This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Harsh or delayed shifting when starting from a stopped position or after slowing in traffic and trying to accelerate. Happens in drive and reverse. I bought the car new and has been happening since. Only 1150 miles on car at this time. Have taken to dealership several times with no resolution.
This vehicle has had a dead battery 2 times after sitting overnight. No extra power draws we added. The last resulted with the engine light on once it was jump started. The engine code that was on was a P068A ECM/PCM power relay de-energized performance. It will be scheduled to go to the dealership to try to resolve this issue
This vehicle has had a dead battery 3 times after sitting overnight. No extra power draws we added. The last resulted with the engine light on once it was jump started. The engine code that was on was a P068A ECM/PCM power relay de-energized performance - too early. This vehicle has already been brought into the dealership where they performed a battery test and reprogrammed the modules. This was less than 1 month till it happened again
Similar to issues others were having with the throttle control placing the car into "limp" mode, it would appear that this is what happened yesterday as my wife was driving the car on a major highway near pittsburgh (376 West, near the split of 79 North/South) with me in the passenger seat, and three kids under the age of 9 in the back seat. Without warning, the car seemingly shut off or "throttled down" and began to shimmy and shake, losing most of its functionality. We were forced to pull to the side of the road, which we barely did, with vehicles speeding past at 4 lane highway speeds. The following day, I contacted Ford and explained the situation but was not told anything about this systemic issue. It was not until I discovered the issue on my own, that I learned about the fact that Ford has not issued a recall for the electronic throttle body control but instead a "customer satisfaction program" which was not communicated to me, to the best of my knowledge, until after we nearly lost our lives and I had to have the car towed. This issue is going to get someone killed (if it has not already happened) and it would appear that Ford fails to appreciate it. My vehicle has just over 18,000 miles on it. I own 2 Ford vehicles but won't be buying another.
- Mcdonald, PA, USA
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While driving today, I suddenly lost the ability to accelerate. The vehicle began to vibrate abnormally, and then the power went out. I began to smell smoke, and I almost hit the vehicle in front of me because I couldn't control my car! once I finally came to a stop, I was able to restart it and pull over to a safer area-- but the smoke remained. I believe the throttle body is malfunctioning, which is unacceptable on an almost-new car.
The etb (electronic throttle body) has failed twice. Once causing complete mechanical failure, the other causing the vehicle to go into limp home mode. I've read thousands of similar reports about 2013-2016 Fusion doing the same thing. This hasn't costed me any money but it's extremely dangerous, for the car wont move over 8 mph suddenly.
4th time: Engine misses, violent shaking like torque converter is connected, gas pedal not responsive, dash board lights up with a wrench. Owners manual says go to dealer asap. Been to dealer once, they said a transmission reprogramming was necessary. Now it has happened again within 12 days of being "fixed". this is very dangerous when driving at highway speed, or any speed for that matter, and the car dies and shakes and jolts. This has happened at 25 mph and 50 mph. One time in heavy traffic on a hill and I couldn't get up the hill and just had to block traffic. Help! if I can make it, back to the dealer tomorrow.
While traveling on business my 2016 Ford Fusion fleet vehicle suddenly lost power to the accelerator and began vibrating. The gas pedal could be pressed but had no affect as if it had been disconnected and an orange wrench appeared stating see manual. I was traveling approximately 70 miles an hour at the time (cruise control was set and had been at this speed for some time, no recent acceleration had occurred). When it happened I was in the middle of a highway construction zone with no shoulder. I went to tap the brake to see if it was still functioning and when I reached for it with my foot it was already partially depressed and when I tapped it the car felt like the brakes had locked or were for some reason extremely sensitive causing me to rapidly decelerate almost causing an accident since people were traveling behind me. After that happened I decided I had no other option and moved off to the right between the cones and brought the vehicle to a complete stop. When I was at a complete stop the vibrating intensified briefly before I was able to shut the car off. I waited 5 or 10 seconds and turned the car back on and it seemed to work fine. I completed the remaining 60-70 miles of my drive and have made a few 50-100 mile trips since without it occurring again so I thought it was a fluke thing until I got an email from the fleet company stating this is a known issue, I am scheduled to bring the car in for repair now. The incident occurred at approximately 12,000 miles.
