CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 4
Injuries / Deaths:
11 / 1
Average Mileage:
61,203 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The rear passenger door latch failed again, the recall was performed 14 months ago. The dealer refused to repair it under the recall. I took the car back and it is parked in the garage with the battery disconnected.
The rear passenger door will not shut and I had to hold it close with a bungee cord. Bill utter Ford in denton, tx. Said this VIN was not included in the recall and they charged me to fix the issue. I would like to be reimbursed and have the remaining doors fixed. This vehicle needs to be included in the recall for the faulty door latch.
The rear passenger-side door latch broke, leaving the door just swinging open after the vehicle had been parked. We took it to a Ford dealer, who looked up the VIN and found that another door latch on this vehicle had been replaced previously. I investigated and found that this vehicle had been recalled for door latches, and that all 4 were to have been replaced. However, apparently only one on this vehicle was corrected. We had only owned the car for 2-1/2 months when this happened, and had never been advised of the recall. I complained to Ford, and was told the recall was closed. Since the records show only one latch was repaired when all were supposed to be, it would seem that I should get reimbursed for the latch I had to fix as well as getting the other 2 replaced. This is a very dangerous flaw that could result in the door flying open while being driven!
Front passenger door fails to close. Will not latch. Happened when vehicle was parked. Had to wrap seat belt around it to get it to the dealer for repair. Dealer claims it is not under recall.
On Friday 8/05/16 while vehicle was in motion in a residential area in imperial, ca, the front drivers side door opened. I attempted to shut the door many times but was not successful. I had to pull over and drive the rest of the way home (two blocks) holding the door with one hand. The door will not shut and just springs back when it should hold shut. After a search online I discovered this is a safety recall for my car, when I called my local Ford dealership to report it and take it in they stated my VIN number was not on the recall list and I would have to contact Ford co. I spoke with Ford co. They informed me that I would have to take my care in for a "diagnostic check" since I could not prove over the phone something was wrong with my vehicle. I once again contacted my local Ford dealership and was told to have my car fixed and pay $300 I would be able to have it ready the following day but for a diagnostic check it would be three weeks. I was also told I would have to pay privately until Ford co. Added my VIN number to the recall list.
A recall has been sent regarding failing door latches that should be replaced. I have tried for approx. 2 months to get the dealer to fix this. They say the parts are on back order, but I get Ford mailings that the parts are available. I cannot get any definitive info from the dealer, don bohn Ford. I consider the potential of a failing door latch to be life threatening and am not getting any response from the dealer. I called Ford customer service and they say they will get back to me. This goes unresolved.
I want a refund for replacing my latch on my Fusion two months ago. It came open while driving and now I see a recall for the exact same issue, but my Fusion is not on the list. I had it done at Ford of el cajon. 2013 Ford Fusion 4D 2wd SE I contacted Ford and am attaching their response.
A week ago my son tried to close the back door behind the driver side and it would not shut. There was a police officer there who tried to help, they got duct tape and closed it and we took it to our repair shop. They had to repair the latch and another part and mentioned the recall. We paid them $330 to repair, we then called Ford and found our VIN # was not in the recall. We spent 4 hours on the phone with everyone from the dealer to Ford themselves. Said they could not help us until it was part of a recall without charging us. This is a care my twin sons are taking to college with them in two weeks. We know this is a defect and the repair shop also mentioned it. Fyi my Ford was in the dealers shop two weeks before and they repaired two other recalls but when we called them back said ours was not included.
Front passenger door failed. Was working fine. Then got out of car and shut door. Door would not latch. Would bang against frame and not latch. Had to drive to dealer with passenger holding door shut. Dealer is claiming this is not a recall issue, yet Ford just issued a recall on this exact issue today on several other models.
