This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2015 Ford Fusion. The contact stated that while driving at unknown speeds off the freeway in the rain, a 2006 Ford Fusion veered into her lane and hit her vehicle, which caused her to drive on the curb and hit a metal light pole and telephone pole. There were no warning lights illuminated. The air bags deployed emitting debris, and her right hand was broken, burned, and scared. The ambulance took her to the hospital, where she received medical attention. The contact noticed smoke inside the vehicle. A police report was filed. There were no reported fire. The vehicle was towed to a tow lot. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted.?The failure mileage was approximately 115,000.
I brought a 2015 Ford Fusion and the airbags was missing as well as unrepairable overheating issues in the engine. I replaced the whole cooling system and the reason for overheating still can-??t be determined. I brought the car for $5000 and had $3000 of work done and it is still not drivable. The dealer refused to fix it or give a refund. I still have not been able to drive the car.
I've already submitted this complaint before and nothing is done by it and investigator investigated this but I'm still continuing to have this problem and Ford will not fix the issue unless I spend thousands of dollars. I am having an issue with the safety airbag system the AC system not working The windows do not work, passenger windows don't work, ac control system doesn't function...
1.Air bag-control module :P&A RCM failed. 2.control module not working that's mean upon impact the sensors will send the signal to the control module, but the module will not be able to initiate the deployment of the airbags, putting the passengers of the vehicles at risk. 3.yes the component been inspected by ford dealership. 4.yes airbag lamp is on. a month ago the lamp is on.
On May 15, 2023 I got in my car, proceeded to drive off when I noticed that the airbag light was still illuminated on the instrument panel. I notified the dealership the next day and dropped my car off on May 17, 2023. On May 19 a diagnostics test was run and revealed that I had a faulty seat belt buckle. I declined service on the car. This was shocking to me since I took my car to them less than 4000 miles and less than a year ago for the airbag light staying on again in 2022. At that time it was revealed that it was the passenger seat position sensor & it was repaired. In 2020 my car was also a part of Recall 19S25 for the seat belt. In 2018 repairs were also done on my car due to the airbag light coming on as well. I'm driving the car but now don't know if it is safe to drive. When I picked up the car, the light was still on but about 4-5 days later the light went off by itself. The passenger seat has barely been used since I purchased the car in 2015. After the repairs were done in 2022, the seat/seat belt has not been used so I don't understand how it can be faulty. It seems to me that there's a defect somewhere and it should be investigated. I would appreciate if this is given serious consideration. When I spoke with Ford Motor Company, they told me to contact you to have you investigate the matter. I am working with the Customer Relations Rep with Ford of Franklin- [XXX] at [XXX] regarding this matter. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Nashville, TN, USA
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The contact owns a 2015 Ford Fusion. The contact stated while driving 65-70 MPH, the messages: "Failed to Connect to AC Control System-??, -??SRS Air Bags System Malfunctioning" and "Blind Spot Visual System Not Working" were displayed. Additionally, the vehicle went into limp mode independently and would not accelerate over 65 MPH. The contact stated upon parking the vehicle, the doors and windows failed to unlock. The contact banged the front driver's side door several times and the door finally unlocked. The contact was also able to unlock the rear driver's side door after several attempts. However, the front and rear passenger side doors remained locked. The vehicle was taken to the dealer but the dealer declined to assist. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The contact stated that the vehicle was then taken to the dealer to be diagnosed. The contact was informed that the air bag seat position sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 38,000.
I have a 2015 ford fusion with around 37000miles. But the sealing between air bag and passenger side dashboard are broken. I'm afraid that the air bag might pumped out under normal condition if the cracks are too big. I think it could be quality issue. It could be very dangerous and put our lives at risk. Besides that, there was no warning lamps, messages or other symptoms of the problem prior to the failure. I called Ford customer service, they said that it could be their quality problem. However, they won't take the responsibility because they don't have recall for that issue. I think it put mine and my family's lives at risk, and I do need to bring attention.
Randomly and without warning, the entire climate control system shuts off as well as the entire center console. The only message during this period is "temporarily lost communication with climate control". When all this shuts off, the drivers side controls for the windows becomes inoperative as well as the passenger side lock/unlock button. This renders a safety hazard because during times of heat and cold it becomes impossible to run the climate control or roll the windows down for any air movement. Also an extreme hazard is the passenger is unable to unlock the doors in even of an emergency. Occasionally when this happens, the air bag light will illuminate, causing unknown safety hazards in that aspect. I have contacted the dealership and was told it sounds like a potentially faulty computer module, or faulty wiring that could cost thousands to repair. The issue occurs 80% of the time the car is in operation and seems to happen more on hot days where it becomes critical to have air movement/AC.
