My shifter cable bushing broke today inspite of getting the recall(18S20) done less than five months ago(23july19) at town and country Ford at bessemer, Alabama. Fortunately the vehicle was parked in front of my house and was not in motion. I figured something was off when I the gear shifter moved much smoother than normal. When I stepped on the gas the vehicle wouldn't move. I revved a little more but nothing happened and then I noticed that none of the gears showed that they were engaged in my gage cluster. I immediately turned off the vehicle and popped the hood and found what the issue was. My shifter cable bushing was not in place. I verified my previous service record(attached) to make sure the dealer did the recall repairs and it's was done. But the new bushings snapped off too.

- Mccalla, AL, USA

After months of hard shifting and slipping, in June of 2019...with only 53,000 miles on the car...the transmission popped out of gear and into neutral while on the interstate, and refused to go back into gear. Vehicle had to be coasted, in dangerous fashion and in traffic, off to the side of the road. Vehicle later began shifting okay (temporarily) and no cause or fix could be found. Ford Motor Company sent us on our way in the vehicle. Then in November of 2019, with only 65,000 miles on the vehicle, the vehicle began clunking and spewing transmission fluid everywhere which driving around the city. Our local Ford service department has determined the vehicle needs a completely new transmission. Fmc is also refusing to cover the cost of repair now that the vehicle is just barely out of warranty....even though problems were reported while the vehicle was still under warranty. Attached documents, and incident information (speed, mileage) are in reference to the first incident.

- Laramie, WY, USA

Its been 3 years since I have had my car and I have not been notified by Ford that I have a recall. Not by phone, email, or even in person. The only reason I know I have three is because of my family member who notified me. I have called multiple Ford dealerships to complain and get it fixed but they don't seem to want to help. Every time I go or call they take my number and that is it. So I just keep going trusting they will call me back. And this week my car starts to have troubles and my transmission hard shifts into second gear and I damage the front and bumper of my car. I took it to my local mechanic and he says the problem comes from the recalled part. And now my car is parked until I can get it fixed and I have called Ford and they wont help.

- Birmingham, AL, USA

The contact owns a 2014 Ford Fusion. While the contact was attempting to switch the gear shifter from drive into park, the transmission erroneously became stuck in the reverse position. As a result, the vehicle crashed into a nearby residence. There were no injuries and a police report was not filed. It was discovered that the transmission cable bushing had failed. An unknown dealer was notified of the failure. The manufacturer was not notified. The failure mileage was 139,576. The VIN was invalid.

- San Bernardino, CA, USA

Knocking noise when pressing gas pedal to put car in motion. Knocking noise when shifting from drive to reverse and vise versa (no gas). Knock when accelerating after rounding a turn. Noise is light enough that it is mostly discernible when there is low road noise, such as beginning from a stop or when in electric mode.

- Eugene, OR, USA

While in motion on major interstate the vehicle lost acceleration causing traffic to swerve around vehicle as it slowed to a stop. The vehicle was running but would not move in any gear selected. The vehicle had to be towed and left my family stranded on the shoulder. The dealer informed me the transmission failed before first recommended service of 150,000 miles of service. Unable to check fluid due to no dipstick on the model attached to the 1.5L engine. Dealer claims trans pump went out causing failure.

- Monroe, MI, USA

Transmission has a huge delay when calling for power, wont downshift when it should, shifts hard at times randomly. Delay causes engine wind up and sudden bursts of acceleration making stopping a lot harder and rougher.

- Blackhawk, SD, USA

I purchased my Ford while it was still under the warranty. I took it to a dealer because I was losing power while driving in a certain gear at a certain RPM after the engine was running for about 30 minutes. I was told it was a wiring issue which I had the dealer fix. By this time I was close to the warranty being up. It didnt fix the issue. The vehicle loses power intermittently or stutters. I get P0352 codes. I have been dealing with it because it is intermittent but recently the wiring harness melted on an ignition coil. I have replaced the ignition coils, the pig tail, the spark plugs, changed transmission fluid, rechecked all the cables, and once the dealer reprogrammed the PCM. It has to be the transmission but because it is intermittent the dealer cant find anything wrong. I actually lost power once at low speeds after the transmission slipped and dinged a poll causing a dent in my car. Thankfully I only lost power once on the high way and no one hit me. Since I am out of warranty I am forced to find the cause and fix it myself. I do not have 4 grand for a new transmission install. My research shows that Ford has three issues with my year. 1. ignition coils over heating due to bad pcms or programming 2. transmission bubbles or tears forming in the rings 3. cable controls on the transmissions. I am out of options and dont know what to do so I figure I would warn off others. Dont by a Ford with the 6F35 transmission unless it is a later year. I hear the 2019 has it fixed and I wish I could have one of those but the best I can do is warn others. I am stuck. 2 years of my life wasted.

- York, PA, USA

I put my vehicle in park but my car was still in reverse. I got out of the vehicle and it started to roll away. The shifter said park but the car was in reverse. I had to put the emergency brake on and eventually tow my vehicle home.

