CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
9 / 6
Injuries / Deaths:
8 / 0
Average Mileage:
51,886 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2013 Ford Fusion is experiencing an issue with the climate control system and the window controls. I have lost communication with the 'front control interface module', 'door control module a', and 'door control module B'. when this happens, my ECM displays the following codes, P193E: A/C clutch request signal, U0199: Lost communication with door control module a, U0200: Lost communication with door control module B, and U0256: Lost communications front controls interface module. This happens quite frequently, and it has happened when my car is in motion and when my car is stationary. Sometimes this happens when I start my car and sometimes this happens when I am driving. To be clear, I have no air conditioning, no ventilation, and I can not roll down my windows. To make matters worse, this seems to happen more frequently when the temperature outside is towards 90 or more degrees Fahrenheit. This means the interior temperature of the care gets to be very hot. In my experience, the only way to fix this issue is to disconnect the battery terminals and then reconnect them but this only offers a temporary fix to the problem.
I shut of my car on Wednesday evening, went in to restart and the ignition made no sound at all. The car was in park but the dash showed that it was still in drive and the alarm was also telling me it was not in park. The car was obviously not in park and could easily be moved by a push. I put the parking brake on until it could be towed. I had to take it to Ford and replace the shift cable to the transmission. I heard of a recall for the same issues with 2013 Ford Fusion but the service center said my VIN was not included. I feel this is a bigger issue than they thought and I am not very happy.
Poorly designed seal around back-up camera housing allows moisture into housing, sends faulty signal to engine when vehicle is started and shifted to reverse ultimately shutting down the engine. This does not happen 100% of time, but it is concerning. Usually occurs during/after rain, snow, or high humidity days. This design flaw also disables the brakes, emergency brake, and power steering. Vehicle does not turn on right away and starter continuously clicks until vehicle computer responds to start, key faub is the only way I have been able to start the vehicle after this event occurs. Sometimes the computer gets so jammed up that I must completely disconnect the battery and hard restart the computer. When the issue occurs the vehicle cannot be stopped and will continuously move backwards until it stops on its own, it hits something, or the vehicle can be started again. This did happen to me while I was parked on a slight incline and my car stopped after it rolled in to a parked car, luckily no damage occured. As someone who used to be an airbag design engineer I definitely believe this to be a safety issue. A mechanic at the Ford dealership I bought the vehicle from informed me that this issue is known to Ford(he found the information on how to diagnose, repair, and what parts to buy in the repair database) and I called Ford to confirm that they do know this issue. Ford informed me that they do know of the issue, but it is not a safety concern. This issue costs over $800 to fix at a dealership. My extended warrenty won't cover the cost of the repair because it is considered "water damage"
I have had the worst experience with trying to get my recall resolved 1st of all my door open while on the highway. And also while I was on my way to work. So I called only to find out that this was part of a national recall. Now I thought I only had a recall on my seatbelts and airbag. Now had they kept their word on March 28th this could have been resolved. Help....
I have a 2013 Ford Fusion that I just had to replace the. Take booster on, 8000 miles out of warranty...and now1 week later, my turbo has went out! gonna cost over $1000 to fix, not to mention the 400$ for the brake booster.. I have always been a Ford fan! but this is definitely putting a bad taste in my mouth!!!!! I could understand if the car had a lot of miles on it.... but 68,0000 miles"??" come on!!!!
I live mostly in Florida when the temperature was 87 degrees my sun roof was open later in the day I closed the sun roof it was cracked I wasn't in the car when it cracked. I have an extended warranty but they refused the claim. I understand this is happening to a lot of vehicles. Ford denied the claim.the vehicle wasn't moving and in a parkig lot.
From the day I first drove my car off the lot it was a 2013 Ford Fusion S it's gray. I started the engine and then sat in the driver's seat before I put it in drive I hear a loud thumping noise generating from the back end of my car. And it's still doing it 4 months later non-stop and I cannot figure out what's going on also there is a rusted hole in my muffler. Also often times when I am driving when accelerating the transmission has a huge lag in it and sometimes it sticks without shifting to the proper gear to accelerate, sometimes I have to actually manually shift the gears. And it gets very rough when it slips and slides and makes a big drop which also shakes the entire vehicle and it also impairs the driving performance. And another thing is the seat belt, the rear middle seat of my vehicle when installing a child safety seat the middle seat belt got all jammed up and would not work at all. I had to replace it with an aftermarket seat belt because Ford didn't want to fix it for free and wanted to charge me upwards of $400 just for the seat belt that wasn't my fault that I got damaged I just installed the child seat like the local police showed me to and then once I got it out the seat belt it's not working. They say it's not a part of the recall which I already have 4 recalls on my vehicle that is not yet fixed.
I was driving on rye 24 South brockton MA pulled over to breakdown lane tranafter shifting to park when I got out the car shifted back to reverse and sped up backward knocked me down while door open and rolled over my left leg.
