This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When in drive the car jerks very hard whenever it switches gears also the car would stall after putting it into drive sometimes it will not move forcing me to turn the ignition off and back on to try it again.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 18V471000 (power train); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (jim robinson Ford Lincoln, 95 robinson dr, triadelphia, wv 26059, (888)-484-5815) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and confirmed that the parts were not available. The contact had not experienced a failure. Parts distribution diconnect.
Safety recall 18S20 / 18V471 2015 Ford Fusion w/ 60,000 miles. As I began arrived home and planned to back into my driveway I placed the vehicle into reverse, however, the car wouldn't reverse and seems to be stuck in gear. It appears that the vehicle is in park but the car isn't actually in park & I must have the emergency brake on to keep the vehicle from rolling. Now the car will not start because it apparently is stuck in gear although as previously stated, it shows to be in park. Also, the shifter will not move at all now. Frustrating to say the least. Worst part is the dealership says they do not have the necessary parts to make the repair but have no exact timeframe for when they may be able to provide a solution...what are we supposed to do"?"
The contact owns a 2015 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 18V471000 (power train) in August of 2018. Prior to the notice, the contact took the vehicle to sheehy Ford of marlow heights (5000 auth rd, camp springs, md 20746, (301) 298-0793) to have the bushing for the transmission cable repaired at her expense. When the contact received the recall notice, she took the vehicle back to the dealer and was informed that certain parts of the transmission bushing and cable were not covered under the recall. The dealer wanted to charge the contact again for the repair. The manufacturer was not contacted. The failure mileage was 53,545.
The contact owns a 2015 Ford Fusion. After the contact parked the vehicle and exited, it rolled backwards and crashed into a fire hydrant. The contact stated that the ignition key was removed from the ignition switch prior to exiting the vehicle. The failure was not diagnosed or repaired. The manufacturer and local dealer were not notified. The failure mileage was 33,000.
- Grandview, MO, USA
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The contact owns a 2015 Ford Fusion. While parking the vehicle, the contact shifted into park, but the vehicle rolled. The contact was able to stop the vehicle by applying the emergency brake. The contact received a notice regarding NHTSA campaign number: 18V471000 (power train). The vehicle was towed to champion Ford Volvo (2502 w 26th St, erie, pa 16506, (814) 878-2500) who initially lost the vehicle and then stated that they could not service the vehicle for a week. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 100,005.
Takata recall brakes went out in car and Ford dealer ship had car 1 week before fixing issue. Got car back and the next day the transmission shifter went out. Car looks to be in park, but it will not start and continues to roll back. Car is actually in reserve- dealership says it can be at least 1.5 weeks before it can be fixed.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 18V471000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Crown Ford (555 cypress avenue, redding, California 96001, (530) 241-4321) was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The vehicle was inoperable and was towed to the dealer. The failure mileage was approximately 111,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Fusion. Once the vehicle was placed in park, it began to roll away. When the contact started the vehicle, the gear shift was in neutral. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 18V471000 (power train). The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,700.
Ford sent out a pre recall letter a month ago but they don't have a fix for it. Yesterday after I started my car I went to take my car out of park, the gear shift moves but the car doesn't actually go to another gear. The trans shifter cable bushing needs replacing. Ford doesn't have a fix for it and they are not trying to resolve the issue. I literally have to go without a car until the get S part which I heard was the middle of next year.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 18V471000 (power train) and called todd judy Ford of charleston (304-344-1601, 1900 patrick St plaza, charleston, wv 25387) where it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
On August 20th, 2018 I prepared to park my Ford Fusion SE. I pulled forward aligning the car with the parking space. I placed the automatic transmission gear shift stick in reverse. I pressed on the gas pedal. Instead of the car going backwards in reverse the car moved forward as in drive. Fortunately there were no people or property in front me. Had there been a person in front of me, my vehicle would have run over them possibly causing severe injury or death. The car could not be driven and was towed to a Ford dealership where a mechanic stated the problem was with the bushing in the transmission cable that had to lead to significant enough wear to cause the transmission shifter cable to break. Ford presents this as a benign problem that could cause the car to fail to shift into park. My experience was the car not only failed to shift into park when I tried. My experience was the car went in the opposite direction from the gear I shifted it into. As stated this has the potential to cause death, severe injury and property damage. I contacted Ford this morning. There was response was "we are sorry." There is no acknowledgement about the serious safety issue involved. This issue is the subject of a Ford recall: 18S20 / NHTSA 18V471. My Ford dealer acknowledged there was a recall that was going to happen back in July but he did not specify what the recall issue was about. Ford is dragging its feet on this recall. Ford is delaying solving this problem. My car can not be driven. Ford is stating I must $841 in expenses to repair this recall and I will then be reimbursed. When contacted by the dealer, mossy Ford in san diego, ca on my behalf, Ford Motor Company refused to pay for the recall and said I, the customer would have to pay for it. What if this had happened while I was travelling 65mph down I5 in san diego?
