This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I initially called on 724/2018, incident# 1256726. I had an issue where my car was placed in park, but car thought it was still in drive. Found out there was an open recall for this issue (manufacturer recall#18S20). I also reached out to Ford motors, who advised to wait until car diagnosed and see what really caused the issue. Per the autonation Ford dealership that worked on my car, it wasn't the exact same cause as the recall, but the effect was the same that the car not know what gear it was actually placed in... gear shift stopped working, brake lights stopped working, then engine wouldn't start, as car already thought it was in drive. Ford advised if issue not caused by whats in recall that I would have to pay. My response was "if something else caused the exact same issue, sounds like the recall should be adjusted to cover more than just one cable. Seems like Ford agreed, because they fixed the issue for free. Paperwork says issue was "cable assembly- selector lever. Shifter cable was replaced. I then called Ford mototrs the next day to follow-up on my previous call... I was advised that part for the recall wouldn't be available until late September, which is a very long time for an unsafe car. My issue is this is my 2nd recall, and I've only owned the car for 3 months. I advised Ford motors I felt the car was unsafe. Rep asked me "what do you want"... I advised I would like to seek possible trade-in for a safer car, and this car, nor any car with 2 recalls should still be on road. Rep then gives me the phone number and phone option to reach the "buyback/trade-in request program" phone number was 800-392-3673, option 1, option 4, then option 5. she advised I needed my VIN, then it would ask for my mileage. Option 1 was english, 4 was for recalls, and 5 was to repeat those options again. I called back 6 more times, and tried different options unsuccessfully.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 18V471000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. North brothers Ford, Inc. (33300 Ford rd, westland, mi 48185, (734) 421-1300) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Fusion. While attempting to place the gear shifter in the park position, the gear shifter seized in reverse. The vehicle was towed to an independent mechanic where it was diagnosed that the shifter cable needed to be replaced. The vehicle was not repaired. Larson Ford (1150 ocean ave, lakewood, NJ 08701, (888) 318-8974) was notified and the vehicle was towed to the dealer. The vehicle was included in NHTSA campaign number: 18V471000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
My 2015 Ford Fusion has difficulty changing gears while driving, specifically shifting from first to second, then second to third. Also, rough shifting from park to reverse with my foot on the brake. The latest incident was when I moved the gear shift from park to reverse and the car did not shift into gear. I put it back into park, then into reverse again and it shifted. I drive it home, very slowly, and had it towed to the dealership the next morning. Ford corporate is involved, after four months of me asking for a new transmission, and they have not informed me of a conclusive decision on what they are going to do. I am afraid for my life to drive this vehicle, and have told the dealership and Ford corporate so multiple times. The car isn't generating any codes, and they have, so far, refused to put a new transmission and associated parts in the vehicle. I do not qualify for the lemon laws in my state because I am the second owner of the vehicle. However, I purchased it as a certified pre-owned vehicle from what I thought was a reputable dealer. In dealing with this dealership, I have come to realize that the dealer is worthless and shady. I'm working with another dealer now, and they seem to be a bit better. Ford corporate is refusing to take responsibility for the issues with this deathtrap they sold me, and I'm struggling to get out of the car even though it's been in the shop five times now for the same issue. My car is still under warranty. They have replaced several items, but the car drives more roughly after every "repair" attempt. I want out of this deathtrap, and I want Ford to give me all of my money back that I paid for it. Word to the wise, don't ever buy a Ford.
The contact owns a 2015 Ford Fusion. While the vehicle was engaged in the park position, the instrument panel displayed "reverse". the contact had to engage the emergency brake to keep the vehicle from rolling away. There were no warning indicators illuminated. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 72,500.
- Chicago, IL, USA
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There is a shift lag between 2nd and 3rd gear cold or hot, especially with gradual acceleration. Ford replaced the shift solenoid, with no improvement. Took it back and they said they receive an ssm Ford to the effect that it was normal to have this issue.
2015 Ford Fusion- after sitting for short periods of time the vehicle will not turn on until multiple attempts. The battery is good. No jump is required. Vehicle will go from no power on the first attempted start to managing to power on within a couple of minutes. While in drive, the vehicle will not switch gears appropriately. The engine will rev, pull, and then switch gears very roughly. This has been looked at by a local mechanic. The mechanic could not find any problems even though it has been a consistent occurrence. Mechanic stated that this is common in newer Ford.
Wrench light is on once I start the car (still in park) in driveway. After driving about 50 feet and I come to a complete stop once I hit the gas to accelerate my car does not go forward and if it does it will slowly jut forward, repeats this action over and over again until car is turned off and restarted. Once car is restarted the wrench light turns off. This has occurred three seperate times about two to three months apart each time. Ford claims they are unable to diagnose the problem. I do not feel safe in my vehicle. Very scary to turn in front of oncoming traffic when you don't know if your car is going to actually accelerate or not.
