This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Coolant leaks into engine, am told I need a new engine. Car will begin to vibrate intermittently. First speedee mechanic told ne the issue. Took it to Ford, they claimed it was sparkplugs and caliper. Next day car vibrated, took it back to Ford they and they said yes its leaking coolant into engine.
I was driving down the highway and my engine lost power. My car would not accelerate. I could not even go the speed limit. The dealer had to replace the throttle body. Ford was changing these out through their own recall but that ended years ago. This problem is very popular over the Ford models and could wind up killing somebody when the engine cuts out. Ford is not standing behind the safety of their customers and I feel the NHTSA needs to step in and make this a mandatory recall. Someone is going to die from this and it is all across all their makes.
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle had an abnormal smoke odor. When the contact attempted to start the engine, it revved. Last week, when the vehicle was started, an abnormal popping noise was heard coming from the engine and a smoke odor was present. The vehicle was towed to an independent mechanic and diagnosed, but no failure was found. The contact stated that the failure recurred yesterday. The vehicle was not repaired. The manufacturer and dealer were not made aware of the failure. The failure mileage was 800.
While attempting to pull off after starting my car (vehicle stationary). The gear shift would read park on the dash and the gear shift would not change regardless of me moving it. After calling my mechanic the inspection showed the bushing came off. I received a letter from Ford a few days before about the potential warning of the bushing possibly deteriorating. I have spoken with multiple Ford reps and have been unable to get an appointment after being told that with my car being effected now, my process of being seen would be expedited. I was also told about having received compensation for a rental or loaner car while my car is unable to drive. I think Ford is giving me the run around until they can find a solution but that does not change the fact that I have been effected today. Richmond Ford Lincoln refused to service me and take my case number while belittling corporate the entire way. I also received the incorrect name from one employee. This recall process has been excruciating and as a Ford consumer this being my second Ford. I am debating if the company even values me, I definitely can't tell after continually asking for an update. The last representative I spoke with said it isn't his department and someone would reach out to me. He said that the day before. I don't know what my next steps are but Ford is not assisting during this recall situation.
The contact owns a 2016 Ford Fusion. The contact stated that while driving at approximately 30 mph, white smoke emitted from the exhaust tip. The vehicle was turned off. The vehicle was towed to simmons rockwell Ford 7329 old hammondsport rd, bath, NY 14810, (607) 776-8100, to be diagnosed. The contact was informed that there was coolant in cylinder number one, three and four. The contact was informed that the cylinder head was blown. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and notified of the failure, case number: Cas-21838155Y6R8W1. The approximate failure mileage was 74,000.
- Montour Falls, NY, USA
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Coolant leaks into engine intermittently while driving the car shook and vibrated. Speedee mechanic found the issue and told me take it to Ford as it is the same issue as Ford recalls on Fusion, and could cause a fire. Took it Ford, first they said no coolant leak. A week later I took it back then they said yes coolant is leaking into engine and I have to pay for a new engine.
When I got home from picking my friend's daughter up from school yesterday, I pulled into the garage and tried to place my vehicle in park. As my shifter went past reverse it turned on the back up camera on and stayed in reverse even though my shifter was in park. I didn't know what to do, I couldn't let off the brake because it continued to back up when I did, so I put the emergency brake on and turned the car off. This could have ended a lot worse. If it would have happened while I was picking my friend's daughter up from school, there were kids everywhere and I might not have been able to stop my vehicle. My car is a 2016 Ford Fusion titanium, Ford issued a recall numbered 18S20 for shifter cable bushings going bad in Ford Fusion between 2013 and 2016. I called Ford but apparently my cars VIN doesn't qualify for the recall even though the exact issue that they issued the recall for, happened to my car and my car is between those years listed. The shifter cable came off and didn't allow my car to go into park. The car was stationary when this occurred.
The contact owns a 2016 Ford Fusion. After leaving the office and walking to the vehicle, the contact heard music playing in the vehicle even though the keys were on her person and the vehicle was still locked. Additionally, on occasion, the air conditioner, lighting, and radio would activate independently with the ignition in the off position and the doors locked. The vehicle was taken to koons Ford of baltimore (located at 6970 security blvd, windsor mill, md 21244, (410) 298-3800) where it was diagnosed that the battery needed to be replaced due to severe battery drainage. Also, the water pump needed to be replaced. The battery and water pump were replaced, and the power train control module was updated; however, the failures recurred. The manufacturer was notified of the failures. The approximate failure mileage was 69,084. The VIN was not available.
Takata recall, loud humming/ vibration noise appears to be coming from underneath rear of vehicle. First started while driving on the street, pulled over to check and it was when the engine would not turn back on, engine light turned on, after this the key fob push to start has not been working and every time you pump gas the engine has problems turning on, only turns on after pressing the gas.