The contact owns a 2015 Ford Fusion. When the vehicle was placed in park, the "transmission not in park" indicator illuminated and the shifter locked. The vehicle was towed to van bortel Ford, Inc. (71 marsh rd, East rochester, NY 14445, 585-586-4415) where the contact was informed of an unknown pending recall. The manufacturer was made aware of the failure and stated that the contact needed to pay for the repairs and be reimbursed if the recall became finalized. The vehicle was not diagnosed or repaired. The failure mileage was approximately 85,000. The VIN was not provided.
The contact owns a 2015 Ford Fusion. While driving at low speeds, the vehicle was shifted into neutral and became jammed. The failure occurred without warning. The vehicle was towed to murphy Ford (3310 township line rd, chester, pa) where it was confirmed that the failure was due to NHTSA campaign number: 18V471000 (power train). The dealer refused to complete the recall repair for free, stating that the recall was a preliminary notice. The vehicle was not repaired due to the contact not having the funds. The manufacturer was notified and informed the contact to pay for the repair and be reimbursed when the parts were available. The failure mileage was approximately 76,430.
The contact owns a 2015 Ford Fusion. While attempting to accelerate from a traffic light, the accelerator pedal was depressed; however, the vehicle rolled backwards and crashed into the vehicle in the rear. There were no injuries. A police report was filed. The vehicle was taken to an independent mechanic who diagnosed that the shifter cable was detached. The mechanic re-attached the shifter cable. The vehicle was included in NHTSA campaign number: 18V471000 (power train). The dealer and manufacturer were not notified of the failure. The approximate failure mileage was 87,588.
The contact owns a 2015 Ford Fusion. While the vehicle was idling, the contact shifted into park and the vehicle rolled away independently. The "transmission not in park" warning indicator illuminated. The vehicle was towed to autonation Ford wolfchase (7925 stage rd, memphis, tn) where it was diagnosed that the failure was due to NHTSA campaign number: 18V471000 (power train); however, the parts to do the repair were unavailable. The contact stated that the dealer refused to perform the repair for free of charge due to the recall notice being a preliminary notice. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified and was not able to confirm when the parts were to become available. The failure mileage was approximately 89,000. Parts distribution disconnect.
The contact owns a 2015 Ford Fusion. While the vehicle was parked and attempting to turn off the engine, the vehicle rolled away. The contact stated that the brake pedal was depressed, but failed to stop the vehicle. The emergency brake was engaged in order to stop the vehicle, but the gear shifter failed to engage in park. The vehicle was towed to don hinds Ford Inc. (12610 Ford dr., fishers, in 46038, (317) 849-9000) where the contact was made aware of NHTSA campaign number: 18V471000 (power train). The contact received notification of the recall, but the parts were not available to complete the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
I pulled in to a parking space and placed my vehicle in park, as I was getting ready to exit my car the car started to move forward, I check to make sure the vehicle was in park, the shifter was stuck in park, and the instrument panel was in drive. I checked to assure the vehicle was off and removed the key and put the parking brake on. I was panicked that my car was still in motion and could have it hit another vehicle, or a person in the parking lot or myself. When the tow truck driver removed the parking break the car was still out of gear and the open door knocked him off balance. The Ford dealer found that the bushing on the shifter cable was missing, and the whole shifter cable and bushing had to be replaced. I have no confidence that the parts put on my vehicle are going to last. When I asked about the recall, I was told that the recall was not in effect yet, because the parts are unavailable. I paid for this out of pocket. I did not receive a safety notice as stated in the NHTSA recall #18V-471 report. I believe that Ford is very negligent in notifications to the owners of there vehicles. A letter to owners as stated in the above report "description of remedy program" is a simple thing to have issued so people are safe, before the parts are available; I did not receive a letter from Ford Motor Co. If something is not done soon someone is going to be injured or killed by this issue. I believe that this vehicle is very unsafe to drive with the steering wheel recall and I also had to have the steering box replaced also.
The contact owns a 2015 Ford Fusion. When attempting to shift the gear shifter into reverse, the instrument panel displayed park. The vehicle was towed to harrold Ford (1535 howe ave, sacramento, ca 95825, (877) 514-2833) where the contact was informed that the failure was due to NHTSA campaign number: 18V471000 (power train). The dealer stated that the parts were not available for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 55,666. VIN tool confirms parts not available.
The contact owns a 2015 Ford Fusion. Upon parking and exiting the vehicle, it started to roll backwards until the brake pedal was depressed. After the failure, the vehicle failed to engage into any gear. In order to keep the vehicle from moving, the emergency brake had to be engaged. The contact also received a recall notification for NHTSA campaign number: 18V417000 (power train), but the dealer (mclarty daniel Ford, 2609 S walton boulevard, bentonville, ar 72712) was contacted and stated that the parts were not available for the recall repair. The failure was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,000. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Greensboro, NC, USA