The vehicle starts running rough, steering becomes loose, the wrench light comes on with the message 'check owners manual', then the engine stalls. This happens when the car is in motion. It has happened twice at low speed ~35 mph and once at high speed ~70 mph. We have had it in the Ford dealer twice. The first time they said there was no code so they couldn't do anything. The second time they said they reprogrammed the PCM with a recall 16B32. I will drop it off this morning for the 3rd time.
I have a 2016 Ford Fusion that I purchased in February of this year. It has lost power four times in the last three days that I have driven it, twice in rush hour traffic heading to and from dallas for work. A wrench will show up on the dashboard, a message saying "see manual" will pop up, and the vehicle fails to accelerate. I cannot pull the vehicle over out of the way of oncoming traffic because it will not accelerate at all. I've taken the car into the dealership twice. The first time was this past Monday. I was told that the vehicle needed a software update and a new throttle body and that the car would be fine afterwards. On my way home yesterday, during rush hour traffic on a busy four lane highway work no shoulder to pull off on because of constriction, my vehicle lost power again. I was able to turn the car off and on and make it to the dealership. They replaced another part and once again told me that the issue was fixed. My issue is not with the dealership, it is with Ford Motor Company. I have contacted them twice regarding my vehicle and I have yet to receive a callback. I purchased this vehicle brand new. The issue is a known issue to Ford, but there has yet to be a recall. Do I have to die in my vehicle on 35E in an accident before someone does something about this? I'm afraid to put my children in this vehicle as it puts my family's and my life in imminent and substantial danger. Please help me with this I issue. I can't continue to drive this vehicle.
While driving down the highway in congested traffic the vehicle suddenly lost all engine power. The engine and car started shaking and the engine idled back and forth between 1000 and 2500 RPM's. a message appeared on the information screen "see manual". the car had no acceleration at all and I had to coast through several lanes of traffic to the shoulder. All electrical remained working. Just no engine power at all. I shut the vehicle off and started it back up, it struggled to start at first. While driving to the Ford dealership for repairs the same problem occurred twice more. During normal driving. No intense acceleration. Cruising traffic at around 65 mph. It was a very dangerous situation to loose all accelerator power in the middle oft of a 5 lane highway. I had several close calls trying to drift across lanes of traffic as I did not want to use the break and come to a complete stop in the middle of the highway. I was very afraid there would be a crash. Several of my coworkers that have the same vehicle have had very similar issues with their vehicles. Driving and sudden power loss. Luckily no injuries or crashes to date. Apparently there is a recall for the throttle body but our fleet company element never received a recall notice, nor passed that onto us.
This is an issue that has grown. I have documented proof that dates back to March 2016. This issue is an escalation of old problem that Ford refuses to acknowledge is an issue. I say this because there is no current recall on this issue. On 9/03/2016, I was driving on West Georgia rd in simponville SC when all if a sudden the car jerked. Then a wrench and check engine light came on. I car started to lose power. Luckily, no car was trailing behind us or I'm sure it would have ran into the back of us. I say this because my foot was on the gas pedal so a car behind me would not have known to slow down til too late. I had just taken my car to the dealership the week befor for a second time due to car stalling right after a take off from a stop. Each time to be told nothing is wrong and the check engine light be turned off. Each time service person says bring it back if check engine light starts blinking or has a red dot because something then is wrong. After this incident I make a formal complaint to Ford. A manager calls me and I return her call. She asks about what happened and I tell her. I also tell her Ford had an issue. It's dangerous to drive a car that at anytime may lose acceleration while driving and cause an accident. I pray this doesn't happen to my family. I bought this car after researching it was just as good as a Toyota or Honda. She suggests I take it to a different dealership which I say I already have plans to. But she also say to have a technician ride with me to give pointers on how to drive to avoid the stalls. My experience was not a stall. It was a list of power while driving a car I purchased new less than a year ago. The 2nd dealership says it's a throttle body issue. It can be repaired but appointment not til 21st. Plus no loaner car. I have to work to live and par for that car. Ford needs a recall before there's a death.