While in motion (65 mph) the vehicles electronic throttle body failed, causing the vehicle to enter an emergency mode in which the rpms were fixed at approximately 1.2K. The ability to accelerate was lost completely and the vehicle had to be coasted off of the highway. An immediate restart of the engine did not remedy the issue, but after leaving the vehicle off for approximately 5 minutes on the side of the highway the issue was resolved, allowing for full use of the vehicle. After the incident the check engine light remained illuminated and the vehicle was brought to the Ford dealership for service. It was discovered that the throttle body had "failed" and needed to be replaced. I know that Ford has had an issue on older year throttle bodies and that a recall was issued for those. I am hoping that these newer vehicles will be looked at, and if the issue is still prevalent the recall changed to include them.
The contact owns a 2016 Ford Fusion. The contact stated that there was an abnormal clicking sound, the wrench icon and check engine indicators illuminated, the vehicle lost power, and the vehicle stalled. Richmond Ford Lincoln (4600 w broad St, richmond, va 23230, (804) 358-5521) was notified shortly after the purchase of the vehicle, but they could not duplicate the failure or determine the cause. The last time the vehicle stalled, an off duty officer had to assist with maneuvering the vehicle off the road with a disabled passenger and child passengers in the vehicle. The vehicle was not repaired. The VIN and failure mileage were not available.
Put the vehicle in park and it proceeded to continue to drive. Had to use the emergency break to stop car from moving. After that the car would not start and it was towed to dealer. It should be noted my car was at the dealer for months for the same car and they stated the problem was fixed.
In may of 2017 my transmission was causing my car to jerk forward severely when ever I tried to put on the gas. A Ford dealership replaced/fixed my transmission which was under warrantee at the time. Now, less then 2 years later and 22,000 miles later the exact same thing is happening again. I brought it to a machinic who said to fix it, they would have to basically do the exact same thing the Ford dealership did to fix it because the transmission is shot! now I am just out of warrantee I have to foot the bill. It was bad enough needing a new transmission just a year after getting the car, but then needing another new transmission less then 2 years later is not right? Ford had been no help!
2016 Ford Fusion ES stalls out during driving does not matter if vehicle is stationary or in motion stalls have occurred in parking lots highways and roads this problem occurs at random times you must stop vehicle put in park and restart
The contact owns a 2016 Ford Fusion. While making a left turn down a hill, the steering failed and a loud abnormal noise was heard. Also, when braking, the vehicle would slowly decelerate and remain at 0.8 RPM. Furthermore, the ABS and traction control warning indicators illuminated. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 75,104.
Ford Fusion recall: Driving on the way home from the store and my check engine light came on along with a wrench symbol and a note on my dash to see manual while I was making a right turn I to my apartment complex. I took it to auto zone and they started it was the throttle body and it needed to be replaced, I took it to Ford after where they said it was covered and to bring it in on the 6th of Feb to have it fix. But then was told after they confirmed it was the throttle body that it was not covered. I only had the car 2 years and its problem after problem which nothing is covered under the warranty that I'm paying for.
The contact owns a 2016 Ford Fusion. On several occasions, while driving with the accelerator pedal depressed, the vehicle failed to respond. The contact stated that the vehicle would then independently accelerate. The contact stated that the vehicle was sluggish on most occasions. Additionally, there was an abnormal nosing coming from the front driver's side wheel well. The vehicle was taken to Town & Country Ford (located at 5401 E independence blvd, charlotte, nc 28212, (704) 557-0596) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve fault codes. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 36,000.
While on a hill I came to a stop and put my car into the park position. My car strated to roll down hill after I put the car in park. I could not remove the key or move the shift out of park. I had to engage the emergency break to stop the car from rolling. I had to call for a tow and the after my mechanic looked for the problem he found that the shift linkage bushing was missing and the cable had disengaged. After calling the Ford Motor Company they said there is a recall for this problem (recall # 18S20) but my car is not on the list for repair. The recall is for 2013-2016 Ford Fusion SE which my car is in this group.
The contact owns a 2016 Ford Fusion. While driving various speeds, the vehicle suddenly stalled. The vehicle was taken to mall of Georgia Ford (4525 nelson brogdon blvd hwy 20, buford, ga) to be diagnosed, but the cause of the failure could not be determined. The manufacturer was not notified of the failure. The failure mileage was 42,500.. consumer stated vehcile would sometmes stall going 20mph this has occured at least 12 times from Jan- Mar. It occurs when consumer gets in the vehicle and begins to pull out. It is getting harder to crank and slower delay. Consumer took it to the dealer an but was not given documentation for service performed on 4/4/19. Consumer has contacted the manufacturer.
A D V E R T I S E M E N T S
- Elk Grove, CA, USA