There is an open recall on the car's cooling system that can cause the car to over heat and catch fire, this is what happened. My daughter was at a friends house most of the night. She got into the car to come home. She got three to four miles or so out of town when it started to over heat. Being that she just left she pulled over and turned around to go back. With in seconds of turning around the car's warning light came on and she pulled to the side of the road. Being out in the country alone she called 911. 911 dispatch sent a officer and a tow truck to assist her. Before the officer and the tow truck arrived her friend showed up. She called 911 and told them that help had arrived. They got into the truck to go get water and let the car cool down when out of now where there was an explosion and the car was fully engulfed in flames. This was just a few min after she had gotten out of the car to get into her friends truck. By this time a passer by stopped and saw the car on fire and called 911 again for help. The car is a total loss. Thankfully my daughter was not hurt, however had help not arrived when it did she would have been killed. I called the Ford customer service number the next day to file a complaint. They where very rude and didn't offer much help. He even asked me what I thought they should do about it. I told them since this was an open recall they should be held liable for the car. I was told they would have to get back with me. As of yet I have not received a call or letter from them. This is a very serious problem and any one with this type of car should stop driving it.

- Graham, TX, USA

The contact owns a 2013 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 17V209000 (engine and engine cooling). The contact stated that the part was not available within a reasonable time frame to receive a recall repair. In addition, the vehicle kept overheating and stalling. The contact had to coast the vehicle to the side of the road due to the failure. The vehicle was taken to two different independent mechanics where it was diagnosed that the water pump needed to be replaced. The dealer (bob hurley Ford, 745 West 51st, tulsa, ok 74107, 918-445-6700) stated that the part was unavailable and did not know when it would arrive. The dealer did not diagnose the failure. The manufacturer was not notified. The failure mileage was not available. VIN tool confirms parts not available.

- Tulsa, OK, USA

Takata recall check engine light came on about 10 months ago and vehicle overheats from time to time. Retrieved code from obdii P26B7 and took the vehicle to my nearest dealer where they said they were aware there was a recall in regards to that issue but they couldt fix it.

- Bakersfield, CA, USA

The car caught on fire while I was driving. I had enough time to get out before the total car was engulfed in flames. It was totally destroyed.

- Prattville, AL, USA

The contact owns a 2013 Ford Fusion. While driving 15 mph, the vehicle stalled. The contact stated that the failure occurred numerous times. When the failure occurred, the contact shifted into park and the vehicle was able to restart on the first attempt. The contact called greenwood Ford Lincoln at(270) 843-9041 (3075 scottsville rd, bowling green, ky 421040) and was informed of no recalls on the vehicle. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 86,000.

- Glasgow, KY, USA

The contact owns a 2013 Ford Fusion. The contact stated that the warning indicator illuminated for the coolant temperature, which was increasing. The vehicle failed to accelerate above 5 mph. The contact stated that the engine was turned off and restarted, but the vehicle failed to accelerate. The vehicle was towed to the dealer (hollingsworth richards Ford, 778 Florida blvd, baton rouge, la 70806, (225) 927-5555) where it was previously serviced per NHTSA campaign number: 17V209000 (engine and engine cooling). The contact was unsure if the remedy caused the failures because the vehicle had no failures prior to the recall remedy. The contact also mentioned that the vehicle was included in extended warranty campaign number: 14N02 (ABS vehicle speed signal related communication loss that disables obdii system monitors). The contact stated that the vehicle had been at the dealer for over a week without diagnostic testing or repairs. The manufacturer was notified of the failure. The failure mileage was not available.

- Baton Rogue, LA, USA

The contact owns a 2013 Ford Fusion. While driving various speeds, the steering wheel seized and the check engine indicator illuminated. The manufacturer was made aware of the failure and referred the contact to the dealer. The dealer was not called. The failure was not diagnosed or repaired. The failure mileage was 28,221.

- Toledo, OH, USA

The contact owns a 2013 Ford Fusion. While driving approximately 65 mph, the contact was alerted by someone that smoke was noticed from the rear of his vehicle. There was no warning indicator illuminated. The vehicle was pulled over to the side of the road and the engine was turned off. The contact opened the hood and saw flames towards the back of the engine compartment. The contact extinguished the fire. The vehicle was driven to a grocery store parking lot where the fire restarted. The contact called the fire department, but the fire extinguished on its own by the time the fire department arrived. A fire report was not filed. The vehicle was towed to the contact's residence. The contact called the huntington beach Ford dealer at 714-842-6611 (located at 18255 beach blvd, huntington beach, ca 92648) and was informed that the technician would call him back. The manufacturer was not made aware of the failure. The failure was not diagnosed or repaired. The contact mentioned receiving notification of NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine and engine cooling). The failure mileage was approximately 92,520. VIN tool confirms parts not available.