The 3rd door latch on our 2013 Ford Fusion broke while in motion on a city street while my children were in the car. The door opened and was not able to close. This originally happened to our rear left side door before Ford had recalled the part. As my husband turned left on a city street the door opened. My toddler was in her car seat next to the door and my 8 year old son had to hold the door shut till he could pull over. The car was just barely out of warranty mileage, but only 18 months. It was not recalled at that time. Next was our left front passenger door. My husband was driving a coworker home when the door latch broke. He was in the town he works in and had to leave it at their Ford dealership, due to the fact that driving it over an hour to the dealership we purchased it at was unsafe and impossible. They had to keep our car for over a month to get the part to fix it. During that time period our car sat with the door taped shut on their lot. We expected that during that month they would have fixed all the doors according to the recall, however that was not done. Why are these cars being sent back on the street with unsafe parts" are we waiting for children to fall out and die on the streets? Ford needs to be held responsible for not fixing the parts in order of their recall while they have the vehicle. Who has time to go back and forth to the dealership, deal with getting a rental car and waiting for a few parts at a time to come in and fix it. Having four young children I am terrified to get this vehicle back! the car has been back twice for the seat back replacement as well. The brackets are not safe and give out while during. Ford told us today we now need to get new parts on all the doors. Why did they fixing it with defective parts? why are they sending these cars back on the street when they are not properly fixed giving a false sense of security"
My Ford Fusion began to have extreme mold in it after only being just over 2 and a half years old. We have had the cabin filter replaced, interior detailed, and most recently, the dealership has had the ac evaporator flushed (1 month ago). The car continues to have a rancid smell of mold. The mold is so bad that my wife and I have had co-workers complain about mold in our offices when we have driven the car to work. The mold has also made each of us sick to our stomach when we have had to drive the car. I have explained to Ford that my wife is pregnant and due to have a new child but Ford's only resolution was to have the carpet removed and then the cabin filter replaced (again) and the interior detailed (again). This resolution is very unlikely to remove the mold and will definitely have some traces of mold left regardless of what they do. I have asked Ford to provide a resolution that will not involve having my wife and future child in a vehicle that has mold in it but they did not provide one. They also refused my request for a buyback. This mold is an extreme safety concern. The car is currently at 40,000 miles, however, we have had a window replaced at 17,236 miles and also expressed concerns that moisture was building in the front window at 29,391 miles. I am concerned about the health and safety of my family if they are exposed to this vehicle.
We have owned our 2013 Ford Fusion for less than three years. While driving, we made a left hand turn and the front passenger side door flew open, even though it was properly closed and locked. The passenger reached out to close the door while the driver slowed down. The door then would not stay closed. We researched and found more than 500,000 Ford vehicles, including 2013 Ford Fusion, were subject to recall due to faulty door latches. We contacted our dealership and Ford directly, but we were told our VIN is not included in the recall. We paid nearly $500 to have the faulty latch replaced, and we now fear for our safety, not knowing if the other three door latches will fail as well. We are requesting the recall be expanded to include our vehicle. We would like to be reimbursed for the cost we have incurred, and we would like the remaining three door latches replaced as well.
There is currently a recall for the 2013 Fusion vehicles built at hermosillo assembly plant for all 4 door latches. Ford claims my Fusion does not fall under the recall. But my 18 year old daughter was driving down a highway with my 12 yr old son sitting in the back seat passenger side when the door came open by itself while the car was in motion doing 60 mph and now the door will not close. We had a mechanic look at it and says it is a faulty door latch. I now have to pay $202 to buy the part to fix one door. The recall says it can happen to all four doors. This recall needs to be expanded to all 2013 Fusion. There is obviously a huge safety issue.
Rear drivers side door will not latch, remains open. Occurred after simply opening door, vehicle was at a complete stop. Recall already in place for this year/make/model however only for vehicles with sticker of 5/2013 or prior, mine shows 6/2013. Believe recall needs to be adjusted.
My 2013 Ford Fusion front passenger door latch and cable failed. I was unable to close my door. At the time I was parked on a city street. Luckily I was not moving like other 2013 Ford Fusion owners experienced. Ford did not include my vehicle in recall 15S16 or NHTSA 15V246000, even though I encountered the same safety issue. I immediately repaired the latch and cable at the local Ford dealer, invoice#C54181.
A D V E R T I S E M E N T S
- Safety Harbor, FL, USA