This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Electric Parking Brake would unexpectedly while driving at various speeds without driver input. The contact then had to press the release for an extensive amount of time before the Electric Parking Brake was released, allowing the contact to return to driving the vehicle. The message -??Electric Parking Brake Service Required-?? was displayed. The contact stated that the radio display screen had begun flashing on and off while driving at approximately 25 MPH. The dealer was contacted and confirmed that the parts for the recall repair were not available. The dealer was unable to confirm when parts would be available. The dealer was unable to determine the cause of the Electric Parking Brake failure. The manufacturer was not made aware of the issue. The failure mileage was 120,000. Parts distribution disconnect.
The contact owns a 2015 Ford Fusion. The contact stated that after parking the vehicle, it was discovered that brake fluid was leaking from the front driver-??s side wheel well. The vehicle was taken to the local mechanic who diagnosed that the front driver's side brake hose had ruptured, causing the brake fluid leak. The brake hose was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 96,355.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was diagnosed by an independent mechanic. The contact was notified of a misfire in cylinder #3. The contact was informed that the ignition coils and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 105,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving 70 MPH and attempting to decelerate, with the brake pedal depressed all the way to the floorboard, the vehicle failed to decelerate as intended. Upon natural speed loss and increased effort depressing the brake pedal, the contact was able to pull to the shoulder of the roadway and bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the brake caliper, resulting in abnormal wear and tear on the rear passenger-??s side brake pad. The vehicle was not repaired. The vehicle was then towed to the dealer, who confirmed the diagnosis. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.
- Nicholasville, KY, USA
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The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The contact stated that when the brake pedal was depressed, there was an increased brake pedal travel time. The contact also heard a grinding sound. The contact stated that an unknown warning light was illuminated. The vehicle was towed to a local mechanic but was not repaired due to the cost. The manufacturer was not made aware of the issue. The approximate failure mileage was 157,199.
The contact owns a 2015 Ford Fusion. The contact stated that while his wife was driving 25 MPH, the brake line cracked and burst. The contact stated that the vehicle jumped the curb, and the parking brake was activated. The vehicle was jerking and failed to move. Additionally, the lug nuts were swollen. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that there was water inside cylinder #4. The contact was informed that the engine had pushed oil into the wiring harness and flooded the computer. The flexible brake lines were replaced. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The failure mileage was approximately 77,000.
The contact owns a 2015 Ford Focus. The contact stated while driving 65 MPH, the vehicle lost all power and independently shifted into park. The Hill Assist warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to the brake bumper not being installed. The vehicle had been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated while pulling out of parking spot, the brake pedal was depressed, but there was no pressure on the brake pedal. There was no warning light illuminated. Upon inspecting the vehicle, the contact noticed that brake fluid was leaking underneath the front end of the vehicle, and there was an abnormal hissing sound coming from the rear driver's side of the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 119,400.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2015 Ford Fusion Hybrid. The contact stated that while driving 22-25 mph in heavy traffic, the brake pedal was depressed but failed to respond. The driver continuously depressed the brake pedal but the vehicle accelerated and crashed into the rear of unknown Honda. The vehicle continued to travel and seemed to idle. There were no warning lights illuminated. There was a police report filed. The air bag deployed. There was no report of a fire. The driver sustained a quarter size burn on her right arm but medical attention was not provided. The vehicle was towed to a tow lot. The contact was unsure if the local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred her to the NHTSA hotline. The contact stated that she failed to received a recall letter and the failure was related to NHTSA Campaign Number : 22V011000 (SERVICE BRAKES, HYDRAULIC). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 140,000.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed. The vehicle crashed into a bollard post. No warning lights were illuminated. The contact had not sustained any injuries. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was made aware of the failure; however, the part was not yet available for repair. The failure mileage was approximately 175,000.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at approximately 15 MPH, the brake pedal was depressed and went to the floorboard and failed to respond as needed. The contact stated that smoke was coming from underneath the hood. No warning lights were illuminated. The vehicle was inoperable and was towed to the residence. The vehicle was then towed to a local dealer, where it was diagnosed that the front brake hose had ruptured and needed to be replaced. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was initially repaired; however, the mechanic then informed her that the replacement part needed to be replaced once the recall part became available. The vehicle remained at the dealer. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000. VIN tool confirms parts not available.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Fusion. The contact stated while driving 35-40 MPH, the brake pedal was depressed but failed to respond. There was no warning light illuminated. The contact continuously pumped the brake pedal until the brakes responded. The contact stated that the failure occurred several times while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake line assembly needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,700. VIN tool confirms parts not available.
The contact owns a 2015 Ford Fusion. The contact received recall notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the contact stated that while driving at an undisclosed, she noticed through the driver-??s side rearview mirror a dark cloud of smoke at the rear of the vehicle when she then veered the vehicle off the road as the vehicle started to inflame. The contact-??s husband sustained an injury to his right hand that required medical attention. A police report was filed. The fire department was notified, and the fire was extinguished. The vehicle was towed to a tow lot. The origin of the fire had yet to be determined. Additionally, the contact stated that prior to the failure, the check engine warning light had been illuminated. The vehicle was taken to an independent mechanic where an undisclosed code was detected, and the service brakes were replaced. The contact was then advised by the mechanic to drive the vehicle 800 miles for the undisclosed code to clear. The vehicle was presumed to be repaired. The dealer nor the manufacturer had not yet been notified of the failure. The failure mileage was approximately 175,000.
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The contact shifted the transmission into neutral (N) and applied the parking brake to stop the vehicle. The contact's husband arrived on the scene and assisted by pushing the vehicle to the residence. Upon inspection, the contact noticed that one of the front brake hoses had ruptured and was leaking brake fluid onto the ground while the brake pedal was depressed. The contact's husband replaced the front brake hose. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 127,000.
The contact owns a 2015 Ford Fusion. The contact stated that while starting the vehicle, the brake pedal went to the floorboard while depressed. The contact added brake fluid in the brake reservoir; however, the brake fluid leaked out. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 170,000.
The contact owns a 2015 Ford Focus. The contact stated that while her husband was driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle was towed to the dealer, who performed unknown repairs; however, while the contact was driving at an undisclosed speed, the brake pedal became firm while depressed. Additionally, the contact stated that the vehicle would not accelerate to exceed 80 MPH. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics). The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
A D V E R T I S E M E N T S
- Piscataway, NJ, USA