Per Ford recall 18S20 7/18/2018, the bushing that attaches the shifter cable to the transmission detached from the transmission. The degraded shifter cable bushing that detached from the transmission allowed the transmission to be in a gear state different than the gear shift position selected by the driver. The condition allowed the driver, me, to move the shift lever to 'park' and remove the ignition key, while the transmission was not in 'park', in this case "neutral", with no warning message or audible chime. While brakes or the parking brake was not applied, this condition resulted in unintended vehicle movement, the vehicle was free wheeling. Fortunately this condition did not result in an injury or crash. Ford claims that my particular vehicle, (xxxxx), is not cover by Ford recall 18S20, and that repairs will not be covered even though the failure happen exactly as stated in the recall language found here https://media.Ford.com/content/fordmedia/fna/us/en/news/2018/07/18/Ford-issues-two-safety-recalls-in-North-America.html at the time of the failure the vehicle was backing out of a flat residential driveway, front wheels turning left, making the transient to drive forward down a residential street (25mph speed limit). The vehicle was stuck in "neutral", and putting the shift selector in "park" did not stop the vehicle. Instead the vehicle rolled forward down the slight incline of the street until stopped using the brakes. The vehicle then need to be held in place by either applying the brakes or using the emergency brake. The ignition could be turned off, and steering locked while the vehicle was in "neutral", essentially free wheeling unless using the brakes. The vehicle engine could be started and emergency brake released without indication or warning that the transmission was in "neutral". parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hudson, OH, USA

I stopped and put the car in park in order to get out and move a gate, leaving the engine running. When I got back in and tried to shift gears out of park it didn't shift, it moved back and forth without any resistance and the car couldn't move. The engine could still be on. We had it towed to the shop and the mechanic replaced the cable that connects to the transmission.

- Simi Valley, CA, USA

The contact owns a 2014 Ford Fusion. While the vehicle was parked and turned off, it rolled forward on its own. The contact stated that the gear display indicated the vehicle was in reverse even though it was parked, and the vehicle failed to start. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 18V471000 (power train). The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,500.

- Norwich, OH, USA

The contact owns a 2014 Ford Fusion. After reversing out of the driveway and attempting to shift into drive, the gear shifter failed to shift out of neutral. The vehicle was towed to a repair shop where it was diagnosed that the gear shifter failed. The vehicle was repaired. The gear shifter cable and bushing were replaced. The dealer was not notified. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 18V471000 (power train). The failure mileage was 88,000.....

- Merrillville, IN, USA

The contact owns a 2014 Ford Fusion. The contact stated that the vehicle failed to shift out of park and the gear shifter displayed a different gear. The vehicle was towed to johnson brothers Ford (7455 South general bruce dr, temple, tx 76502, (254) 773-5257) where it was diagnosed that the bushings and shifter cable fractured and needed to be replaced. The vehicle was not included in NHTSA campaign number: 18V471000 (power train). The vehicle was not repaired. The manufacturer indicated that the vehicle was excluded from the recall and recommended that a dealer diagnose the vehicle. The approximate failure mileage was 98,000.

- Lubbock, TX, USA

The contact owns a 2014 Ford Fusion. While parking in a shopping plaza parking lot, the contact shifted into park and shut off the vehicle. The vehicle started to roll away and the emergency brake had to be engaged to stop the vehicle. The contact was not able to switch gears afterwards. The vehicle was towed to the contact's residence. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 95,000.

- Beaver Dam, WI, USA

My vehicle experienced the same problem referenced in Ford recall 18S20. I shifted my vehicle into park, and released the brake and the vehicle began to back up, and I nearly ran over my small son, as he was comping from behind. I turned the vehicle ignition off, and was unable to restart it. I popped the hood and looked and the linkage was disconnected from the transmission. The bushing that is referenced in the recall that causes this problem was discolored and cracked. I contacted my dealer ship jefferson motor company, and they advised that there was no recall similar to this for my vehicle. Within 30 seconds I was able to reference tons of info regarding this problem for my make and model on the NHTSA site. I contacted Ford corporate who gave me a case number "cas15602249". I reached back out to the dealer, who stated that there was nothing they could do, and that they would be happy to pay, and this was normal wear and tear. The part number is the same for the defective part for my model and the models referenced, I don't understand how this is not a safety issue. Please help.

- Jefferson, GA, USA

The contact owns a 2014 Ford Fusion. While the vehicle was stationary, the transmission malfunctioned. The contact stated that the shifter was in the park position; however, the transmission operated in reverse. The contact engaged the emergency brake to avoid crashing into a building. The vehicle was towed to an independent mechanic who re-attached the transmission linkage and was able to restart the vehicle. The dealer was not contacted. The manufacturer was made aware of the failure and stated that there was no recall on the vehicle; however, the contact cited NHTSA campaign number: 18V471000 (power train) as a possible cause of the failure. The failure mileage was approximately 86,000. The VIN was not available.

- Vinton, VA, USA

The shifter cable broke on transmission resulting in not being able to properly put car in gear and turn engine off. Car would start in drive position. I was attempting to change gears from park to drive when the problem occurred. It fortunately occurred in front of my residence. My contention is that in 50 years of driving and owning cars, I have never had this issue. Further, when I received your safety recall notice 18S20/NHTSA recall 18V471, I'm concerned that they are related. Additionally, my repair on April 26, 2018 cost me $375.54. Now, Ford is going to have go back into the same area of the transmission.

