This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Car warning light please pull over safely and then car looses all power has happed a total of 19 times in 4 months. Stopped me in middle if intersection today. Twice. Happens when driving or starting to drive from still position.
Driving on city street, speed limit 45, unable to normally accelerate - did so extremely slowly - noticed wrench indicator light and stop safely warning light both on. Car would only accelerate to 40mph despite pressing gas pedal down completely. Could not drive to work as it required highway driving up to 60 mph and couldn't risk danger of slow or stalling vehicle. Research indicates this is well known to Ford (faulty throttle body) and was partially accommodated with extended warranty (13N03) but otherwise eligible hybrid vehicles not covered by that program. Dangerous issue + known to manufacturer = eventual lawsuit.
Well it started early this year. When driving the car some time lose speed. It slow dow to it feel like car not on. Then it happens sometimes on highway be driving then it just start losing acceleration. I have turn car on and off for fee time then it seem go for fee. Then lose power. Now my car was sitting idle for while now it won't accelerate at all few people said it in safe mode no acceleration at all turn car. On and no speed when pushing pallal down
Throttle body malfunctions causing loss of acceleration when driving. Ford issued an extended warranty for my make, model, & year as part of a previous NHTSA investigation, but nothing shows up for my VIN.
- Arlington, VA, USA
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The contact owns a 2010 Ford Fusion hybrid. While driving, the vehicle inadvertently began to shake violently and lost power. The was able to pull the vehicle over and the power train fault and check engine warning indicators illuminated. The vehicle was taken to prestige Ford (17701 us-441, mt dora, fl 32757 (352) 357-5522) where it was diagnosed that the throttle body power train malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 40,000.
Starting in late July, 2017, the car stalls when being driven relatively slowly. Sometimes a wheezing noise can be heard at the time of stalling. Over the last approx. 2+ weeks, the frequency of stalling has increased, but it seems erratic or random. The car does start right up again after such as stall, but I am afraid to drive at highway speeds. Unfortunately, the Ford dealer to whom I took it could not reproduce or diagnose the problem and doesn't want to consider looking into it.
While driving at 65 mph yellow wrench light appeared and vehicle lost all power. This was on a busy highway. Pulled over and restarted car. Vehicle operated smoothly. Two days later same issue, now with yellow wrench and check engine light. Vehicle will not accelerate above 30 mph. I took my vehicle to local auto parts store and pulled codes myself (115) dollars cheaper then the dealership would have done it. Throttle body control failure. This is the same engine that has extended warranty for alot of VIN numbers but my car has this issue amd isnt covered.
My 2010 Ford Fusion hybrid experienced identical symptoms (twice) to those of customer satisfaction program 13N03 however the hybrid version of the Ford Fusion is not included in the program (Ford claims it does not have the issue). I first had the issue in August 2015. I was driving on I-40 in raleigh, going up a slight hill when I noticed the car wasn't going, it was just decelerating no matter how much I pressed the gas. Very scary on a high speed interstate in the middle lane. The two wrench lights came on. I was able to 'limp home'. when we got to the Ford dealer, the wrench lights were no longer on. The dealer claimed Ford Fusion hybrids did not have the etb problem. We asked them to drive the car around, which they did, and couldn't reproduce the problem. They said there was nothing they could do unless I came in with the problem happening. The problem didn't surface again until almost 10,000 miles later. This time I was on a lower speed road, so initially it wasn't quite as scary; however after the experience at the dealer last time, I wanted to get to the Ford dealer while the problem was occurring. This required me to drive in the pouring rain, on a 55 mph road, where going up the hill my speed dropped to 15 mph the dealer did pull the codes, and was able to confirm the P2112 code, throttle stuck open. I had to pay for repairs, and Ford refuses to reimburse me.
While driving on the highway 70 mph speed limit the car stop accelerating and slowed down to the equivalent of driving in "cruise control" at 30 mph. A yellow wrench warning light turned on. Took car to Ford dealer and they felt problem was consistent with a throttle part problem and they recommended replacing the part which I did and fixed the problem. Of note, by the time I had the car towed to Ford dealer (day after incident) the warning light was off and Ford dealer said that the car system had no record of event.
