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10.0

really awful
Crashes / Fires:
8 / 1
Injuries / Deaths:
5 / 0
Average Mileage:
27,099 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Ford Fusion brakes problems

brakes problem

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2016 Ford Fusion Owner Comments (Page 1 of 4)

problem #69

Jul 072024

Fusion

  • miles

A D V E R T I S E M E N T S

While traveling at a high rate of speed of 75 mph, on the highway, my brakes failed, the brake pedal was pushed to the floor. The car was hesitant to shift/accelerate. Upon trying to get some type of braking remedy i almost crashed from off the bridge that i was trying to merge on to. upon trying to stop the car i went up a small grade which brought the car to a stop with the emergency brake on. While out of the vehicle the back, driver side caliber caught flame with bluish and greenish flames from the brake fluid coming out, being the metal was at an extreme temperature. I thankfully had my children's drinks/slushies in the car to throw on the flame to stop the spread and to put the flames out. I had to call for a tow truck to get myself and children off the side of the highway. After a $172.98 bill, the car was towed home. I contacted the dealership, which was then told i was responsible to pay and have it towed yet again to the dealerships lot. I have contacted the ford manufacture customer service line, dealership and the number for the recall notice multiple times to get my car fixed and have yet to receive adequate help in doing so.

- Melbourne, KY, USA

problem #68

Oct 012021

Fusion

  • miles
While driving to pick up my wife from work, I was not able to accelerate past 35-40 mph. Upon arriving home, we noticed that the brake lights were staying on. We took the car to our local Ford dealer and was told it was a stop lamp switch pad that had broken off and that, unfortunately, the pad was not sold separately, I would need to purchase the entire brake pedal assembly and pay for the labor to have it installed ($585.11). Shortly after this occurred I found that 2013-2015 models of the Ford Fusion (same body) had been recalled for the same issue. The pad becomes brittle and breaks apart when the car is predominantly in hot and humid climates. I live in Deep South Texas where temperatures and humidity hover around 100 degrees for 10 months a year. I believe other model years should be added to the recall list. Not being able to accelerate could have caused an accident.

- Rio Hondo, TX, USA

problem #67

Mar 132023

Fusion

  • miles
There is an Unrepaired Recall associated with my car. The Manufacturer Recall Number is 23S12. The NHTSA Recall Number is 23V162. The https://www.nhtsa.gov/recalls website instructed me to file an online complaint if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner.

- San Diego, CA, USA

problem #66

May 292024

Fusion

  • miles

A D V E R T I S E M E N T S

The previous 2 models of this car had a recall on the button underneath the brake switch that is engaged by the pedal. They have not changed the design and the 2016 has the very same issue, plus another issue. We were able to replace the button ourselves since they decided not to admit that they did not change these parts even though they knew this was an issue years prior. Not only that, but the holder for the switch is part of the entire pedal assembly and it is the only part of this assembly that is made of plastic. The rest is metal. The problem is that since this is plastic, and it resides where the heat comes out from under the dash, the part becomes brittle and breaks into a million pieces just with normal wear. The pedal assembly is super expensive and you can't even get it out without removing the entire dash. We tried to get a used part and spent half of the day taking the part out only to find that it had done the exact same thing that my daughter's car did. The plastic disintegrates and falls apart. At that point there is no brake switch and the brake lights stay on and the car will decrease speed without warning or won't accelerate. This is something I am pretty sure Ford is well aware of since they recalled part of this defective design years ago. They just didn't admit that the entire thing is designed to fail. It is only a matter of time due to the constant heat that the plastic holder for the brake switch is on. All they had to do was change it to metal and it would have fixed that part of the issue, but then there is also the button itself that disintegrates due to the same heat exposure causing the symptoms listed above. They knew very well the design was flawed since the 2 previous years of this car were recalled for the same issue, and they are still using the same parts in the exact same way. They have not fixed anything and this company needs to be held accountable before someone gets hurt.

- Penfield, IL, USA

problem #65

May 062024

Fusion

  • miles
I have contacted Flagship Ford Carolina in Puerto Rico in regard to processing my recall and continue to be pushed aside. For over a month now, I am told someone will call me back and never does or I am transferred and receive no response. When I call back week after week, it is the same situation over and over with someone different. One person has told me they work on this recall but have to confirm if parts are available and that someone will get back to me. It has been two weeks since. I have to ship my car back to the states in less than two weeks, and the recall is supposed to be completed. This is unacceptable. Their information is below. Flagship Ford Carolina Ford dealer in Carolina, Puerto Rico Address: Parque Escorial, Av. 65 de Infantería KM 5.3, Carolina, 00984, Puerto Rico +1 787-302-2723

- Carolina, PR, USA

problem #64

Jan 222024

Fusion

  • miles
I went to pick my daughter up from school as usual and the brakes would not work when I tried to stop in the turn loop. It caused me to crash the side of the car into a cement light post.

