CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
9 / 6
Injuries / Deaths:
8 / 0
Average Mileage:
51,886 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our transmission thinks the car is always in drive. It won-??t start, and shifts very roughly. There was a recall for this, but not sure why our specific vehicle wasn-??t included.
On 10/31/21 at approximately 7:30 pm my dashboard alerted me with a steering assist fault after making a turn on a rotary on Mystic valley Pkwy Somerville Ma 02144. After entering the rotary my vehicles steering wheel become stiff and hard to move and staring moving towards the left side close to the curbs. I was traveling at around 20mph. I was able to move the vehicle to a near by park that was located on the same street as the rotary (Dilboy stadium). After parking the vehicle, I shut it off and restarted it. After doing so, the alert disappeared and I was able to drive the vehicle normally. After leaving the park 5 minutes later the alert popped back again. I was driving in a straight line so the steering assist did not cause much of a problem, however I could feel the stiffness of the steering wheel. When I arrived to my destination, after performing a left turn my vehicle once again starting leaning towards the left side almost causing me to hit the curb. At around 9:00pm I had towed the vehicle to a Fords dealership. On Monday the 1st I was able to drive the vehicle with same steering wheel conditions to an independent dealership who performed a check and received a fault code of C200D:49 with the solution of replacing power steering rack with module which could only fixed at a Ford dealership due to the module. In the situation described above I was very fortunate that I was not driving at high speed in an area with high traffic, as an accident would-??ve most likely occurred. I know that there is no recall on my specific vin however I am aware that other vins with the same year and model have recalls on them. I do not have any other alerts on the car. The fault I came across is a safety hazard not only to myself but other cars on the road. After digging around on the web the steering wheel fault is a common error that a lot of Ford owners come across and I believe that an investigation needs to be launched to protect the safety of drivers and pedestrians.
No warning light. Rpm-??s surge high, low then engine shuts off while driving or idle. I could be in the middle of an intersection and my engine will shut itself off. Major safety issue and this car needs to be recalled. Happens even after taking it to the dealer -??fixing-?? the -??problem.-?? I-??m not sure they even know the issue. They just try replacing things for a short term fix yet still having issues long term.
The car would stop after the warning of over heating so the car would just shut down go into what is called limp mode was told that is to protect the engine so we was told that in order for them to check we first had to purchase ford parts to get it started which we did but about 30days later same problem took it back they charged me another fee to put on the diagnostic machine which we did. That still didn't take care of the problem this went on from April 2021 well in May received a recall for the coolant system on this car make and model made appt took it in well they failed at fixing this with the car having to be left there weeks at a time it is still there they couldn't repair it they now are saying it is the engine do we want it repaired I don't no how when they can't even fix what it was there for now all of a sudden it's on me and the agent that called first said the transmission they have no clue they are just trying not to be responsible for this car even towing company knows where to take the car I have been put down all over town. This has been a nightmare I am afraid of the car and no trust with the people that's fixing the recall because they don't know how.
My family and I drove to the beach and we parked. Then when were driving home on the freeway I lost power in the steering wheel. It took all my strength/ muscle to keep control of car. That is when a light came on. I managed to get home at that point we pulled out the manual to look up the symbol. It too about 1 hour along with the internet just to figure that it was the power assisted system. It stated that the steering would be with out power and could potential lose control all together. We immediately called to have it towed from home to dealer after looking up recalls I noticed their was a recall for the same thing that happen to me but on the East coast. However my VIN number said my car was not part of that recall. But the year make model was. It is my belief that Ford should be responsible to fix this issue not only because of that but even though my car is a 2013 it have less than 30,000 miles on it. Showing it was not driven much or missed used. It is obviously a defect in part or manufacture installation or whatever. Very disappointed in my Ford dealers and company for not fixing it and making me do so espacial because there is a recall on it out there showing it is a defect.
While coming off the highway my hill start assist, advanced tract, and steering failed. I almost lost control of the car. Also, the linkage for the shifter keeps coming undone.
All locks in car start clicking then 3-5 seconds laters trunk opens. Happens at random time sometimes happen when car is parked or while driving. It's been going on for about 1.5 years have took its to 3 different Ford dealership all couldn't fine what the problem is. It's is a 2013 Ford Fusion with about 122000 miles. The most recent was 3/26/2021 woke up the next morning the truck was open. A couple of days before we where driving about to merge on the freeway they truck open had to pull over to close.
