This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Yes, I was driving around 75 mph [XXX] in Thousand Oaks, Ca and I lost power to the engine. No acceleration from the gas pedal. Was able to turn hazards on and make it off freeway. This issue now has happened over 5 times at all speeds. Truck is currently with Ford. Also this issue never happened until Ford fixed the CV axles that went bad. First time it lost power was the night I picked up from dealership from them fixing cv axles. They also did some recall updates with codes. I can say this is a very dangerous situation when losing power driving on a California freeway. Not having my truck is also causing me many issues with work and clients. The truck is my lifeline. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Today I was driving on the highway when the precollision alert came on with no vehicles in front of me. About 5 minutes later I received a series of error messages and the vehicle went into a limo mode where it automatically drove at 20 MPH with no accelerator input from the driver. The following errors popped up on my screen. Check engine light Power train light (wrench)/reduced power Brake light pre-collision light/pre-collision unavailable Hill assist message Will engage in gear selected at low speed. Pulled over, shut it off, turned it back on, put in drive and it started accelerating on its own but only up to about 20mph, stopped and shut it off again. Turned back on and all the messages and light disappeared except check engine light remained on.
Just had a recall completed related to software programming in the past 3 weeks. Since then this has occured twice. While driving at highway speeds the vehicle quickly lost/reduced power and slowed down to 20 mph and produced a message that stated " Powertrain malfunction/Reduced power, engine service soon, and precollision assistance not available". This caused me to almost be rear ended and get into an accident with other vehicles on the road. It likely would have resulted in an accident/injury if not for light traffic that day. Ford has stated they cannot reproduce the issue.
The dealer said a hybrid part that transfers power failed. I was starting from a stoplight at a busy intersection and lost power and a warning popped up saying to turn my engine off immediately, luckily I was able to coast into a gas station. If I was on the highway it could have been catastrophic.
Vehicle is vibrating or shuddering strongly when accelerating at about 50% power. CV Joints are failing prematurely (35,000 miles, ) as many others have reported.
- South Charleston, OH, USA
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While towing my boat down the interstate my truck lost all power from the engine and the dash began flashing with all sorts of errors. There was zero warning of this. Thankfully, I was safely able to get to the side of the interstate thankfully but I was basically dead in the water. The truck would sort of drive on its own, no input from me at all, it would just start moving if I let off the brakes and get up to about 35mph. The dash had the check engine light on, ABS light, and the transmission light on. The following messages came up on the screen; service engine, service advancetrac, hill start assist disabled, and the pre-collision assist was disabled. Thankfully no one was injured but it was incredibly dangerous that the vehicle lost all power in 70+ mph traffic, especially while towing a boat.
Engine completely fails while driving at highway speeds. Press on accelerator and no power. However Electronics, dash etc, are still on. It has happened 6 times in 2 weeks. Maverick has 26K miles. Each time I have had to coast to a safe shoulder or exit without any ability to accelerate. No warning lights, messages or other symptoms prior to occurrence. I have had it happen in "Normal" mode while using cruise control and lane assist. I have had it happen in "Normal" mode without using lane assist or cruise control. When it does happen, warning light says pull to safety, and check engine light remains on. I Am able to brake, place car in park, turn off car, restart, check engine light remains on and then am able to drive briefly again. It then happens again. Originally happened on Feb 14, 2024, then again on Feb 22, 2024, and then 4 times on February 25, 2024. Have taken back to dealer each time. Dealer cannot find anything associated with Code readings. Dealer is unable to duplicate. Ford has been unresponsive in providing any service bulletin. I am not the only Maverick Hybrid vehicle experiencing this. An outstanding engine failure and engine fire recall remains without resolution from Ford. I have given them permission to drive vehicle 100 miles, as that is when it first occurs. My vehicle is not safe to drive. My daughter and I were almost killed on high speed highway when the engine failed and 18 wheeler barreling down behind us. Ford has offered no solution or steps to compensate for this danger.
Vehicle shakes considerably during acceleration. Tires were checked and rebalanced, but issue persists. Dealer states the cv axles are a common issue and has ordered parts to repair.
The axle failed. There was severe vibration on acceleration causing the vehicle to hesitate and shake. Before taking it in for service the vibration was noticeable during normal driving. The vehicle was inspected by the Ford dealership and the axle was found to be the issue.
Had front half shafts replaced under warranty at 12k miles. Currently at 22k miles and experiencing the same vibration/shudder at about 50mph. Vehicle is available for inspection upon request. Failure of a half shaft could leave the vehicle stranded or could cause loss of control. Problem was already confirmed by dealership and half shafts were replaced. Problem is presenting itself again 10k miles later. Problem is well known with other owners. No warning lamps.
After ~32000 miles of driving the truck was shuddering aggressively when accelerating. On 10/13/2023 truck was taken into a Ford Dealership, Preston Ford West in Randallstown, MD, for repair of this issue and was told this was due to both CV axles failing and it was no longer safe to drive. From my research, this part failing so early in the life of the vehicle is significantly earlier than what is typical of a CV axle.
CV Joins or front axles failed after 10k miles. The car shakes under acceleration always between 50mph and 60mph and also when you try to overtake other cars. It can shake pretty horribly depending on how hard you press the gas pedal. The problem was reproduced by the dealer but they don't have the parts to fix it. No warning lights.