While driving on the interstate and city streets, the car loses power with a wrench display referring to the owners manual. The issue involves the AWD clutch and occurrs with no warning causing an extremely hazardous driving condition that can result in immediate injury or death depending on the driver's reaction and traffic conditions. The car has no power but the driver still is able to steer the vehicle while the engine has a very rough idle.
My 18 year old daughter was driving the Fusion attempting to enter a highway ramp (route 22 in springfield NJ) to go dorm shopping for school. Upon entering the highway and accelerating on the ramp the vehicle stalled and became unresponsive to acceleration while pressing down in the pedal. The vehicle behind her began to accelerate; the Fusion then lost all power, the vehicle stuck her in the rear and pushed my daughters Fusion into an active lane with traffic traveling at 55 mph and up. There was minor aesthetic damage to the Fusion. But that is not my concern in the least! the Fusion was stuck on an active high speed highway, my daughter could or should have easily been seriously injured or killed! this is the demarcation of a near miss! the check engine light came on with the 'wrench icon' the vehicle had to be towed to a local dealer. Then there are 100's of articles pertaining to injuries and fatalities due faulty throttle bodies! Ford sales failed to mention that during the sale! I stopped at Ford service this morning to advise them of the details of the incident and the service advisor stated 'ah yeah gotta be the throttle body' 'happens all the time' 'there was a bad batch'!
The contact owns a 2016 Ford Fusion. While driving approximately 60 mph, the accelerator pedal was depressed and the vehicle failed to accelerate. The check engine and air bag warning indicators illuminated continuously. The vehicle came to a complete stop, shook, and stalled. The vehicle was able to restart. The dealer could not duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,700.
Lost all power to the vehicle while going 45 to 50 mph. Terrible situation to be in and would not want this to happen to others. Ford knows this is an issue and needs to deal with it better
While driving about 50mph, my car all of a sudden lost power and wrench light on the dash illuminated. (new car purchased 11/2015) dashboard stated to see manual which in turn told me that it is a powertrain failure and to see a dealer. Engine, A/C and radio all seemed to be running fine and as I came to a stop the car ran rough at idle and had very little power. After turning it off and then on again, the car was back to normal and no more warning lights on the dash. This was very odd considering I only had 14K miles on it. This happened on three separate occasions within one week. Took it to a Ford dealer and I told them after researching and seeing all these common occurrences, it appears that the electronic throttle body is failing. The tech said he has heard about the issue on older models and not the 2016 but it was familiar to him. After running diagnostics, it was in fact the etb and Ford replaced it at no charge. This issue does seem to be very prevalent and I am curious if Ford is simply replacing the etb with an new... or are they making an updated/upgraded version? I really hope that they do re-manufacture a better etb a si hope it doesn't fail again so soon in another 14K miles...
While driving to work my 2016 Ford Fusion I had just purchased in January 2016 cam to a jerky stall-out heading towards a stop light. I was able to restart the Fusion and barley make it into a small parking lot. The "service engine" light came on. I called the tow-truck, because obliviously the 2016 Fusion purchased in Jan was not safe to drive! towed to a Ford dealership said there was a "throttle body" internal failure and they replaced the throttle body and re-calibrated the new one... did some research and this is a big problem with the Fusion-line! so why is there no recall this could kill someone on a busy highway! so my question is... is the new throttle body they placed in my Fusion actually fixing the [xxx] problem or are they kicking the can down the [xxx] road" is there a redesigned throttle body or did they stick the same type with no modifications back into my Fusion? would like to point out* I did receive excellent customer service from the Ford dealership, but when a car has less than 10K miles... should I already have that huge of a problem" answer no! if something to this effect happens again I may see what the trade in price on a 2016 Ford Fusion is! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2016 Ford Fusion. While the vehicle was in park with the engine running and the gear shifter shifted into park, the front passenger attempted to exit the vehicle, but the gear shifter disengaged into reverse. As a result, the vehicle rolled away and dragged the front passenger along until the vehicle came to a halt on leveled surface. The front passenger sustained head, spine, and rib injuries as well as abrasions that required medical attention. The vehicle was not diagnosed or repaired. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was unknown.
A D V E R T I S E M E N T S
- Irving, TX, USA