The contact owns a 2013 Ford Fusion. While driving 45 mph, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. In addition, the "power steering assist fault, service advance trac and no hill assist" message was displayed. The vehicle was taken to multiple dealers where it was diagnosed that the steering rack assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 53,000.

- Chicago, IL, USA

Purchased vehicle new in Feb 2013. Has shut down 4 times while in motion. 3 were in town at slow speeds first time was around summertime the first or second year, but the last was 12/24/2015 on the interstate running a steady 75 mph in the inside lane in very heavy traffic. Only by the grace of god was I able to maneuver it to the shoulder without getting run over! each time the dash goes black and engine (and power steering/brakes) shuts of. There were no warning lights before or after the shut down. Only thing still working was the radio. (it normally plays until you open the door anyway) each time it started right up after stopping. Has been in for repair 3 times. No fault codes present and service tech "could not replicate the problem", so nothing has been done, other than the numerous recalls that have been issued. I no longer feel safe in this car!!! I have contacted Ford customer satisfaction center and registered a complaint with them.their response was to take it to another Ford dealer for a second opinion. That is very inconvenient due to the next dealer being 2 hours away and they would need to keep the car for a day or two to try to "replicate the problem". it is very sporadic. It could be six months before it does it again. A very dissatisfied customer!!!

- Aliceville, AL, USA

While reversing the 2013 Fusion out of the driveway, there was a warning display on the screen "steering wheel fault, service required". I have never seen that warning before in the three years of owning the car. I proceeded to back out of the driveway but when I started to turn the steering wheel to exit, I could not do it as the steering was very stiff. I tried to pull it but it wouldn't move. The car was still on at this point and the only thing I could do was to either reverse the car or put into D and drive it forward to park it again, which is what I did. That was certainly a scary experience - not having control of the steering - but fortunately it happened when the car was not in motion and not on public roads. What concerns me is what if something were to happen while driving around the city or, worse yet, the freeway. I hope this is addressed and a recall is issued so whatever the problem is fixed.

- Antioch, CA, USA

I parked my 2013 Ford Fusion with 52,000 miles on it for 3 days in my driveway and when I started it a message saying power steering assist fault came on and there isn't any power steering. I contacted Ford and they said they will look at it but I had to pay for the tech's time, I then looked on the web and it said there was a recall on this for over 445K Ford cars, but my VIN was not part of it because of where the car was made. So I am confused, 1 part of the car is recalled if it was put in one plant, but the same part put in another plant isn't. they were all made in one plant, so why does it matter where it was installed. The part is defected, if I was driving down the road and this happened, and had an accident, would it be my fault because the car was made in a safe factory where the part is not being recalled? same part, same problem, why isn't this being recalled with the others.

- Waterloo, WI, USA

While driving the car in a commercial are the wheel stopped steering. I could not move the wheel left or right and got stuck in an intersection. A police officer came and sat with me while we waited for a tow truck. The car was towed to the Ford dealership and was looked at when they opened after the weekend. They put in a request to Ford to allow the piece to be replaced under current recalls related to the steering.apparently the rack and pinion can just break after two years of driving. Since the bumper to bumper coverage was up they said it would have to be paid for by the customer. A car should not be allowed to fall apart after 59,000 miles if it is kept in very good condition. If I had been injured or someone else has been, this would be a very different conversation. The pieces they need to replace and including the labor round up to $2,000.

- Philadelphia, PA, USA

I was driving with my kids and out of nowhere, I received a "power steering assist fault" message display across the deck and I couldn't steer. It took immense effort to turn; and fortunately for us, it occurred really close to our house but on a major city street on the way home. I read online that there are tons of incidents with their Ford vehicle. I read an article online that Ford recalled over 450K vehicles for this issue but when I looked up my VIN on safercar.gov and the Ford website; there isn't a recall issued for it. There seem to be drivers out there who were both more or less fortunate than I was. I wanted to file a formal complaint to see if I can get this issue investigated.

- Manhattan, IL, USA

While traveling long distance on a highway with 29,000 miles on the car I got a notice to service the power steering system now. Upon turning off the vehicle and back on the power steering no longer works. The vehicle is exceptionally hard to turn and near impossible to drive in and around normal stores without the assist. My wife cannot steer the vehicle at all.

