This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving my car on a city street my husband was in the passenger seat, and my son was sitting in the back seat. My husband got warm, and pushed the automatic button to roll down his window. I instantly thought this was odd since I always keep the window's locked so that my son can not play with the windows. I checked, and found that the light was on indicating that the lock was active. I then pulled over, and rolled up his window, unlocked the window, re-locked it, and had him do it again. While the car was running I had the thought to check the door locks as well. He was also able to open his door after pressing the lock button!
I was driving down a busy city road with my 4 year old in the backseat. They then opened the door while I was driving. This scared me as my car is set to lock automatically while driving. I quickly pulled over, shut the door, got in, and re-locked the door. Once the door was re-locked I climbed into the backseat with the car still running and was able to open the door again. I then exited the open door, and was able to open the "locked" drivers door, and get back in. I then locked the doors again, and tried opening the drivers door, and it opened. I shut my car off, turned it back on, locked my doors, tried opening the door, and it was locked. This is not safe for my child! I have read of similar complaints from others with the same make and model, and thought that this should be documented with NHTSA.
The heating will only work for the first 10 minutes of the drive. Then the computer system freezes and the heat shuts off. The radio will turn on to full volume and you can't turn off the radio, or turn down the volume. The heat will not turn back on and all the computer functions stop working. The dealership said they don't know what is wrong and they want to charge me $5000 to start to fix the problem.
This vehicle has had a dead battery 2 times after sitting overnight. No extra power draws we added. The last resulted with the engine light on once it was jump started. The engine code that was on was a P068A ECM/PCM power relay de-energized performance. It will be scheduled to go to the dealership to try to resolve this issue
This vehicle has had a dead battery 3 times after sitting overnight. No extra power draws we added. The last resulted with the engine light on once it was jump started. The engine code that was on was a P068A ECM/PCM power relay de-energized performance - too early. This vehicle has already been brought into the dealership where they performed a battery test and reprogrammed the modules. This was less than 1 month till it happened again
- Concord, NH, USA
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Ford sync system. Since the date of purchase the sync system will not work. It is constantly loosing hands free devices and not recognizing any voice commands. I have called Ford customer care, had the dealership try and fix the problem numerous times, called sync and have been hold to do a master rest and to take the battery cables off. I'm having to do this every day. I have an extended warranty however it's costing me $50 to have it reprogrammed please help with this so other Ford customers don't experience the same issue
While I was driving 70 mph on the interstate my 2016 Fusion with on 8000 miles on shut down like I was out of gas. All my dash lights came on telling me to check manual and my check engine. Was able to get over some one to put my car on a machine to tell me what was wrong with it. An error code of P2111 came up saying my throttle was open. New car I'm the only owner I don't understand why this is. As I'm looking up information about the throttle I can see they've had recalls on this part before. My air bag light in everything came on seat belt unlocked.
I was driving my 2016 Ford Fusion on the highway going approximately 70-75 mph. I suddenly lost all power and the car would not accelerate. I was luckily able to get to the shoulder. The orange wrench light was on, the instrument panel said see owners manual and the car was shuddering and shaking. It was late at night in a very remote area. I turned the car off and was able to restart it and get to my destination. The next day the same thing happened. Driving on very remote highway going approx 75 and car loses all power and dies. This time there was a truck behind me and he had to swerve into the oncoming lane to avoid rear ending me. I was able to get over but not out of my lane. Car was shuddering again, warning lights on instrument panel. Car started after 2 tries. I had to have my husband drive 7 hours to get me and put the car up on a rented uhaul car Transport and drive 7 hrs back home to the dealership. They said the electronic throttle body failed. This is a known problem. Very very dangerous situation, and very scary. I called Ford and they are aware of this problem but have not notified owners yet.
Went to go to lunch today and cranked the car up and it started and no lights came on or radio. Started to back out and there was no steering. Turned off the car and restarted it and the radio and lights came on but servicetrac light still was on dash. Called Ford and they said it was a steering fault but to still drive it and bring it in on Wednesday that it was safe to drive. Um I am not an idiot but that does not seem safe to drive if the steering goes out. Light went off after I left work and all is working for now.
