This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In May 2017 my Ford Fusion sport lost power to the wheels while accelerating, I was able to brake and coast to a stop on the side of the road. Turned vehicle off and issue went away. Took car to bob rorhman dealership in schaumburg il, Ford and dealership states ntf, no trouble found, Ford corporate service managers also said ntf, case file 12313619-N2S9X3. On August 7th, 2018 the issue happened again as I was leaving work, I accelerated and car went into limp mode. I proceeded to the side of the road as I was getting honked at by other drivers, turned car off and on and the issue went away. I opened a new case file with Ford cas15469320 on 8/9/2018. The etb has been an issue in the past, reference 'customer satisfaction program (13N03)'. I deem this a critical safety concern, if I was a Ford engineer on my fmea this failure mode severity is a 10, I work in automotive. I have photos and videos of the incident.
The contact owns a 2017 Ford Fusion. While driving 60 mph, the vehicle lost power, but was able to restart on the third attempt. The vehicle was taken to cowls parkway Ford (13779 noble wood plaza, woodbridge, va 22193, (703)-986-5500) for diagnostic testing, but no failures were found. The manufacturer was not made aware of the failure. The failure mileage was 13,634.
The contact owns a 2017 Ford Fusion. When the vehicle was started, it would stall. The contact stated that the vehicle was able to start after several attempts. There were no warning indicators illuminated. The vehicle was taken to the dealer (thoroughbred Ford, 8501 North boardwalk avenue, Kansas City, mo 64154, (866)-434-6143), but the cause of the failure could not be determined. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 13,000.
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle's windows and the climate control feature became inoperable. As a result, during inclement weather, the windows and windshield could not be defogged, which made it difficult for the contact to drive. In addition, the tmp fault warning indicator illuminated. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failures. The failure mileage was 60,446.
Ford Fusion 2017 has lost all electrical power while driving at highway speed. Brought car in to be checked at the dealership. I was told nothing was wrong and that it was safe to drive. However losing power at 55 miles an hour cannot be something that is safe.
- Whitestone, NY, USA
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While trying to use auto in windows the window would go up then right back down sis it like 17 times back to back. Also after shutting car off while sitting in the car it pushed the lock button and received a message saying something about switches
My car windows will go up and then automatic come back down. The radio switchs channels on its own. The car stalls out and won't start. This has happen and gotten repaired more than 6 times in the last 1.5 years. It has happened again this pass weekend. My local Ford dealership is going to fix again. As of now I am paying for a car that Ford keeps saying does not fit under the Maryland lemon law. This car clearly has some serious electrical issues that Ford does not even understand. I am putting the latest date on it, but it has happen multiple times in the last year and a half. These problems occur while driving or stopped at a light or parked.
My 2017 Fusion has completely stalled on 2 different occasions while driving. The latest incident occurred on 3/4/18. As I proceeded to make a left turn at a busy intersection..the car shut off with no warning. We were almost rear ended by another person. The car would not start until someone gave us a boost. My hazards were also ineffective. My car stayed at the bronde Ford dealership for 4 days and they said that there were no codes so there are no problems. My child and I were in grave danger and still in danger because they can't find a solution. I'm terrified to drive with my baby.
Driving on road roughly 40 mph and vehicle completely lost power. Car lost power and started slowing down. Error message on the dash "full accessory power active:. needed to immediately pull off to the right of the road in order to avoid traffic. This is a serious issue.
Just after leaving dealership for the cars first oil change, the car no longer has blinkers, wipers (except fast speed) and all steering wheel controls are inactive.
Have had car for just one year 18676 miles and it has turned off randomly 3 times during this time. Randomly under light driving conditions while making a turn the car looses power and when you look at the dash it says full accessory like you just pushed the button with out touching the brake to start. Once coasted to a safe location you can restart the car and everything runs fine. No codes are logged when this issue occurs. This could be a serious issue as you have no warning when it happens and it leaves the car without power.
