May 16, 2023-check engine light activated reading code P0302 Cylinder 2 misfire May 27, 2023-warning light appeared reading engine overheating, and the car would not start. May 27, 2023-took it to the dealership and they advised me I had an internal engine coolant leak and that I needed to replace the short block and head gasket. I was quoted $7600! After doing some research I discovered it is an unaddressed recall from Ford and that NHTSA issued Bulletin# 21N12. Letters went out June 20, 2022 for a one-time no cost repair. The program ended five months later on November 30,2022. I never received the letter. I called Ford Customer service and they stated they cannot cover the repairs because I'm past the November 30, 2022 deadline.

- Dallas, GA, USA

Car has 89,900 miles on it. Has been serviced every 5k miles. Never had an issue. And then last Friday the car started making a rattling sound under the hood. So I pulled over. No warning lights whatsoever was visible. I turned the car off checked everything and it all seemed fine. I turned back on the car and heard nothing. So I began to drive and after 2 mins the noise started again and now a warning -??? light appeared and stated to pullover safely. I had it towed to shop only to find out that my engine was blown!

- Clarkesville, GA, USA

For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.

- Houston, TX, USA

The contact owns a 2019 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle hesitated to start. Additionally, the contact stated that the vehicle hesitated to respond while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that the failure reoccurred while driving at various speeds and depressing the accelerator pedal. The dealer was contacted and informed the contact that they could not assist as the VIN was not included in a recall. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,770.

- Chicago, IL, USA

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. Additionally, the check engine warning light was illuminated along with several unknown misfire codes. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced due to coolant leaking into cylinder #4. The contact related the failure to Technical Service Bulletin: 19-2375 (EcoBoost). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 104,195.

- King, NC, USA

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer, where the contact was informed that coolant was leaking into cylinder #4 and that the engine needed to be replaced. The contact related the failure to Technical Service Bulletin: 19-2208 (Coolant in Cylinders). The manufacturer was made aware of the failure. The failure mileage was 71,353.

- Lubbock, TX, USA

The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the contact stated that the vehicle was taken to an independent mechanic for routine maintenance where the oil and spark plugs were changed; however, the vehicle was diagnosed and produced code: P0302. The contact was advised to take the vehicle to the dealer. The vehicle was then taken to the dealer where it was diagnosed that the engine needed to be replaced. The technician informed the contact of Customer Satisfaction Program 19B37 and REF: Technical Service Bulletin (TSB) 22-2134. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 90,000.

- Santee, CA, USA

Unknown, I have had to refill my antifreeze 2 times in one month. Took it to the mechanic and they believe that the problem is with the gasket leading to the engine.

- East Orange, NJ, USA

While driving to work on I35 the a red message popped up on the dash saying "Stop Safely Now" and the engine/hybrid motor instantly completely died. Steering and breaking were almost impossible because I am not a strong person and I was nearly rear ended several times. I had no chance to get to the shoulder and was blocking the lane in the middle of traffic till I was able to get someone to tow it to a side street. Completely unacceptable and very dangerous for the car to die completely like this.

- Austin , TX, USA

*Upon check engine light, oriellys advised of misfire on p0301- installed following day due to part shipping to store. Day after coil ignition and spark plug replacement, engine light came back on which mechanic said not to worry as long as car isnt shaking. The following day after taking kids to school, the battery died at the school. With only the check engine light on I waited 10 minutes and the car started. On my way home on the highway, the car just stalled in the middle of the highway. There was a brief alarm stating coolant temperature high turn off car. Several dealerships advised soonest availability was December. I needed my car asap. I had it towed to pepboys who did a full diagnostic and provided documentation saying I'd need a new engine. 78250 miles, premium gas, annual premium treatment at oil changes with royal purple, schedule a tuneup with diagnostic, new tires, wash tub monthly cleans. I treat my car better than I do my kids. I called ford and asked about warranty info which they advised the only way to see if warranty covers it is to have a certified dealership diagnostic. After searching for days, I finally got one to do the diagnostic and said there is an issue with the coolant destroying the engine. How was your safety or the safety of others put at risk" *Extremely dangerous with car stalled in middle of highway. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? *Ford Dealership servicer and third party service shop Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Engine light was addressed promptly and coolant error message showed up once ever when the car abruptly stalled in the middle of highspeed traffic Ford refused to help after escalation attempt to have them pay for faulty product or lemon buyback

- San Antonio, TX, USA

I have 69,400 miles on my car. Last week, out of no where, the engine started shaking and clicking very loud. The repair shop said the flex plate is cracked and it-??s a common issue with Ford. I went to the dealership and they even said it happens all the time. This is nearly a $2000 job. Why isn-??t there a recall?!

