This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I see the news about the new recall of rear-view cameras going blank and not showing images. The new recall is only for 2020 models but my 2016 model has had the same issue for the last year and 1/2. I only have 20K miles on my Mustang. Rear view camera works sometimes but other times is blank and message on screen says can't display image. Occurs when in reversed while backing up.
Air conditioner was blowing hot air while stationary. Service repair stated there was a leak in the evaporator coil and to repair it the cost is $1700. Because the coil is located behind the dash the whole dash has to be removed to get to the coil hence the costly repair due to where that evaporator coil is located. Service repairman at dealership originally said alternator was the problem and that it still needs to be replaced per dealership. The problem with the evaporator coil appears to be a common problem in Mustangs with as little as 2000 miles on them. I first noticed this problem almost a year ago when my car had about 37,000 miles on it. Did not have it repaired.
The contact owns a 2016 Ford Mustang. The contact stated the air condition was activated however, hot air emitted through the vents which caused the windshield to become foggy. The contact stated that visibility was decreased. The vehicle was taken to crossroad Ford of South pine located at 1590 us hwy 1 South, southern pines nc, 28387, to be diagnosed. The contact was informed that the engine evaporator core was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 47,000.
The safety remote alarm systems not working, no active, the car has damage 3 battery's in 15,000 miles of use.the automatic doors security sensors not active or working. The automatic remote doors unlock system not working.
The alarm no active and the doors sensors of doors locks not work. The vehicle do this when was stationary and in motion. The battery discharge if the vehicle is not in use for 3 weeks, I replace the battery two times in 16,000 miles of operation, the car only has 16,200 miles of use.
- Aibonito, PR, USA
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The passenger window keeps going up and down without the switch being used. This happens while driving and even when the car is parked and off in my driveway.
Seat warmer quit working. Upon inspection by mechanic, it was determined that the seat heater module shorted at module; melted connector. (owner also reported could smell an 'electrical burn' scent after using remote start where the seat warmer is automatically set.)
Car was taken to Ford dealership on 09/04/2019, due to major corrosion on positive battery terminal, which had caused entire battery connector to crumble. Ford said it was a bad battery and replaced it at a cost of $209 to me. This morning, 09/19/2019, I walked outside and found orange liquid (assuming battery acid) on cement under where the battery is located on car. I opened hood and found that the new battery already has new corrosion on the positive terminal. I have read in several forums that this has been an issue for quite a few Ford owners. Obviously, the problem is not the battery but some underlying issue that is causing battery to overcharge.
My car was parked after driving around 2 miles and had been off for around 2 hours.when I returned to car, it would not start and gave me a message saying key was required. Dashboard lights, radio, air blower came on but engine would not turnover, just made clicking sound. I thought key fob was problem so tried the spare one. While waiting for husband to bring extra fob I noticed air coming out of bents smelled like sulpher. When spare fob did not fix problem, we checked the battery and found that the positive battery terminal had excessive corrosion and it was so hot that it was bubbling and the teninal bolt had completely corroded and fell off upon touch. Upon inspection, we also saw that the corrosion had also damaged the end of the battery cable. Five days prior my vehichle would not start after driving around 30 minutes and also said "key required" but when I took the fob apart th O look for battery and put it back together my car started on the next try. Other than that incident, there had been no prior warning that anything was wrong with the battery and I had no issues starting my car.
The contact owns a 2016 Ford Mustang. While driving, the vehicle lost electrical power and the engine stalled. On another occasion, the contact could not open the door to exit the vehicle. When the vehicle was started, the contact was able to open the door and exit the vehicle. The vehicle was towed to carmody Ford (1111 NY-29, greenwich, NY 12834, (518) 692-2246), but the failures could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failures. The failure mileage was 20,000. The VIN was unknown.
I drove up to my gym, got out of my car, locked it as usual so nothing out of the ordinary. Went back out to my car about 30 min later and saw smoke billowing from windows... opened my door passenger side and my glove compartment was the source so I open it and all I saw were flames leaping from the top of the compartment and flames coming outta the air vents. Within minutes the entire glove box compartment as well as the dash itself melted onto the floorboard. Some gentleman found a fire extinguisher and put it out before the fire department even arrived. Im just lucky I wasn't in it but this had to be some manufacture defect in the wiring because I believe that it started above the glove box right were the wire harnesses enter the car through the fire break between the car and engine compartment.
