucky that the front tire exploded while my husband was backing out of our driveway and not while we were already driving on the highway or where ever! we had the car towed to our mechanic and he told us that the tire exploded because of the front spring coil. Once we found out the cause, I looked on the internet for any issues or recalls for this problem, and low and behold there is a recall because of the front spring coils. We then had the vehicle towed to the Ford dealership that we bought the car from. They are fixing the car now. Yesterday we were told by the dealership that there is a problem with the rear spring coils and that they also need to be replaced. There is not a recall on the rear spring coils, even though I have been researching this issue for the last few days and it appears that Ford should have an active recall on the rear spring coils. Ford needs to step up and issue a recall for the rear spring coils. We have been told the Ford will not pay for the tire that exploded (btw: The 2 front tires were just replaced this past summer) and they won't pay for the rear spring coils to be replaced, even though they have to be replaced! I thought that Ford made safe vehicles, but I now know that is not the case. Ford needs to do something before something serious happens to somebody. I am extremely disappointed!!!
Front and rear spring coils are damaged. My husband was backing out of our driveway an as he did, the front driver's side tire exploded. We had the car towed to a mechanic and we were told that the spring coil punctured the tire. We were then informed that all of the coil needed to be replaced not just the front coils. After we found out about the front coils, we contacted Ford and we were told to bring it to a dealership because the front coils were covered because of a recall. Once we got the car to a dealership, they then told us that there was an issue with the rear coils and that the rear coils were that covered under the recall. I have been doing a lot of research and I have found out that all of the coils need to be replaced. Fyi: We have a 2001 Ford Taurus with 28,000 miles (yes, that is 28,000 miles). I would like a reason why all there isn't a recall on all of the coils, especially since it appears to be a problem with these cars? also, the both front tires are less than a year old. Ford needs to step up to the plate and take responsibility before there are more accidents and maybe even deaths!
Front suspension coil broke and punctured side of tire. Had this happen to back wheel at considerable expense. Hopefully this will be covered under warranty. Luckily this did not happen while my daughter was driving on highway to school or she could have been in a critical accident!
2001 Ford Taurus wagon with 80,000 miles while driving on route 80 I heard a loud banging sound in the front end - the left front coil spring broke. Luckily the protective guards installed last year prevented the tire from blowing up.
2001 Ford Taurus. March 09, 68,000 miles drivers front coil spring breaks and cuts tire down. July 09, 78,000 miles mechanic finds both rear coil springs similarly broken. I had to replace all 4 springs, struts and 1 tire. Luckily, the car was not being driven when springs broke on front end. Dont know when the rears broke, but sometime in the last 10K miles or the 4 wheel alignment would have discovered the broken rear springs in March 09.
I had my car towed to my mechanic because my tire was shredded. Later I found out that the tire shredded due to the failure of the rear coil springs. My mechanic told me that the front was also in poor condition and should not drive the car much longer. I called Ford and they told me the front was under recall. I dropped he car off to stoneham Ford who told me that since they were not currently "fractured" they would not replace them. They would not tell me the current condition yet my mechanic states they are in very poor condition. Ford continued to say that since they are not fractured and no one has yet been hurt, they are not replacing them. No one has been killed yet.
The contact owns a 2001 Ford Taurus. While driving less than 20 mph, the rear passenger side tire shredded. The vehicle was towed to a local mechanic. The rear coil spring snapped and punctured the tire. The mechanic also stated that the front coil springs were failing and advised the contact not to operate the vehicle. The mechanic stated that the VIN was included in NHTSA campaign id number 04V332000. The manufacturer stated that they would not have to make repairs until the coil springs actually failed. The current and failure mileages were less than 88,000.
A D V E R T I S E M E N T S
- Logansport , IN, USA