This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall campaign number 19S01. In response to recall-vehilce was repaired by hammonahasset Ford, madison, ct. On the way back home after picking up the vehicle from the recall the air bag light illuminated. Also noticed that glove box was not aligned correctly and the dashboard compartment was not aligned as well. The dashboard was also not re-installed correctly.a second appointment was made and the service department advised that the vehicle was reporting code B0028. I was advised that I needed to pay a $200 fee to have the compute checked to determine the issue. The dealer was advised that there was no issue with the airbag light when the vehicle was brought in for the recall and they denied to correct the situation claiming that the code was not associated with the airbag recall. I researched the code and it came back to a faulty passenger airbag or wiring issue. A complaint was also filed with Ford with no return response. It appears that this is not just a coincidence as the error code is related to the passenger SRS. Now no one can sit safely in the right front and right rear passenger side of the vehicle as the entire right side SRS is disabled. No response from dealer to date and second call made to Ford headquarters.
Takata recall I have been trying to get this issue fixed for the past 2 years. I have called dealerships and the Ford corporate main office as well. After calling the main office and opening a claim, I received a notice in the mail that my parts are now available. I called the dealership right away and they told me that parts are not available for my air bag. Every time I speak with someone to get this issue fixed, they tell me to just not let anyone sit in my passenger seat. That is not an option for me because I have 4 children (2 that are teenagers) as long as I don't get in an accident, my car is fine but I don't want to wait to see what's going to happen if I do and my children are in the car!
Takata inflators. I have been notified by Ford that there has been a recall, I have called different dealers to schedule a time to perform the work needed to fix the problem and all they have told me is that they do not have the materials needed to complete the work. The person I spoke to said that they will notify me by phone or text. This has been going on for over a year now.
Takata recall I have made repeated visits to my local Ford dealer and they keep saying they have no replacement parts for the airbag. Its also come back next month. Now their solution is to not sit in the passenger seat. Really" according to your data Ford has the lowest completion rate for replacing air bags, by a significant difference. Why is this" please help me get my air bag replaced.
- Bellaire, TX, USA
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Takata recall - 1 year and counting! the dealer (schultz Ford in nanuet, NY) still has no replacement parts and will not have them anytime soon. If we want a rental car we must put out $1300 per month and get reimbursed 4-6 weeks later, a financial hardship. I thought the class action suit settled this.
Received notice of safety recall NHTSA 16V-384. Have received letters that part is on order over last two + years. Dealership is delaying fixing problem. Does anyone hold manufactures responsible for fixing a known problem in a timely manner?
Takata recall : my spouse and I have been waiting on parts to come out for this recall since mid-2016, about two years ago, and received a letter in the mail as late as December 2017 saying that there has been a delay with the replacement parts' production. This is an absurd amount of time to have to wait for a safety replacement part. It harms the resale value of our vehicle and will potentially harm my wife, who often sits in the front seat passenger seat. Let's get some regulatory authority and force Ford to respect their drivers' safety and time!
Takata recall the parts not being available for replacement is going on for entirely too long. We have been told there may be significant bodily injury or even death due to an exploding airbag, but nothing has been done for 2 years. Also, it appears other car manufacturers are getting parts, while Ford is not. It seems the most at risk cars should be getting airbags replaced first, not those whose manufacturer has the most "pull!" it appears no one cares who gets hurt! I cannot find any way to complain to takata, and Ford says their hands are tied. Furthermore, it appears I may not disable the airbag, without permission from the fed. Gov. And at my own expense. I feel violated and am appalled that this can be happening, never mind for the length of time this is going on.
I called Ford serramonte service center at 999 serramonte blvd., colma, ca 94014 and I was told I had a pre-notice and they do not have the parts yet, (air bags). Just scared to drive my car after receiving the notice
Takata recall. The contact owns a 2011 Ford Fusion hybrid. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The remedy part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hemborg Ford (1900 hamner ave, norco, ca 92860, (951) 737-6151) confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Takata recall. The contact owns a 2011 Ford Fusion hybrid. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (el centro motors, 1520 Ford dr, el centro, ca 92243, (760) 336-2100) was contacted and confirmed that the part was not available for the recall remedy. The manufacturer was not made aware of the issue. The contact received another notice from the manufacturer stating that the parts would become available in the spring of 2018 and that it was unsafe to have a front seat passenger. The contact received a letter from tk holdings, alerting her that takata filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall it's been 2 years since the recall and Ford is now saying replacement parts will be available "spring of 2018." Their remedy is for no one to sit in the front passenger seat, which is ridiculous. This is an unreasonable remedy and unreasonable amount of time for them to address this recall.
Takata recall - I contacted a local Ford dealer in summer when I got the recall notice. They did not know when they would have parts in stock. I've since received the bankrupcy notice. Checking the listed website showed my car was indeed on the list needing the airbag replacement parts. I called the Ford dealer again today. They still have no information on when they would get the replacement parts, other than saying they heard takata got some funding and are legally required to supply the replacement parts.
Takata recall. The contact owns a 2011 Ford Fusion hybrid. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Elder Ford of tampa (9560 N Florida ave, tamapa, fl) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The recall notice was in June 2016 and we are still waiting. We have not been able to use the front passenger seat since we received the notice.
Takata recall. Passenger airbag warning light has been going on for over a year. Ford notified me for a recall June 2016, but they still have no solution. Notice from tk holdings Inc. Suggests possible defective ammonium nitrate propellant that could rupture, with risk of injury or death. 1.5 years is too long for Ford to respond to dangerous situation.
Takata recall Ford Motor Co. Notified me on July 2016. The recall document is attached. There has been no action since. I contacted my local Ford dealer, sunnyvale Ford several times. Each time I was told that there are no and that the dealer has no dea when the airbag will be replaced.
Takata recall. The contact owns a 2011 Ford Fusion hybrid. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect.
Takata recall. Psan inflator is defective and could rupture, creating a risk of personal injury or death. We reside in a warmer part of the U.S. and were told by Ford Motor Company when I called them previously that our repair should be expedited because we are at higher risk for injury (the inflator malfunctions more quickly in warmer climates).
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- Chester, CT, USA