- Centennial, Co, CO, USA

The contact owns a 2013 Ford Fusion. The contact stated that the key failed to start the vehicle. After numerous attempts or disconnecting the battery, the vehicle was able to start. The vehicle was also included in NHTSA campaign number: 14V597000 (air bags), but the dealer stated the part was not available. The contact also stated that the eps and the power train warning lights illuminated. The manufacturer was notified of the failures. The failure mileage was not available.

- Virginia Beach, VA, USA

Power steering failure on highway while traveling at 70mph. Ford dealer diagnosed failure of steering rack and replaced. New rack will not communicate with vehicle main computer. As of 9/27/15 Ford will not provide plan to resolve, timeline to resolve, or any further information. Vehicle remains at dealer facility and is not being released because dealer reports "we don't know what it will do."

- Orlando, FL, USA

When I tried to pull out my car from the parking lot, the power steering was lost - I started the engine, released the break, was able to move forward or backward, but when I tried to turn around, the steer was stuck, I can only make little turn but then it's too heavy to continue the turn. This happened three times within one month, but there was no error message on dashboard. When it happened, stopping the engine and restarting, once or many times, fixed the issue. Took to a dealer but they were not able to read any "code", and they refuse to take further action. They asked me to monitor the car and take the car to them when it happens again.

- Mercer Island, WA, USA

I took my car to the dealership because originally my door latch stopped working. When I went to pick up my car, they told me the electronic steering, or the epas, went out on the car. They said it's not the first time they've seen this happen and weren't surprised at all. I've contacted Ford and the original dealership where I purchased the car and both told me there was nothing that could be done but keep the receipts if I get it repaired just in case there is a recall. Also, this issue is unrelated to the steering bolt recall.

- Columbia, SC, USA

While traveling on the highway the service power steering light came flashing on and the steering became difficult. Once I got to my destination, I parked the car. The next morning the power steering was not operating and I couldn't turn the wheels. I had the car taken to the nearest Ford dealer where they informed me the power steering gear failed and needed to be replaced. It was not covered under warranty. There was no accident, but if it had failed in heavy traffic, I may not have been so lucky.

- North Sutton, NH, USA

The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was taken to a dealer for repairs under NHTSA campaign id number: 15V250000 (steering); however, the mechanic noticed that the steering gear motor attachment bolts were missing. The contact was informed that the parts were unavailable to perform the repairs and stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The contact also received notification of NHTSA campaign numbers: 14V597000 (air bags, seat belts) and 15V246000 (latches, locks, linkages); however, the parts were unavailable to perform the repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 32,800.

- Fort Drum , NY, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving 70 mph, the power steering seized without warning. The vehicle was taken to the dealer, where it was diagnosed that there was an internal fault with the power steering. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 72,000. The VIN was not available.

- Beaumont, TX, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 15V250000 (steering); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Sag Harbor, NY, USA

While driving my 2013 Ford Fusion I suddenly lost power steering control. There were two alarm messages service advance trac and hill start assist unavailable. This is the second time this has happened with this car. The first time was in 2014 and davidson Ford of watertown NY fixed the issue then.

- Watertown, NY, USA

Started up the vehicle in the morning after sitting all night, buzzers, warning lights and messages popped up on the instrument cluster. "hill assist not available" "service advance trac" two light are also illuminated, traction control and stability control. The short 3 flash signals work but the sustained flash will not, the signal will flash once and shut off. The biggest safety concern is the power steering assist does not work. It will actually jerk the steering wheel in the opposite direction! unfortunately I had to drive the vehicle 40 miles to work. It grinds and pops as the wheel is turned like it is trying to rip the tie rods loose. I am automotive savvy and felt I could handle driving it, however if my wife was to drive this vehicle I would fear there would've been an accident.

- Parma, OH, USA

I was turning around in my driveway and the steering locked up. I could not turn the steering wheel at all.

- Syracuse, NY, USA

Power steering system failure. Vehicle has lost all power steering rendering the vehicle extremely difficult to drive, and definitely unsafe to drive.

- Bradford, PA, USA

When returning to vehicle I noticed the my Ford touch radio was still on. Went to drive away in car and power steering failed to work. All turn signal indicators failed to work as I drove away. The defrost, heating, and cooling controls failed to work. The speedometer failed to work. The 2 lcd screens on the dashboard with the fuel display and tachometer displayed only a white background. The power door locks failed to work. The radio will not turn off when the vehicle is exited and the problems where also repeated at the vehicle dealership. This is a safety issue when the power steering, turn signals, speedometer and defrost fail to work with no warning.

- White Lake, MI, USA