This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When audio system is turned on or volume is turned on, loud cracking booming and static noise comes through at random moments. More noise occurs while driving 55+ but still occurs when idiling. The audio occurrence has almost caused several accidents since its loud ear piercing noises that comes from speakers. I have taken it to the ford technician to no avail. Due to other forums this is a issue with most fusions. The noises started occurring after my back up camera was replaced.
There is an Unrepaired Recall associated with my car. The Manufacturer Recall Number is 23S12. The NHTSA Recall Number is 23V162. The https://www.nhtsa.gov/recalls website instructed me to file an online complaint if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner.
Went somewhere in my car. Got out the door wouldn-??t latch. Had to drive it home with a broken latch. That in itself is a safety issue! It very well could have broken while I was going down the road at 55mph. I was just lucky it didn-??t. I stopped at one mechanic, he said there was a manufacturer recall, the dealership where I got the car won-??t honor the recall. They are making me pay $150 diagnostic fee to look at and fix. I-??m f course that doesn-??t include parts and labor to fix. All that is extra. I may need to take out a loan at the bank to pay for it all.
The driver side door latch will not close. This is apparently a recall being enforced in only certain states. My car was bought, and registered in Pennsylvania, and is not covered by the 2 previous recalls for this issue. I do not know why Ford won't cover a door latch repair. The door literally won't close, so the car is not secure and also cannot be driven in this condition. We've tried all methods to get the door to close, none work. Contacted both Ford Customer Service and our local Dealership Fred Beans Ford in Mechanicsburg, PA, and both refused to remedy the complaint.
The component that failed was the flex plate. It is available for inspection at this exact moment, but it-??s scheduled to be fixed next week. The safety issue is that it-??s intermittently providing adequate power to the engine and causing the vehicles steering to shake violently. The vehicle was inspected by certified Ford dealership and it was proven to reproduce the problem. There were no warning lights on the dashboard and the problem first presented itself 3/07/24.
- New Castle, PA, USA
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So multiple times in this past year I have been driving my car as normal and when I approach an intersection, decreased my speed, then proceed to accelerate in order to move forward or turn... while pressing the accelerator its like i have no power.. it goes into a limp mode. There is nothing that triggers this is behavior. It has occurred multiple times. It has occurred as I have came off the interstate and sat at intersection and also while in city limits. It has happened a handful of times and its not producing any engine light indicators when this is happening. I typically turn off car and then have to turn it back on for it to work again. This is extremely scary for myself and dangerous. I'm concerned about the safety of myself, my family, and other drivers on the road. Failing to accelerate properly at intersection could cause a collision. I've almost been rearended / caused traffic concern & delays attempting to maneuver my car safely off the to the side of road. I've seen multiple comments online about the same issue I took it to Ford Garage and they didn't know what it was and say it may be throttle body but their not sure. They were just guessing. I was also told they would try to see if it was covered under warranty but they weren't sure but I never heard back. They told me I could call but I was waiting on them to call. I also spoke to advance auto who said it may be Throttle body and/or acceleration pedal sensor. I am financing this car and honestly it has less than 60,000 miles and shouldn't be having these issues.
I was driving my car when i saw an emergency sign on the dashboard telling to safely park. then the car could only drive using the power generated by the electric battery and when the battery went out of power the car could not switch to gas to use the engine power I was on san mateo bridge when it happen I could feel the car rolling back on a park gear.
The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, the vehicle stalled. The driver was able to restart the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated that the failure was due to the throttle. The vehicle was repaired, but the failure recurred. The vehicle was taken to another independent mechanic, who replaced the coil valve, but the failure recurred. The vehicle was taken to the local dealer, where it was diagnosed that the module needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was taken back to the same local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 65,550.
Coolant leak into engine causing over heating 24/7, damaging and leaking into combustion chamber, spark plugs had to be replaced, engine needs another replacement after I had replaced it the first week I got it with the vehicle-??s warranty, engine is at risk for engine fire and failure. Transmission shifter cable replacement, became detached and damaged, car was stuck in reverse twice and had to be towed to mechanic. Current Recall on breaks because of possible fluid leak for ford fusions, at risk for crash. Engine currently is shakey when you first start it up.
My 2016 Fusion Hybrid SE. All SYNC related functions ceased to function. Cant use bluetooth. cant do voice commands. USB is not working and not charging. Radio works fine, but phone button does nothing; menu button does nothing; voice command button on steering wheel does nothing. This is a safety hazard and I know I'm not the only one having this issue.
