On March 26th, 2018 at approximately 10:40pm my 2013 Ford Fusion (VIN #[xxx]) caught fire underneath the engine compartment. This occurred after approximately a 5 minute drive. The car was parked for over 5 hours and on my ride home a light appeared on the dash showing coolant/engine overheating and smoke began to appear from the hood (this occurred as I entered onto the highway at approximately 60mph). I was able to exit the highway slowly and pull into a gas station. There the car continued to smoke and a person there pointed underneath the car where the fire was going. It took two fire extinguishers to put out the fire. I believe this is related to a recall 17S09. Prior to the fire, I had taken the vehicle in twice to fix this issue. On 6/22/17 I took the vehicle into carmax to have the coolant temp sensor replaced after experiencing overheating problems. I then took the car into tuttle-click capistrano Ford to have the coolant level sensor system installation work done per the recall on 7/7/17. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- San Clemente, CA, USA

Engine cylinder head recall: The recall came out early in 2017 stating that the cylinder head may crack causing an oil leak that may result in a fire in the engine compartment. The recommendation was to keep coolant level properly maintained which was done, however, the coolant kept disappearing and going inside the engine for about a year. The engine failed Jan 20, 2018 before a resolution by Ford could be found. I was driving down the road and it just stopped running and would not start again. I was able to coast off the side of the road. The car was towed to a Ford dealership in fayette, al where it has remained for two months. I have been given the runaround by Ford Motor Company until today when they told me they could not meet my expectations and referred me back to the local dealer. The local dealer offered to sell me a used engine for $4000 which I refused to purchase. My expectation is for Ford Motor Company to pay for investigation of the problem with my car which they have failed to do. I want them to repair my engine if this recall had anything to do with the failure, which I believe it has. Coolant is not supposed to leak into the engine and I believe the damage caused by this event has caused the failure. They have left me without a vehicle, which I still owe almost $10,000 on, and refuse to do anything at all.

- Wilsonville, AL, USA

The contact owned a 2013 Ford Fusion. While driving approximately 55 mph, the driver noticed smoke coming from under the hood. Also, the engine temperature gauge increased too high and the "antifreeze overheating" warning message appeared. After stopping the vehicle, flames were discovered coming from under the front of the vehicle. The fire department was called to the scene to extinguish the flames. The vehicle was destroyed. The cause of the fire was not determined. The manufacturer was notified of the failure. The local dealer was not notified. The failure mileage was 122,000.

- Thorton, CO, USA

I was driving as usual. The car suddenly slowed down and the red warning sign came on and reads " engine coolant overtemperature ". at this point, the steering became difficult and the speed slowed to a crawl while we were in the middle of a highway. This put us ( my two children and I ) in so much danger! cars were honking and whizzing by us which scared my children. When we finally made it to the side of the road white smoke was coming out from under the hood. Coincidentally, we just got a letter from Ford that states a recall that described what happened to our car. Safety recall notice 17S09 / NHTSA recall 17V-209

- Lawrenceville, GA, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hagerstown Ford (1714 massey blvd, hagerstown, md) confirmed that the part was not available for the recall remedy due to the software not being a valid remedy for the Ford Fusion models. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Smithsburg, MD, USA

The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was inoperable due to overheating and the check engine warning indicator illuminated. The vehicle was taken to phil long Ford of motor city (1212 motor city dr, Colorado springs, co), but the failure could not be replicated. Barbee freeway Ford (4471 E evans ave, denver, co) was also contacted, but the failure could not be replicated. The dealer confirmed that the parts were not available for the recall remedy. The vehicle was finally taken to an independent mechanic where it was diagnosed that the transmission and engine would have to be replaced. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and did not assist. The failure mileage was approximately 16,000.

- Fountain, CO, USA

Takata recall - August 2017 my car experienced the following: Coolant loss well below the minimum level in the coolant bottle at the time of a cold start of the vehicle. When a cold engine is started with insufficient coolant and the vehicle is driven, the cylinder head undergoes rapid heating. My vehicle was in motion on a city street. The dashboard began to ding and flash due to overheating. I had the recalls on my Ford completed at tyler Ford in tyler, tx; however, there is not a fix for the overheating recall. Therefore, tyler Ford "bandaided" the problem until a remedy is issued by Ford.