- Danville, VA, USA

The contact owns a 2014 Ford Fusion. The contact stated that the remedy and part were not available within a reasonable time frame to repair the vehicle per NHTSA campaign number: 18V471000 (power train). The dealer (tom holzer Ford, 39300 w 10 mile rd, farmington hills, mi 48335) was contacted and stated that the part was unavailable. The dealer was waiting for the part from the manufacturer. In the interim, the dealer stated that they would service the vehicle per NHTSA campaign numbers: 18V167000 (steering), 16V875000 (seat belts), and 15V246000 (latches/locks/linkages). The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect for NHTSA campaign number: 15V246000 (latches/locks/linkages). VIN tool confirms parts not available for NHTSA campaign number: 16V875000 (seat belts). Parts distribution disconnect for NHTSA campaign number: 18V167000 (steering). VIN tool confirms parts not available for NHTSA campaign number: 18V471000 (power train).

- Farmington Hills, MI, USA

The contact owns a 2014 Ford Fusion. After starting the engine and shifting into the drive position, the vehicle would erroneously reverse when the accelerator pedal was depressed. Afterwards, the vehicle would no longer start. The vehicle was towed to the local dealer (northside Ford, 12300 san pedro ave, san antonio, tx) where it was diagnosed that the transmission shifter cable was faulty and needed to be replaced. The manufacturer was notified and the contact was informed that the VIN was not included in NHTSA campaign number: 18V471000 (power train). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 72,000.

- San Antonio, TX, USA

The contact owns a 2014 Ford Fusion. While attempting to reverse into a parking space at 5 mph, the gear shifted independently into drive. As a result, the contact's head struck the steering wheel and suffered a cut on the lip. Medical attention was received. The contact was able to engage the emergency brake to stop the vehicle. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 80,000.

- Las Vegas, NV, USA

The contact owns a 2014 Ford Fusion. The contact stated that the bushing for the gear shifter fractured concerning the shift cable. The failure occurred without warning. The contact received notification of NHTSA campaign number: 18V471000 (power train). The dealer (red mccombs Ford, 8333 I-10, san antonio, tx 78230, (210) 996-2678) indicated that the part was not available from the manufacturer. The manufacturer was notified. The approximate failure mileage was 83,000. VIN tool confirms parts not available.

- San Antonio, TX, USA

The contact owns a 2014 Ford Fusion. The contact shifted into park, but the gear shifter displayed the incorrect gear. The vehicle was towed to bowditch Ford (11291 jefferson ave, newport news, va 23601, (757) 595-2211), but the cause of the failure could not be determined. A few weeks later, the failure recurred. The vehicle was taken back to the dealer where the shift linkage bushing was replaced. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was 113,000.

- Newport News, VA, USA

The contact owns a 2014 Ford Fusion. While the vehicle was in reverse, the shifter cable fractured. The contact stated that the vehicle seized in gear. The vehicle was towed to grand ledge Ford Lincoln (6080 E saginaw hwy, grand ledge, mi 48837, (517) 627-8100) to be repaired. The vehicle was not included in NHTSA campaign number: 18V471000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 120,833.

- Lansing, MI, USA

The contact owns a 2014 Ford Fusion. While attempting to reverse out of a parking space and then shifting into drive, the vehicle failed to shift out of reverse. The contact attempted several times to shift out of reverse, but the gear shifter failed. The vehicle was towed to packey webb Ford (1815 ogden avenue, downers grove, il 60515) where it was diagnosed that the shifter cable fractured and needed replacement. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 88,000.

- Glen Ellyn, IL, USA

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA campaign number: 18V417000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Price Ford of turlock (5200 North golden state blvd, turlock, California 95382, (209) 669-5200) was made aware of the recall and stated that the part was unavailable. The manufacturer was made aware of the issue and provided the contact with case number: 15359458. While driving various low speeds in reverse, the shift linkage fractured. The linkage became stuck in the reverse gear that caused the vehicle to remain in reverse, even after attempting to shift into drive. The contact stated that the vehicle nearly struck a group of pedestrians. The same dealer and the manufacturer were made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.

- Turlock, CA, USA

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA campaign number: 18V167000 (steering). The dealer (autonation Ford memphis, 2515 mt moriah rd, memphis, tn 38115, (901) 209-1259) was contacted and confirmed that the part was not available for the recall repair. The contact inquired about NHTSA campaign numbers: 18V471000 (power train), 18V169000 (power train), and 14V736000 (power train); however, the VIN was not included in the recalls. While the vehicle was being placed in park, it independently shifted and rolled away in reverse. The failure was not diagnosed or repaired. Country Ford (95 goodman rd E, southaven, ms 38671) confirmed that the VIN was only included in the steering recall. The contact had not yet spoken with the manufacturer. The vehicle was not repaired. The failure mileage was not available. Parts distribution disconnect.

- Memphis, TN, USA

While driving on the interstate the car turns off. No power at all, the car slows down. The car gives a hill assistance error, along will all errors that the car has. The car loses power, once I made it to the side of the road. I stop the car, tried to restart the car, nothing happens. No lights, no errors, no sound. After I tried to restart the car it would sound like it was going to start, but would. Finally the car started but it kept stopping so I had the car towed

- Nashville, TN, USA

The contact owns a 2014 Ford Fusion. The contact stated that the gear did not shift from park into drive. There were no warning indicators illuminated. The failure recurred. The contact called autonation Ford St. Petersburg at 727-231-1323 (located at 2525 34th St N, St. Petersburg, fl 33713) where an appointment was scheduled, but the contact did not agree to pay the diagnostic fees. The contact was referred to NHTSA. The manufacturer was made aware of the failure and also referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 75,000.

- St Petersburg, FL, USA