- Cheshire , CT, USA

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 10 MPH and decelerating at a stop light, the vehicle hesitated and stalled. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline, but no further assistance was provided. The failure mileage was approximately 28,000.

- Durham, NC, USA

2019 Ford Fusion SE. Car kept stalling and running hot. I took it in and there-??s coolant in the cylinders, which means new engine. Haven-??t had the car a year and a half. Chevy sent me to Ford, Ford wants my extended warranty to pay for it. If it does, I-??ll be capped off and still have to come up with $1000!!

- Slidell, LA, USA

A few months ago, I began to notice that my engine would shake a little upon startup but would stop and run normally after a few seconds. This wouldn't happen every time I started my vehicle so I didn't pay much attention to it until my check engine light eventually came on one day after startup. I brought my car to an auto parts shop to have the OBII read and it came up as a misfire in cylinder 4. I contacted my Ford dealer and made an appointment for the following day. Upon taking my car to the dealer, they informed me that my car is leaking coolant into cylinder 4 and that is why it was misfiring. They told me that this was an issue that Ford was aware of but did not have a fix for, aside from replacing the engine. I was told that I could take the car home while they reached out to Ford to see if they were willing to cooperate in taking care of the cost of repair, that the car was safe to drive and was only burning off a tiny bit of coolant when starting. A few weeks went by and one day I was stopped in traffic when my car got another warning on the dash that my engine oil was over temperature. When I was finally able to pull off the road safely, I opened my hood and found that my coolant reservoir was completely empty.

- Riverside, CA, USA

2019 Ford Fusion Titanium coolant infusion into cylinder #2. I Took the car to the dealer because the coolant reservoir was always low. I always had to add coolant in a weekly bases but I never notice any leaks. The dealer told me that since there was no check engine lights on it was something normal. I continued to add coolant every now and then. About six(6) months later, the engine stopped. My father came to help and after checking my car told me there was coolant mixing with the motor oil. He asked me if there was a check engine light on or if the car heated up at any moment. No, my car never heated up and there was never a check light on. He towed the car to Tropical Ford, Orlando Fl. The Ford dealer told me I need a new engine and the repair was gonna be $6,261 We researched the problem and found the 2014 - 2019 Ford Fusion vehicles equipped with 1.5L or 2.0L Ecoboost engines came with a defect in the engine block and that is why coolant was intruding into the engine cylinders. We found that this is well known issue on this but Ford never told us about it. There are hundreds of complains about this same issue; Coolant infusion into the engine cylinders due to a factory bad block. The Ford Company corrected the factory issue by making a new engine block for the same engine but they refuse to accept responsibility that the original block is in fact, defected. My question to them was; Why would Ford make a new block for the same engine if there was never a factory problem with the original block? The answer is simple. There is a factory problem with the original block and ford knows/knew about it. https://https://www.newsom.law/ford-fusion-overheating-lawsuit.html

- Orlando , FL, USA

I bought this vehicle in 2019 and one of the engines cylinders was crack and now I need a new engine and I heard that this a very common problem with this vehicle

- Bellflower , CA, USA

Car has been blowing excessive smoke from the exhaust only on start up after car has been parked for a few hours. Ford acknowledged new engine was needed however a week after my car had been waiting for the engine ford said it didn't need an engine. Started after the first oil change at about 9000 miles car stalled immediately after I left the dealership from getting an oil change.

- Blythe, CA, USA

The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, there was an abnormal noise coming from under the dashboard. In addition, there was excessive tailpipe smoke along with a strong fuel odor when the vehicle was idled. The vehicle was taken to the local dealer who diagnosed that the engine small block was damaged due to low coolant. As a result, the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the damage was caused due to improper manufacturing of the engine in which two different types of metals were used causing the engine to cool down at different rates. The vehicle was previously serviced under Customer Satisfaction Program: 19B37. The manufacturer was not notified of the failure. The failure mileage was 28,000.

- Milford, MI, USA

Coolant leaking into motor

- Kansas City , MO, USA

The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was making a rattling noise coming from the engine compartment while idling. The vehicle was taken to a local mechanic where it was diagnosed with needing the flex plate replaced. The vehicle was repaired however, the failure persisted. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 52,500.

- California Hot Springs, CA, USA