CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 73
Injuries / Deaths:
6 / 0
Average Mileage:
71,287 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Tamara recall my Ford Fusion make a 'frat' noise/sound that comes from the gas tank. When the noise starts the engine will narely idle and sometimes dies. It doesn't matter if the vehicle is being driven down the road or just sitting idling. One time I was pulling out from a stop sign when this noise started and the car died with oncoming traffic coming right at me. Other times it's just an annoyance an the engine runs fine. When I googled it I've noticed that several other Ford Fusion with the turbo engine have the same issue. This has been happening off and on again for a year and a half now. I have a link to a youtube video of another Ford Fusion with the turbo engine doing the same thing mine does. Thank you for looking into this issue! https://youtu.be/ag4ssmgfsgg
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was overheating and leaking antifreeze. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 184,000.
Coolant leakage and overheating happening to my car, when I turn on the air condition it goes directly into overheating status so I stop using my air condition.I work alot threw out the week and just yesterday I had to walk 6 miles to walmart.
Runs rough; coolant detected in #3 cylinder; may have cracked head. If cracked head releases steam during operation, driver is driving blind. With no visibility. There were three recalls for this problem. Ford denies responsibility, advises I buy new engine.
- Lowell, MA, USA
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The contact owns a 2013 Ford Fusion. While driving various speeds, the check engine indicator illuminated. The contact also noticed that there was no antifreeze in the vehicle and no leaks. The contact called the dealer (crain Ford of little rock, 4601 colonel glenn plaza dr, little rock, ar 72212, (501)-358-4231) to schedule a diagnostic appointment. The vehicle was not repaired. The failure recurred. The manufacturer was made aware of the failure and did not assist. The failure mileage was 71,000. Consumer stated coolant container has slow leak/crack. Also, car would stall whenever engine gets hot. Updated 11/28/18
A letter was mailed to me on April 2017 informing me of safety recall 17S09. We have been in contact with our local dealership to have this inspected and repaired when parts became available. The special order for parts was not placed until 7/3/18. They have not come in yet, per our local dealership, and I have documentation of all of this. On Saturday 8/8/2018 the fire department was called to my residence to put out an engine compartment fire due to thisrecall issue. The engine started smoking as I pulled into my driveway with my 6 year old daughter in the car. No warning lights or engine overheating signals had alerted me. The fire escalated very quickly, and flames were seen coming drom under the hood and on the underside of the car. The vehicle is a total loss, and this has created a major financial hardship for our family.
I was at a resteraunt drive through windo, placed my car in park. The car was in drive by the gear but the dash showed that it was still in park. The gear would move back and forth with ease but nothing was happening on dash the car even though I had placed it in drive it was obviously still in park. I could not move out of the drive through and it had to be shut down until I could get a tow. I had to take it to Ford and they told me that I needed to replace the shift cable to the transmission. I did not have the money to fix this so I am driving my grandmothers car I heard of a recall for the same issues about a week later with 2013 Ford Fusion but the Ford said my VIN was not included. I feel this is a bigger issue than they thought and I am not happy and without a vehicle
Took car in for coolant system recall May 8 th, after recall was done the coolant light came on several times and had to add coolant to the system. July 10th car overheated and shut down towed the car to Ford and they said they did not get all the air out the system and they calibrated the system and gave me the car back. Then July 20 th the car did same thing said it was over heating and car shut down. Had it towed back to Ford again this time they said they could not find anything wrong with the car had it for 7 days. I was told to drive the car and if system shut down again to call their tow company. Two days later the car was overheating not holding coolant and white smoke coming from exhaust. Ford towed it to there store again and 4 days later called me and said that the head gaskets was blown and recommended a motor put in for 2,200. I believe my problems was from the recall and something went wrong. But Ford is saying they won't help me that the warranty is expired.
The contact owns a 2013 Ford Fusion. While driving various speeds, the vehicle stalled. Also, the vehicle overheated and the transmission shift cable detached while it was in park. The failures occurred without warning. The vehicle was taken to four seasons Ford (601 duncan hill rd, hendersonville, nc) on various occasions; however, the dealer only diagnosed that the fuel pump needed to be replaced. The vehicle was repaired, but the failures recurred. The contact was informed that he would be charged for any additional repairs since the VIN was not included in a recall. The manufacturer was notified of the failures and did not assist since the vehicle was not included in a recall. The contact was also referred to NHTSA. The failure mileage was 185,000.
I drove from my house to the highway which is about 3.8 miles. I got on the highway and after a about a minute or two, I started hearing a weird faint noise. I looked around thinking it was maybe a car near me, and I saw smoke starting to come out from under the hood. Thankfully the rest stop was less than hale a mile away. I got to the rest stop, parked the car and smoke started to come out from the under the dashboard. I had just filled the car with gas the night before, so I made sure to keep my distance while waiting for the fire department to arrive. The front of the car quickly went up in flames. The fire department arrived and put the fire out before the whole car disintegrated. There was no check engine light, no warning signs at all. I had taken the car to Ford last October for a recall, which I thought was taken cared of. I had called Ford, but they state the recall would not cause an engine fire, so they will not own up to it. I have always maintained my car, so there's no reason that I can think of that would make this happen. Please help me, I know in my heart that this is something Ford should take responsibility for. This could happen to someone else, who may end up getting injured severely from it. Let's prevent this from happening
Coolant recall 17V209000- states if the Ford engine could crack and leak oil if overheated due to the engine being low in coolant. I took my car in to get repaired and 3 weeks later my car had these exact symptoms. Ford is claiming the responsibility is not theirs. The crack in the cylinder head led to the engine becoming worn. So now a new engine is needed in a car 5 years old.
