On Nov. 7, 2022, I took the 2013 Ford Fusion to the local dealership in Lugoff, SC for Recall 20S30 Latch Repeat repair. I waited the majority of the day and the majority of the next day and they were unable to complete the recall repair as the Ford Corporate system was not working, I have checked back with the local dealership every week since then and still no resolution. Finally, last week I called the Ford headquarters (Case Number CAS-3990-9379). They said the problem was on the local dealership's end and then I would call the local dealership and they would said it was on the Ford corporate end. This back and forth went on for 2 1/2 hours ass I could not get me along with the other two parties on the call at the same time. I called the local Ford dealership today December 7 and still no resolution.

- Charlotte, NC, USA

Went to the grocery store and put the grocery's in the rear passenger area. The door failed to latch properly and had to drive home very slowly. As it was every time we turned, the door would come open.

- Pickerington, OH, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving 40 mph, the rear passenger's side door opened inadvertently. The contact stated he had to tie the door closed with a rope. The vehicle was taken to the local dealer corwin Ford reno (3601 kietzke ln, reno, nv 89502, (775) 329-8800) where it was diagnosed with needing the rear passenger's side door latch to be replaced. The vehicle had not been repaired as of yet. Upon investigation, the contact associated the failure with NHTSA campaign number: 20V331000 (latches/locks/linkages) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 82,649.

- Reno, NV, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving, the passenger's side front and rear door failed to remain securely closed. The doors were secured using straps. The vehicle was not taken to be diagnosed nor repaired. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 17V210000 (structure) however, the failure recurred. Schults Ford of harmarville located at 1300 gulf lab road, pittsburgh, pa 15238, (412)828-2300 and the manufacturer was notified of the failure. The approximate failure mileage was 71,000.

- Allison Park, PA, USA

The contact owns a 2013 Ford Fusion. The contact stated that the front passenger's door failed to latch securely. Bolivar Ford (10140 us-64, bolivar, tn 38008), was contacted and informed of the failure. The contact was informed that the VIN was included in NHTSA campaign number: 20V331000 (latches/locks/linkages) however, the part to do the recall repair was not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

- Bolivar, TN, USA

The contact called on behalf of her grandson who owns a 2013 Ford Fusion. The contact stated that the passenger's side front door opened while driving. The contact also stated the horn started to honk independently. The driver attempted to closed the door however, the door failed to latch securely. The contact used a rope and secured the door. The vehicle was taken to spradley barr Ford Lincoln greeley (4901 w 29th St, greeley, co 80634), but was not diagnosed nor repaired. The contact was informed by the dealer that there was no recall on the vehicle for the door latches. The contact stated that the vehicle was previously repaired under an unknown recall however, the recall repair failed to stop the failure from occurring. The manufacturer was made aware of the failure and informed the contact that the recall repair was a one-time free repair. The failure mileage was approximately 101,000.

- Greeley, CO, USA

The contact 2013 Ford Fusion. The contact stated that the passenger's side front door failed to latch securely. The vehicle was taken to an independent mechanic to be inspected. The contact was informed that the passenger's side front door needed to be removed to repair the door latching mechanism. An unknow dealer was contacted and the contact was informed that the vehicle was not included in NHTSA campaign number: 17V210000 (lathes/locks/linkages). The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 82,000.

- Florissant, MO, USA

The contact owns a 2013 Ford Fusion. The contact stated that the front and rear passenger's side door failed to latch securely. The vehicle was not taken to be diagnosed nor repaired. The contact referenced the failure to NHTSA campaign number: 15V246000 (latches/locks/linkages) however, the VIN was not included. Neither the manufacturer nor the dealer were notified of the failure. The failure mileage was unknown.

- Rochester, NY, USA

The contact owns a 2013 Ford Fusion. The contact stated that the front passenger door latch failed and caused the front passenger door to open while driving. The contact had to use a rope to keep the front passenger door closed. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 17V210000 (latches/locks/linkages). The vehicle was not taken to a dealer. The vehicle was not diagnosed or repaired. The failure mileage was 129,000.

- Toledo, OH, USA

The contact owns a 2013 Ford Fusion. While driving approximately 40 mph, the front passenger door unlatched and swung open. In addition, the "door open" indicator illuminated. The contact called autonation Ford union city at 770-674-6075 (located at 4355 jonesboro rd, union city, ga 30291) and was informed that the vehicle was repaired per NHTSA campaign number: 16V643000 (latches/locks/linkages) in 2016. The manufacturer was made aware of the failure and confirmed that the recall repair was performed. The vehicle was not diagnosed or repaired. The failure mileage was 72,000.

