This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our camera cuts in and out. We took it to Ford initially to run a diagnostic but they killed our battery doing the test and never finished. Now the camera is showing things opposite..our mailbox is on our right backing out but camea shows left. Same when a car pulled to our right but camera showed left and caused us a scare. Completely unreliable. It cuts off/on constantly when using it to back out and sometimes doesn't beep.
The passenger side door latch won't latch or move into the locked position. We can't have anyone sitting the front seat because the door won't close completely. No warning lights or anything came on to indicate this would fail.
1. What component or system failed or malfunctioned, and is it available for inspection upon request" Screen for back up camera will black up within seconds of turning on. 2. How was your safety or the safety of others put at risk? I live in an apartment complex and the kids play outside. When back into or pulling out of a space it is a huge help to have the camera for kids who don't pay the closest attention to what is going on around them while playing. It is also disorienting when it is on & working and then suddenly turns off in the middle of reversing. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? No, I have video of it happening and it is also notated on multiple ford chat forums. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? not yet. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No warnings prior to the glitching - on occasion during a black out a message will come up reading "backup camera unavailable, contact dealership" 6. How often - almost every time it is used over the last week.
The trunk on the Fusion randomly opens on it's own, the key fob can be hanging inside the house, it opens when it's sunny, cloudy, dark, when the car is parked or when I am driving the car, which is a safety hazard as it can block my vision behind the car. It has been happening for over a year now. No warning lights alert of the soon to pop open trunk. Looked for solutions and none are available, many experience same issue and have gone to dealership and they aren't able to correct the problem
- Floresville, TX, USA
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Service Advanve Trac light comes on, ABS light, Air bag light, brake malfunction, the turn signals stop working and steering because a little tight, was on the high and this happen and delayed decrease in speed, turn signal available, almost caused major accident get of on an exit with no turn signal functions, this has to stop.
I've noticed that coolant is leaking from somewhere in the vehicle. There's no obvious drips. I went online to see if anyone else had this issue with the specific model car and it seems as if quite a few people have had this issue. And from what I saw most people said the coolant is leaking into their cylinders. It was actually suggested that I come to this site and make this issue known because a recall is in order if that is the case. Also the recall that was listed for this vehicle before this page was never addressed or fixed on my vehicle. I would like to know how to go about getting it done.
This past July my front passenger door would not latch, I was unable to close and secure the door. I called San Tan Ford, and they initially said this was a known problem with my make and model and that there was a recall on the door latches. When I went down to have the repair I was told that my particular car was not included in this recall, even though they agreed I had the exact door latch failure. I went ahead and had the door latches repaired at my own cost since I had no way to keep my door closed and locked. Would like to be reimbursed for this cost $828.63 and need to be sure that anyone else who has my make and model of car be aware of this being a problem for them as well. If you are not able to help, would appreciate being directed to someone who could. Thank you
While picking up my daughter from the ER last night, the door latch on the drivers side would not latch and close. This happened without notice. This is definitely a safety hazard to me and others on the road. We had to tie an old scarf on the door handle while the person on the passenger side pulled as tight as they could to keep the door closed. Although I saw that some 2016 Ford Fusions had Recalls for door latch/lock but unfortunately the Ford dealership and Ford motor company said that my car didn-??t have a recall. Fortunately for us we were still in ER parking lot when this happened. Ford knows that the Fusions has had problems with the latch and lock mechanism on the doors and they should honor that! This is my only reliable transportation and both my husband and daughter are disabled and we rely on our(car)Ford Fusion for doctors appointments and I have to take my 11 year old granddaughter to and from school. I would greatly appreciate your assistance in this matter.
My trunk keeps popping open when it is not signaled to. This is a safety hazard for me because I do not want people to have access into my car. This is a safety hazard for others because my trunk can open while I am driving, resulting in my belongings flying out, becoming an obstacle for those driving behind me. According to the Car Gurus website, I am not the only one while this make and model who is having the same issue.
