This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Fusion. The contact stated that upon the start of the vehicle, he attempted to shift the vehicle out of park(P) into drive(D); however, the gear shifter seized in the neutral(N). No warning lights were illuminated. The contact had the vehicle towed to his residence due to the failure. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 93,000. VIN tool confirms parts not available.
My 2016 Ford Fusion Titanium with the 2.0 EcoBoost has 75k miles. A couple of days ago, it started misfiring on cylinder 1 while driving. The vehicle started jerking when trying to accelerate onto the interstate. White smoke started pouring out of the exhaust and the vehicle was violently shaking. The check engine light illuminated and started flashing. I was stranded on the interstate waiting for a tow truck as the vehicle wouldn't start after I turned it off. The shop the vehicle was taken to stated the was a crack on the engine block causing coolant to get into the cylinder. Now I have to pay over $6k out of pocket for a long block replacement. This is a common issue with EcoBoost engines, and now the consumers are stuck forking the cost of a replacement. Ford knows this is an issue... More importantly, the fact I was stranded on the interstate with people passing me doing 85 mph and the hazard that it caused it what infuriates me the most. I really hope somebody is able to get Ford to remedy this.
The contact owns a 2016 Ford Fusion. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P) however, the instrument panel displayed that the vehicle was shifted into Reverse(R). Additionally, the vehicle was unable to restart. The vehicle was towed to the contact-??s residence. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The dealer informed the contact that NHTSA Campaign Number: 22V413000 (Power Train) was associated with the VIN; however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,000.
- Minneapolis, MN, USA
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The contact owns a 2016 Ford Fusion. The contact stated that upon starting the vehicle, the gear shifter failed to move out of park(P) without warning. The vehicle was towed to her residence where a mechanically inclined relative inspected the vehicle. A code reader determined that power steering was defective. The DTC codes were reset however, the failure persisted. Upon investigation, the contact discovered that her vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The dealer was notified and the contact was informed that parts for the recall repair was not yet available. The dealer suggested that the contact could pay out-of-pocket for the repair and be reimbursed once the part became available. The contact declined the offer. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was in park(P), the vehicle inadvertently moved. While shifting into gear, the shifter moved into another gear. There were no warning lights illuminated. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure however, no additional assistance was provided. The approximate failure mileage was 83,000.
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced an unstated failure and was informed by the dealer that the vehicle might be repaired in October 2022. VIN tool confirms parts not available.
Was in reverse to enter a parking spot, shifted down to drive (lever moved to D) but car stayed in Reverse. I could freely move the lever from Drive to Reverse but the transmission would not shift out of reverse. I moved car to parking spot, moved lever to park (car never shifted out of reverse), put the emergency brake on, then shut the car off. The car will no longer start now because the transmission is stuck in Reverse (lever is in park). Significant safety issue...I could have unknowingly reversed into anything or anyone at first when I "shifted" to Drive remaining in reverse. Upon inspection the bushing/cap did fall off of the shifting cable, which was recalled on thousands of Fords same model and year. Consumer had to pay for a cap and seal to replace the one that was missing.
The contact owns a 2016 Ford Fusion. The contact stated when he tried to shift the vehicle into drive it failed and it would stay in Park gear. The contact opened the hood of the vehicle and noticed that the bushing detached from the transmission. The vehicle was towed to the contact's home where he was able to get a temporary repair on the vehicle. The dealer and manufacturer were contacted and both of them stated that the vehicle was not under NHTSA Campaign Number:19V362000(POWER TRAIN) and that he would have to pay for the repairs. The vehicle was not repaired. The failure mileage was approximately 1306
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the gear shifter inadvertently shifted to neutral(N) due to a detached gear shifter cable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not under recall. The failure mileage was 111,966.
The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked and turned off, she attempted to start the vehicle, but the vehicle failed to start. A warning message indicating that the vehicle was not in park(P) illuminated. The contact stated upon starting the vehicle successfully, she attempted to shift into gear, but the gear shifter remained stuck in park(P). The vehicle then started reversing. A bystander assisted the contact with stopping the vehicle by engaging the parking brake. The vehicle was towed to the dealer where the contact was informed that the shift link cable had fractured. The vehicle was repaired. The manufacturer was notified of the failure and advised the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 19V362000 (Power Train). The failure mileage was approximately 98,800.
Gear bushing issue not included in 2016 Ford Fusion Recall in 2019. Car was in a hand wash car was when the bushing broke and rolled into reverse. The car was turned off and then would not start because the gear shifter would not allow the car to go into park even though the shifter appeared to be in Park.
The power steering goes out randomly, mostly when it is hot outside or on the interior. It is not included in the current recall for this issue, however it needs to be. It happened in 2021 and now is still happening in 2022. No issues prior to the failure until power steering alert goes off. I have almost crashed multiple times due to this failure.
This recall should apply to my VIN but the dealer say it does not. NHTSA ID: 19V362 My car did exactly this issue thought I had put the vehicle in Park by the shifter but when I went to get out of the vehicle it started to roll away. I have found this part in the recall notice is what the problem but they won't replace it. So now I have a unsafe vehicle.
The contact owns a 2016 Ford Fusion. The contact stated while driving 25 MPH, the vehicle decelerated to 10 MPH independently and emitted abnormal sounds. There was no warning light illuminated. The accelerator pedal was depressed but the vehicle failed to respond and stalled. The contact was able to restart the vehicle; however, the failure reoccurred while driving that same day. The contact was unable to restart the vehicle after several attempts and turned the hazards lights on as she was in the middle of the road. The vehicle was towed to a used car dealer where it was diagnosed that the transmission had failed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there were recalls associated to the failure; however, the VIN was not included. The failure mileage was approximately 105,000.
Placed car in park and turned if off. When I took my foot off the brake it started rolling away. The vehicle would not start saying it was not in park.
On February 15th 2022 I experienced to failure in my powertrain system regarding the transmission center cable. I had my vehicle in park in a public lot and it began to roll away towards oncoming traffic. Thankfully I noticed and was able to get back into my vehicle and apply the emergency break before anyone was hit or injured when I looked closer I realized my gear shifter was in park but the dashboard read that my car was still in drive. When I tried to move the shifter It was completely stick in place and I had to get my vehicle towed to a Ford dealership. I spent $256.59 to have the transmission shifter cable replaced. In doing research on the issue I have learned there have already multiple recalls for this exact issue on 2016 Ford Fusion but when speaking to the dealership and looking on this website I was informed that my specific vehicle was not included in this recall therefore the repairs would not be covered. Also in my research I learned many other Ford Fusions who were not included in the recall have experienced the same exact system failure and safety concern. The Ford dealership that did the repair said it was the same part failure that resulted in the recall of the other vehicles. No warning lights messages or other signs appeared prior to the failure or notified me that a failure had occurred.
At a fuel stop I put shifter into park and turned off engine. When refueling was completed car would not come out of park. Dash shift indicator showed car was in neutral. Car was towed to local Ford dealer where inspection showed shifter cable had detached from transmission. The Ford dealer service department repaired the issue by replacing shift cable bushing (part number DG9Z*7K340) and cap (part number DG9Z*7S004). It is unknown if the replaced parts are available for inspection since I do not know if the service department retained them. It is unknown if components have been inspected by others. There were no warning lamps, messages or other symptoms of the problem prior to the failure. After researching this problem this appears to be the same issue that prompted a recall of the 2016 Ford Fusion with 2.5L engine.
A D V E R T I S E M E N T S
- Smyrna, DE, USA