- Merrillville, IN, USA

problem #63

Nov 282023

Fusion

  • miles

A D V E R T I S E M E N T S

Ford Dealership is refusing to preform the brake line recall 23S12, if I do not purchase new lug nuts saying that they are swollen, deformed. I called the corporates number and they told me they are aware of the issues with the lug nuts, but also said I would have to pay out of pocket for them to preform the brake line recall. I'm now worried about the condition of the lug nuts since the hold they wheel on as well as the brake line in the above mentioned recall which they are refusing to service without taking payment over a recall !!!

- Millington, TN, USA

problem #62

Aug 212023

Fusion

  • miles
Brake Booster Failed. No warning lights prior. I was driving when all of the sudden my brakes stopped working and brake pedal became very stiff and extremely hard to press down. I almost hit the car in front of me but fortunately was able to swerve on to the shoulder and had to take a right through a red light and was able to roll the car to a stop almost 40 yards further. I could have caused a severe accident. I see now there is recall for the same issue on F-150 trucks. I definitely think this needs to be a recall as I could have been severely inured or possibly fatally injured. My brakes do not work properly and the brake pedal is extremely hard to press down. The Ford dealership ran a diagnostic and stated, Replace engine camshaft, vacuum pump and related gaskets and hardware. Do not recommend driving vehicle until all repairs are performed. The vacuum pump is the brake booster pump recalled on other ford vehicles. This is a safety issue 100 percent as brakes suddenly stopped working at a high rate of speed not allowing driver proper stopping distance. My car is still not drivable because I can not properly brake at a safe stopping distance. It takes all my leg force just to start slowing down a tiny bit. This needs to be resolved right away.

- Arlington Heights, IL, USA

problem #61

Aug 032022

Fusion

  • miles
My driver door lock light will not glow when I lock my vehicle. Transmission is slipping and has a recall on it. Front brakes has a recall.

- Meridian , MS, USA

problem #60

Oct 112023

Fusion

  • 130,000 miles
The contact owns a 2016 Ford Fusion. The contact stated that while her husband was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop immediately. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics). The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

- Arlington, TX, USA

problem #59

Sep 272023

Fusion

  • miles

A D V E R T I S E M E N T S

Coolant leak into engine causing over heating 24/7, damaging and leaking into combustion chamber, spark plugs had to be replaced, engine needs another replacement after I had replaced it the first week I got it with the vehicle-??s warranty, engine is at risk for engine fire and failure. Transmission shifter cable replacement, became detached and damaged, car was stuck in reverse twice and had to be towed to mechanic. Current Recall on breaks because of possible fluid leak for ford fusions, at risk for crash. Engine currently is shakey when you first start it up.

- Los Angeles, CA, USA

problem #58

Sep 012023

Fusion

  • miles
August 15, 2023 factory recall (Manufacturer recall 23S12) repaired by Ford dealer for FRONT brake fluid leak. Three weeks later I noticed an increased in the brake pedal travel, checked brake fluid which confirmed why brake pedal had more travel. Topped off brake fluid. Drove for a few days and again brake pedal travel increased. Took car to an independent certified auto repair shop and they confirmed the REAR brake line was leaking. Shop owner had to replace the brake actuator which was damaged by the brake fluid leak.

- Pemberton, NJ, USA

problem #57

Sep 042023

Fusion

  • 77,300 miles
The contact owns a 2016 Ford Fusion. The contact stated while driving 40 MPH, the contact heard an abnormal sound and became aware that when the brake was depressed, the brakes failed to operate as needed. No warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,300. The VIN was not available.

- Charlotte, NC, USA

problem #56

Sep 122023

Fusion

  • 86,854 miles
The contact owns a 2016 Ford Fusion. The contact stated while driving 30 MPH and approaching a stop light, the brake pedal was depressed; however, the brakes was inoperable. The contact stated that she was able to slow the vehicle by driving up a hill. The contact stated she was able to use the parking brake to securely park the vehicle. The contact stated she was able to drive the vehicle to a local independent mechanic. The vehicle was diagnosed but no brake pedal nor brake system failure was found. The contact was informed that the vacuum booster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,854.