The contact owns a 2010 Ford Fusion hybrid. While driving 55 mph, the vehicle decelerated and the power train warning indicator illuminated. The contact took the vehicle to the dealer to repair the throttle body; however, the contact was informed that the repair was not part of a recall and was outside of the extended warranty due to the vehicle being a hybrid. The contact was inquiring about reimbursement eligibility. The failure mileage was 37,500. The consumer stated she immediately lost speed and had trouble accelerating. Updated 10/27/16...updated 12/20/16
Driving on highway w/ cruise control engaged at 65 mph speed. Suddenly car loses complete acceleration & propulsion ability, resulting in car to slow down rather suddenly. I was able to pull onto off ramp in my case, but if I was in a different location, I would have definitely been in a very dangerous situation/serious accident. I turned off vehicle and restarted the vehicle a few minutes later. Proceeded to the highway again, experienced the problem again, this time I was only able to pull over to the left shoulder, which was quite narrow to begin with."wrench symbol" appeared the second time and stayed on with check engine light on. Car was unsafe to drive further. The check engine trouble shooting codes I had were P2111 and P2112. Cause of this issue is known to Ford motor but they refuse to include hybrid cars in their "consumer satisfaction program 13N03". throttle body control module senor, including the entire assembly is defective as Ford has agreed to replace this on millions of cars across various model years, including the Fusion 2010, but not Fusion hybrid versions. Ford states they will not repair problem that I experienced recently under this established program which NHTSA was proponent for. The defective part in question is the throttle body assembly and sensor which is no different than the part in the non-hybrid version for the same model year. Real hazard to driver and I was lucky that I was not rear ended as a result or in a serious car accident from this known defective part. Ford motor must be required to notify all affected owners who will/have experienced this problem to have it repaired at their expense, as this is a serious safety issue that must be taken seriously given number of vehicles that are involved that will experience this. I experienced this at mileage of 75K but I have read that others have had this happen at much lower mileage.
My 2010 Fusion hybrid began a no-start/stalling condition. It has happened six times now. First occurrence was after fueling at low speed after entering street. Second occurrence was while traveling on the highway at 55 mph. Third occurrence was while exiting the interstate. Fourth occurrence was at low speed. Fifth occurrence was immediately after refueling while still in parking lot. And sixth occurence was also immediately after refueling just after leaving gas station at low speed. Four of the six occurrences was a failure for the internal combustion engine to start after the electric motor had already began moving the vehicle. The other two occurrences was while coasting. In all instances there would be a red triangle warning message to pull over safely, no codes were thrown according to the engineering report, no issues reported via the vehicle health report, the vehicle was traveling in a mostly level and straight line, and the vehicle would usually reset and run normally after the first or second attempt at restarting once the vehicle was pulled over.
I was driving on the highway at 65 mph when two wrench symbols appeared on the dashboard. Within a few minutes, the car began to decelerate quickly and lost power. I had to pull over to the shoulder to avoid an accident. It is the same issue that Ford has extended the warranty for with regard to the non-hybrid Ford Fusion model. Also there are many similar complaints that hybrid owners are reporting on the internet. I do not know why the extended warranty does not apply to the hybrids as it is the same issue. The dealer told me that the throttle body must be replaced in my car and they also have to reprogram the powertrain code.
I experience rapid deceleration of my vehicle when going over 60mph on the highway. The wrench services light came on, as well as the check engine light, and the accelerator stopped responding at all. I have found many instances of this happening in other Ford vehicles, including the Fusion, but am told by Ford that the hybrid has not been affected and therefore there is no recall or repair assistance. However, clearly this same part in my vehicle, the Fusion hybrid, is experiencing issues.
The contact owns a 2010 Ford Fusion hybrid. While driving 65 mph, the wrench warning light illuminated and the vehicle failed to accelerate when the accelerator pedal was depressed. The contact switched off and was able to restart the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 87,000.
I was driving the car about 60 mph on the highway when I saw a big red triangle on the display saying "pull over and stop safely" and the car slowed down dramatically. I did that and turned off the engine. I restarted the car. This occurred 8 more times before I got home (15 miles later). When I got home, I noticed that the car's fan was running very high for several minutes. It finally stopped.
My daughter has her learner's permit and was driving my Ford Fusion hybrid on a 45 mph street. The wrench light came on and the car would not accelerate as she was driving up a hilly part of the street. Cars began honking and passing and my daughter became extremely nervous. Thankfully, we were not involved in a car accident but she was quite shaken by the incident. I took the vehicle to the Ford dealership to have it repaired and was advised this was not a recall even though there are several thousand complaints and issues. I had to have the throttle body replaced which is apparently a defective part. I don't understand why there isn't a recall for this defect. I understand the NHTSA considers safety a huge factor when recalling parts. However, the part is clearly defective and has cost consumers greatly. Please reconsider recalling or at least subsidizing the payment for those affected by this defective part.
When operating the car on the freeway, the car suddenly lost power and only could achieve 45 mph in spite of the accelerator being floored. When eventually stopped, the engine would surge and shudder periodically. The check engine light came on. Pulling the trouble code revealed P2112 which is a throttle body error.
Vehicle was on the highway when the throttle closed. I suddenly could not get to a speed above 25 mph. Fortunately I was able to get to an exit without being hit, and limped to the Ford dealer where I bought it. It is my understanding that other Ford Fusion of that year had an extended warranty created when they had the same flaw; it even triggered the same code (P2112). This problem seems to extend, then, to hybrids, although Ford currently does not include them.
A D V E R T I S E M E N T S
- Stantonville, TN, USA