Hello, I am reporting on stall of 2016 Ford Mustang eco boost, while we are on signal or trying to drive vehicle in ramp suddenly vehicle stops and while bring the stick to neutral and trying to start the vehicle doesn't start. This has encountered once at highway which caused a traffic jam for not able to start vehicle for 5-7 minutes, I have reported thrice in last 2 years to service and not received right response on condition, after 6 months recently I encountered the same issue in July 2019 which concerns 4th time. Need support respectively.
Vehicle shut down 2 times, once in traffic, did restart, seemingly because of low system voltage caused by a parasitic draw on the battery which has been present since new. Multiple dtc's in history which I can supply, Ford of course knows nothing, but I have seen many complaints on web pages about S550 battery draw.
2016 Ford Mustang GT. Evaporator has failed twice (1st time @ 7K miles, 2nd time @16K miles). Each failure caused loss of ac, and resulted in a film building up on all interior window surfaces. Visibility was obscured when driving into the dealership to have serviced during second failure, most likely due to R-134A refrigerant leaking into passenger compartment"!"
The power went out while the engine was running, while moving steering wheel froze, ,took to have fixed and power train was damaged from repairs but told it was fixed, but the dash screen keeps going out. Now 3 recalls 2 for seatbelts, front and back, and the cooling system is being recalled for a hose or system malfunction that could cause a fire. Already had the air assembly fixed, now this latest recall. All around this is an unsafe car to drive, it only has 11,000 miles on it and it has had major defects and sever things go wrong. It's a lemon
Before Feb 2017, smelled smoke in vehicle, but was not aware that this issue was possibly connected to the next issue. In Feb 2017, A/C was not working and saw white smoke. Took vehicle to don davis Ford in arlington, tx and they found a leak new evaporator in A/C. they replaced hoses under the warranty. March 2018 I experienced the same issue and now need a new evaporator.
The contact owns a 2016 Ford Mustang. While starting the vehicle with the air conditioner on, vapors entered the cabin of the vehicle. The vehicle was taken to (fairway Ford, 2323 laurens road, greenville, SC 29607) where it was diagnosed that the evaporator coil failed and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was approximately 35,600.
After about 8 months of purchase of this vehicle the backup camera began to act up. The camera would occasionally go to static or a completely black screen. I had finally managed to have taken a video and produced it for the mechanic to see. They said that they could not recreate the issue so they had blamed the problem on the heat. While I agree it is hot in the state of Arizona, this is something that should have been sorted out during the development cycles of the vehicle and the camera. Arizona the last I checked is a part of the United States where Ford exists as a company and road tests vehicles on account of the heat. These are situations that should have been figured out already. You are not expected to rely on backup cameras, but in a vehicle like this it is an important way of being able to see out the back of the car and is a premium item. This is one of four complaints I have had about this vehicle that have not been resolved.
Purchase date 4-16. Eight documented visits to dealer/repair. Other visits where service adviser said to return when system failures were happening, as problem would resolve before I arrived at service. Re water inside, driver door issues, sync, camera/stereo electrical issues include doors will not unlock at times, takes multiple attempts to be granted access into car, thus causing safety concern. Sync goes out fairly regularly including phone function, back up camera, stereo. Currently in shop again since 7-3-17 @ 9 am.(16 consecutive days this trip). Safety concern of most importance to me is the fact that car has lost power multiple times on highway and thankfully has not yet been in a major accident. Quick reflexes of drivers behind me are only reasons that accidents have been avoided thus far. I am told by dealer that this is a throttle body malfunction. Throttle body has been reprogrammed after a near rear end accident ( highway/ intersection/turn). Throttle body went out with no warning car instantly decelerated with no acceleration capability. One week later throttle body fails again causing a near accident that would have been fatal in nature due to the speed of traffic on highway. My 7 yea old was in rear seat. My children are no longer for any reason allowed in the vehicle since October 2016. Throttle body has yet again been replaced June 2017. Third attempt to repair this car with no indication that this is a repair, it seems to be merely a repair attempt as this process of attempted repairs has caused 3 near rear accidents. This car has proven itself to be a danger on the road and a major safety hazard for anyone inside or outside of this vehicle while it is in motion. Low mileage is indicator of how untrustworthy vehicle is to me. It is only driven by me, no passengers allowed. Only driven if another car can not be borrowed. Unresolved issues.
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- Bryan, TX, USA