- Winona, TX, USA

2013 Ford Fusion. Consumer writes in regards to safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

- Palm Desert, CA, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact called town and country Ford (6015 preston hwy, louisville, ky 40219) and was informed that the part to do the repair would not be available for two weeks. The manufacturer was made aware of the issue and stated that the parts were being made. The contact had not experienced a failure. The VIN was not available.

- Louisville, KY, USA

Check engine light came on. Used code checker to investigate and came up with code P144C. Ended up having to do with the canister purge valve and it had to be replaced. Cost - $326.04 repairs completed at wray Ford, 2851 benton road, bossier city, la 318-686-7300, invoice number focs245906 on 21 Dec 2016 second item: Problem with start/stop button. The wrench on the dash would light up. Only thing I could find out was look in the manual, which showed and told me nothing. Car would just arbitrarily shut down while driving !!! once the vehicle was stopped, I had to use a knife to pull the start/stop button out and then it would generally restart and the wrench on the dash would go off. Took to dealership and stated the ignition button was faulty. Originally taken to dealership on 11-1-2017 and they did not have a replacement part, stated they were on back order and had no idea when a new one would be available, in the meantime, Ford expected me to drive a vehicle that could potentially shut down at anytime, while turning in from of another vehicle at an intersection would have been a deadly event !! I filed a complaint with Ford Motor Company, Ford case number cas13448074 but never heard anything from Ford. I followed up with the dealership weekly on status of part. It finally came in around December 14th and I scheduled an appointment to have it replaced on December 18th. Cost - $361.66 I want an investigation as to whether these are recurring issues and a recall should be made for these issues. The second one is a major safety issue.

- Bossier City, LA, USA

The contact owned a 2013 Ford Fusion. While driving at an unknown speed, the contact noticed that the overheat warning indicator illuminated and noticed smoke underneath the hood. The vehicle was pulled over to the side of the road and burst into flames. The fire department extinguished the fire. There were no injuries. A police and a fire report were filed. The vehicle was towed to a salvage yard where it was deemed a total loss. The dealer (pennyrile Ford, 5505 fort campbell blvd, hopkinsville, ky 42240) was contacted and stated that they repaired the overheating failure. The manufacturer was not contacted. The contact received a notification for NHTSA campaign number: 17V209000 (engine and engine cooling). The failure mileage was 120,000. VIN tool confirms parts not available. - (recall related incident)

- Clarkville, TN, USA

The contact owned a 2013 Ford Fusion. While driving, the vehicle failed to accelerate over 70 mph. In addition, there was white and gray smoke coming from the front of the vehicle. The contact opened the hood and observed flames. A police report was filed. The fire department extinguished the fire. The vehicle was destroyed. There were no injuries. The contact called boggus Ford at 956-686-7411 to speak with a manager and was informed to contact the manufacturer. The manufacturer was notified of the failure and informed the contact that the vehicle was included in three open recalls. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The failure mileage was unknown.

- Donna, TX, USA

The contact owned a 2013 Ford Fusion. While driving 5 mph, smoke appeared under the hood of the vehicle. The contact exited before the entire vehicle caught fire. It was unknown if a police report was filed; however, there was a police officer present on the scene. The fire department extinguished the fire. There were no injuries. The vehicle was destroyed. Stamford Ford in stamford, Connecticut was made aware of the fire. The manufacturer was made aware of the fire and provided the contact with case number: 140-11789. The contact stated that the vehicle was included in NHTSA campaign number: 17S09000 (engine and engine cooling). The failure mileage was approximately 65,000. * (recall related incident)

- Stamford, CT, USA

The engine issue:vehicle intermittently stalls while backing, and driving. The electrical throttle body was subject to a Ford ' customer satisfaction program 13N03', that program has now expired, and any vehicles with the now malfunctioning throttle body will receive no warranty, or compensation for repair costs. When the vehicle stalls while driving, especially at highway speeds, this presents an extremely dangerous situation. The steering issue: Two recalls were issued from Ford regarding this issue. Ford 13S06, NHTSA 13V232000 Ford 15S14, NHTSA 15V250000 our vehicle wa not subject to the first recall, but was subject to the second. The recall work was performed by the original owner on May 15, 2015, the vehicle had approximately 30,000 miles at that time. The dealer inspected the steering gear motor for mounting bolt corrosion. The bolts were apparently found to all be intact, and a simple 'anti rust wax' was applied to the bolts. Per Ford directive, if any of the mounting bolts were missing/broken, a completely new steering gear assembly was to be installed. We purchased the car in the summer of 2017, with 55,500 miles on it. At just over 60,000 miles, the power steering failed while driving. This is my 16 year old daughters car, and all these mechanical issues have occurred when she is behind the wheel. The intermittent stalling, and most recently the complete loss of power steering thankfully did not result in accident or injury. Fortunately she was driving in a 30 mph zone when the steering failed, and was able to allow the car to pull to the side of the road. She would have not been physically able to turn the vehicle, under other circumstances. Our local Ford dealer advised that Ford would not assist in the steering repair. A subsequent follow up with Ford directly verified same. Both of these issues should be subject to a safety recall.

