This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Fusion. The contact stated that the gear shifter was stuck in park(P). There was no warning light illuminated. The vehicle was towed to the dealer and diagnosed with a defective shifter cable bushing. The contact was then informed that the vehicle was included in NHTSA Campaign Number: 19V362000 (Power Train) and the vehicle was repaired. Recently, the contact stated that the vehicle would lunge forward while in park(P). Upon investigation, the contact discovered NHTSA Campaign Number: 22V413000 (Power Train). The contact called the dealer and the manufacturer and was informed that his vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 55,000.
The contact owns a 2016 Ford Fusion. The contact stated that she placed the vehicle in the park position and then exit the vehicle, when without warning the vehicle inadvertently rolled in reverse and crashed into another vehicle. No injuries were sustained. No medical attention was required. A police report was filed. No warning lights was illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The dealer was not notified. The manufacturer was notified of the failure and advised the contact to take the vehicle to a Ford dealer for diagnosis but no further assistance was provided. The failure mileage was approximately 115,000.
The contact owns a 2016 Ford Fusion. The contact stated that after parking on a slight incline with the engine still running, the vehicle began to roll backward while the transmission shifter was in the park position. After being alerted the vehicle was rolling backward the contact stopped the vehicle by depressing the brake pedal. The contact then discovered that the transmission could not be shifted into drive(D), rendering the vehicle undrivable. The vehicle was towed to the local dealer who diagnosed that the transmission shifter cable bushing had detached and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The contact also indicated that the vehicle was previously serviced under NHTSA Campaign Number: 19V362000 (Power Train) for the same failure. The failure mileage was 130,000.
The contact owns a 2016 Ford Fusion. The contact stated while driving 35 MPH, the vehicle decelerated independently. There was no warning light illuminated. The accelerator pedal was depressed, but the vehicle failed to respond. The contact-??s husband was able to pull into the driveway. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 120,000. The contact also owns a Ford Escape with the same transmission issues.
The contact owns a 2016 Ford Fusion. The contact stated that while driving approximately 5 MPH, the vehicle lost motive power. While attempting to shift into gear, the vehicle shuddered and jerked. The vehicle failed to exceed 5 MPH while driving. The coolant in the engine was over the temperature message was displayed. The vehicle was taken to the local dealer where it was diagnosed that the engine was cracked. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the repair was not covered and provided no additional assistance. The failure mileage was approximately 55,000.
- Minot, ND, USA
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The contact owns a 2016 Ford Fusion. The contact referenced NHTSA Recall Number 22V413000 (Power Train). The contact stated after the gear shifter was placed in drive(D) and she placed her foot on the accelerator pedal, the vehicle failed to respond. The contact stated that a friend checked under the hood of the vehicle and noticed that the shifter cable bushing had detached. The contact-??s friend was able to reattach the shifter cable bushing and the vehicle operated as needed. The contact then stated that the friend had place his foot on the accelerator pedal to engage the vehicle then immediately engaged the parking brake to park the vehicle. The vehicle was taken to the dealer where it was diagnosed that the transmission shifter cable bushing needed to be replaced; however, the part to do the repair was unavailable. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 70,000.
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while his daughter was driving at an undisclosed speed, she experienced a failure with the transmission. The vehicle was not drivable. The driver towed the vehicle to an independent mechanic and was informed that the transmission linkage needed to be replaced. The vehicle was not repaired. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was unknown.
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle was stuck in a neutral position. There were no warning indicator lights illuminated. The contact received notification of NHTSA Campaign Number:22V413000 (Power Train ). However, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic who informed the bushing continued to pop off. The local dealer was contacted and informed the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called another local dealer, Fitts Ford 8000 Auto Dr, Riverside, CA 92504 but the vehicle was not diagnosed or repaired. The failure mileage was approximately 137,000. The manufacturer was made aware of the failure. VIN tool confirms parts not available.
i spoke to the Ford dealership service department tech about the recall (22S43/22V413) & was told that Ford stopped making repairs as of the end of July for the problem until the customer has an actual problem and has to have the car towed in - then & only then will parts be sent to the dealership for the repair - Ford repaired some cars in July but notified service departments that Ford will not ship out parts until a customer's car is towed in for repairs to be fixed....Ford will pay for the tow and all parts but cars are not to be repaired until they are broken! I spoke to a rep from Ford and their story was totally different - parts are not available until at least October, so my question is - what happens to cars that exhibit this problem? DOES THE OWNER HAVE TO WAIT UNTIL OCTOBER TO GET A FIX - that seems ridiculous - I asked to speak to a Supervisor and have been waiting for over 30 minutes so will hang up now since no one wants to speak to a customer......
