CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
9 / 6
Injuries / Deaths:
8 / 0
Average Mileage:
51,886 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2013 Fusion has a door latch that is broken. According to recall 15S16 this should be covered under a recall but, according to Ford, this is not a covered VIN, yet my vehicle was built in the same factory as the stated recall (hermosillo in 2013), therefore, should be covered. My vehicle is currently not safe to drive because of this issue.
My car cut off in the middle of the highway now my car is giving me the warning signal transmission not in park. This is the same warning I'm the recall. I've been try to get the dealer to fix it since I got the letter 3 months ago but they keep telling me they can't order the part they are busy. I almost got hit by an 18 wheeler due to this recall not being fixed. It's been 3 months and Ford still has not fixed the recall and I don't feel safe driving the car. I was driving on to 175 in columbia md when this happened.
The front passenger side door came unlatched while the car was in motion with a passenger sitting on that side and two people in the back seat. The door does not stay shut and one person had to drive it back home on the highway while the other person manually tried their best to hold the door shut the whole time. Passengers were uninjured and got lucky that there wasn't another car in the lane next to it while this happened. Called North central Ford dealership in richardson, tx as well as Ford Motor Company and neither parties are willing to help unless we pay for the door out of pocket as they claimed this specific car was not part of all the recalls that similar Fusion's and Focus's have been having. This family also owns a 2012 Ford Focus that same thing happened and was part of the recall and door was replaced by Ford. Ford refuses to understand and comprehend the severity of this life threatening issue and help their customers so that they can save money. Our lives were in danger and it's not a matter that needs to wait till more people die for it to be recalled. It's been 4 days and Ford gave us a case number and said they will look into it and we still don't have a car or a solution and this car is still in the house garage.
Passenger side door latch broke and flew open on highway expelling contents of passenger seat onto busy highway. Dealer stated that the safety recall for the defective door latch was already performed on vehicle in 8/2017. That they "Ford" only warantees parts replaced by a safety recall for 1 year or 12,000 miles, so I am responsible for the repair as it is now simply a maintenance issue. When I originally called the service department the guys asked me if I had already had the recall performed. I told him to check the computer and see, that I only bring my vehicle to them, while he was looking he mentioned that they have been starting to see vehicles coming in again for the same repair even after the recall. Later he denied ever saying that me. So what is there to stop companies like Ford from replacing a part recalled for safety reasons, with another defective part and then simply stating that the warantee on the new part is only 12 months. This makes absolutely no sense to me, is there such a thing as a safety recall on the safety recall or is I go through the motions and my liability is gone" how am I to know if the dealer even did the recall in the first place and not just marked it complete? what are the odds that the exact part that was defective and recalled and replaced would fail again for the exact same thing it was recalled for to begin with" tried Ford not just dealer and got the same response on the 12 months or 12,000 miles response.
Passenger door came open driving down the road, will not latch. Ford will not tow the vehicle to be repaired, will not offer us a loaner vehicle. I have rope holding the door closed.
- York, SC, USA
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I have noticed that the paint in-between the windshield and the roofline. I have not seen this in other cars and it goes all the way down to the bare metal. This is not caused by rocks and other stuff flying up from the road. I am not sure when it started. I just noticed it over time and someone told me that they thought it was a manufacturer defect.
I returned to my park car opened and shut my front passenger side door, then opened the rear passenger door to restrain my grand children in there car seat and then walked around got in the driver side and started my vehicle and the passenger side door ajard light indicator came on. I reach over and pushed on the door and it was not latched. I got out and went to investigate further and realize it would not latch.it looked as though it was shut though it was not. Had to call my husband to come and check it out then we had to use a bungee cord to hold it shut. I called service and had them to check it out 7/17/2019 they informed me it was the same problem they had been having with the door latch recall though my VIN was not listed. They reported it to Ford and Ford still did not want to cover the expense or cover it in the recall because I had over 150,000 thousand miles and no extended warranty. This is a one owner call. This safety issue should be covered and all my door latches should be replaced at not cost to me. I did open a cas number with Ford customer relations though they didn't seem too concerned, what does my mileage or warranty have to do with a unsafe defective part that Ford is aware of?
The front passenger door latch failed and the door came open while I was driving down the road. The vehicle was in motion at the time this happened. I was on a residential street at the time. If I had been on an interstate or highway, this would have been a very unsafe situation. Apparently there was a recall for this issue in 2015 (recall # 15S16). Ford says the recall was completed on it in November 2015. I bought the vehicle used in may of 2016.
When in reverse backup camera sometimes just stays on the main screen, sometimes turns black and then message backup camera unavailable check with dealership, sometimes seems like picture is displaying backwards and sometimes it works fine.
My vehicle is having issues with my car not going into park. Last week I got home pulled in my driveway. I tried to put my car in park but the gear shift would not move. It was stuck in the drive mode. The only way I was able to stop my car from rolling into my house was by using the emergency brake. This is the second extremely dangerous recall with this vehicle. Previously I had a recall with the back passenger door latch. Driving with my children one particular day and the door opens. My personal opinion and based on my experience the 2013 Ford Fusion is a safety hazard and has not been manufactured properly.
Similar to recall number: 17V210000. My door latches on the passenger and the passenger rear door will not latch. This first door happened 10/16/18 and the second today 4/13/19. I had the first one fixed as part of my warranty. The second one just occurred. The vehicle was stationary and when the door was closed it just will not latch. The only reason I noticed was that the door indication light said it was open. If I had driven away it could of caused problems.
Similar to recall number: 17V210000. My door latches on the passenger and the passenger rear door will not latch. This first door happened 10/16/18 and the second today 4/13/19. I had the first one fixed as part of my warranty. The second one just occurred. The vehicle was stationary and when the door was closed it just will not latch. The only reason I noticed was that the door indication light said it was open. If I had driven away it could of caused problems.
Ford Fusion 2013 while driving fuel gas cap will make a noise of air coming out, if it continues the car will turn off even when driving or stationary on both highway and street has happened more than 4 times Ford Agency said they will not fix
The passenger rear door all of a sudden won't latch. There have been 2 recalls regarding the situation and I don't have paper work but they said I took it in for the recall in 2016. If another recall was issued I'm 2017 regarding the same situation why would my repair not be under the recall?
When it rains I get a puddle of water in the driver and passenger seat floor boards..we cannot find where the water is coming from. The dealership is saying it's coming from a faulty seal around the windshield.it happens when in motion and when stationary.
A D V E R T I S E M E N T S
- West Haven, UT, USA