This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Steering wheel is locked and no power steering. I think it's due to recalls on Ford Fusion. My car doesn't have one but I think it should. The recall is the electric power assist system. My car is only four years old I shouldn't have this problem. The car was parked when this happened but what if we were on the highway.
Cross traffic system fault and blind spot system fault warnings intermittently appear. When this happens the climate control, entertainment control shuts off. All windows other than the driver's window cannot be operated from the driver's control. Other controls on the touchscreen become inoperable. The windshield wipers will turn on and swipe once or twice even though there is no moisture and low humidity. These things will happen while driving and then go back to normal operation while driving two to 20 minutes later. My concern is that there is a module or system that is malfunctioning and while it hasn't been a safety issue yet, I worry that at some point I may be driving and the errors may cause loss of steering or braking or engine to turn off or accelerate or lights may turn off at night which would have a potential to injure or cause a fatal occurrence to myself, my family or an innocent person that happens to be near me. These issues have been going on for quite awhile and no one can seem to find a solution. It was looked at by a Ford dealer, independent mechanics and reported to Ford to establish a record with them. One mechanic feels it is all related to the BCM body control module. I am giving a date below because that is required. The issues began prior to that date and many times since. That is the date we started keeping records.
There was electrical malfunctioning taking place and the power steering was malfunctioning and the car would just stall and like lock up everything in it and everything would be flashing on and on inside on and off
While driving highway speed (70 mph) the car suddenly lost power as I was going up hill and in rush hour traffic. I had to merge all the way to the shoulder and coast down the hill 2 miles to get to a safe location before pulling over and getting out of the car. Thankfully a police office was able to escort me otherwise I could have been killed.
- Canton, MI, USA
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Car wouldn't accelerate. Would stall after pumping gas would overheat when idling. Fans were not turning on canister purge valve stuck open causing the fuel tank and oxygen sensor to fail.. runs rough.
When the steering wheel is turned all the way to either side, multiple alarm sounds go off in the vehicle including loss of power steering, loss of reverse sensors, loss of hill assist and loss of stability control. This occurs anytime the wheel is fully turned, either stationary or moving. This occurred 2 years ago in the same vehicle and they replaced the computer, after not finding any other issue. Now it is occurring again, same symptoms, same cause. A video can easily be sent if requested.
Was driving down the road when my car starting driving strange, very rough. Then the climate control system was completely grayed out and a message popped up on my dash 'temporarily lost communication with climate system' while this error message is up, the windows won't go down or up, A/C or heat won't turn on, dash doesn't work at all, doors won't lock or unlock. Very unsafe!
My car was serviced by koons Ford in balt, md from May 26th-28th to address a recall that required removal of my engine. After the repair, my car sat in my parking space at home the whole weekend due to covid-19. On the following Monday, June 1st, my car engine exploded on I83 while my husband was using my car to go to work. My car was completely engulfed in fire and totaled. Fortunately, my husband was able to quickly get my car to the side of the road as the cabin started to fill with smoke and jump out. Koons Ford told me that they would "shrink wrap" my car at the lot the police had it towed to and bring it back to "investigate how the fire started." They lied and then told my insurance company that they did not cause the fire. In addition, while I was there waiting in their lobby, they told me they would "get me a rental" in the meantime while they investigate. Not only did they lie and imply I was responsible for causing the fire, they tried to stiff me for the cost of the rental. Only after I pushed back, they finally paid the rental bill. My insurance company has paid for the cost of my lost car which I now am bearing additional costs in my insurance coverage. My car had only been serviced by koons Ford and was not experiencing any problems prior to them working on the recall. I have been without a car going on 2 months now as I cannot afford to take on another 4-6 years of car payments as I was closing on a new home at the same time the fire happened. I reached out to fmc and they said they would have someone from customer service contact me which ended up to be yet another lie.
The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, the radio and air conditioning unit became inoperable. Additionally, the window switch locked independently without warning. The vehicle was turned off and restarted however, the failure was not remedied. The contact stated that the failure was independently remedied after allowing the vehicle to remain idling. The vehicle was taken to robinson brothers Ford (11455 airline hwy, baton rouge, la 70816, (225) 293-8900) however, the mechanic was unable to duplicate the failure or provide a cause for the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.