The contact owns a 2016 Ford Fusion. The contact stated that upon the start of the vehicle, he attempted to shift the vehicle out of park(P) into drive(D); however, the gear shifter seized in the neutral(N). No warning lights were illuminated. The contact had the vehicle towed to his residence due to the failure. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 93,000. VIN tool confirms parts not available.
My 2016 Ford Fusion Titanium with the 2.0 EcoBoost has 75k miles. A couple of days ago, it started misfiring on cylinder 1 while driving. The vehicle started jerking when trying to accelerate onto the interstate. White smoke started pouring out of the exhaust and the vehicle was violently shaking. The check engine light illuminated and started flashing. I was stranded on the interstate waiting for a tow truck as the vehicle wouldn't start after I turned it off. The shop the vehicle was taken to stated the was a crack on the engine block causing coolant to get into the cylinder. Now I have to pay over $6k out of pocket for a long block replacement. This is a common issue with EcoBoost engines, and now the consumers are stuck forking the cost of a replacement. Ford knows this is an issue... More importantly, the fact I was stranded on the interstate with people passing me doing 85 mph and the hazard that it caused it what infuriates me the most. I really hope somebody is able to get Ford to remedy this.
The contact owns a 2016 Ford Fusion. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P) however, the instrument panel displayed that the vehicle was shifted into Reverse(R). Additionally, the vehicle was unable to restart. The vehicle was towed to the contact-??s residence. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The dealer informed the contact that NHTSA Campaign Number: 22V413000 (Power Train) was associated with the VIN; however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,000.
The contact owns a 2016 Ford Fusion. The contact stated that upon starting the vehicle, the gear shifter failed to move out of park(P) without warning. The vehicle was towed to her residence where a mechanically inclined relative inspected the vehicle. A code reader determined that power steering was defective. The DTC codes were reset however, the failure persisted. Upon investigation, the contact discovered that her vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The dealer was notified and the contact was informed that parts for the recall repair was not yet available. The dealer suggested that the contact could pay out-of-pocket for the repair and be reimbursed once the part became available. The contact declined the offer. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was in park(P), the vehicle inadvertently moved. While shifting into gear, the shifter moved into another gear. There were no warning lights illuminated. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure however, no additional assistance was provided. The approximate failure mileage was 83,000.
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced an unstated failure and was informed by the dealer that the vehicle might be repaired in October 2022. VIN tool confirms parts not available.
Was in reverse to enter a parking spot, shifted down to drive (lever moved to D) but car stayed in Reverse. I could freely move the lever from Drive to Reverse but the transmission would not shift out of reverse. I moved car to parking spot, moved lever to park (car never shifted out of reverse), put the emergency brake on, then shut the car off. The car will no longer start now because the transmission is stuck in Reverse (lever is in park). Significant safety issue...I could have unknowingly reversed into anything or anyone at first when I "shifted" to Drive remaining in reverse. Upon inspection the bushing/cap did fall off of the shifting cable, which was recalled on thousands of Fords same model and year. Consumer had to pay for a cap and seal to replace the one that was missing.
The contact owns a 2016 Ford Fusion. The contact stated when he tried to shift the vehicle into drive it failed and it would stay in Park gear. The contact opened the hood of the vehicle and noticed that the bushing detached from the transmission. The vehicle was towed to the contact's home where he was able to get a temporary repair on the vehicle. The dealer and manufacturer were contacted and both of them stated that the vehicle was not under NHTSA Campaign Number:19V362000(POWER TRAIN) and that he would have to pay for the repairs. The vehicle was not repaired. The failure mileage was approximately 1306
A D V E R T I S E M E N T S
- Aurora, IN, USA