CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
9 / 5
Injuries / Deaths:
3 / 0
Average Mileage:
62,895 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion. While driving approximately 55 mph, the steering wheel seized while attempting to turn. The vehicle was towed to the contact's residence and then towed to the dealer. The dealer diagnosed that the steering gear box needed to be replaced. The vehicle was repaired. The VIN was not included in NHTSA campaign number: 15V250000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 52,000.
The contact owns a 2013 Ford Fusion. While attempting to turn the vehicle, the power steering assist became difficult to operate. The steering wheel suddenly began to vibrate and the power steering assist warning light illuminated. The instrument panel also indicated many other warning lights and functions were being activated that were not in use. The vehicle was taken to a certified mechanic and dealer. Both stated that the power assist failed and there was also an electrical failure. The contact was unable to recall the actual electrical failure. The vehicle was not repaired. The manufacturer was not made aware of the failures. The failure mileage was unknown.
The contact owns a 2013 Ford Fusion. While driving 65 mph, the vehicle hit a bump in the road. The manual steering was activated and the power steering light illuminated. The vehicle was taken to a dealer where it was diagnosed that the electronic steering gear failed and needed to be replaced. The vehicle was repaired. The VIN was not included in NHTSA campaign number: 13V232000 (steering). The manufacturer was not notified of the failure. The failure mileage was approximately 46,507.
I was driving to church on April 28, 2016 and a warning that said "power steering assist fault." I've had my vehicle for over 1yr and have never experienced this waring occrring.
The contact owns a 2013 Ford Fusion. While driving approximately 10 mph, there was a loss of power steering. The engine was turned off and restarted. The vehicle resumed normal operation. The failure recurred on a separate occasion; however, there was a permanent loss of power steering and the warning indicator illuminated continuously. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,500.
I have lost power steering on several occasions and received a "power steering assist fault" messages. At first, I was able to reset my power steering by turning the car off and back on. Now, I have completely lost my power steering. Now the power will go off and stay off while driving. Ford motor has recalled the 2011 Ford Fusion with the 3.5 L engine but insist the 2.5 L do not have the same problem. I think they are wrong and should have to fixed my car for safety reasons. To make matters worse, my Ford dealership can't even look at my car until one week which only forces drivers to drive cars that are unsafe.
The contact owns a 2013 Ford Fusion. While driving approximately 75 mph, the steering wheel seized and the service power steering and an unknown warning indicator illuminated. The failure recurred twice. The vehicle was taken to a dealer where it was diagnosed that the rack and pinion failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 37,500.
The contact owns a 2013 Ford Fusion. While the vehicle was undergoing routine maintenance, the power steering assist warning light illuminated. The vehicle was not diagnosed nor repaired. The vehicle was not included in NHTSA campaign number: 15V250000 (steering). The contact was concerned that a failure would cause the vehicle to become impossible to steer. The manufacturer was notified of the failure. The approximate failure mileage was 22,000.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at 70 mph, the power steering warning light illuminated and the steering wheel became inoperable. The failure occurred once. The vehicle was taken to dealer where it was diagnosed that the steering gear failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 43,000.
The contact owns a 2013 Ford Fusion. While driving 25 mph, the steering wheel became inoperable without warning. The failure occurred once. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 37,000.
The contact owns a 2013 Ford Fusion. While driving 45 mph, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. In addition, the "power steering assist fault, service advance trac and no hill assist" message was displayed. The vehicle was taken to multiple dealers where it was diagnosed that the steering rack assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 53,000.
Purchased vehicle new in Feb 2013. Has shut down 4 times while in motion. 3 were in town at slow speeds first time was around summertime the first or second year, but the last was 12/24/2015 on the interstate running a steady 75 mph in the inside lane in very heavy traffic. Only by the grace of god was I able to maneuver it to the shoulder without getting run over! each time the dash goes black and engine (and power steering/brakes) shuts of. There were no warning lights before or after the shut down. Only thing still working was the radio. (it normally plays until you open the door anyway) each time it started right up after stopping. Has been in for repair 3 times. No fault codes present and service tech "could not replicate the problem", so nothing has been done, other than the numerous recalls that have been issued. I no longer feel safe in this car!!! I have contacted Ford customer satisfaction center and registered a complaint with them.their response was to take it to another Ford dealer for a second opinion. That is very inconvenient due to the next dealer being 2 hours away and they would need to keep the car for a day or two to try to "replicate the problem". it is very sporadic. It could be six months before it does it again. A very dissatisfied customer!!!