The contact owns a 2022 Ford Maverick. The contact stated that while driving at an undisclosed speed, the vehicle was shuddering upon acceleration. There were no warning lights illuminated. The vehicle was taken to the dealer, who was not able to determine the cause of the failure. The vehicle was not diagnosed or repaired. While driving up a hill, the vehicle lost motive power and was shaking vigorously. There were no warning lights illuminated. The contact was able to park the vehicle. The vehicle failed to start the next day. The contact jump-started the vehicle. The -??Stop Safely Now-?? message was displayed. The vehicle was towed to the local dealer, who was unable to determine why the vehicle failed to start but informed the contact the CV axle needed to be replaced. The dealer informed the contact that the parts were on backorder. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000.
The contact owns a 2022 Ford Maverick. The contact stated that while driving at 40 MPH, the vehicle started shaking uncontrollably. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty passenger-??s side half-shaft axle. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
Parked in front of garage turn off and knew something was not right. truck loss all power. was dead, ,completely dead. The next day I was leaving for a trip. called for tow and tow could not jump it. truck would not go into neutral. Hybrid electric transmission would not go into neutral. I left for trip came back and still dead. had to call for another tow, tried to jump will not jump or turn over. would not go into neutral. could not push truck or unlock or turn steering wheel. this is a major safety issue. If you kid is in the truck you can not open the truck. If the truck is on fire and your kid is in the truck. you can not open the truck!. if the truck died at Rail road track. died on freeway, or when in traffic your doomed. It had to be put on four wheel dolly and towed to dealer at dealer over 30 days. still has a fire recall ford does not have a fix for. heat exchanger, hybrid cable, battery changed and dont feel safe to drive it.
As I was driving and began to slow down the vehicle switched from gas to electric driving and during the transition the entire vehicle started shaking excessively. As it happened it felt like the engine or transmission was the cause of the shake. This has happened 4 times randomly so far.
5/21/2023 8:45pm Driving south on I-15 through Temecula, a -??Service Vehicle Soon-?? warning showed up on display, I pushed -??OK-?? to clear the message and then -??Shift Sys Fault-?? warning showed up while the gear selector showed a flashing -??D-?? 8:48pm (see Ford Pass app) mileage 5,286 Then -??Powertrain Malfunction / Reduce Power-?? warning showed up and the truck started to lose speed. I put the Emergency Flashers on and started to maneuver to the right lane. The truck continued to lose power and the truck kept slowing even though I depressed the accelerator to try to increase speed and keep up with the freeway traffic so I could safely pull off the freeway onto the right shoulder. The gear selector was now flashing -??P-?? even though we were going over 50 MPH. I turned the selector knob clockwise to try to move to -??D-?? fearing that the transmission would self-destruct if it did engage Park. The selector did seem to change to D, still flashing, but I couldn-??t say if it stayed there for sure because I was too busy avoiding traffic to get off the freeway. As I pulled onto the shoulder continuing to slow, the emergency brake engaged and the transmission shifted into Park while we were still moving at approximately 5 to 10 MPH and the truck skidded abruptly to a stop making grinding noises. The transmission would not shift out of Park and the parking brake would not release. Note: This Maverick experienced many similar "Shift Sys Faults" errors several months ago although never while the truck was moving. Ford replaced the transmission on Dec 5, 2022 and the vehicle was operating normally until this event. Ford file CAS-38767629-B5P4Y1 9:28pm When Ford Emergency Service advised no help was coming, I turned the key on and I was able to shift the transmission to Drive and continue home. In previous events, after waiting 20-30 mins the fault would clear and the transmission and parking brake would function again. We continued home, 39 miles, without incident. Faults attached
There is a drivetrain shudder/vibration at lower speeds, while accelerating, and decelerating. Taking off from a stop seems to cause it most often, but not always. Vehicle does seems to recover, but stumbles a little. This is an intermittent problem, it has only 7,500 miles, no dealer is able to "reproduce" the problem yet. No warning lights, or DTC's. I am not sure it is a safety issue yet, but if the drivetrain suddenly disengages while traveling down the highway because of these symptoms now, I can see a real safety concern.
This is follow-up to NHTSA Complaint 11502916 reported 01/21/23: Maverick Hybrid was at dealer for 5 days. First - Brake issue many of us are experiencing was reportedly resolved (TSB 22-2493) by reprogramming PCM and SOBDM-C; brakes seem better at slow speeds now! Second- As for the two incidents when vehicle motor stopped while driving at speeds 50mph+ and accelerating, dealer put a "Hotline Contact" into Ford motor to seek guidance however all test came up with nothing in terms of determining the cause or resolution. Since the vehicle still runs, I picked up my truck and guess I will continue to drive it until 'Russian Roulette' makes truck break down again. Dealer did mention that the SOBDM is an electrical code for brakes and stalling so maybe the brake job also fixed the engine malfunction but they can't be certain. Regardless, experiencing total engine failure at highway speeds is very frightening! Until I have FORD documentation that the problem is with 100% certainty diagnosed and resolved, I will never travel with a passenger or a pet in my truck again for fear of engine failure at highway speeds could result in a horrible tragedy! I have been very lucky not being rear-ended or even worse with the two engine malfunctions; I pray my luck continues as FORD has no answers for me!
A D V E R T I S E M E N T S
- Thousand Oaks, CA, USA