CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 4
Injuries / Deaths:
11 / 1
Average Mileage:
61,203 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving at approximately 70 mph on I-40 moving West from nashville in dickson, tn when my hood released. The hood slapped my windshield shattering it and sending pieces of glass at me. I was able to pull off on the median and call the state troopers. There was nothing that I could find that would have caused the hood to release as there is an initial "hood release" and then a safety lever that have to both have action before the hood can even go up.
The contact owns a 2013 Ford Fusion. The contact received a recall notification of NHTSA campaign number: 15V246000 (structure:body); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
August 10, 2015 the latch on my rear passenger side door released while driving and would not re-latch. This was the door my daughter's car-seat was located (she was not in the car the time). I only owned my vehicle for a few weeks prior to this happening. I was sold this Fusion with open recalls but was not informed of this. I called both the dealership and Ford- none of which where helpful. I was told by one dealer my car was fixed and it wasn't be another. I still do not know for sure and have no trust in my local dealers at this point. I have asked numerous times to trade my car in but they are only willing to give me a fraction of what I paid, leaving me upside down and unable to afford another car.
(takata recall) I hereby state that I was in a motor vehicle accident with this vehicle with no fault of my own. At the time of the accident 03/15/2014 this vehicle should have been totaled out but was not done so.the airbags did not deploy with the way and the impact that I was hit by other party. I than took this vehicle numerous of times to hasting Ford in greenville nc where they was suppose to have researched and properly checked and fixed everything detailed. I am yet to this day still having problems with this vehicle shifting gears caused by accident, body is coming apart, camara is not working and I am still suffering from the bodily injuries of my hip being shifted from accident. I am seeking legal attorneys at this time due to I feel that Ford could have taken better care and replaced this vehicle knowingly that this vehicle is not safe to me the custom. At this point I do feel that Ford should be responsible for any suffering and vehicle experience that I am enduring at this time. I would like to say thank you for your moral support. I was traveling down the main highway when another vehicle came from a side road driving 60 mph without breaking speed crashing into my 2013 Ford Fusion.the accident occurred in wake county nc. Around 12:45 P.M.
The drivers door flew open while I was driving. The door would not latch after it opened on its own. This is the second time this has happened to me on this vehicle, yet my car is not included in the recall for this problem NHTSA campaign number: 15V246000. The reason for this is the recall is for vehicles made up until 5-31-13, and my door sticker reads 6-13. My vehicle is obviously still affected by the issue and in fact my original window sticker is dated 5-29-13 and should be included in the recall. I do not feel the vehicle is reliable or safe to drive....updated 03-10-16 updated 04/25/18
- Gilbert, AZ, USA
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The door latches were known by Ford to be faulty. While driving, the passenger side door latch failed and the door opened. After contacting the dealership's service department, we were told Ford directed them to not fix the issue until the latch failed. I then contacted Ford customer service and was told the decision was a joint one between them and the NHTSA, essentially passing the blame. Ford has knowingly put unsafe cars on the road and shown no concern for the personal safety of their customers.
Not happy with my vehicle if my first time buying a Ford for my family. After I purchased the vehicle I found out it already had recalls and the dealer at Ford and didn't notify me about it I really don't feel safe at all driving the vehicle. I made a request with Ford Motor Company for a buy back on my vehecle. At that time it was denied because there was only one recall. Well now there is eight and I request for a second time for a buy back I really need to return this vehicle so that I could really spend a little more money and get in to a Benz or BMW
While driving to the park with my three year old nephew in the car the front passenger door fully opened with out being touched. I pulled over and car door would not latch. I called for assistance as I could not drive the car with the door open. Thankfully there was no one in the front passenger seat but my nephew was right behind it and this defect put his life in danger.
When driving around a right hand turn the drives side door swung open. The latch will not catch. The car is unsafe to drive as the drivers side door will not latch close. This is the same problem that other Ford cars having but this one is not under a recall. How can it not be? this is a serious safety problem. The dealership would not repair it. The cost is $460 plus a rental. My wife was driving the car at the time of the incident. If it was on the freeway there could have been serious injuries or more not to just my wife but anyone close to her. This needs a recall now not month from now.
Passenger door will not close or latch. Door latch breaks and door will not remain closed / latch when vehicle operating and or not operating. Latch has been replaced 3 times under Ford Motor Company recall 15S16. The door may unlatch while driving and open and result in injury.
There is currently a "safety recall" # 15S16 for the door latch and brought to dealership to have it repaired and the other doors repaired as well since it unlatched without warning and now understand that this may happen at anytime and we are frightened to drive car on highway. The dealership informed us they will only repair the broken door only. This is a safety recall and it happened to one door meaning we are now at risk of having it happen again. We do not feel safe at all driving this car since it already happened. Would appreciate it if someone from your organization could contact country Ford in henderson, Nevada and tell them to replace all the door latches on our car. The car has been at the dealer since July 30th, 2015.
Drivers door latch failed. This is the third latch to fail on the car. We had both passenger side door latches fail last year, filed a report for both. Latch was replaced, new design door latches apprently until the end of the year.
Wife and I got into the car and closed the doors and buckled up. As I was backing out of the drive way the passenger door opened up. My wife tried to close the door but it would not close. I had to wait over the weekend to take car to dealer for repair.
I was driving my car out of my apartment parking lot and the rear passenger side door swung open. I stopped right away. I checked the door latch and it was down but when I pushed the door to shut it would not catch and shut.
The contact owns a 2013 Ford Fusion. The contact stated that the metallic tape on the transmission gear selector had peeled off creating very sharp edges and causing a laceration to his right hand. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 32,000.
Within 2 months two door latches failed and had to be replaced. I worry about the other 2 now. I don't know if they would fail while driving. Both happened when I opened the door and then could not shut it.
The front passenger door of my 2013 Ford Fusion will not close. I took the vehicle to my local Ford dealer and the diagnosis was failure of the door latch assembly. The part is on backorder and I was told they have no idea when the part will be shipped. While at the dealer, there was another 2013 Ford Fusion with the same problem on the same door as mine. I have owned this car for almost two years and there is no way a door latch should fail this early. The total cost for the repair will be $431.
While driving with children in the back seat of the vehicle the rear passenger door became unsecured. The door latch failed and would not re-secure. This was the second incident on the same car in less than 2 weeks. The first time the front passenger door would not secure. That first time Ford repaired the door. While picking the vehicle up after the repair another Ford Fusion owner was dropping off his vehicle with the same issue. The same dealership had another Fusion in a couple days earlier with the same problem. This is a safety concern. My family was in the car when the door failed.
A D V E R T I S E M E N T S
- Goshen, KY, USA