While reversing the 2013 Fusion out of the driveway, there was a warning display on the screen "steering wheel fault, service required". I have never seen that warning before in the three years of owning the car. I proceeded to back out of the driveway but when I started to turn the steering wheel to exit, I could not do it as the steering was very stiff. I tried to pull it but it wouldn't move. The car was still on at this point and the only thing I could do was to either reverse the car or put into D and drive it forward to park it again, which is what I did. That was certainly a scary experience - not having control of the steering - but fortunately it happened when the car was not in motion and not on public roads. What concerns me is what if something were to happen while driving around the city or, worse yet, the freeway. I hope this is addressed and a recall is issued so whatever the problem is fixed.
I parked my 2013 Ford Fusion with 52,000 miles on it for 3 days in my driveway and when I started it a message saying power steering assist fault came on and there isn't any power steering. I contacted Ford and they said they will look at it but I had to pay for the tech's time, I then looked on the web and it said there was a recall on this for over 445K Ford cars, but my VIN was not part of it because of where the car was made. So I am confused, 1 part of the car is recalled if it was put in one plant, but the same part put in another plant isn't. they were all made in one plant, so why does it matter where it was installed. The part is defected, if I was driving down the road and this happened, and had an accident, would it be my fault because the car was made in a safe factory where the part is not being recalled? same part, same problem, why isn't this being recalled with the others.
While driving the car in a commercial are the wheel stopped steering. I could not move the wheel left or right and got stuck in an intersection. A police officer came and sat with me while we waited for a tow truck. The car was towed to the Ford dealership and was looked at when they opened after the weekend. They put in a request to Ford to allow the piece to be replaced under current recalls related to the steering.apparently the rack and pinion can just break after two years of driving. Since the bumper to bumper coverage was up they said it would have to be paid for by the customer. A car should not be allowed to fall apart after 59,000 miles if it is kept in very good condition. If I had been injured or someone else has been, this would be a very different conversation. The pieces they need to replace and including the labor round up to $2,000.
I was driving with my kids and out of nowhere, I received a "power steering assist fault" message display across the deck and I couldn't steer. It took immense effort to turn; and fortunately for us, it occurred really close to our house but on a major city street on the way home. I read online that there are tons of incidents with their Ford vehicle. I read an article online that Ford recalled over 450K vehicles for this issue but when I looked up my VIN on safercar.gov and the Ford website; there isn't a recall issued for it. There seem to be drivers out there who were both more or less fortunate than I was. I wanted to file a formal complaint to see if I can get this issue investigated.
While traveling long distance on a highway with 29,000 miles on the car I got a notice to service the power steering system now. Upon turning off the vehicle and back on the power steering no longer works. The vehicle is exceptionally hard to turn and near impossible to drive in and around normal stores without the assist. My wife cannot steer the vehicle at all.
The contact owns a 2013 Ford Fusion. The contact stated that the key failed to start the vehicle. After numerous attempts or disconnecting the battery, the vehicle was able to start. The vehicle was also included in NHTSA campaign number: 14V597000 (air bags), but the dealer stated the part was not available. The contact also stated that the eps and the power train warning lights illuminated. The manufacturer was notified of the failures. The failure mileage was not available.
Power steering failure on highway while traveling at 70mph. Ford dealer diagnosed failure of steering rack and replaced. New rack will not communicate with vehicle main computer. As of 9/27/15 Ford will not provide plan to resolve, timeline to resolve, or any further information. Vehicle remains at dealer facility and is not being released because dealer reports "we don't know what it will do."
A D V E R T I S E M E N T S
- Detroit, MI, USA