I have owned my Ford Fusion since March 2017. Twice since June 2017 I have come out to a car that will not start. The first time this occurred wthere was no way for us to manually jump the car due to the plastic guard had not been removed. It took 2 days for maintenance to replace the battery and that was all that was diagnosed. August 27, 2017, again my car would not start nor were we able to jump it.
Since purchasing the car in January of 2017 I have not been able to connect my smartphone to the navigation system on the screen it will work sometimes even though I download the appropriate apps for my phone it will not connect. I have taken the car in 3 different occasions to Ford of montebello and the problem persists. The touchscreen also has flickered and turn on off numerous times while I was driving the car. Both of my front driver side window and passenger window have had a tendency to not roll all the way up and at the same time rolled down and then they would start doing it repeatedly until I turn the car off open my driver side door turn the car back on and then it would stop.
This is a follow up to complaint no. 11010655 (Ford case no. Cas12754117). On the morning of 7/26/2017, after the vehicle was parked in a driveway overnight, I started the vehicle as a test to ensure it would start later for my spouse. It started fine. When she tried to start it later and it would not start. I then tried to start it again. It would not start and the lights flashed on the dashboard. (both the service techs at faith Ford and durand Ford said this indicated a low voltage situation.) I had the vehicle towed to durand Ford. It started fine. Service at durand (a) switched out the battery for a new battery and (B) verified that the audio control module had been updated to its latest version [a problem noted on carcomplaints.com]. while the vehicle was at durand Ford from 7/27/2017 until 8/3/2017, it did not fail to start, even after being parked for a few days.
At 1884 miles, vehicle would not start. When jump started, check engine light was on. Retrieved codes for "almost every module" had low voltage. Battery was charged and codes were cleared. Service tech says there are no service memos or recalls. It appears 14 complaints of dead battery on this make/model were filed on carcomplaints.com: Https://www.carcomplaints.com/Ford/Fusion/2017/electrical/dead_battery.shtml
I've had battery failure on 4 occasions within a month of purchasing the vehicle and the battery has been replaced but the issue remains. This is a known issue with the Fusion as I've read in many blogs online and complaints on NHTSA website but Ford has yet to issue a tsa or recall.
I purchased this car on 8/31/16 and on 11/28/16 the dreaded dead battery problems started. I took in it, they replaced the battery on 11/28 said that it was probably just a faulty battery from the manufacture and that it happens, rarely but it happens. On 12/31/17 I went to start my car and it again would not start. Each time that this has happened, I have to manually unlock my car by taking off a piece of the door handle to expose the key hole and the dome lights or dash lights do not come on, that's my dead giveaway that it wont start. When I took it to the shop this time they informed me that the car was manufactured on 8/1/16 and sat too long without being driven so it caused the battery to mess up(even though I had the battery replaced a month earlier, and drive every single day to work). I got the car back and I bet you cant guess what happened on 2/4/17... my car was dead. Wouldn't start, wouldn't unlock... dead. This time they we're "99.9% sure" they fixed the problem by updating my power train control module. They hadn't, it died again on 5/22/17. When I took it in, they updated the powertrain control module and sent me on my way, so I'm just waiting for it to die again honestly. Then... I told them my transmission is slipping on 5/22/17- they ignored it when doing updates and it wasn't resolved. On 6/13/17 I took it in because the transmission was still slipping so they updated the powertrain control module again... didn't fix it(obviously) and then on 6/22/17 I took it in because I almost got into an accident due to the transmission slipping and sliding my car into oncoming traffic trying to shirt gears(its automatic) and they replaced a pressure valve, not sure why you would need to replace a part like that on a brand new car anyway, but the transmission still acts up.
The vehicle was parked in a grocery store parking lot for approximately 30 minutes. Upon (trying) to leave, the vehicle would not shift out of park. All other systems were functioning normally. There were 3 or 4 warnings displayed across the dashboard however, these did not register in the computer system. The reset options provided in the owner's manual were not effective in resolving the issue therefore, the vehicle needed to be towed to the dealership. Also, according to the dealership, the vehicle did not repeat the problem the next day. Eventually it was determined that an actuator module needed to be replaced. This, on a car with just over 2100 miles on it.....
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- Bartlett, IL, USA