Depress the accelerator and often the vehicle has no power. Sputters and then the engine revs high and takes off. Often during driving the RPM gauge will spike, loss of power occurs and then the vehicle jerks and power is restored. Does not matter the length of time the vehicle is driven, these incidents happen every day, every time the vehicle is driven. Just purchased the vehicle on 2-12-2018, used with 46xxx miles on it.
At times there is a lous clunking when going from park to drive, park to reverse, reverse to drive and vice versa. Also there is some hard shifting when accelerating.
Stopped in drive thru at fast food restaurant. Car was fine. Got ready to put car in drive, would not move and could not change gears, could not remove key from ignition. When tow truck driver arrived, he noticed that the shift linkage was disconnected from gear changer. No part in stock to reconnect it, even after contacting dealership. A car this new should not have this problem. Only normal driving activity and regular maintenance.
There has been many issues with the front end of my car. Both struts have been replaced at 22,000 miles. The sway bar link was also replaced.I am now at 23,000 miles experiencing a noise like a ball joint clunking in the passenger front and the dealerships cannot figure out what is making the noise. I have brought it to 2 separate dealerships for a synopsis. Still nothing. Also, the transmission shifts very rough and slams into the next gear from 2-3. I purchased this car from sport automotive used cars on October 2017. Ever since nothing but issues. Very dissatisfied with this vehicle. Especially since Ford have always been purchased in my family.
Pulled up to my destination, put vehicle in park, turned the vehicle off and began to exit the vehicle. As I exited vehicle it began to roll backwards. I fell back into car and abruptly applied the brakes. The car shifter had not gone into park when I moved it upwards towards park and instead had gotten locked in neutral. I was still able to remove the key from the ignition even though it had not engaged in park and turned the car off. Now gear shifter is stuck in neutral and will not move. Took the vehicle to boggus Ford and they say that problem is not under power train warranty. Ford recalled 2014-2015 Ford Fusion for this exact problem on November 18, 2014 but now they tell me that my car was not made at the particular plant included in the recall so my issue isn't covered. As you can see from the attached photo my key is sitting on top of the steering wheel with the vehicle not in park indicator light on and the vehicle off.
Recently, while traveling from Chicago, il to las vegas Nevada, I experienced mechanical issues with my 2015 Ford Fusion. The car broke down in las vegas, Nevada, where I took it to a local repair shop, due to the closeness of the where it broke down. The repair shop stated that they would need a few days to diagnose the vehicle. Unfortunately, I had no more days to stay in vegas, as I needed to return home. Thus, I flew back to Chicago, and left my car in las vegas, Nevada in the care of the repair shop for testing and diagnosis and repair. The repair shop called and stated that my car needed a new transmission. This befuddled me, as my car was just barely two years old and has low mileage. Upon doing some research, I found that Ford Fusion from 2013-2016 have known mechanical issues with the transmission and many have already been recalled. I called the Ford corporate office after the repair shop advised that the transmission needed replacing. I was advised to have the vehicle towed to a Ford dealership. I had the car towed to friendly Ford, where I am waiting for the diagnosis to be completed. However, I was already advised that if in fact the transmission needs to be replaced, it would be take approximately 4-6 weeks to be completed. This presents a tremendous inconvenience to me, as I am in Chicago and my vehicle is 1800 miles away from me, essentially useless to my day to day activities which include school, work, doctors' appointment etc. I am a full-time student, and work full time. Unfortunately, recently I have become very ill and have had to catch rides to my various doctors' appointments. Getting around has been significantly challenging with no vehicle. I believe that Ford knew that there were transmission failures on and failed to recall all of them to save money, and avoid expensive repair costs on poorly
The contact owns a 2015 Ford Fusion. While driving various speeds or after stopping the vehicle, it stalled without warning intermittently. The failure recurred eight times. The vehicle was able to be restarted. The vehicle was taken to the dealer, but the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 13,000. Updated 10/31/2017
I've had steering and transmission issues since I purchased this car that can't be and/or won't be addressed by the dealer. The car is very hard to keep in the lane especially on the expressway. The transmission shifts very hard upon acceleration and deceleration. The suspension is weak making the car seem as if it's sinking on the drivers side and bounces way too much as well as the swaying as the car is driven and has where roll on turns. The vehicle sits too low to clear all drive ways and the wipers don't clear the windows properly. The front window always gets foggy causing the heat or ac to be used constantly.
My vehicle has stalled multiple times during motion and when it was in stationary. There was a message popping up on the dashboard saying "transmission not in park", I took it to multiple dealers to see if they can find the issue and all of them said that their computer isn't detecting the issue that I'm having. So they can't duplicate my concern. I even opened up a lemon law case in NJ so hopefully they can help me.
The 2015 Fusion had a surge and the car jerked forward. My wife said that happened to her before. When it happened when I was in the car driving it we both looked at each other. This happened to us with the 2010 rav4 and the 2009 sienne that crashed into a tree. Please check this car for a computer problem.
A D V E R T I S E M E N T S
- Euclid, OH, USA