- Oneida, NY, USA

Was driving home when a fellow driver noticed I had flames coming from under my engine. I pulled over and didn't see any flames so I lifted the hood and there was a small fire coming from the engine. The fire went out on itself but I was stuck on the interstate and didn't feel safe so I moved vehicle to safe spot. A friend of mine said that it was weird for a car to catch on fire like that so he said check recall for vehicle. I checked and the recall stated that a fire could occur if these specific things occurred. Car was towed to Ford dealership and verified of recall. Waiting on diagnosis now.

- Birmingham, AL, USA

The contact owns a 2013 Ford Fusion. While driving, the vehicle stalled. The contact parked the vehicle and noticed anti-freeze and oil had leaked onto the ground. The contact's daughter informed her of NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was towed to North gate Ford (8940 colerain ave, cincinnati, oh 45251) and then towed to woody sander Ford (235 w mitchell ave, cincinnati, oh 45232, (513) 541-5586) where it was diagnosed that the engine needed to be replaced. The vehicle was repaired; however, the failure recurred. While driving, the contact heard the radiator boiling and a popping sound. The contact stated that the radiator overheated and the vehicle stalled. As a result, the power steering became difficult to maneuver. The contact was informed that the steering was designed to shut down to prevent engine failure. The coolant system and engine warning indicators illuminated. The vehicle was then taken back to woody sander Ford where the dealer stated that no recalls were associated with the VIN. The manufacturer was not notified of the failures. The approximate failure mileage was 140,000.

- Cincinnati, OH, USA

I bought my car August 6th,2016 with roughly 40000 miles from auto nation Ford dealer. Never had any problems until September 2017. I was driving down the road and my car gave me a message that my engine was running hot and to stop immediately. I did and opened the hood and realized there was a coolant leak and it was smoking. I had it towed to the dealer to fix and they had to replace the heater hose and said they ran test to make sure their was no more leaks and everything looked good. I had to pay out of pocket because they said my manufacture nor extended would cover it. I didn't have any more problems again until December 29th 2017 (approximately 2 1/2 months later). I was riding down the road again and my car gave me the same message and I immediately pulled over again but this time it was on fire. I called my insurance company immediately and the fire department had to put out my car. I barely had time to pull over from the time my car alerted me to when it caught fire. The next business day when I spoke to my adjuster she told me about the recall for the engine fires due to coolant leaks on my car that was issued in Mar 2017. I was never notified or told and I was even at the dealership with the previous incident just a few months prior. I checked my coolant regular and all my other fluids. It never gave me any messages either time until I had to pull over immediately and the 2nd time it was on fire already before the car even notified me. Now my insurance says they won't help me because my comprehensive coverage don't cover mechanical and after the adjuster went and looked at my vehicle, she claims that it's Ford responsibility due to the recall. I have rental through Ford but now they said they have to wait for an inspector to look at my car before they can issue me a rental and it could be a while. * (recall related incident)

- Grandbay, AL, USA

Car caught on fire on the way to work one morning due to oil leak near exhaust manifold. Looked to find where oil leak was coming from, oil leak is coming from a crack in the cylinder head right above exhaust manifold.

- Pikeville, NC, USA

The contact owns a 2013 Ford Fusion. While driving various speeds, the temperature gauge increased and the vehicle overheated. The vehicle was taken to santos Ford (617 w pacheco blvd, los banos, ca 93635), but the part was not available for the repair. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and stated that the part was not available for the repair. The approximate failure mileage was 205,000. VIN tool confirms parts not available.

- Chowchilla, CA, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17S09000 (engine and engine cooling). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Laird noller Ford of topeka in topeka, Kansas was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Topeka, KS, USA