This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Fusion. While driving 25 mph, the driver's side brake line malfunctioned. The brake pedal was very loose and traveled to the floorboard. The contact was able to pull into a parking lot and bump against a curb to stop the vehicle. The vehicle was towed to an independent mechanic who repaired the driver's side brake line that was leaking brake fluid. The failure recurred with the passenger side brake line, which was also repaired by the same mechanic. In addition, the check engine indicator illuminated. The mechanic changed a coil pack on cylinder number four on the engine, but the failure recurred the following. The contact stated that the engine shook and excessive smoke poured out of the exhaust pipe. The vehicle was taken to riverside Ford (2089 riverside dr, macon, ga 31204, (478) 464-2900) where they changed a spark plug on cylinder number four. The failure recurred and the vehicle was taken back to the dealer. The dealer found coolant in the engine with the fluid entering through the cylinder number four block. The dealer quoted the cost to replace the entire engine. The manufacturer stated that the vehicle was not under warranty. The contact researched the failure and found that it occurred many times with a possible engine design crack. The manufacturer did not assist and referred the contact to NHTSA. The brake failures were repaired. The failure mileage was 86,000.
The contact owns a 2015 Ford Fusion. While the vehicle was parked on an incline, it rolled backwards. The contact used the emergency brake to stop the vehicle. There was no warning indicator illuminated. The vehicle was towed to hawk Ford of oak lawn (708-599-6000, located at 6100 w 95th St, oak lawn, il 60453) where it was diagnosed that the transmission linkage chain fractured. The vehicle was repaired, but the failure worsened. In addition, the check engine warning indicator illuminated and blinked. Also the 'pull over and stop the engine' warning indicator illuminated. The manufacturer was made aware of the failures and stated that the vehicle was no longer under warranty. The vehicle was not repaired. The failure mileage was approximately 83,000. The VIN was unknown.
On June 9th 2019 the check engine light came on my 2015 Fusion while driving in the city. I took the car to the dealership on June 10th for a oil change and notified them the engine light was on. They performed the 'works' service and told me the light was not on. The light was on when I pulled in the parking lot so it is my belief they cleared the code without performing a diagnostic test. June 29 the engine light came back on. June 30 I stop at an auto parts store that does a free diagnostic. The results were misfire on cylinder 2. I took the car back to the dealership July 1st and presented them with the information from the auto parts store. They confirmed the misfire and replaced the coil pack and the spark plug. On July 3 after driving 100+ highway miles I parked the car and several hours later when I returned the car stalled when I started it. It took 3 attempts before the car started. The engine was sputtering and the light came on briefly. July 12th, the engine light came back on while on the interstate. The car continued to drive normally. I parked the car at my home. July 15th started the car I could hear the sound of water rushing through the dash. I drove the car 3 miles to the dealership and noticed white smoke coming from the tailpipe. I left it for a diagnostic evaluation. The following week the dealership calls to tell me the car needs extensive engine repairs heads, gaskets, etc. August comes and the dealership still has my car. A few weeks later I'm told the parts are on back order and there is no expected arrival date. Oct 30 all parts are in and the repairs start. The repairs were completed and the engine failed at the dealership. I'm told on Nov 7 they are ordering a new engine. The engine was installed and repairs were complete on Nov 15th, more than 4 months later! this is a common problem and Ford needs to take responsibility!!
Service engine light came on and the car was running good. Dealer checked it out couldn't find anything at first, pin pointed to cylinder 1. dealer pressurized the cylinder to check for leaks, found a crack in the cylinder wall. I took it to another shop for a second option, they did the same check and found the same crack.vehicle only has 87K on it. Both shops are telling me I need a new engine. I still have another year to pay on this vehicle.
On Friday, November 8th I started my vehicle and noticed my steering wheel shake for approximately one minute. As I pulled out of the driveway, I noticed difficulty accelerating the idle. As I pulled out of my neighborhood I noticed more pushback as I accelerated the idol and my engine light started flashing. I immediately turned my vehicle around and returned home in fear of getting into a car accident. I proceeded to take my vehicle to a mechanic shop and was quoted a starting $1,700 repair for a head gasket repair. After searching the internet, I was shocked how common this repair is and was in disbelief this part is not recalled after I searched NHTSA.gov. As a consumer, I'd like to report the head gasket in the 2015 Ford Fusion 2.5L to the NHTSA for review and re-call consideration.