- Huntington Beach, CA, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Autofair Ford in haverhill, Massachusetts was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Merrimac, MA, USA

It reads in the warning section I was over heating than the engine light came on. And it won't keep idle when I fill it up with gas I have to set for 10 to 15 mins before it will keep idle for me to drive

- Lumberton, NC, USA

My vehicle has begun to stall out. It can happen at any random time while driving, while stopped, or while pulling out into traffic. I had my car towed to the shop this week and of course they say they couldn't get it to duplicate the issue. They replaced the fuel pressure sensor and it did not fix the issue!! my check engine light randomly goes off and on but when plugged in it isn't pulling any codes. I have a son and I live in memphis, tn and this is very dangerous. It is not only putting my life in danger but also my son's life as well as other drivers. I am literally scared to drive anywhere with my son in the vehicle out of fear my car is going to die and I am going to end up in a horrible crash! I know I am not the only one dealing with this issue. I have seen tons more online complaining about the same issue! unhappy with Ford and my vehicle at this point is an understatement. This needs to be fixed before someone ends up severely injured or dead!!!!!!!!!!!!!!!!!!!!!!!!

- Memphis, TN, USA

On March 26th, 2018 at approximately 10:40pm my 2013 Ford Fusion (VIN #[xxx]) caught fire underneath the engine compartment. This occurred after approximately a 5 minute drive. The car was parked for over 5 hours and on my ride home a light appeared on the dash showing coolant/engine overheating and smoke began to appear from the hood (this occurred as I entered onto the highway at approximately 60mph). I was able to exit the highway slowly and pull into a gas station. There the car continued to smoke and a person there pointed underneath the car where the fire was going. It took two fire extinguishers to put out the fire. I believe this is related to a recall 17S09. Prior to the fire, I had taken the vehicle in twice to fix this issue. On 6/22/17 I took the vehicle into carmax to have the coolant temp sensor replaced after experiencing overheating problems. I then took the car into tuttle-click capistrano Ford to have the coolant level sensor system installation work done per the recall on 7/7/17. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- San Clemente, CA, USA

Engine cylinder head recall: The recall came out early in 2017 stating that the cylinder head may crack causing an oil leak that may result in a fire in the engine compartment. The recommendation was to keep coolant level properly maintained which was done, however, the coolant kept disappearing and going inside the engine for about a year. The engine failed Jan 20, 2018 before a resolution by Ford could be found. I was driving down the road and it just stopped running and would not start again. I was able to coast off the side of the road. The car was towed to a Ford dealership in fayette, al where it has remained for two months. I have been given the runaround by Ford Motor Company until today when they told me they could not meet my expectations and referred me back to the local dealer. The local dealer offered to sell me a used engine for $4000 which I refused to purchase. My expectation is for Ford Motor Company to pay for investigation of the problem with my car which they have failed to do. I want them to repair my engine if this recall had anything to do with the failure, which I believe it has. Coolant is not supposed to leak into the engine and I believe the damage caused by this event has caused the failure. They have left me without a vehicle, which I still owe almost $10,000 on, and refuse to do anything at all.

- Wilsonville, AL, USA

The contact owned a 2013 Ford Fusion. While driving approximately 55 mph, the driver noticed smoke coming from under the hood. Also, the engine temperature gauge increased too high and the "antifreeze overheating" warning message appeared. After stopping the vehicle, flames were discovered coming from under the front of the vehicle. The fire department was called to the scene to extinguish the flames. The vehicle was destroyed. The cause of the fire was not determined. The manufacturer was notified of the failure. The local dealer was not notified. The failure mileage was 122,000.

- Thorton, CO, USA

I was driving as usual. The car suddenly slowed down and the red warning sign came on and reads " engine coolant overtemperature ". at this point, the steering became difficult and the speed slowed to a crawl while we were in the middle of a highway. This put us ( my two children and I ) in so much danger! cars were honking and whizzing by us which scared my children. When we finally made it to the side of the road white smoke was coming out from under the hood. Coincidentally, we just got a letter from Ford that states a recall that described what happened to our car. Safety recall notice 17S09 / NHTSA recall 17V-209

- Lawrenceville, GA, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hagerstown Ford (1714 massey blvd, hagerstown, md) confirmed that the part was not available for the recall remedy due to the software not being a valid remedy for the Ford Fusion models. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Smithsburg, MD, USA

The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was inoperable due to overheating and the check engine warning indicator illuminated. The vehicle was taken to phil long Ford of motor city (1212 motor city dr, Colorado springs, co), but the failure could not be replicated. Barbee freeway Ford (4471 E evans ave, denver, co) was also contacted, but the failure could not be replicated. The dealer confirmed that the parts were not available for the recall remedy. The vehicle was finally taken to an independent mechanic where it was diagnosed that the transmission and engine would have to be replaced. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and did not assist. The failure mileage was approximately 16,000.

- Fountain, CO, USA

Takata recall - August 2017 my car experienced the following: Coolant loss well below the minimum level in the coolant bottle at the time of a cold start of the vehicle. When a cold engine is started with insufficient coolant and the vehicle is driven, the cylinder head undergoes rapid heating. My vehicle was in motion on a city street. The dashboard began to ding and flash due to overheating. I had the recalls on my Ford completed at tyler Ford in tyler, tx; however, there is not a fix for the overheating recall. Therefore, tyler Ford "bandaided" the problem until a remedy is issued by Ford.

- Winona, TX, USA

2013 Ford Fusion. Consumer writes in regards to safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

- Palm Desert, CA, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact called town and country Ford (6015 preston hwy, louisville, ky 40219) and was informed that the part to do the repair would not be available for two weeks. The manufacturer was made aware of the issue and stated that the parts were being made. The contact had not experienced a failure. The VIN was not available.

- Louisville, KY, USA