Poorly designed seal around back-up camera housing allows moisture into housing, sends faulty signal to engine when vehicle is started and shifted to reverse ultimately shutting down the engine. This does not happen 100% of time, but it is concerning. Usually occurs during/after rain, snow, or high humidity days. This design flaw also disables the brakes, emergency brake, and power steering. Vehicle does not turn on right away and starter continuously clicks until vehicle computer responds to start, key faub is the only way I have been able to start the vehicle after this event occurs. Sometimes the computer gets so jammed up that I must completely disconnect the battery and hard restart the computer. When the issue occurs the vehicle cannot be stopped and will continuously move backwards until it stops on its own, it hits something, or the vehicle can be started again. This did happen to me while I was parked on a slight incline and my car stopped after it rolled in to a parked car, luckily no damage occured. As someone who used to be an airbag design engineer I definitely believe this to be a safety issue. A mechanic at the Ford dealership I bought the vehicle from informed me that this issue is known to Ford(he found the information on how to diagnose, repair, and what parts to buy in the repair database) and I called Ford to confirm that they do know this issue. Ford informed me that they do know of the issue, but it is not a safety concern. This issue costs over $800 to fix at a dealership. My extended warrenty won't cover the cost of the repair because it is considered "water damage"
The contact owns a 2013 Ford Fusion. While driving 25 mph, an abnormal knocking noise was heard coming from the engine. There were no warning indicators illuminated. The contact stated that the engine was previously repaired due to an engine fire. The vehicle was taken to the dealer (timberland Ford, 2441 S byron butler pkwy, perry, fl 32348, (850)-584-6178) for diagnostic testing and repairs. The manufacturer was made aware of the failure and did not assist. The failure mileage was 120,000.
The contact owns a 2013 Ford Fusion. While driving various speeds, the vehicle stalled and the check engine warning indicator illuminated. The vehicle was taken to ancira Eagle pass Ford Chrysler Dodge Jeep Ram (4039 adams cir, Eagle pass, tx 78852, (877) 815-2753) where it was diagnosed that the vehicle had too much antifreeze. The vehicle was repaired. The contact stated that the failure recurred numerous times after the vehicle was serviced at the dealer. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
The contact owned a 2013 Ford Fusion. While driving at an unknown speed, the engine temperature warning indicator illuminated. The contact pulled the vehicle over to the shoulder of the road and it caught on fire from the engine compartment. The fire department was called and extinguished the fire. A police and a fire report were filed. There were no injuries sustained. The vehicle was towed to a salvage yard and deemed a total loss. The vehicle was included in NHTSA campaign number: 17V209000 (engine and engine cooling), but the contact was never notified of the recall. The dealer and manufacturer were not notified of the failure. The failure mileage was 147,000. - (recall related incident)
The contact owns a 2013 Ford Fusion. The contact stated that there was a coolant leak and the engine kept overheating. The dealer (fred beans Ford of newtown, 10 N sycamore St, newtown, pa 18940, (215) 968-3806) installed a sensor and replaced the coolant reservoir tank; however, the remedy failed to provide a permanent solution. The contact stated that the vehicle stalled and the coolant warning indicator was still flashing. Several independent mechanics diagnosed the vehicle, but was unable to provide a specific diagnosis. The manufacturer indicated that there was no recall for the vehicle and advised the contact to take the vehicle back to the dealer for servicing. The failure mileage was not available.
The contact owns a 2013 Ford Fusion. While driving approximately 55 mph with the air conditioner activated, the vehicle stalled without warning. Also, when depressing the accelerator pedal, it became difficult to depress. The contact was able to coast the vehicle to the side of the road. The contact powered off the engine and the vehicle failed to restart. Also, when the air conditioner was turned off, the vehicle restarted and was able to operate normally. The failure recurred twice when the air conditioner was in use. The vehicle was taken to phil long Ford of denver (7887 w tufts ave, denver, co 80123, (855) 981-0291) where it was diagnosed that a transmission flush was needed. The vehicle was repaired. The manufacturer was not notified of the failures. The approximate failure mileage was 123,000.
The contact owns a 2013 Ford Fusion. While driving 60 mph or more with the cruise control engaged, a wrench warning indicator illuminated and the vehicle lost power. The contact stated that the vehicle was serviced at an unknown local dealer per NHTSA campaign number: 17V209000 (engine and engine cooling), but the failure persisted after the recall repair. The vehicle was not taken back to the dealer to be diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 98,000.
A D V E R T I S E M E N T S
- Jonesborough, TN, USA