- Arlington, TX, USA

The contact owns a 2014 Ford Fusion. While driving 60 mph, the vehicle decelerated to 30 mph and the 'see manual' warning indicator illuminated. The contact veered to the shoulder of the road, exited the vehicle, and noticed transmission fluid leaking. The vehicle was towed by the insurance company to metro Ford Chicago (6455 S western ave, Chicago, il 60636, (773) 776-7600) where it was diagnosed that the transmission and water pump needed to be replaced. The transmission was replaced; however, the failure recurred. The manufacturer was made aware of the failure and informed the contact to bring the vehicle back to the dealer for a second diagnostic test. The contact mentioned that the transmission was replaced last year at the same dealer. The contact referenced NHTSA campaign number: 18V471000 (power train). The failure mileage was approximately 70,000.

- Chicago, IL, USA

The contact owns a 2014 Ford Fusion. While driving approximately 73 mph, a warning indicator illuminated to stop driving the vehicle. The contact pulled the vehicle over, shifted into park, and turned off the vehicle as the engine suddenly revved on its own. The contact restarted the vehicle and slowly drove to the nearest parking lot. Without the contact depressing the accelerator pedal or shifting the gears, the engine revved back up and the vehicle began to move in reverse. The contact depressed the brake pedal and moved the gear in park. When the contact looked at the gear shifter, she noticed that the gear had not moved from the park position despite moving in reverse. The contact towed the vehicle to valley Ford (located at 910 S 1st street, yakima, wa 98901, 509-453-3125), but it was not diagnosed or repaired. The dealer informed the contact that the failure occurred while at the shop. The contact was made aware of NHTSA campaign numbers: 19V362000 (power train) and 18V471000 (power train), which were related to the failures. The manufacturer was made aware of the failures and referred the contact to NHTSA. The approximate failure mileage was 90,000.

- Richland, WA, USA

The contact owns a 2014 Ford Fusion. While attempting to park the vehicle, the gear selector was switched to the park position and the vehicle suddenly began to roll backwards. During the failure, "transmission not in park" was displayed. The vehicle was towed to mclaughlin Ford (950 N. main St, sumpter, SC) where it was diagnosed that the transmission cable bushing was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 63,000.

- Sumpter, SC, USA

The contact owns 2014 Ford Fusion. The contact received notification of NHTSA campaign number:18V169000 (power train). The vehicle was taken in for the recall repairs and was informed from the dealer chino hills Ford 4480 chino hills pkwy, chino, ca 91710 (909) 203-5700 that the clutch needed to be replaced. The clutch was replaced 3 times but the failure reoccurred multiple times with the powertrain warning light illuminated. The contact stated that after the clutch was replaced 3 times the gear shift from 2nd to 3. the contact veered to the shoulder of the road and turn the vehicle off and back on which failed to resume back to normal. The vehicle was taken back to the dealer which no further assistance was taken. The manufacturer was made aware of the failure and informed the contact that no recall was available for the repairs to be made. The failure mileage was approximately 106,000.

- Chino, CA, USA

This vehicle has a noise in the transmission when you accelerate or use the gas. The noise is getting increasingly louder and I have been told that it is a known issue with these hybrid Ford Fusion. It only has 115,000 miles.

- Greenville, SC, USA

The contact owns a 2014 Ford Fusion. While driving approximately 65 mph, the vehicle hesitated, shifted gears, and jerked. However, after a couple of minutes, the vehicle would shift back into the correct gear. The contact stated that the wrench (transmission or engine) warning indicator illuminated. The vehicle was taken to several auto zones where the contact was informed that the failure was related to the transmission and to contact the dealer. The vehicle was towed to randall reed's prestige Ford (3601 S shiloh rd, garland, tx 75041) where it was diagnosed that the transmission needed to be replaced and the failure was not related to NHTSA campaign number: 18V471000 (power train). The contact was upset that she would have to pay for the transmission replacement. The manufacturer was not notified of the failure. The approximate failure mileage was 280,000.

- Oak Point, TX, USA

Car has limited power and acceleration. Hesitates when accelerating. When climbing a hill, transmission wont downshift properly. When maneuvering "S" curves you can feel resistance in the steering. There is a wrench light for the restraint system that cant be located.

- Blackhawk, SD, USA

The contact owns a 2014 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 19V362000 (power train) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer and manufacturer were not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Goshen, IN, USA

The contact owns a 2014 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 19V362000 (power train). Chapman Ford scottsdale (3950 N 89th St, scottsdale, AZ 85251, 480-420-1460) was contacted and stated that the parts were not available for the recall. The manufacturer was notified and provided the same information. The contact was also denied a request for a loaner vehicle. The vehicle was not repaired. The contact had not experienced a failure. VIN tool confirms parts not available.

- Scottsdale, AZ, USA

The contact owns a 2014 Ford Fusion. The contact stated that the vehicle was recently purchased; however, when the gear shifter was placed in the drive position, the vehicle would reverse instead. Additionally, when the gear shifter was placed in the reverse position, the vehicle would move forward. The vehicle was taken to West herr Ford of williamsville (located at 8137 main street, williamsville, NY 14221) to be diagnosed, but the mechanic was unable to retrieve a fault code or duplicate the failure. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 19V362000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 47,000.

- Buffalo, NY, USA

The contact owns a 2014 Ford Fusion. The contact stated that the transmission remained in the neutral position and would not switch into the drive position. The vehicle was towed to an independent mechanic who diagnosed that the transmission bushing shifter cable was faulty and needed to be replaced. The vehicle was repaired. Coconut point Ford (22400 S. tamiami trl, estero, fl) and the manufacturer were notified of the failure. The failure mileage was 144,000.

- Naples, FL, USA