I was driving as usual. The car suddenly slowed down and the red warning sign came on and reads " engine coolant overtemperature ". at this point, the steering became difficult and the speed slowed to a crawl while we were in the middle of a highway. This put us ( my two children and I ) in so much danger! cars were honking and whizzing by us which scared my children. When we finally made it to the side of the road white smoke was coming out from under the hood. Coincidentally, we just got a letter from Ford that states a recall that described what happened to our car. Safety recall notice 17S09 / NHTSA recall 17V-209
MY 2013 FORD FUSION HAS HAD STALLING ISSUE FOR A WHILE NOW. IVE HAD THE CAR FOR A LITTLE OVER A YEAR NOW. I COULD BE DRIVING AND THE CAR WILL JUST SPUTTER OUT WITH NO WARNING LIGHTS AT ALL. MOST OF THE TIME IT STARTS BACK UP BUT HAS TROUBLE AT TIMES AS WELL AND I I LOOSE STEERING AND BRAKES WHEN THIS HAPPENS. THERE HAS BEEN A COUPLE CLOSE CALLS DUE TO STALLING. CAR HAS BEEN TO THE DEALER 7 TIMES FOR THE STALLING THAT HAS YET TO BE RESOLVED AND 5 OTHERS TIMES FOR DIFFERENT PROBLEMS. IVE HAD THE CAR A LITTLE OVER A YEAR NOW AND ALL IT HAS BEEN IS PROBLEMS AFTER PROBLEM AFTER PROBLEM. THE DEALER HAS THE CAR MORE THAN I DO. I HAVE MADE COORPORATE AWARE OF THE PROBLEM AND SEEM TO NOT CARE. I HAVE SHOWED THEM THE VIDEO AND THEY SAY THEY DONT KNOW WHAT COULD BE CAUSING THAT TO HAPPEN. IT ALSO HAS TRANSMISSION PROBLEMS WITH JERKING WHEN SHIFTING GEARS AND THEY TELL ME THAT IT IS SUPPOSE TO DO THAT. THATS [XXX]. THIS WILL BE THE FIRST AND LAST FORD PRODUCT I WILL EVER BUY IN MY LIFE. CUSTOMER SERVICE WAS HORRIBLE WITH COOPERATE AND THE DEALER. AND IF I GET INTO AN ACCIDENT BECAUSE THEY DONT KNOW WHAT IS WRONG WITH IT THEY WILL BE GETTING SUED. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
2013 Ford Fusion latches/locks/linkages:doors:latch NHTSA campaign #15V246000. My front right door failed to close on 09/27/2017 and my right rear door failed on 12/21/2017. Both times the car was stopped, in a parking lot and failed, one when exiting the car and the other when entering. I had to use a bungee cord through the rear widow when the front door failed and use the child restraint hooks when the rear door failed. Each time I was approximately 100 miles from the dealership in my home area. Each time it took 3 to 4 days to be repaired. The dealer (ernest mccarty) charged for both repairs as my VIN was not included in the recall notice referenced above. Additionally, Ford was of no help, did not respond to my inquiries and their decisions as they said they would. They also appeared unconcerned for my problems.
My 2013 Ford Fusion has a problem every time I refuel it. 1) it does not turn on when I finished pumping gas, I have to keep trying to turn it on and or step on gas peddle for it to turn on, also I have to have my ac off cause I get this horrible smell and at one point saw fumes coming out from my air vents which I then suddenly turn off the ac but my vehicle had also turned off by it self. 2) it has turned off twice while I drive off from the gas station, on the safe side it turned off before I even made it to the street/road. I then had a recall on it and took it for service for something involving the door handles at that time I reported my problem to a Ford mechanic/personnel and the gentle men advised me he will not be replacing the problem since it was not on the recall and it would have to be payed from my pocket, which I dont have the budget for it, and 3) while I was driving home from work about a 15 mile drive from neighboring city, my vehicle had lost power and started slowing down at which point I realized it had turned off on the highway at speed of 50-60mphs while my shift was in drive and my key was turned in the on position. This was at night time since I work the afternoon I then slowed down to the shoulder of the highway and turned it back on with out a problem, the following day it did not do the same thing and as of 12/19/2017, I have seen report of the Ford Explorer with similarities of the smell but did not find of the Ford Fusion which I would like to report this issue.
The car won't start! I was told by Ford to replace the keyfob battery. So I did. I replaced the car battery and the keyfob battery and this car will not start.
I was driving in my car, when I began feeling light headed and then passed out. When I awoke I was in the hospital with V-fib. I had my car worked on 2 weeks prior to the accident for the air conditioning/circulation. They did not check my blood for carbon monoxide poisoning at the time. I now have a pace maker and defibrillator at 33 years old. I am concerned with the issues that Ford is having with the Explorer and did the same thing happen to me in my Ford Fusion
A D V E R T I S E M E N T S
- Rio Rico, AZ, USA