- Peoria, AZ, USA
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2015 Ford Fusion SE with 66,997 miles on it started to run rough the check engine light came on. I took it to local car parts store for check engine light diagnosis they said it was a misfire in cylinder 2. I then took the car to my mechanic and 6000 dollars later I was told there was a crack in the block. The codes gave no clue to what was wrong and car never overheated. This is ridiculous for a 4 and 1/2 year old car that was bought brand new. I would like Ford to acknowledge this and remburse me.
Brought car in for service due to check engine light and battery not charging. Replaced battery, but check engine light remained on. Again, went to get get diagnostic, resulted in needing catalytic converter. Picked up car and check engine light came back on. Returned to service next day. Diagnostic showed coolant leaked into the engine and head gasket needing replacing. The result is needing a new motor. This issue seems similar to NHTSA campaign number: 17V209000. My issue seems to be related to this recall on the 2013 and 2014 Fusion. Ford is provided $3,000 for the repair due to me being over 600 miles over power train. My concern is the recall to the 13 and 14 Fusion could be broader than those years.
The contact owns a 2015 Ford Fusion. The contact stated that the check engine warning indicator illuminated while driving. The vehicle was taken to an independent mechanic where a code for the purge valve failure was located. The purge valve needed to be replaced. The vehicle was repaired. In addition, each time the vehicle was fueled, it failed to restart. The vehicle was taken back to the same independent mechanic and a diagnostic test located a purge valve failure again. The vehicle was not repaired. The vehicle was not taken to a dealer. The contact also stated that the check engine warning indicator illuminated. The manufacturer was not made aware of the failures. The failure mileage was approximately 90,000.
2015 Ford Fusion 1.5L ecoboost engine. Engine coolant leak - blown inner cooler assembly and coolant intake manifold assembly. Problem initially noticed while driving on freeway. Engine temperature guage momentarily spiked while driving. No smoke or unusual noise noticed while driving. Pulled over and noticed coolant overflow tank near empty. Coolant refilled an driven home. This happened on 9/28/2019. Took to ntb next day on 9/29/2019 to have pressure test on coolant system. Car sat till Monday 10/30. Ntb misdiagnosed issues stating overflow reservoir had slow leak. On 10/1 ntb identified that there was a blown gasket somewhere on the cars engine that caused coolant to leak into engine. 3 of 4 spark plugs saturated with engine coolant and car would not start. On 10/1 car immediately towed to nearest Ford motor service center. Engine technician stated that engine inner cooler assembly and intake manifold assembly had blown and coolant entered the engine. This resulted in nearly $1,400 worth of initial repairs and poses a safety hazard. Ford engine technician stated he has seen a similar issues on quite a few of these cars. Upon investigation I have found that in 2017 the 2013-2014 Ford Fusion had a recall for related issues that caused coolant to leak into the engine and may possibly cause the engine to start on fire. Currently many customer reports on the 2015 Fusion as well but no action on Ford motors behalf.
Started car, got dashboard light on 7.6.19 mileage 27721. Car running rough, about to stall, etc. Error code P0302. Cyl.#2 ignition coil replaced. Then, 2 weeks later got dashboard light again, same code P0302. Mechanic (private)replaced perceived faulty ignition coil as previous. On 9.23.19 car started, . car runs rough, almost stalls dashboard lights again. This time we take it to royal oak Ford service dept. They get P0302 and advise us to change spark plugs. $307.29 charge. Upon inspection of spark plugs I note all plugs are heavily coated in carbon. I check the tailpipe and the inside is also heavily carbon coated. Shortly after I find information that most direct inject engines have this problem. It was not hard info to find. Because of direct injection the valves do not receive the benefit of detergent gasolines and become heavily coated in carbon. This is an oversimplified explanation of what is occurring., but makes the point. I confirm findings with and show plugs to, my mechanic who confirms ;that these direct inject engines have an issue the manufacturers can't or haven't corrected, which results in the condition my spark plugs were found in. I found notsb's on the subject. Mechanic recommends a gdi service, which includes pulling all valves and cleaning them. He also recommends anyone with a di engine to do this at least once a year to keep vehicle running smoothly and to get maximum life out of the plugs. By the way, first service interval for plugs on this car is 100,000 miles. This is the experience I've been exposed to so far, but do know that it can get much worse (affecting other parts of the engine) fwiw the mechanic believes the manufacturers (in this case Ford) are well aware of these issues with direct inject designed engines. Pic of plugs incl. Below.
