This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 7-29-08 I was coming off the freeway and was told I had a flat tire. I pulled into national tire and battery. The service department informed me that 3 springs were broken and that the rear passenger side spring tore through my tire deflating it. I'm lucky I wasn't killed doing 60 on the freeway. I called Ford and they won't pay for it. That's a defect that Ford should be held accountable for.
On 7-29-08 I was coming off the freeway and was told I had a flat tire. I pulled into national tire and battery. The service department informed me that 3 springs were broken and that the rear passenger side spring tore through my tire deflating it. I'm lucky I wasn't killed doing 60 on the freeway. I called Ford and they won't pay for it. That's a defect that Ford should be held accountable for.
I have a 2000 Ford Taurus, approximately 2 years ago the front spring broke and went through the tire, thank god it happened in the drive way not the highway. It was replaced under a recall. I assumed they replaced all springs as if there is a stress relief problem it would be in all springs. I called the Ford dealership that replaced the broken spring and told them that both rear springs are broken and if they replaced them previously. They told me no, the rear springs are not covered under the recall, he also stated that he had been inundated with consumers with the rear springs broken but Ford refuses to fix them. He stated I would have to replace them myself at approximately $400. The vehicle is nearly undriveable and a safety hazard to the driver and others on the road the way it is. How can Ford, knowing the springs are bad (recall on front springs) and it being a safety hazard and refuse to repair the broken springs. Ford consumer hotline told me, only the front is covered and would not tell me why the rear are not. It is dangerous, however I have no choice but to drive it this way since I do not have $400 +/- to get them fixed. No wonder they are down 28% in sales.
Right front and right rear coil springs broke. The front appears to have broken in the driveway, puncturing the tire. When the rear broke is unknown. Had the car towed to local Ford dealer. They replaced the front coil springs under recall, but charged me for new tire and rear springs.
2000 Ford Taurus with 58, 500 miles. Vehicle was sitting in my garage, engine off. Upon sliding into the drivers seat, I heard a loud bang and the entire car shook. Nothing external evident on inspection. Took to dealer and was informed that both front springs and one rear spring were broken. Dealer replaced both front springs as part of a safety recall, and both rear springs for which I was charged $481. It was just my good luck that the failure occurred in my garage and not on the highway at highway speeds, where the spring could have ruptured a tire.
- Youngstown, OH, USA
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I pulled into my driveway after work and was going to park my car when I heard this crunch sound. I then noticed that the car was sitting lopsided on the rear passenger side and since then the car has been making crunching sounds. The dash lights also went out along w/the heater. It no longer blows cold air it is always hot air and the temperature is at its lowest. This all started w/a vacuum leak. The passenger side seat belt also retracted slow and now it doesn't even retract. This car seems to have one problem after another and all at once. I bought this car for my daughter cuz I wanted her to have a safe vehicle to drive for college, but it doesn't seem to be turning out that way. She is now driving my car because I don't want to have to worry about her on the road.
- the contact owns a 2000 Ford Taurus. While driving the vehicle at 10 mph she heard a loud noise. The contact was able to drive to a nearby repair shop. The mechanic determined that the rear spring failed and punctured the rear driver's side tire. There were no injuries. The failure mileage was 71,282. The mechanic replaced the rear coil springs. The vehicle was still making noises, and the contact was taking the vehicle to a Ford dealer. The contact has the repair invoice. The consumer states that getty service the wrong part on the vehicle. The consumer took the vehicle to walls Ford and they repaired the vehicle. The dealer stated that he repaired rear struts and rear shock absorber. The sway bar links were replaced. Updated 05/04/07
I had an appointment on Saturday 5/6/06 for a recall to put a guard on the front coil springs. On Tuesday, 5/2/06, the front driver's side coil spring broke, rupturing the tire and causing the front end of the car to hit the road. Ford replaced the front coil springs, put on the guards and replaced the front tire as part of the extended warranty of the recall. The rear driver's side coil spring broke as well, tearing up the rear tire but not bursting it. Both the tire and the coil spring needed to be replaced which was not covered under the warranty/recall. The faulty coil springs used on the front of the car are also used on the back and should be included in the recall. Normal use of this type of vehicle with less than 65,000 miles should not result in broken coil springs even in a so called "corrosion state".
Consumer right rear coil spring broke cutting into tire. (11/16/05) the brakes were grinding and there was a clunking noise in the rear since the coil springs were replaced.
2000 Ford Taurus was involved in an accident when the consumer was trying to park the vehicle. The accelerator pedal became stuck and the brake equipment was not responding. Pulls to left. Tires were rotated and front end alignment performed. Check engine light came on and the dpfe sensor was replaced.
While driving 65 mph left rear tire blewout. Driver maintained control of the vehicle, and pulled over. Suspicion of rear coil spring failure. Once reaching back home consumer heard a rumbling sound. Upon inspection, both rear springs were rubbing the tires. The front coil springs failed in December 2004.
The front driver coil spring failed and cut the tire in half. The sway bar link and the speed sensor broke. Dealer indicated, nothing they could do, advised the consumer to call the manufacturer.
The vehicle alignment will eat off tire, causing tread wear and tear. The front tire(s) had wore out. The dealer sent the consumer to the tire company and they sent the consumer back to the dealer stating it was an alignment problem. The tires were rotated and soon after the wires were seen extending out of the left front tire. The consumer requested reimbursement.
Tires: Reported vibration, shimmy and pulling to the left. Took to dealer 6/24/2000 (1829) miles, balanced tires. On 11/14/2000 (9061)miles, 04/23/2001 (12871) balanced tires. Finally, 5/25/2001 (14518) replaced two front tires. Vibration and shimmy stopped but kept pulling to the left. On 10/10/2001 (23876) miles, charged me for alignment, car stopped pulling. Transmission: At approximately 40800 miles car had a noticeable shudder while going in reverse. Took to the dealer and was told it was a cracked casing as noted in tsb 15559 NHTSA number (630095) caused by miss manufacture of a part. Was informed dealer or Ford Motor Co. Would not assist with repair cost to exceed $1495. Brakes: Reported brake problem on 5/25/2001 and 10/10/2001 when it was server, shaking and control problems when stopping. Dealer cut front rotors which was out of spec.- problem is back. Fuel: Have smelled gas in my car many times. Bought to dealers attention and of course could not find anything. Car is to have 18 gal. Tank but runs out of gas before that. Gas gauge reads empty at 12 gal. And was told it was built to be that way. Several complaints filed with you also describe my problems. ODI numbers 760669, 896396, 897642 and 862471 are some. **dimsii IVOQ entry posted after 12/12/02 cut over to artemis**769760
I have owned my 2002 Ford Taurus for 32 months. During this time, I have hade the the brake pedal switch replaced twice, new rear struts, replaced airbag system. The car is now back at Ford to have a new transaxel installed. There have been more than $5,000 in repairs to this car which has just over 60,000 miles.
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- Richmond Hts., OH, USA