This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My backup camera, GPS, and satellite radio lost connection. I could not see behind me or find my location. The wiring harness going to the trunk stopped working. Dealership told me it was due to a -??faulty design from the factory-?? and that it was from -??opening and closing the trunk too much.-?? They replaced it, forced me to pay nearly $600, and told me to keep my receipts in case it ever becomes a recall. Not sure if this applies to every model or just the convertibles. I still see glitches periodically even with the new one.
1) I have a 2016 Ford Mustang. Within first 5k miles the reverse camera did not operate intermittently. Was told by dealer that no fix was available in 2016. The car is driven summer months only. As years went on I had same defect. They didn-??t have a loaner available or I would have to rent a car myself for them to service the said defect. I left it at dealer a few times afterwards then they said they could not duplicate defect. Now they are charging it against my extended warranty and wanted me to pay deductible. I argued with service manager and deductible was waived. Here we are 2021 and defect still remains. Vehicle currently had 23k miles. 2) Also, had to buy new tires already. The Pirelli P-zero tires had major sidewall cracking. 3) Hood of vehicle has corrosion. Contacted Ford corporate with claim. Vehicle is out of warranty as of January 2021. They will make partial payment but not all.
Consistent failure of mustang air conditioning evaporator consistent with Ford TSB18-2256. Evaporator has failed 3 times, leading to at least one A/C compressor replacement. Failed evaporators are not available. Vehicle has less the 40k miles. It is unsafe for driver during extremely hot days. The problem has been reproduced and serviced by ford dealerships. There were no major symptoms prior to failure. Just slowly degrading AC performance.
Approximately 31,000 miles but warranty has expired due to lapse of time - he A/C has failed due to what the dealership called a known issue; however, even though mileage would still be under warranty because the car is greater than 3 years old they will not cover this costly repair
- Myrtle Beach, SC, USA
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While coming to a stop with the clutch pressed in the car will randomly turn off intermittently. This has now just began happening, although it has now happened to me twice in 1 months time. I have also been reading on S550 Mustang forums (years 2015 - present) that I am not the only one experiencing this. It seems like an electrical issue or something as there are people with completely stock cars that are affected by this, and also people with 2018+ newer Mustangs as well.
Ac has stopped working... again! car has been repaired twice under warranty. Now out of warranty because of age. Car has 23K miles 2 times full refrigerant charge has vented to atmosphere, a violation of federal law! thousands, if not tens of thousand Mustangs are affected
This model has known issues with the A/C system. A defect in the evaporator core causes poor A/C performance, for which there is a posted tsb. I believe there is potentially a safety issue here which would warrant a recall. Since the refrigerant leaks into the cabin from the evaporator core, the windscreen forms a residue which obstructs driver visibility, especially when there is glare from the sun. Driver visibility is a factor in the probability of automotive accidents, therefore the commonly defective A/C system directly impacts the safety of this model. To maintain performance of the A/C system, it must be topped off. But visibility suffers and the windscreen must constantly be cleaned. Another safety issue is that refrigerant that is leaked is chronically inhaled by occupants of the vehicle. I'm not sure about the toxicity of R134A, but I can't imagine that it belongs in peoples lungs. If is it dangerous to do so, then I must reiterate, the commonly defective A/C system directly impacts the safety of this model. I sincerely hope that this issue gets more attention and a solution is proposed. Thank you and best regards.
I have a 2016 Mustang convertible eco-boost which is just recently started having a problem with my passenger door opening while going down the highway. The first instance happened a couple of weeks ago and the last one happened last week on July 22, 2020. The sensor system in my car did alert us that the door was open. I have read on the news that the Mustangs are being recalled for this problem but when I checked my VIN I see no recalls on my vehicle. Can you please tell me how I can get theirs repaired under a recall since it is happening to my vehicle. Please contact me if you have any questions. In the first instance we were coming to an intersection and was slowing down for the stop light. The second instance we were going down the interstate at 65 mph. We had to go into the breakdown lane to shut the door. In the first instance we had the top down and in the second instance we had the top up and the windows rolled up.
The ac in my 2016 Ford Mustang has stopped working and I have researched online to find that many 2016 Ford Mustang owners are having similar issues. My car is just out of warranty and only has 20,000 miles on it yet is having this major issue.
The evaporator core on my car has a leak and needs to be replaced, out of warranty and with only 4000 miles on it, for $1800. This is not an isolated incident; forums around the internet are filled with hundreds of pages of consumers with identical stories. Ford has issued a tsb acknowledging the problem (tsb #: tsb18-2166, NHTSA id #: 10143077), but has not issued a recall or buyback program, despite the fact that thousands of cars are leaking R134, a toxic chemical and environmental safety hazard, into the air. This is especially true if consumers don't have the spare nearly $2000 to spend on replacing the core, meaning the old one will continue to leak indefinitely.
The passenger window keeps going up and down without the switch being used. This happens while driving and even when the car is parked and off in my driveway.
When I have my front right window down about three inches and accelerate, I get car exhaust into cabin. I later found out that the exhaust moves from the exhaust pipe of the moving car into the car trunk and then into the cabin of my car. I first noticed this days after I purchased the car but the dealer could not duplicate it and said it was probably a new car smell. I had it checked again three months after purchase but, again, mechanic had same outcome. I finally got fed up with the smell and asked again 18 months after purchase. Ford spent weeks examining it and had a Ford technician also examine the car. Ford found the smell this time and said another Mustang like mine also had the same smell. Ford claimed the smell was normal for this type of Mustang. I had an expert test the car several hours one afternoon (see part of report attached). He found that carbon monoxide was much higher in the trunk than in the cabin. He found levels as high as 411 ppm in the trunk and 14 ppm in the cabin. He concluded that exhaust moved from exhaust pipe to car trunk to car cabin.
A D V E R T I S E M E N T S
- Shepherdsville, KY, USA