The contact owns a 2015 Ford Fusion. While driving various speeds, the vehicle stalled and shook while depressing the accelerator pedal. The contact stated that the check engine warning indicator illuminated. The contact took the vehicle to an independent mechanic. A diagnostic was performed and the mechanic stated that the failure was related to other recalls, and the contact's VIN may be included in one. The contact called bell Ford (1200 NJ-27, colonia, NJ 07067, 732-388-6900) and was informed that the VIN was excluded from any recalls. The manufacturer was notified of the failure and stated that the same thing as the dealer. The manufacturer referred the contact to NHTSA to file a vehicle safety complaint. The vehicle had not been repaired. The failure mileage was unknown.
The contact owns a 2015 Ford Fusion. While driving at any speed, the air bag indicator illuminated and flashed on and off. The contact received notification of NHTSA campaign number: 19V590000 (seat belts) and another unknown recall letter regarding the air bags. The contact took the vehicle to bob rohrman schaumburg Ford (847-605-0800, located at 815 East golf road, schaumburg, il 60173) where the dealer stated that there was no recall. The vehicle was not diagnosed or repaired. The manufacturer was called, but the line was busy. The failure mileage was approximately 139,888. The consumer stated the engine, stability control, transmission lights have all illuminated. The vehicle broken down twice.
Engine showed hot and went into shutdown mode within a mile, took to Ford the next day they reset computer and added a little fluid. Service department said to keep an eye on the coolant level on my trip total to be around 1200 miles. Car needed coolant added along the way but did okay on the highway. On my way back about 150 miles into my trip the engine temp went up for a sec then back down so I pulled over within a mile by this time you could smell something was wrong. After letting the engine cool for a while I tried adding coolant and it poured out the bottom of engine. Ford tells me it needs a new engine due to a cracked block that is becoming a common issue with these cars.
My car has 64000 miles. Car was overheating and rough idle so we brought to the Ford dealership and they said the code 0302 is a misfire on cylinder #2. they also said there is a hole is the block between cylinders now. There is absolutely no way this should happen with 64K miles and coolant level was correct. They mentioned the sleeve around cylinder 2 is too thin causing the issue. They also mentioned Ford is aware of the issue as numerous complaints have been observed and Ford's replacement engine has a thicker sleeve to correct this issue. The dealer also said they have 4 other Fusion with the exact same issue. Now to replace the engine is over $6000 and again there is simply no way this should happen with a car with 64K miles. Very frustrated and looking for compensation.
After merging and accelerating onto the freeway, over to the far left lane, "stop safely now" warning came up and the car lost all power. Luckily I was able to coast all the way to the right shoulder (what Hawaii considers a shoulder, still very dangerous) the vehicle would not start, only beep multiple times and display the same message. After 5 min on phone trying to get Ford roadside assistance, the local highway patrol tow truck showed up. Before I allowed him to tow the vehicle I tried to start it and was successful.
My car was at idle at the store for less than 5 minutes and went into safe mode the mechanic said my active grill motor went out which caused my head gasket to blow without warning. I owe over $10000 on my car and now I have a $4000 shop bill. My car has never overheated not even at that time so my head gasket shouldn't be blown! please help!
While driving on city street car began to emit white smoke from exhaust. Upon inspection by Ford discovered a crack in #3 cylinder allowing coolant into engine
Coolant leak in the engine block. No warning light came on temp wasn't high took car to dealership because it was running rough they replaced sensors still ran rough so futher investigation they found coolant leak and said our motor was blown
The contact owns a 2015 Ford Fusion. The contact stated that the vehicle constantly stalled without warning. Town and country Ford (5401 E independence blvd, charlotte, nc 28212, (704) 557-0596) was notified of the failure, scheduled an appointment, and diagnosed that the purge valve needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 18V735000 (fuel system, gasoline); although the failure was similar to what was listed. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 60,000.
The contact owns a 2015 Ford Fusion. While accelerating from a stop, the motor bolts fractured. There were no warning indicators illuminated. The contact filed a complaint with the manufacturer. Interstate Ford (800 bryan court, dacono, co 80514, (303) 833-6700) that the motor bolts needed to be replaced. The vehicle was not repaired. The failure mileage was 63,000.
A D V E R T I S E M E N T S
- Macon, GA, USA