The backup camera has been cutting out recently. Just yesterday, the backup camera is displaying an image that is reversed (object on the sidewalk side (right side) of the vehicle, show up on the street side (left side) of the screen). I can no longer use the backup camera, as it is designed. The dealer has a one-month backlog on appointments, but I am taking it to a non-dealership mechanic on Monday. You will notice in the picture attached, the black car shows up on the left side of the screen, and it's actually on the right side of the car.
on Friday8/04/2023, my wife backed out of the garage and down the driveway. As she did she wanted my help to reset the radio and applied the brakes and tried to put the Fusion in park. She turned off the ignition but the vehicle continued to roll back and she applied the parking brake to stop the car. When she tried to restart the car, the car would not turnover and the shifter was locked in park. I was not able to start the vehicle by jump starting the car. I called the Ford dealer and the service department man told me there was no recall on our Ford Fusion for the shifter bushing. When I checked the shifter cable, I could see that the cable was off the the transmission linkage post and the bushing seemed to be nearly totally missing. I put the cable back on the transmission linkage post and was able to shift the transmission and could star the car. I drove the car back into the garage as it is a level surface. There was no prior indication or warning that this problem may happen. I plan to go to the Ford dealer in the morning when they open as they are closed on the weekend. No injuries or property damage happened. I am unable to determine if any damage to the cars powertrain was sustained.
My vehicle is a 2016 Ford Fusion SE VIN3FA6P0H79GR130351. There is currently a recall (20V177000) on 2016 Ford Fusions, however it appears that the recall does not cover my specific vehicle per Ford. In 2021 we had an incident where the driver side door latch broke/stopped functioning causing the door to swing open and the door not securing properly. Upon that incident occurring, I took the vehicle to the dealership (Duval Ford, Jacksonville Florida) for repair, at which time I was told my vehicle was not covered under the recall nor was the issue covered under warranty. Thus I paid approximately $400 to have the repair complete. Yesterday the door latch failed again, this time while driving in traffic as I was coming to a stop at an intersection. The door violently flew open as the vehicle was still moving. Had there been someone standing or walking in the median, the door would have hit them. Upon stopping I attempted to secure the door but it will not secure and just stays open. It will be required to again pay to repair this major safety issue. I believe this safety issue should be covered under the current recall for the same model vehicles in this year. I am concerned that after repair this issue will occur again and could cause a major accident or great bodily harm.
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Vehicle won-??t start so I called my roadside/towing assistant number got someone out to do battery jump service because I been through this before twice come to find out that wasn-??t the issue might needed more gas still wasn-??t the issue so I got the vehicle towed to a shop it came back I needed the dealership to reprogram the vehicle they couldn-??t because it wasn-??t drivable so I got it towed to another shop just for them to tell me I need a new engine they didn-??t know what cause the problem but just off what they seen while doing a diagnostic was low compression on all cylinders oil full and normal color (not brunt) coolant is full and clean warranty doesn-??t want to cover parts that-??s needed for the vehicle like cylinder head gasket check engine light always came on after repairs was fixed
Driver door opened while driving. Door latch will not secure. Remains open. There is a recall for same type of vehicle year make and model. 20S15 is the recall number.
My back-up camera only half works. Sometimes it works, and sometimes it doesn-??t. My car also doesn-??t alert me to when I-??m getting too close to another vehicle when I backing into a parking spot. Also, the Bluetooth in my car has not worked or even connect to my phone since I first bought that car, and for this car to not even be 10 years old yet, this is ridiculous. Everyone I know has been having very similar issues. Y-??all need to get it together. Is there anyway this issue can be looked into as well please? It-??s be really nice to get to use all of my features I pay for. Love the car, hate this electrical bs. ???"
A year ago (2022), the passenger door latch failed for unknown reasons out of the blue. The door simply would not close. At the shop, the technician mentioned that it had mechanically and electrically failed and the door would not latch. A year later (2023), The issue is reoccuring; same (passenger) door and driver door both suddenly will not latch making the car inoperable due to safety risks. Upon research, it seems this issue is common to specific Ford models. Re: Ford Fusion Hybrid/Energi Recall Campaign # 20S15/20V177, there is an outstanding recall for certain VIN numbers but Ford refuses to cover my issue despite clear safety concern.
A D V E R T I S E M E N T S
- Fresno, CA, USA