- Union City, GA, USA

The contact owns a 2013 Ford Fusion. The contact took the vehicle to brown's auto world (2634 hope mills rd, fayetteville, nc 28306, (910) 307-7361) to be serviced per NHTSA campaign number: 17V210000 (latches/locks/linkages). After the repairs were made, while driving 25 mph, the passenger door opened on its own. The contact took the vehicle back to the dealer and had the door latch replaced a second time. Soon after the second repair, the driver's door experienced the same failure. The driver's door was not repaired. The manufacturer was not notified. The failure mileage was unknown.

- Fayetteville, NC, USA

The contact owns a 2013 Ford Fusion. While the contact's husband was driving 15 mph, the driver's side door opened on its own. The driver had to reach over and close the door. The door would not shut and lock. The contact stated that there were previous failures concerning the other doors as well. The contact scheduled an appointment with caviler Ford (1515 S military hwy, chesapeake, va 23320, (757) 424-1111) for diagnostic testing and repair for August 1, 2019. The manufacturer was made aware of the failure and did not assist. The failure mileage was 100,000.

- Norfolk, VA, USA

The contact owns a 2013 Ford Fusion. The contact stated that the front passenger door failed to latch, opened independently, and failed to close. The contact called marshall Ford (1075 w terra ln, O'fallon, mo 63366, (636) 978-3673) and was informed that the contact was unable to repair the vehicle because it was previously repaired per NHTSA campaign number: 17V210000 (latches/locks/linkages) a few years ago. The vehicle was not repaired again. The manufacturer was notified. The approximate failure mileage was 50,000.

- Lake Saint Louis, MO, USA

The contact owns a 2013 Ford Fusion. While entering the vehicle and closing the driver's door, the door failed to latch and remained open. There were no warning indicators illuminated. The contact took the vehicle to mike fitzpatrick Ford (238 bullsboro dr, newnan ga 30263, (770) 502-3673) where it was diagnosed that the door latch failed. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The contact was advised to call NHTSA to file a complaint. The failure mileage was 156,000.

- Newnan, GA, USA

The contact owns a 2013 Ford Fusion. While driving 50 mph, the front passenger door failed to remain closed and the passenger door ajar warning indicator illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified of the failure. The failure mileage was 85,000.

- Gwynn, MD, USA

The contact owns a 2013 Ford Fusion. The contact stated that the front and rear passenger doors opened while the vehicle was in motion. The contact coasted the vehicle to the side of the road and resumed driving, but the failure recurred numerous times. The vehicle was taken to sunrise Ford (located at 16005 valley blvd, fontana, ca 92335, (888) 629-1239) where it was diagnosed that the door latches needed to be replaced. The contact stated that the vehicle was in the process of being repaired. The manufacturer was notified of the failure and provided case number: Cas17392667. The approximate failure mileage was 130,000.

- Fontana, CA, USA

The contact owns a 2013 Ford Fusion. While driving various speeds, the front driver's door opened independently. The driver coasted the vehicle to the side of the road and secured the door with a jump rope. The vehicle was taken to peacock Ford (1875 S orlando ave, maitland, fl 32751, (407) 644-7111) where it was diagnosed that the door latch failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 48,551.

- Winter Springs, FL, USA

The contact owns a 2013 Ford Fusion. While driving at an unknown speed, the front passenger door opened and caused the front passenger to fall out of the vehicle. There were no injuries. The door ajar indicator illuminated after the incident. The failure occurred more than once. The contact called liccardi Ford at 908-561-7500 (located at 1615 us-22, watchung, NJ 07069) and was informed to bring the vehicle to them for an overnight observation. The manufacturer was made aware of the failure and stated that there were no open recalls. The vehicle was not diagnosed or repaired. The failure mileage was approximately 113,000.

- Hillside, NJ, USA

The contact owns a 2013 Ford Fusion. The contact stated that the front driver side door was closed, but opened independently. The contact attempted to close the door again, but the door lock did not engage. The vehicle was taken to D&D motors Ford (13655 wade hampton blvd, greer, SC 29651) where they replaced the door lock assembly. The manufacturer was notified of the failure and stated that the VIN was excluded from NHTSA campaign number: 15V246000 (latches/locks/linkages). The vehicle was repaired. The approximate failure mileage was 105,000.

- Spartanburg, SC, USA

The contact owns a 2013 Ford Fusion. While the vehicle was at a complete stop, it failed to accelerate. The contact was able to move the vehicle onto the road shoulder with the assistance of a police officer. The contact was able to drive the vehicle home. The vehicle was not taken to the dealer. The contact stated that the gear shift failed and did not engage into drive, park, reverse, or neutral. The contact also stated that both rear doors and the front passenger door failed to latch. Also, the engine reserve hose failed and caused the engine to overheat. The vehicle was taken to an unknown dealer who replaced the door latches and the engine hose. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 17V210000 (latches/locks/linkages) and NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer did not assist with the repairs. The gear shift was not repaired. The approximate failure mileage was 120,000.

- Slidell, LA, USA