The contact owns a 2016 Ford Fusion. The contact stated that almost every two to three days, the battery failed to keep its charge. The failure recurred on seven occasions. The dealer was unable to retrieve a fault code. The battery was recharged on several occasions; however, the failure recurred after two to three days. The manufacturer was notified of the failures. The approximate failure mileage was 7. the VIN was not available.
The contact owns a 2016 Ford Fusion. When the contact activated the driver side window, his arm became caught up and difficult to remove from the window. The contact stated that the feature was a safety hazard for children. When the window control was activated and released, the window continued to rise. The manufacturer was not notified. The VIN was unknown. The approximate failure mileage was 2,500.
Lost all power to the vehicle while going 45 to 50 mph. Terrible situation to be in and would not want this to happen to others. Ford knows this is an issue and needs to deal with it better
As skimming through other complaints, I see I wasn't the only one with a bad throttle body issue ! my infant was in the car with me and luckily my boyfriend was in front of me! it died 3 times on the highway before we got to the next town to his work - luckily he also had the infant car seat ! I had to have it towed and borrow his 2010 Fusion for 2 days until my car was fixed. Another annoying issue is whenever my ipone has an update I have to take it to the dealership to have sync reinstalled ! I bought the car because of the sync (upgraded from a G6 with no extra options). I travel 30,000+ miles a year and expect a new car to work - if I wanted a terrible car I would have gotten another GM vehicle...
Rented a Ford Fusion with 3000 miles. During highway driving it lost power and stopped. After a minute, we restarted it without problem. Drove it to a nearby Ford dealer who checked the code which indicated the problem was defective electronics that controlled the throttle. Apparently the engine was getting too much air and not enough gas causing it to shut down. Perhaps this was a problem specific to this car, perhaps not. Because of the potential for serious consequences of a car stopping unexpectadly on a highway we thought we should report it. We did notify the rental company (budget in milwauke wi) of the problem. The employee said he had heard of this problem before. It was not clear to us if he meant on cars in general or on this type of car.
While entering the freeway my car loss power and began to quickly decelerate. Thankfully I was able to move to the shoulder before the car that I was pulling in front of had to take action to keep from hitting me. The check engine light and wrench icon appeared after the incident happened. The Ford dealership informed me that the electronic throttle body failed and needed to be replaced.
Inserting key into ignition fuel pump would kick on occasionally, the doors wouldn't always unlock upon shutting car off, dash and radio delayed coming on at times upon starting, unlocking doors with key fob there would be static coming from back speakers, keyless entry would unlock but not always relock, a few times the key wouldn't start car there would be no reaction at turning over, dash would light up at times when no key was in ignition and car locked, heater would blow hot air then turn to cold as if A/C was on, one day battery was dead and had to jump it nothing was left on and car was locked.
2016 Ford Fusion received from dealer on Dec 2015. At 39 miles on the odometer, Fusion would not start, and all alarms came on (low tire pressure, engine overheat, parking brake, parking sensors, etc). Car started after hitting ok and several more cranks. Feb 2015 - at about 2500 miles, the car would not start for the second time, and the third time was at 3000 miles, all with the same exact alarm behavior. The fourth time occurred on March 7, 2016 with 3200 miles on odometer; the car died in the middle of the highway and while going 45mph in rush hour traffic. There was no engine power, no steering power, no power brakes, nothing but alarms. I was fortunate to not be in an accident. The Ford dealership has taken the car in twice with absolutely no repairs and no reported diagnostic codes. Ford has experienced the same intermittent starting issues with the car in their possession, but they refused to conduct long-term diagnosis because they simply were not able to isolate the problem. This is the third time it's going into the dealer and now it's a safety issue because the car loses power while in operation.
A D V E R T I S E M E N T S
- Janesville, WI, USA