Electronic warning that the power steering is no longer functioning property, epa light flashing on and off, and stated that there was an issue with the rear park aid. My car has less than 30K miles and it happened multiple times driving both locally and highway miles. Typically will occur after driving for more than 5 minutes, problem can be fixed by putting vehicle in drive and rotating wheel all the way in both directions and then restarting vehicle. Problems is recurring though and has happened multiple times in the past 3 weeks. Problem causes steering wheel to become extremely difficult to turn and leads to issues maneuvering the vehicle. Very dangerous especially when trying to make any turns. I am bringing my car into be serviced tomorrow as it is very dangerous to drive, will have further documentation after that.
Vehicle was purchased brand new and within 9 months the motherboard crashed and had to be replaced. Since that, the car has turned off while stopped at a stoplight (vehicle was in drive and at complete stop), bluetooth does not connect at times, radio turns on and off, ac/heat turn on and off and the display blinks. There is a noise in the floorboard where the motherboard was replaced and was told there is nothing they can do about it and there are no issues with the system. A recall was issued for lug nuts in 2019 and all were replaced. When asked if they could be replaced with a different type, was told no, they would be replaced with the same ones - that were recalled. Since the replacement, those lug nuts have swelled and had to be taken to the dealership for removal. 3 were unable to removed and was told there was nothing more they could do.
When I went out to my parked car in the driveway this morning, all of my windows were down. At first, I had thought that someone had broken into my car, and I looked for broken glass, signs of forced entry, and my belongings to be strewn all over my car. However, there was none of the above. My car was just as it had been when I left it around 7:00 pm the night before, and nothing had even been misplaced from where I had left it. I was completely flummoxed, until I do a google search for 2016 Ford Fusion electrical problems, and saw that there were a number of people that reported various electrical problems with my particular model that resulted in their car's windows rolling down without cause. This is the first time this has happened to me, thankfully, but I can't risk this happening again, especially when there's inclement weather.
The contact owns a 2016 Ford Fusion. The contact stated while driving 25 mph, the power steering assist warning light illuminated and the steering ceased. The contact stated that it was difficult to maneuver the vehicle. The vehicle was towed to hennessy Ford Lincoln atlanta located at 5675 peachtree industrial blvd, atlanta, ga 30341, (470) 602-2073, where it was diagnosed. The contact was informed that the steering rack and parking sensor needed to be replaced. The contact vehicle was included in NHTSA campaign number: 18V167000 (steering). The vehicle was not repaired. The manufacturer was not informed of failure. The failure mileage was 93,000.
All of a sudden when I was driving the power steering went out. The traction control also went off and will not come back on. I was on the highway when this happened and it will not come back on.
Dash code appeared reading unable to communicate with climate control in turn rendering all touch screen applications and the ability to control any and all of the vehicles right side to function. ( windows, doors, locks, etc.) this happened while driving on city streets and highway
My car will shut down and lose all power without notice when I'm at highway speeds. A comment comes on the dash that says something like " transmission is not in gear" or something like that. I'm not sure of the exact words because whenever it does it I'm looking to get to the far right lane so I can come to a complete stop on the side of the highway to come to a stop, put the car in park, turn it off then turn it back on. It's so dangerous to have the car lose all power going 70 mph. I really think something needs to be done on this before someone gets killed. This has happened probably 5 different times in the past few months. I don't have the exact dates when it's happened but the last time it did I was traveling in Kansas City and thought I was going to cause a large accident trying to get my car over to the shoulder without power.
This is the 4th time this issue has occurred. While driving, my ac kicks on with no warning and I loose all power to my car. It shuts down. This is extremely dangerous and I see several people complain about it and nothing has been done at this time. No resolution can be found for the problem. My car shuts off on its own and the only warning I get is knowing when my radio cuts out and my ac kicks on, get to the breakdown lane because my car is shutting down.75 mph on the busy highway.
While I was driving there were a issue that the turning left and right directional weren't working. Nothing would come to the hud in the vehicle no blinkers neither sound. I assumed it's an electrical problem, also the controls from the steering wheel doesn't work aswell. I've taken it to the dealer and they had found nothing. This is a very dangerous defect, due to a scare of the steering wheel not functioning again and while driving around the blinker won't activate when its suppose too.
A D V E R T I S E M E N T S
- Iron Mountain, MI, USA