This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Ford Taurus. The contact stated that the vehicle was included in NHTSA campaign number: 04V332000 (suspension), but the contact was not notified. After an oil change, the dealer diagnosed that the struts were bent with extensive corrosion on the spring coils and struts. The dealer failed to indicate if they would provide the recall repair for the vehicle. The manufacturer was notified. The failure mileage was not available. Parts distribution disconnect.
I was driving my 2000 Ford Taurus down the highway at 70 mph with my wife and small child, on our way to church, when the passenger side spring broke and nearly pulled our car into a guard rail and off a bridge. This happened sometime in 2004 and I can still remember the exact location on hwy 59. It's a day I doubt I ever forget. I remember the mechanic telling me a front spring should never fail. He said there were no current recalls, so I was stuck with the bill. I remember being furious with Ford not only because my family nearly died, but because they wouldn't own up to something that should never happen. Here it is nearly 12 years later, and I found an invoice from 2008 for new struts and sway bars that cost me nearly $1,000. I can't help but think that bill was somehow related to what happened when my spring broke in 2004, but maybe not. Based on the number of complaints, I feel it is time for the recall to be expanded to include other Ford owners, especially since we are all dealing with the same exact issue. I have submitted a complaint to Ford 1-800-392-3673 and I believe my next step with be the ftc 1-877-382-4357. This is an obvious wrong that needs to be made right.
Front end unacceptable! then defroster didn't work in winter and I had to use my shirt sleeve to keep rubbing the windshield. I told ac collins Ford dealership that something was wrong with the coil springs and brakes when I bought it. I also told them that the ac was leaking in car. I told them that the steering wheel would shake when I was braking. I can send over the emails if you like. Ac collins sold me this car with serious suspension problems. You may have all records of proof. Front suspension coil spring fracture defect investigation for the 2000 Taurus investigation: #PE04044 opened: May 24 2004. Status: Recall vehicle component: Suspension:front:springs:coil springs*
Drivers side front coil spring broke and ruptured the tire. I bought the car in California and moved to new england 10 years ago, so it has been subjected to road salt. I called Ford. The representative informed me that there was no recall on this vehicle. I read that there had been a recall on the 1999-2000 Ford Taurus for this precise problem. It is very possible I may have the same problem with the other coil springs while driving and not as in this occasion while the car was parked in my driveway. MA 10/8....updated 11/13/15
- Wakefield, MA, USA
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Car had not been driven for a month or two. After starting it one day in early March, owner heard spring on the front, left strut pop and break. The car was not in motion nor had it been for quite some time. In an attempt to take it to a local Ford dealership, the spring punctured tire. The set of four tires had been recently purchased by owner. Owner had to pay for tow, brand new tire, and both front quick struts for vehicle plus labor costs. There was a recall issued on 7-15-2004 regarding installing panels to protect the tires from the exact type of damages incurred. Dahl Ford dealership stated the recall did not apply to vehicle's specific VIN, so, they would not put the panels in nor replace damaged components at no charge. Owner advised dahl Ford that this recall was sent from advance auto parts online garage services, so, it cannot be too invalid. Owner also was told by employees of a local meineke car care center that the issues for the car should be covered under the recall. Ford Motor Company refuses to acknowledge that the vehicle has been registered in one of the states where the damage to struts and springs can occur--from road salt--and owner spent close to $800 remedying a problem that should have been covered under the recall. The VIN does not indicate that the panels were ever installed at an earlier date, and the lack of doing so caused the exact type of issue outlined in recall number 04S17.
Coil springs for this year are defective! my driver's side front coil spring exploded and shot through the side wall of the tire while the car was sitting in the driveway! I have pictures if you would like to see them. I had been on the interstate the day before; thank god it didn't happen then! Ford towed the car in and replaced the tire and the front coil springs under their recall notice which had just come out. About a year later the rear springs broke; Ford said it was not their problem. R U kidding me!!## I have never heard of coil springs failing except on baha racers or something just as abusive. This car was driven on paved roads and interstate! the coil springs are defective! the Ford engineers & qc were penny wise and pound stupid. Go get them!