- Millersville, MD, USA

problem #55

Sep 012023

Fusion

  • miles
This incident has happened to me more than once in the past few months. I am driving along the highway and all of a sudden I lose my power steering. The dashboard reads STEERING ASSIST FAULT. Service required. As well as Service Advance Trac. Safety issue because going at moderate speed to get onto highway and losing all power steering could cause me to go off road if in bad weather like rain or snow. In each situation all it took was me pulling off road and resetting the car by turning engine off and then turning it back on. I have take it to a Ford dealership near me and they ran a full diagnostics but couldnt find anything really wrong with it but it continues to happen at least once a month. Ive read similar incidents with Ford Fusion owners on Google and they werent sure as I that if it was the brake sensor or ABS Module that needs to be replaced. Any assistance or advice you could give me would be appreciated.

- Encinal, TX, USA

problem #54

Aug 122023

Fusion

  • miles
My brakes failed. Pedal went to the floor. Brake fluid leaked out. Extremely terrifying.

- Haverhill, MA, USA

problem #53

Aug 042023

Fusion

  • miles
on Friday8/04/2023, my wife backed out of the garage and down the driveway. As she did she wanted my help to reset the radio and applied the brakes and tried to put the Fusion in park. She turned off the ignition but the vehicle continued to roll back and she applied the parking brake to stop the car. When she tried to restart the car, the car would not turnover and the shifter was locked in park. I was not able to start the vehicle by jump starting the car. I called the Ford dealer and the service department man told me there was no recall on our Ford Fusion for the shifter bushing. When I checked the shifter cable, I could see that the cable was off the the transmission linkage post and the bushing seemed to be nearly totally missing. I put the cable back on the transmission linkage post and was able to shift the transmission and could star the car. I drove the car back into the garage as it is a level surface. There was no prior indication or warning that this problem may happen. I plan to go to the Ford dealer in the morning when they open as they are closed on the weekend. No injuries or property damage happened. I am unable to determine if any damage to the cars powertrain was sustained.

- Paragould, AR, USA

problem #52

Jul 102023

Fusion

  • miles
Brakes went out while driving on the interstate, brake fluid level low light came on. Myslef and others were at great risk as I was traveling at high speeds without a way to brake. Got it towed to a repair shop and was confirmed to be the front brake hoses. There were no warning signs of this happening.

- Pensacola, FL, USA

problem #51

Jun 062023

Fusion

  • miles
I got into an accident around May 3rd. Roughly around 11 pm to 12 am. To inform whomever is reading, none of the issues I will list have happened prior to this event. At the accident my car would not turn on, and it would not lock. As well as a piece of the car had broke off. I took my car to Mike's auto body for repairs. When the person inspecting the car had reviewed what was wrong with my 2016 Ford Fusion, I was informed part of the issue was the starter. I was informed by Nick a staff member of Mike's auto body, that the piece was replaced. After I had picked up my car on June 6, 2023 as per the receipt from my payment. The first time the event happened was on around June 6th to June 20th (I know it happened on a rainy Tuesday or Wednesday anywhere from 7am to 8am prior to Thursday June 22nd.) My car flashed "See manual" on my dash board. The air bag light had turned on. My car would not accelerate, the brakes functioned at this point, but when I pulled off the road and parked my car shook. When I had turned my car off, took out the keys, and turned it on again the problem was "resolved" and I was able to continue driving to work. I had called the auto shop and eventually left my car with the auto shop to be safe. The next event happened on Thursday June 22nd at 4:10 pm after I had picked it up from the auto shop when Nick had informed me my car was safe and nothing was reading on the scanner. (I took a picture of the dash board to show the message) and turned my car back into the auto shop. To note, the brakes did not work during this time. The next time it happened was the first time I drove my car again after picking it up from Mike's auto shop. July 1st at 12:47 pm. The same stuff happened. I recorded on video what my car was doing. My car decelerate when my foot was still on the gas, the brakes were not working, hot air out of the ac, car shaking. It happened 10+ times today (7/15/23) after leaving the dealership to fix a recall I have several videos of

- Spring Hill, FL, USA

problem #50

Jul 102023

Fusion

  • miles
Safety Recall 23S12/23v162 recalls with problem with FRONT brake flexible hoses...same problem exists with these hoses on REAR brakes. Notified dealer where I purchased but the service department was not interested in an u reporting

- Abingdon, MD, USA

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