My 2013 Ford Fusion is having issues with the passenger door. It was getting harder to close with out slamming it. Well one day it flew open while I was driving on a city street turning almost causing an accident. The door wouldn't stay closed without rope from then on. Good thing I didn't have my 3 kids with me at the time. The force bent the hinges as well as dented the door. I took it to a local Ford dealership and was told my car was on the recall list for faulty door latches and to bring it back in 5 days. This is after I told them I have to drive with a rope holding the door closed. I bring my car in 5 days later and get a rental that Ford wouldn't cover. Well 2 days later I get a call saying they will not fix the recalled door latch and to come pick up my car. I've been driving around for over a month now with my door roped shut but it pops open still. I don't know what to do. I'm not financially stable enough to pay for the costly repair. I'm at such a loss that Ford will not fix this safety issue. The dealer ship even cleared the recall on line and it now says all latches are fixed please" how can this happen" please help!
Randomly I will get the service advancetrac, hillstart assist not available, and traction control lights. It will be hard to steer for a few minutes, sometimes it will shake a little, and then the problem will go away and it will run fine. I live in Florida so I'm not dealing with any hills or snow, and I don't drive my car in the rain. Completely dry and flat roads, and it still happens. Can't find a recall or anything, will be getting it serviced soon
I put my car in park in the parking lot and took my foot off the brake and my car started to roll backwards so I noticed my backup camera was on so I looked at the dash and my car showed the car was in reverse as the automatic shifter was in the park position. The shifter linkage came detached and the car wasn't able to shift. The bushings have deteriorated and caused the shift to come off. My car is a 2013 Ford Fusion VIN# [xxx] and I have seen a recall back in 2019 recall 19V362000 and this is exactly what has happened to my car information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
There was a recall on my model in 2018 which they say was fixed. But it is causing un going issues. Now the (ctv)? module needs replacing. Bottom line, cylinder head sensor keeps shooting a code that the coolant is to low, while it is not. You start the car and the needle shoots to hot. Warning signal goes of and engine starts to shake plus fans kick on. Engine light plus overheating comes on. Leaks have been fixed but the module was a recall and they verbally no longer grant it freely fixed, because of time overlaps.
When going down a hill whether you are using cruise control or not, the car will downshift really hard, once, twice and sometimes three times before you get to the bottom of the hill. This is an ongoing problem that started in April of 2020. The backup camera stopped working and it was completely replaced and it still does not work.
My vehicle was serviced for a wide spread faulty door latch recall in 2016 and was reinspected again this year for the another door latch recall. Now my passenger front door latch is faulty causing my door to not close at all. The cutter Ford dealer on oahu is telling me even though my door latch is faulty, it's not covered by the recall and I will have to pay for it to be replaced. How is this possible? after having my door latches replaced four years ago due to a recall, they are now faulty again four years later. Does another recall need to be issued to replace the door latches used in the original recall. This is a major safety issue and needs to be addressed and corrected by the Ford dealer free of charge. Consumer stated vehicle was taken to a dealer for inspection but was not repaired.
While driving I smelled a faint whiff of gasoline, moments later the car began filling up with smoke that spilled in through the heater vents. There was also smoke that was coming from under the hood. My husband & I jumped out of the car to run to safety and I saw fire under the front end of the car. Once the fire fighters arrived and extinguished the fire we were told it looks like the engine had caught on fire.
My Ford Fusion shifter cable is broke there is a recall on this issue however the Ford dealership is telling me there is no open recall on my specific car im so confused this is not a coincidence please help!!!!
Coolant hose leaking cause engine to overheat quicker, also at some point began to smoke, I had to repeatedly put water and coolant that this is also an ac issue which Ford has had a recall problem on before and another issue was the fluid (coolant) leaking near the engine, I wasn't able to and was afraid to use my ac due to the fear of it overheating quicker, was a complete mess and Ford refused to help me with it because the same mode of my car had gotten the recall, but not my car VIN, absolutely insane and infuriating to me.
A D V E R T I S E M E N T S
- Lakewood, CO, USA