The contact owns a 2000 Ford Taurus. The contact stated that while driving approximately 70 mph, the rear passenger's side tire became flat and the contact notice that the rear coil spring was fractured, causing the tire to become flat. The vehicle was taken to a dealer where it was diagnosed that the rear coil spring was fractured and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 193,000.
The contact owns a 2000 Ford Taurus. The contact stated that the front driver's side coil spring fractured while reversing from a residential driveway. The contact referenced NHTSA campaign id number: 04V332000 (suspension) and contacted the dealer, only to discover that the vehicle was excluded from the recall because a new title was issued for the vehicle. The contact repaired the vehicle himself and then contacted the manufacturer, who confirmed that the VIN was not included in the recall. No assistance was provided. The failure and the current mileages were 143,000.
The contact owns a 2000 Ford Taurus. The vehicle was taken to an independent mechanic for unrelated repairs when the mechanic advised the contact that there was a broken spring near the strut on the front driver's side. Additionally, the contact heard a rattling noise coming from the front end of the vehicle when driving at any speed. The vehicle was included and previously repaired under NHTSA campaign id number: 04V332000 (suspension:front:springs:coil springs). The manufacturer was made aware of the failure and declined any assistance because the repair was previously performed under the recall. The vehicle was not repaired. The approximate failure mileage was 142,000.
Since 2004, I had to have my engine rebuilt in 2009 the cost was 1,700, due to failure in the coolant system"probable cause was the coolant system eroded', and still have coolant issues, the repairs on the coolant was almost 700. After those repairs were conducted, I had my car towed to grand prairie Ford, because my car would not change gears. Grand prairie Ford presented me a repair list stating at that point my car needed a new transmission and would cost another 3,000 to repair. I had my car towed to Eagle transmission in irving, Texas. The manager told me nothing was wrong with the transmission and in fact it was an electrical error and that the brain would have to be recalibrated. I had the car towed back to grand prairie Ford to have the brain recalibrated. The car at that point drove off their lot just fine. Grand prairie Ford would not give me an answer on why they tried to tell me that I needed parts when in fact nothing was wrong with them. They did state they replaced the seat belts due to the recall. My driver seat belt disengages still while driving. I have to replace the tires several times a year due to suspension issues'ball joints, tire rods, struts, shocks', even after repairs were conducted it has been a continuing issue now costing several thousands. I have not been able to have this car inspected in 2 years due to emission control. I have replaced all of the defective parts and still the car will not pass. Also this car was a split year model and has been a nightmare when replacing any parts. I do have every receipt for all repairs and parts that have been bought for this car and the falsified statement from grand prairie Ford and a letter from Eagle transmission to prove this statement that I have made today is true. However, I still have a car that I can not drive because it would be illegal and Ford Motor Co. Does not honor their vehicle.
My coil spring broke, could have went into my tire. Only have 95000, miles say there's no warranty because its over the years, it should be miles not years.
The contact owns a 2000 Ford Taurus. The contact stated that the frame was rusted and the lower control arm and drive shaft fractured while the contact was driving low speeds. The dealer and manufacturer denied any assistance with repairs to the vehicle. The vehicle was not repaired. The failure and current mileage was 138,777.
Catastrophic failure of driver-side front spring during a turn on residential streets, causing temporary loss of control and near collision. Ejection of broken portion of spring caused no injuries nor damage to tire of vehicle in question; however, other vehicles passed over resulting debris and drove on, possibly suffering tire damage that was not immediately apparent. Evidently, Ford has acknowledged a problem with these front coil springs, issuing a recall, but has failed to extend it to cover all failures. The incident described herein demonstrates that the condition is clearly a safety issue.
Rear suspension coil springs replaced on 2000 Ford Taurus that has only 36809 miles on it - front springs had a recall on them, but no recall on defective rear springs.