Recall notice 22S43 / NHTSA Recall 22 V413 Car rolls when in park with brake on. Now my car won-??t start at all. I don-??t know if they are related. I need to know because I can-??t waste any money if I don-??t have to.
Approximately 3 weeks ago my teenage driver called me at work to inform me that his display was "black" and he had no radio. When asked to provide more details, he said that the display screen in the care, which is a touchscreen that is divided into 4 sections (phone, navigation, climate, radio) was not functioning like intended. This screen also displays the backup view when in reverse. He also stated that there is no radio, his phone does not connect via Bluetooth as it did previously to allow for hands-free driving. My son said the screen was functioning as intended when he parked his car for the night, but upon starting the next day it was black- no warning or other symptoms of this problem. We had the car evaluated at the Ford dealership and told it could be two things, but unsure which-tech said have to fix one first and if that doesn't work then the other. APIM failure is one of the two potential problems. My son is a teenage driver, the lack of Bluetooth connectivity and the safety net of the backup display poses a risk for (1) driving distraction related to inability for hands-free driving (2) backup rearview display and additional alerts while car is in reverse malfunctioning increasing the likelihood of collision when in reverse. Ford has known issues with APIMs in various 2017 and newer makes/models.
The OEM lug nuts that Ford supplies are a 2 piece construction that swells and makes it impossible to change a tire on the side of the road because you have to pound the lug wrench to get it to go on. Ford knows about the problem and will not replace them. A set of 20 lug nuts cost over $200. The dealership told me they need replace so they can rotate my tires the next time I bring it in.
I received a letter that there was a recall on my car but that the vehicle was still drivable, so I continued to drive my car as normal. My daughter drove to her friend house where she simply put the car in park, not even turning off the engine, and 5 minutes later when she attempted to put the car in drive the car would not shift. There were no indicators on the dash that indicated what the problem was. This happened at 10:05pm. The car was parked in the middle of a circle in a housing complex. Around 12:03, after not being able to get a tow from anywhere else, we decided to start the online process of dispatching a tow through the Ford website. There were no tow trucks available at the time so my daughter decided to sit with the car until a tow truck was available to insure the car wouldn-??t roll off and hit another vehicle. Around 2:27am my daughter woke up to people breaking into cars in the circle. (A police report will be later provided.) THANKFULLY she seen them before they seen her and was able to scare them off without getting hurt. Around 4:31am she received a call from Ford stating that a tow service will be provided due to the recall and that FORD will reimburse for the tow service. (This call was stated as being recorded so there should be evidence on FORD in of this) The original ETA was giving at 5:17am for 180-210 minutes. A tow truck did not come until 10:07. Leaving my daughter stranded in a clear unsafe situation for about 12 hours. It was NEVER suggested by the Ford representative or the website that i will have to get my car towed to the Dealership. After speaking to someone at the Dealership and the Customer Service Relation department i was told not only was it our fault for not getting the vehicle told to the Dealership but i will not be reimbursed for the previous tow (like i was told) but i will have to pay to get another tow to the Dealership. I was also told that they will not be able to provide me with a loan car until OCTOBER!
I bought a vehicle -??as is-?? and the bumper keeps falling off. I went to go get it fixed a few different times and the last time I went to a mechanic and he told me not to order the parts that were necessary to fix the vehicle because it was a safety hazard to even drive around in it and can be deadly to anyone sitting in the back seat and that-??s very unfortunate considering the fact that I always have my nieces and nephew with me. He also proceeded to say that the guy that sold me the vehicle should have never sold it to me or anyone for that matter. The guy that sold it to me refuses to refund me or replace the vehicle. I-??ve been experiencing real bad anxiety since knowing that I-??m riding in a safety hazardous vehicle. All I would like at this point is a refund because I-??ve tried to go about this in a nice manner and the guy doesn-??t even respond back to me anymore!
A D V E R T I S E M E N T S
- Clyde , TX, USA