Air bag light came in, Ford dealer says seatbelt retractor pin broken, electrical connection corroded and entire assembly needs replaced! the have a service alert on this problem but no recall. Airbag will not operate until fixed! cannot afford the cost of repair! help!
While iam driving some time air bags image light up on the speedometer, collision warning will also light up and steering getting tighter.this is happening while iam driving on the streets and some time its happening on freeway too
I was stopped at a stop sign and was hit head on and the air bags never deployed. Damage to my grill, hood, bumper, side panels and driver side door wouldn't open. The impact should have caused my air bags to deploy. It was a hard enough impact that it actually moved my car. Air bags do not work.
The contact owned a 2015 Ford Fusion. The contact stated that the vehicle hydroplaned while traveling on the highway. The vehicle slid into a ditch, rolled over several times, crashed head on into an embankment, and landed on its roof. None of the seven air bags deployed. The vehicle sustained severe front end damage and was deemed destroyed. There were no injuries. A police report was filed. The vehicle was towed by the insurance company for investigation. Their findings were still pending. The dealer and manufacturer were not contacted. The cause of the failure was not determined. The VIN was unknown. The failure mileage was 97,500.
The contact owns a 2015 Ford Fusion. While driving at any speed, the air bag indicator illuminated and flashed on and off. The contact received notification of NHTSA campaign number: 19V590000 (seat belts) and another unknown recall letter regarding the air bags. The contact took the vehicle to bob rohrman schaumburg Ford (847-605-0800, located at 815 East golf road, schaumburg, il 60173) where the dealer stated that there was no recall. The vehicle was not diagnosed or repaired. The manufacturer was called, but the line was busy. The failure mileage was approximately 139,888. The consumer stated the engine, stability control, transmission lights have all illuminated. The vehicle broken down twice.
The contact owns a 2015 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 19V001000 (air bags). The contact dropped the vehicle off at new brighton Ford (1100 silver lake rd nw, new brighton, mn 55112, (651) 633-9010) to be repaired. The contact was not given a direct answer as to when the vehicle would be ready. The contact spoke with a manager at the dealer and was informed that someone would contact her to reschedule the repair. The contact had not yet heard back from anyone. The manufacturer was not contacted. The contact had not experienced a failure.
Vehicle displayed airbag warning light. After Ford inspected the vehicle they stated that the defect was in the driver's seat belt buckle and that it would need to be replaced at a cost of $400. Ford stated that the defect would not allow the air bags to deploy. I asked for my vehicle back but had to pay $89 for diagnostics. Took vehicle home and removed driver belt buckle and discovered wire broken at base of buckle (see attached images). This defect that will not allow airbags to deploy and involves a broken wire in the belt buckle should be a safety recall. Otherwise, what will happen is all the vehicles that have broken wires will not get fixed and the only defense is the seat beat alone.
The contact owns a 2015 Ford Fusion. The contact stated that the air bag warning indicator flashed and remained illuminated. The contact was uncertain if the air bags would function when needed. The vehicle was taken to jim burke Ford automall (5300 gasoline alley dr, suite B, bakersfield, ca 93313, 1 (888) 318-6617) for diagnostic testing. The results were not provided. The manufacturer was notified of the failure. The failure mileage was not available.
Takata recall - I was involved in an accident 1/26/19. Big Ford truck hit me in my passenger side about the middle of the car toward the rear. It sent my car into a complete 360 spin across 2 lanes of traffic. No air bags deployed. My car has been totalled and both insurances dealt with advised me to find out why not. My car currently does not have a takata recall according to website. Possible it should be included.
'takata recall' on 6 Feb 2019, my son was cut off by another driver causing him to hydroplane off of the highway and through a ditch, making contact with a tree. The Fusion suffered moderate damage to the front end, and undercarriage. None of the air bags in the vehicle deployed even with the front end removed. My insurance company is totaling the car making my wife and I to wonder why our son was not protected by the airbag" it clearly should have deployed given the force of the impact. I have seen that there was a class action lawsuit for this in October of 2018. Is this case still open"
A D V E R T I S E M E N T S
- Baytown, TX, USA