I was driving my car in the grocery store parking lot when I heard a loud pop and my vehicle veered into a large mound of hard snow which bent the lower left front of my car. I had no idea what had happened then I began to lose air in my tires and I would replace the air at the gas station. One morning I came out and my lf tire was on a complete flat, it was replaced with the donut and taken to just tires for repair. They checked the tires and couldn't find anything wrong with the tire and put it back on. For some reason my car just wasn't driving properly the steering was off. At one point my steering wheel started to shake and I began to lose air in the rf tire. I took my car to a different shop and they checked it and couldn't determine why I was losing air but noticed my inside treads were wearing too much. Well I took my car to an auto mechanic and found out that my 2 front springs are sagging really bad and requested that I replace with a full strut assembly. My rear left spring was broke and spring on right is sagging badly. I don't understand how my suspension is damaged so I only work 3 days a week less than 10 miles away carrying only two persons in the car. Something is wrong with this picture, I paid $962 for repairs. I feel that these coil springs are substandard and defective and that the front as well as rear should be repaired by Ford for free. This broken spring could have caused me a blow out on the expressway, I feel that I should be reimbursed because this effects your ball joints and tie rod ends other components necessary for suspension.
I am writing to you about my 2000 Ford Taurus ses. I was driving it out of a parking lot when a heard a loud crack and noises from the front end of my car became loud. I got out of the car and found my front left coil spring broken. Luckily, I had put the protective shield on my car, so spring breaking did not cause an accident or a flattened tire. The car was taken to the local Ford dealer to be repaired as the front coil spring could not be left broken. When the car was at the dealership, both front coils springs were replaced under the recall warranty, but then a problem happened that since my front struts were original, then would not go back in after the coils were replaced, which then I had to spend $200 to get new struts because of the coil springs breaking on the front on my car. Then I got the car back. I kept thinking something was not feeling correct about the way the car drove and looked. I soon discovered that both back springs had cracked and were now broken. The car was taken back to the dealership and I had to pay for the back coil springs to be replaced on my car. I find it interesting that the front ones are covered, but the back ones are not although they look the same are were the original with the car. Luckily none of the broken coils springs caused an accident, but it seems like an accident waiting to happen that 3 of 4 springs broke in just a few days. This really is concerning and makes me worried about the future of this car and its coils springs. Although they have all now been replaced, at not a cheap cost when I take into account paying for the front struts and new back springs it really added up and makes me wonder how many more cars like mine are out there that have broken springs or are just a moment away from cracking into pieces. I was lucky none of my tires were punctured and that I was not driving on a road with a high speed limit. This seems very dangerous to me.
I purchased this vehicle used and have had nothing but trouble since. The main issue is that it has had the potential to kill me, my family and passers by on 4 separate occasions. To start with we replaced all of the pulleys on the vehicle last winter, due to a constant squealing noise that replacing the belt did not fix. This cost a small fortune as we broke several tools (and 4 tensioner pulley's) as did 3 mechanics trying to get the pulleys back on. Ford was absolutely no help, they wanted to charge 300 or more dollars to attempt the job, their quote was something like "those things are a pain in the a@# and we never know what we're looking at with labor when we get one in!" after nearly 2 weeks we completed the work and many dollars later only to later discover that when we drive it in the rain the belt comes off! as you can imagine this is not exactly fun when on a country road in the rain with your child at 55 mph and you suddenly have no control of your car. As was the case with me the first time by the time I pulled into my driveway 2 miles later I had something plastic smoking on the right front side and severe overheating issues!!! this has happened 3 times since, once leaving me stranded at wal-mart, once in a friends driveway and most recently after 2 days of rain I decided to take my kids to the end of the raod to the bus stop(this is only re: 80 feet or so away) and I hadn't been anywhere and hit no puddles out of fear, and yet still lost the belt coming back to my driveway. My child had a seizure at school a week and a half ago, 20 miles from me and I had to drive in the rains from tropical storm gustav to a family members house and get a ride to the hospital to be with my child. I am having to say no to work(substitute teaching) when it's raining again in fear of wrecking and or being stuck somewhere and can't sell it because it has these problems. We also have had major problems with the fan's burning out and the front tires wearing down.
A D V E R T I S E M E N T S
- Norfolk, VA, USA